Windows will not load

  • Thread starter Thread starter Guest
  • Start date Start date
G

Guest

Hello
I have a problem loading windows. It will only go to the Windows XP screen
and then hang - does not go any further. I tried loading windows in the safe
mode and then tried system restore. It works until I have to shut down my
computer. When I shut down my computer and then turn it on again, it hangs at
the Windows XP screen again. I would like to know what causes the problem and
how can I fix it. I don't want to go through the whole system restore each
time I turn my computer off.

Thanks a ton. Much appreciated
 
Ann said:
Hello
I have a problem loading windows. It will only go to the Windows XP
screen and then hang - does not go any further. I tried loading
windows in the safe mode and then tried system restore. It works until
I have to shut down my computer. When I shut down my computer and then
turn it on again, it hangs at the Windows XP screen again. I would
like to know what causes the problem and
how can I fix it. I don't want to go through the whole system
restore each time I turn my computer off.
Click to expand...

See if there are any clues in Event Viewer:

Start>Run>eventvwr.msc [enter]

Malke
 
I ran eventviewr.msc as suggested. I see 3 icons ie. application error
records, security audit records and system error records

Under application error records, I see some warning icons (msiinstaller) and
information icons. I also see error icons (msiinstaller)

Under the system, I see these logged events - information, error (service
control manager, DCOM) and a warning icon (Dhcp)

Please advise. Thanks a ton


Malke said:
Ann said:
Hello
I have a problem loading windows. It will only go to the Windows XP
screen and then hang - does not go any further. I tried loading
windows in the safe mode and then tried system restore. It works until
I have to shut down my computer. When I shut down my computer and then
turn it on again, it hangs at the Windows XP screen again. I would
like to know what causes the problem and
how can I fix it. I don't want to go through the whole system
restore each time I turn my computer off.
Click to expand...

See if there are any clues in Event Viewer:

Start>Run>eventvwr.msc [enter]

Malke
--
Elephant Boy Computers
www.elephantboycomputers.com
"Don't Panic!"
MS-MVP Windows - Shell/User
Click to expand...
 
Ann said:
I ran eventviewr.msc as suggested. I see 3 icons ie. application error
records, security audit records and system error records

Under application error records, I see some warning icons
(msiinstaller) and information icons. I also see error icons
(msiinstaller)

Under the system, I see these logged events - information, error
(service control manager, DCOM) and a warning icon (Dhcp)
Click to expand...

No Event ID's? If you have Event ID's you can look them up:

www.eventid.net

Otherwise, we don't really have enough information to give you focused
troubleshooting.

The First Question Of Troubleshooting: what changed between the time
things worked and the time they didn't?

What did you install? Since a System Restore brings you back to normal,
something you installed and/or something that is running is causing a
major problem. But right now, only you know what you did and what
changed.

If you can't narrow it down to something you installed or changed, try
clean-boot troubleshooting:

Clean boot in Windows XP - http://support.microsoft.com/kb/310353

Clean-boot advanced troubleshooting in Windows XP -
http://support.microsoft.com/kb/316434

How to Troubleshoot By Using the Msconfig Utility in Windows XP -
http://support.microsoft.com/?id=310560

Also - The Second Question of Windows Troubleshooting: what is the
malware/virus status of the machine? If you think it is clean, what
programs (and versions) did you use to determine this?

Malke
 
Thanks to you, my problem is solved. It was the Word program that was
causing the problem. I reinstalled it and I think it works fine now.

Thanks again for the prompt reply. Much appreciated.
 
Ann said:
Thanks to you, my problem is solved. It was the Word program that was
causing the problem. I reinstalled it and I think it works fine now.

Thanks again for the prompt reply. Much appreciated.
Click to expand...

That's great! Thanks for taking the time to let me know.

Malke
 
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