Windows Updates

  • Thread starter Thread starter H. E. Lape
  • Start date Start date
H

H. E. Lape

I'm getting a message I try to run Windows Update "Software Update Incomplete" tried to use MS Knowledge Base Article 319585 an screwed up some how, tried to using System Restore (several dates) and will let me restore. Have run Norton LiveUpdate, AntiVirus and Firewall enabled. I must be missing something. Thanks in advance for any help given. Harry
 
With regard to Windows Update, try the following. Open Windows Explorer,
click the plus sign next to Windows, click the plus sign next to system32,
select the catroot2 folder (NOTE: this is not the catroot folder) if it
exists and rename it catroot2.old, reboot the system and try Windows Update
again. If that doesn't resolve it, please see the following Knowledge Base
Article:
http://support.microsoft.com/default.aspx?scid=kb;en-us;Q319585

As to System Restore, it sounds as though the System Restore file store is
corrupted, that is one of the primary reasons a System Restore will fail.
The fix is as follows and note, the fix will delete all current restore
points but that would seem to be a moot point since System Restore cannot
access those points anyway.

Open Control Panel, open System, go to the System Restore tab, place a check
next to "Turn off System Restore on all drives," click apply and ok and
reboot the system. Now, return to the same area, remove the check from
"Turn off System Restore...", click apply and ok and reboot. You might then
want to manually create a restore point and try restoring to it in order to
be sure System Restore is now functioning properly.

--
Michael Solomon MS-MVP
Windows Shell/User
Backup is a PC User's Best Friend
DTS-L.Org: http://www.dts-l.org/

I'm getting a message I try to run Windows Update "Software Update
Incomplete" tried to use MS Knowledge Base Article 319585 an screwed up some
how, tried to using System Restore (several dates) and will let me restore.
Have run Norton LiveUpdate, AntiVirus and Firewall enabled. I must be
missing something. Thanks in advance for any help given. Harry
 
Hi Michael, no joy on the rename from "catroot2 to catroot2.old", get the
same Software Update Incomplete. I had tried to use the Knowledge Base
Article Q319585 but must have done something wrong, will retry. Thanks.
Harry
 
Hi Michael, the System Restore now works, thanks. I worked through Q319585
and could not find the file "iucti.dll", the last step took me back to
Windows Update for new ActiveX controls, and I got the message "Your current
security settings prohibit running ActiveX controls on this page. As a
result the page may not display correctly." That got me back to the
Software Update Incomplete message. Do u have any more I can try. Thanks.
 
Um, something I think I forgot to mention, you should clear the IE cache.
Open Internet Explorer, go to Tools, select Internet Options, on the General
tab click Delete Cookies, Delete Files and accept the option to delete all
offline content and Clear History.

If you are accessing through a firewall, try turning that off and if you are
blocking cookies or have any software that might be blocking cookies,
disable that as well.

Also, go to the Security tab, click Custom level and try lowering your
security setting.
 
Hi Michael, MS 319585 took care of most of ur suggestions, no joy. Worked
thorough "MS Windows Update Fails Error 0x800B004" and that seems to have
taken care of the problem. Thanks a lot for the prompt help. Harry
______________________________________________________________
"Opportunity knocks only once, but temptation bangs on the door for years."
 
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