Windows Updates conflicting with HP Deskjet 840C?

  • Thread starter Thread starter Gordon Burgess-Parker
  • Start date Start date
G

Gordon Burgess-Parker

Has anyone come across this? My wife uses an HP 840 DeskJet. Her laptop
(Compaq Evo N600c) was recently upgraded to XP professional SP1 over W2K.
The printer worked fine. She was "advised" by her IT dept to set up
automatic download and install of Windows updates. (She works from home, at
some distance from the office). Last week the printer decided to go mad and
just sits there churning out pages with funny symbols on.
We connected the printer to my laptop, (Toshiba Tecra 9000) also with
Windows XP SP1. I have NOT downloaded all the patches - only certain
security-related ones. The printer works fine on my laptop.
Am I safe in assuming that there is one or more updates that is causing this
behaviour?

Thanks
 
More than likely you have incorrect printer drivers
installed (strange characters printing is usually a symptom
of this) I suggest you go to the printer's manufacturer
site and download and install the latest drivers matching
the model printer and your OS version, in this case XP.
Hope this helps.
 
Nestor said:
More than likely you have incorrect printer drivers
installed (strange characters printing is usually a symptom
of this) I suggest you go to the printer's manufacturer
site and download and install the latest drivers matching
the model printer and your OS version, in this case XP.
Hope this helps.
Click to expand...

Done that!
 
Nestor said:
More than likely you have incorrect printer drivers
installed (strange characters printing is usually a symptom
of this) I suggest you go to the printer's manufacturer
site and download and install the latest drivers matching
the model printer and your OS version, in this case XP.
Hope this helps.
Click to expand...

That was the first thing we did - had no effect.
 
This sounds typical of the drive not being installed correctly, or is the
wrong type. For XP, the XP version of driver is necessary. The standard
driver from 2000 and earlier will not work properly. Before installing the
proper driver, uninstall the older version.

If you go to the HP site, you should be able to get the proper XP driver for
your printer. Also, on the installation disk of XP-Pro, there should be a
base driver that will work.

--

Greetings,

Jerry Greenberg GLG Technologies GLG
=========================================
WebPage http://www.zoom-one.com
Electronics http://www.zoom-one.com/electron.htm
Instruments http://www.zoom-one.com/glgtech.htm
=========================================


Has anyone come across this? My wife uses an HP 840 DeskJet. Her laptop
(Compaq Evo N600c) was recently upgraded to XP professional SP1 over W2K.
The printer worked fine. She was "advised" by her IT dept to set up
automatic download and install of Windows updates. (She works from home, at
some distance from the office). Last week the printer decided to go mad and
just sits there churning out pages with funny symbols on.
We connected the printer to my laptop, (Toshiba Tecra 9000) also with
Windows XP SP1. I have NOT downloaded all the patches - only certain
security-related ones. The printer works fine on my laptop.
Am I safe in assuming that there is one or more updates that is causing this
behaviour?

Thanks
 
Jerry said:
This sounds typical of the drive not being installed correctly, or is
the wrong type. For XP, the XP version of driver is necessary. The
standard driver from 2000 and earlier will not work properly. Before
installing the proper driver, uninstall the older version.

If you go to the HP site, you should be able to get the proper XP
driver for your printer. Also, on the installation disk of XP-Pro,
there should be a base driver that will work.

--

Greetings,

Jerry Greenberg GLG Technologies GLG
=========================================
WebPage http://www.zoom-one.com
Electronics http://www.zoom-one.com/electron.htm
Instruments http://www.zoom-one.com/glgtech.htm
=========================================


Has anyone come across this? My wife uses an HP 840 DeskJet. Her
laptop (Compaq Evo N600c) was recently upgraded to XP professional
SP1 over W2K. The printer worked fine. She was "advised" by her IT
dept to set up automatic download and install of Windows updates.
(She works from home, at some distance from the office). Last week
the printer decided to go mad and just sits there churning out pages
with funny symbols on.
We connected the printer to my laptop, (Toshiba Tecra 9000) also with
Windows XP SP1. I have NOT downloaded all the patches - only certain
security-related ones. The printer works fine on my laptop.
Am I safe in assuming that there is one or more updates that is
causing this behaviour?

Thanks
Click to expand...

we've done that - the ONLY thing I didn't do was to uninstall the old
driver - might have a go at that. How do I "uninstall" a driver?
 
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