windows uptdate = mouse died

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Benjamin Yazersky CPA

ran the weekly windows update
rebooted computer upon finish
the mouse pointer came up in the middle of the screen
but the mouse don't work
physically moving the mouse does nothing
clicking - left or right does nothing
tried another mouse - same result
tried a third mouse - same result

tried doing a system restore using the tab key
but that don't work-would not restore
tried to go back to over 1/2 dozen restore points
still would not restore to an earlier setting

all happened as a result of the weekly windows update

HELP!!!





___________________________________
<<< Benjamin Yazersky, CPA [NJ & NY] >>>
-----> real address on hobokeni or hobokenx <-----

"This written advice was not intended or written to be used, and it cannot
be used by any taxpayer, for the purpose of avoiding penalties that may be
imposed on the taxpayer."

(The foregoing legend has been affixed pursuant to U.S. Treasury Regulations
governing tax practice.)

The information transmitted is intended only for the person or entity to
which it is addressed and may contain confidential and/or privileged
material. Any review, retransmission, dissemination or other use of, or
taking of any action in reliance upon, this information by persons or
entities other than the intended recipient is prohibited. If you received
this in error, please contact the sender and delete the material from any
computer.
 
Benjamin

Is the mouse wired or cordless? If cordless change the batteries.

Are there any yellow question marks in Device Manager? Right click on
the My Computer icon on your Desktop and select Properties,
Hardware, Device Manager. If yes what is the Device Error code?

--



Hope this helps.

Gerry
~~~~
FCA
Stourport, England
Enquire, plan and execute
~~~~~~~~~~~~~~~~~~~
 
ran the weekly windows update
rebooted computer upon finish
the mouse pointer came up in the middle of the screen
but the mouse don't work
physically moving the mouse does nothing
clicking - left or right does nothing
tried another mouse - same result
tried a third mouse - same result

tried doing a system restore using the tab key
but that don't work-would not restore
tried to go back to over 1/2 dozen restore points
still would not restore to an earlier setting

all happened as a result of the weekly windows update

HELP!!!

___________________________________
<<< Benjamin Yazersky, CPA [NJ & NY] >>>
       ----->  real address on hobokeni or hobokenx  <-----

"This written advice was not intended or written to be used, and it cannot
be used by any taxpayer, for the purpose of avoiding penalties that may be
imposed on the taxpayer."

(The foregoing legend has been affixed pursuant to U.S. Treasury Regulations
governing tax practice.)

The information transmitted is intended only for the person or entity to
which it is addressed and may contain confidential and/or privileged
material. Any review, retransmission, dissemination or other use of, or
taking of any action in reliance upon, this information by persons or
entities other than the intended recipient is prohibited. If you received
this in error, please contact the sender and delete the material from any
computer.
Click to expand...

Did you reboot each time you swapped mice?

If not there may be nothing wrong with the second two you tried -
Windows may not detect you having changed the
mouse without a reboot - particularly if you are using a PS2 mouse and
not USB.

I agree with Gerry that it is far more likely that your original mouse
has a flat battery or is otherwise broken.
Try swapping mice and rebooting to see if it detects it.

It is Most Unlikely that an update would break the mouse, and it
hasn't happened on any of my client PC's
which I have updated this morning ( > 100)

Alister
 
Alister

Restart your computer. How often I have seen that work! I had mouse
problem this morning. I found the receiver had fallen of the desk. That
didn't resolve the problem so I changed the batteries and I was flying
again. Still restarting the computer is a good tip, which I need to
incorporate in some of my standard replies.

Thanks for the reminder.


--



Gerry
~~~~
FCA
Stourport, England
Enquire, plan and execute
~~~~~~~~~~~~~~~~~~~
Alister said:
ran the weekly windows update
rebooted computer upon finish
the mouse pointer came up in the middle of the screen
but the mouse don't work
physically moving the mouse does nothing
clicking - left or right does nothing
tried another mouse - same result
tried a third mouse - same result

tried doing a system restore using the tab key
but that don't work-would not restore
tried to go back to over 1/2 dozen restore points
still would not restore to an earlier setting

all happened as a result of the weekly windows update

HELP!!!

___________________________________
<<< Benjamin Yazersky, CPA [NJ & NY] >>>
-----> real address on hobokeni or hobokenx <-----

"This written advice was not intended or written to be used, and it
cannot be used by any taxpayer, for the purpose of avoiding
penalties that may be imposed on the taxpayer."

(The foregoing legend has been affixed pursuant to U.S. Treasury
Regulations governing tax practice.)

The information transmitted is intended only for the person or
entity to which it is addressed and may contain confidential and/or
privileged material. Any review, retransmission, dissemination or
other use of, or taking of any action in reliance upon, this
information by persons or entities other than the intended recipient
is prohibited. If you received this in error, please contact the
sender and delete the material from any computer.
Click to expand...

Did you reboot each time you swapped mice?

If not there may be nothing wrong with the second two you tried -
Windows may not detect you having changed the
mouse without a reboot - particularly if you are using a PS2 mouse and
not USB.

I agree with Gerry that it is far more likely that your original mouse
has a flat battery or is otherwise broken.
Try swapping mice and rebooting to see if it detects it.

It is Most Unlikely that an update would break the mouse, and it
hasn't happened on any of my client PC's
which I have updated this morning ( > 100)

Alister
Click to expand...
 
IIRC the OP said it was an 'automatic' download, which only installs
Critical updates.
---
Leonard Grey
Errare humanum est
Leonard Grey said:
Uh huh. How is it that the updates didn't affect my mouse?
Click to expand...
[...]

It hasn't affected everyone.
But it has with some systems.

I've seen reports of this in other newsgroups. Apparently some client
systems
downloaded an update for Ideacom Technology Inc. - Input - IdeaCom HID
Touch
Screen (PS/2) which shouldn't have been available.

It reinstalls itself on reboot. Uninstalling the HDI driver them
deleting the following file provides a short-term workaround:

C:\WINDOWS\system32\drivers\idcphid.sys

In Control Panel|System|Hardware|Device Manager, the mouse device
indicator disappears, replaced by the a HDI (human device interface)
device. Uninstall that driver, then go to C:\Windows\system32\drivers
and delete (or rename) the file idcphid.sys.

Sorry if that's a repeat, but my previous post hasn't shown up in my
newsreader.
Click to expand...
 
Benjamin Yazersky CPA said:
ran the weekly windows update
rebooted computer upon finish
the mouse pointer came up in the middle of the screen
but the mouse don't work
physically moving the mouse does nothing
clicking - left or right does nothing
tried another mouse - same result
tried a third mouse - same result

tried doing a system restore using the tab key
but that don't work-would not restore
tried to go back to over 1/2 dozen restore points
still would not restore to an earlier setting

all happened as a result of the weekly windows update

HELP!!!





___________________________________
<<< Benjamin Yazersky, CPA [NJ & NY] >>>
-----> real address on hobokeni or hobokenx <-----

"This written advice was not intended or written to be used, and it cannot
be used by any taxpayer, for the purpose of avoiding penalties that may be
imposed on the taxpayer."

(The foregoing legend has been affixed pursuant to U.S. Treasury
Regulations governing tax practice.)

The information transmitted is intended only for the person or entity to
which it is addressed and may contain confidential and/or privileged
material. Any review, retransmission, dissemination or other use of, or
taking of any action in reliance upon, this information by persons or
entities other than the intended recipient is prohibited. If you received
this in error, please contact the sender and delete the material from any
computer.
Click to expand...
Sorry, just because you had troubles with your mouse after installing an XP
update does not mean that the update caused them. By the way, XP updates
occur once per month.

Mice have lots of hardware troubles - they get dirty and need to be cleaned
(and this can be the reason that your mouse is not working right). Wireless
mice quite working for the previous reason and because the batteries die.

Keyboard keys quit working because they are dirty. They also quit working
when they wear out (but they don't wear out very often). And, of course,
keyboards quit working when somebody spills a liquid on them.

All of these reasons are much more likely to be the cause of your troubles
than any monthly update from MS.

Jim
 
Given that the problem occured with the update, your response makes sense.
I've re-booted way too many times to count.
My original perspective was that something in the update did it.
Checked my update history & I did indeed download and install the driver you
mentioned.

Now...
How do I uninstall that doggone driver?
I have no clue how to do this.


--


___________________________________
<<< Benjamin Yazersky, CPA [NJ & NY] >>>
-----> real address on hobokeni or hobokenx <-----

"This written advice was not intended or written to be used, and it cannot
be used by any taxpayer, for the purpose of avoiding penalties that may be
imposed on the taxpayer."

(The foregoing legend has been affixed pursuant to U.S. Treasury Regulations
governing tax practice.)

The information transmitted is intended only for the person or entity to
which it is addressed and may contain confidential and/or privileged
material. Any review, retransmission, dissemination or other use of, or
taking of any action in reliance upon, this information by persons or
entities other than the intended recipient is prohibited. If you received
this in error, please contact the sender and delete the material from any
computer.


Arecibo said:
Leonard Grey said:
Uh huh. How is it that the updates didn't affect my mouse?
Click to expand...
[...]

It hasn't affected everyone.
But it has with some systems.

I've seen reports of this in other newsgroups. Apparently some client
systems
downloaded an update for Ideacom Technology Inc. - Input - IdeaCom HID
Touch
Screen (PS/2) which shouldn't have been available.

It reinstalls itself on reboot. Uninstalling the HDI driver them
deleting the following file provides a short-term workaround:

C:\WINDOWS\system32\drivers\idcphid.sys

In Control Panel|System|Hardware|Device Manager, the mouse device
indicator disappears, replaced by the a HDI (human device interface)
device. Uninstall that driver, then go to C:\Windows\system32\drivers
and delete (or rename) the file idcphid.sys.

Sorry if that's a repeat, but my previous post hasn't shown up in my
newsreader.
Click to expand...
 
Benjamin said:
ran the weekly windows update
rebooted computer upon finish
the mouse pointer came up in the middle of the screen
but the mouse don't work
physically moving the mouse does nothing
clicking - left or right does nothing
tried another mouse - same result
tried a third mouse - same result

tried doing a system restore using the tab key
but that don't work-would not restore
tried to go back to over 1/2 dozen restore points
still would not restore to an earlier setting

all happened as a result of the weekly windows update
Click to expand...

Dell system, perchance?

Tried uninstalling the updates through Add or Remove Programs?

Sounds like your system restore may be corrupted. Does happen. After you
get this sorted, change the System Restore size to right at/right above 1GB
and clear out all but the last restore point with Disk Cleanup.
 
Leonard Grey said:
IIRC the OP said it was an 'automatic' download, which only installs
Critical updates.
Click to expand...

Not sure. He wrote "weekly windows update" which implies a manual operation.
 
Benjamin Yazersky CPA said:
Given that the problem occured with the update, your response makes sense.
I've re-booted way too many times to count.
My original perspective was that something in the update did it.
Checked my update history & I did indeed download and install the driver you
mentioned.

Now...
How do I uninstall that doggone driver?
I have no clue how to do this.
Click to expand...
[...]

Follow the instructions given by Arecibo.
 
Falcon said:
Benjamin Yazersky CPA said:
Given that the problem occured with the update, your response makes sense.
I've re-booted way too many times to count.
My original perspective was that something in the update did it.
Checked my update history & I did indeed download and install the driver
you mentioned.

Now...
How do I uninstall that doggone driver?
I have no clue how to do this.
Click to expand...
[...]

Follow the instructions given by Arecibo.
Click to expand...

I should have said, if you delete or rename the offender (idcphid.sys), after
uninstalling the HDI device driver, then reboot, the PC should auto-detect the
mouse and install the proper windows mouse driver. Hope this helps.
 
Jim

Windows Defender definition updates come via Windows Update every 2 / 3
days.

--



Gerry
~~~~
FCA
Stourport, England
Enquire, plan and execute
~~~~~~~~~~~~~~~~~~~
Jim said:
Benjamin Yazersky CPA said:
ran the weekly windows update
rebooted computer upon finish
the mouse pointer came up in the middle of the screen
but the mouse don't work
physically moving the mouse does nothing
clicking - left or right does nothing
tried another mouse - same result
tried a third mouse - same result

tried doing a system restore using the tab key
but that don't work-would not restore
tried to go back to over 1/2 dozen restore points
still would not restore to an earlier setting

all happened as a result of the weekly windows update

HELP!!!





___________________________________
<<< Benjamin Yazersky, CPA [NJ & NY] >>>
-----> real address on hobokeni or hobokenx <-----

"This written advice was not intended or written to be used, and it
cannot be used by any taxpayer, for the purpose of avoiding
penalties that may be imposed on the taxpayer."

(The foregoing legend has been affixed pursuant to U.S. Treasury
Regulations governing tax practice.)

The information transmitted is intended only for the person or
entity to which it is addressed and may contain confidential and/or
privileged material. Any review, retransmission, dissemination or
other use of, or taking of any action in reliance upon, this
information by persons or entities other than the intended recipient
is prohibited. If you received this in error, please contact the
sender and delete the material from any computer.
Click to expand...
Sorry, just because you had troubles with your mouse after installing
an XP update does not mean that the update caused them. By the way,
XP updates occur once per month.

Mice have lots of hardware troubles - they get dirty and need to be
cleaned (and this can be the reason that your mouse is not working
right). Wireless mice quite working for the previous reason and
because the batteries die.
Keyboard keys quit working because they are dirty. They also quit
working when they wear out (but they don't wear out very often). And,
of course, keyboards quit working when somebody spills a liquid
on them.
All of these reasons are much more likely to be the cause of your
troubles than any monthly update from MS.

Jim
Click to expand...
 
Gerry said:
Jim

Windows Defender definition updates come via Windows Update every 2 / 3
days.

--



Gerry
~~~~
FCA
Stourport, England
Enquire, plan and execute
~~~~~~~~~~~~~~~~~~~
Jim said:
Benjamin Yazersky CPA said:
ran the weekly windows update
rebooted computer upon finish
the mouse pointer came up in the middle of the screen
but the mouse don't work
physically moving the mouse does nothing
clicking - left or right does nothing
tried another mouse - same result
tried a third mouse - same result

tried doing a system restore using the tab key
but that don't work-would not restore
tried to go back to over 1/2 dozen restore points
still would not restore to an earlier setting

all happened as a result of the weekly windows update

HELP!!!





___________________________________
<<< Benjamin Yazersky, CPA [NJ & NY] >>>
-----> real address on hobokeni or hobokenx <-----

"This written advice was not intended or written to be used, and it
cannot be used by any taxpayer, for the purpose of avoiding
penalties that may be imposed on the taxpayer."

(The foregoing legend has been affixed pursuant to U.S. Treasury
Regulations governing tax practice.)

The information transmitted is intended only for the person or
entity to which it is addressed and may contain confidential and/or
privileged material. Any review, retransmission, dissemination or
other use of, or taking of any action in reliance upon, this
information by persons or entities other than the intended recipient
is prohibited. If you received this in error, please contact the
sender and delete the material from any computer.
Click to expand...
Sorry, just because you had troubles with your mouse after installing
an XP update does not mean that the update caused them. By the way,
XP updates occur once per month.

Mice have lots of hardware troubles - they get dirty and need to be
cleaned (and this can be the reason that your mouse is not working
right). Wireless mice quite working for the previous reason and
because the batteries die.
Keyboard keys quit working because they are dirty. They also quit
working when they wear out (but they don't wear out very often). And, of
course, keyboards quit working when somebody spills a liquid
on them.
All of these reasons are much more likely to be the cause of your
troubles than any monthly update from MS.

Jim
Click to expand...
Click to expand...
OK. I didn't know that because I don't use Windows Defender. I do use
NOD32 which has updates much more frequently than that.
I still believe that the OP is jumping to conclusions because the reported
problems are much more likely to be caused by hardware.
Jim
 
Falcon

It is a Hardware Optional update clearly labelled Touch Screen. I am not
sure why anyone would want the update unless they have a Touch Screen
facility. That is why it is shown as Optional.

--



Gerry
~~~~
FCA
Stourport, England
Enquire, plan and execute
~~~~~~~~~~~~~~~~~~~
 
got it - thanks

I do the updates via a scheduled task, same day, same time each week - not
the auto updates. But to my persepctive, I consider that automatic.
However to you computer experts, it is probably considered a manual update.
I do this primarily for 2 reasons...
1- it gets done when I want it
2 - I can select optional updates that I want

I am using a regular mouse with a ball that plugs into the mouse plug on the
back of the computer. Interesting note here-while the regular mouse didn't
work, I temporarily stole an optical mouse from another which plugs into a
usb plug on the back of the computer & that worked.

While I'm clearly no computer expert, I am actually quite good at
troubleshooting and I've learned to apply it to computers. So, when
immediately after a microsoft update, a particular device ceases to work,
that worked perfectly fine immediately prior to the update, we need to focus
on something that the update changed as a result of the update and caused
the problem. Too many computer folk seemed to want to look just about
everywhere else, which I just can't understand.

One aspect of this made it a bit confusing...
The mouse pointer appeared on the screen - right in the middle - where it
normally does when the computer boots / re-boots. But the mouse did
nothing - moving the mouse, left click, right click & roller wheel did
absulutely nothing - as if the mouse was frozen, and when I checked the
devices, there were no devices that had any problems. There was nothing I
could do to move the cursor on the screen. It just stayed right there in
the middle of the screen. However, I was able to use the tab key to
navigate a bit. All indications were that all hardware & drivers were
functioning properly. So, I didn't have a place to go fishing for the
problem.

I don't know if its related to this problem, but I was unable to use system
restore to restore to an earlier point.
And I went back to about 10 different restore points.


--


___________________________________
<<< Benjamin Yazersky, CPA [NJ & NY] >>>
-----> real address on hobokeni or hobokenx <-----

"This written advice was not intended or written to be used, and it cannot
be used by any taxpayer, for the purpose of avoiding penalties that may be
imposed on the taxpayer."

(The foregoing legend has been affixed pursuant to U.S. Treasury Regulations
governing tax practice.)

The information transmitted is intended only for the person or entity to
which it is addressed and may contain confidential and/or privileged
material. Any review, retransmission, dissemination or other use of, or
taking of any action in reliance upon, this information by persons or
entities other than the intended recipient is prohibited. If you received
this in error, please contact the sender and delete the material from any
computer.


Falcon said:
Falcon said:
Benjamin Yazersky CPA said:
Given that the problem occured with the update, your response makes
sense.
I've re-booted way too many times to count.
My original perspective was that something in the update did it.
Checked my update history & I did indeed download and install the driver
you mentioned.

Now...
How do I uninstall that doggone driver?
I have no clue how to do this.
Click to expand...
[...]

Follow the instructions given by Arecibo.
In Control Panel|System|Hardware|Device Manager, the mouse device
indicator disappears, replaced by the a HDI (human device interface)
device. Uninstall that driver, then go to C:\Windows\system32\drivers
and delete (or rename) the file idcphid.sys.
Click to expand...
Click to expand...

I should have said, if you delete or rename the offender (idcphid.sys),
after uninstalling the HDI device driver, then reboot, the PC should
auto-detect the mouse and install the proper windows mouse driver. Hope
this helps.
Click to expand...
 
How did you guess? - Dell 8400
For the most part, I've had good experiences with Dell computers

The system restore size is set to max.
Will clearing out everything but the last restore point fix it?

--


___________________________________
<<< Benjamin Yazersky, CPA [NJ & NY] >>>
-----> real address on hobokeni or hobokenx <-----

"This written advice was not intended or written to be used, and it cannot
be used by any taxpayer, for the purpose of avoiding penalties that may be
imposed on the taxpayer."

(The foregoing legend has been affixed pursuant to U.S. Treasury Regulations
governing tax practice.)

The information transmitted is intended only for the person or entity to
which it is addressed and may contain confidential and/or privileged
material. Any review, retransmission, dissemination or other use of, or
taking of any action in reliance upon, this information by persons or
entities other than the intended recipient is prohibited. If you received
this in error, please contact the sender and delete the material from any
computer.
 
Gerry said:
Falcon

It is a Hardware Optional update clearly labelled Touch Screen. I am not
sure why anyone would want the update unless they have a Touch Screen
facility. That is why it is shown as Optional.
Click to expand...

[...]

Agreed, but the point is that it shouldn't have been there as an option unless
a touch screen was fitted. It's easy to make a mistake if you're not
completely familiar with windows. It wasn't an option for me, by the way. I've
no idea why some XP users' updates screen provided it.
 
Benjamin said:
How did you guess? - Dell 8400
For the most part, I've had good experiences with Dell computers

The system restore size is set to max.
Will clearing out everything but the last restore point fix it?
Click to expand...

It may not fix the system restore (so you can use any of the current ones) -
but if you could not use it to restore to anything, it may have gotten
corrupt because of the size. It was never meant for today's larger hard
disk drives. When it was first put out - the 1-5% of a 40GB hard drive was
reasonable and did not cause problems like the 100+GB drives of today do.
Now I suggest 1GB or just over.

You may even have to turn it off/on and lose all restore points to actually
fix it.

However - for System Restore specific issues - I like to point people here:
http://bertk.mvps.org/

Highlight the "System Restore in Windows XP" menu for more stuff. Like:
http://bertk.mvps.org/html/srfail.html


The reason I asked if it was a dell is because of the update some dell users
are getting for hardware they do not have that kills their mouse drivers.
;-) IdeaCom PS/2 driver.

I suggest reading these conversations for some work-arounds:
http://groups.google.com/group/micr...e95?q=Windows+Update+install+Ideacom+software

http://groups.google.com/group/micr...fd6?q=Windows+Update+install+Ideacom+software

I have no idea on exactly how this occurred - but Microsoft *is* aware of
it.
http://billp.spaces.live.com/blog/cns!7746BCED7C5813E8!2178.entry?sa=248771160

(** Even if you don't have a laptop **)
 
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