have a genuine
copy of windows XP Pro. When I check the computer for
updates I get a invalid product key message. I have contacted Microsoft
about
this issue. They are aware of it, but currently do not have a fix for the
issue. Does anyone know how to resolve this issue?
Wade,
If we have told you there is no fix for it then ... there is no fix for it.
If you have an issue with WGA then see
http://www.microsoft.com/genuine/downloads/FAQ.aspx
Q:
What should I do if I have a problem with the Windows validation
process?
A:
If you cannot resolve your problem using this FAQ, please use the
Contact Us link at the bottom of Microsoft Download Center pages to request
additional assistance. For English users, you may also access the WGA
newsgroup
(
http://communities.microsoft.com/newsgroups/default.asp?ICP=WGA&sLCID=us)
for additional discussion and user-to-user support.
Q:
What if my copy of Windows fails the validation process or I believe I
have received pirated software?
A:
In either case, Microsoft recommends the following steps: First, turn
on Automatic Updates to make sure your system is being protected while you
are resolving the problem. Second, visit Microsoft how to tell website to
learn how to recognize genuine Windows software. Third, see your reseller
and ask for genuine Windows software, using the report provided during the
validation session for support. The report explains why your system was
unable to validate, and provides instructions for further follow-up.
--
Regards,
Mike
--
Mike Brannigan [Microsoft]
This posting is provided "AS IS" with no warranties, and confers no
rights
Please note I cannot respond to e-mailed questions, please use these
newsgroups
