Windows update problem

  • Thread starter Thread starter Jack
  • Start date Start date
J

Jack

I keep getting told an update is available: Visual Studio 2008 SP1 - 365MB
So I click ok to d/l and install it.
The normal dialogue comes up (after I click ok to UAC) and it says
installing (far too quick)
Then it says all done. No request to restart Windows.
Then I get the new updates available msg and it's the same one. Try again
and again and again with numerous reboots.
Why won't this update either d/l and install or go away?
 
Hello Jack,

This article describes how to troubleshoot Windows Update or Microsoft
Update when you are repeatedly offered an update. This article also describes
how to troubleshoot the problem when Automatic Updates repeatedly downloads
and installs the same update.

<http://support.microsoft.com/default.aspx/kb/910339>


Could you please post a section of the WindowsUpdate.log by going to
%windir%\windowsupdate.log


Click Start, and then click Run.
In the Open box, type %windir%\windowsupdate.log
and then click OK.

Scroll down towards the bottom for the latest entries to locate
the error code(s) associated with the latest failed attempt to
download/install.

If appropriate copy and paste the error codes into this thread so
someone may be able to assist you.

On the other hand, you may be able to find the error code and other
suggestions by searching the Newsgroup.


Also check Windows folder for file called KB******.log

(****** = number of update ie KB896688) and post the contents of
the failed update.

This may provide further clues as to why the update failed.


How to read the Windowsupdate.log file:
<http://support.microsoft.com/?kbid=902093>
 
2009-08-03 18:19:50:952 1260 15dc AU AU received approval from Ux for 1
updates
2009-08-03 18:19:50:952 1260 15dc AU AU setting pending client directive to
'Progress Ux'
2009-08-03 18:19:51:280 1260 15dc AU BeginInteractiveInstall invoked for
Download
2009-08-03 18:19:51:280 1260 15dc AU Auto-approving update for download,
updateId = {C0A68C76-582B-436D-BEF1-1455FB36A3D9}.102, ForUx=1, IsOwnerUx=1,
HasDeadline=0, IsMinor=0
2009-08-03 18:19:51:280 1260 15dc AU Auto-approved 1 update(s) for download
(for Ux)
2009-08-03 18:19:51:281 1260 15dc AU UpdateDownloadProperties: 0 download(s)
are still in progress.
2009-08-03 18:19:51:281 1260 15dc AU #############
2009-08-03 18:19:51:281 1260 15dc AU ## START ## AU: Download updates
2009-08-03 18:19:51:281 1260 15dc AU #########
2009-08-03 18:19:51:281 1260 15dc AU # Approved updates = 1
2009-08-03 18:19:51:377 1260 15dc AU AU initiated download, updateId =
{C0A68C76-582B-436D-BEF1-1455FB36A3D9}.102, callId =
{527597C0-8BD7-4F1D-99CC-866474DF9421}
2009-08-03 18:19:51:451 1260 15dc AU # Pending download calls = 1
2009-08-03 18:19:51:451 1260 15dc AU <<## SUBMITTED ## AU: Download updates
2009-08-03 18:19:53:999 1260 5bc DnldMgr *************
2009-08-03 18:19:54:000 1260 5bc DnldMgr ** START ** DnldMgr: Downloading
updates [CallerId = AutomaticUpdatesWuApp]
2009-08-03 18:19:54:000 1260 5bc DnldMgr *********
2009-08-03 18:19:54:000 1260 5bc DnldMgr * Call ID =
{527597C0-8BD7-4F1D-99CC-866474DF9421}
2009-08-03 18:19:54:000 1260 5bc DnldMgr * Priority = 3, Interactive = 1,
Owner is system = 0, Explicit proxy = 0, Proxy session id = 1, ServiceId =
{7971F918-A847-4430-9279-4A52D1EFE18D}
2009-08-03 18:19:54:000 1260 5bc DnldMgr * Updates to download = 1
2009-08-03 18:19:54:000 1260 5bc Agent * Title = Security Update for
Microsoft Visual Studio 2008 Service Pack 1 (KB971092)
2009-08-03 18:19:54:000 1260 5bc Agent * UpdateId =
{C0A68C76-582B-436D-BEF1-1455FB36A3D9}.102
2009-08-03 18:19:54:000 1260 5bc Agent * Bundles 1 updates:
2009-08-03 18:19:54:000 1260 5bc Agent *
{4055A0F0-1CFD-40A8-95C4-B9D888283B12}.102
2009-08-03 18:19:54:162 1260 5bc DnldMgr *********** DnldMgr: New download
job [UpdateId = {4055A0F0-1CFD-40A8-95C4-B9D888283B12}.102] ***********
2009-08-03 18:20:12:986 1260 5bc DnldMgr * All files for update were
already downloaded and are valid.
2009-08-03 18:20:13:002 1260 5bc Agent *********
2009-08-03 18:20:13:002 1260 5bc Agent ** END ** Agent: Downloading
updates [CallerId = AutomaticUpdatesWuApp]
2009-08-03 18:20:13:002 1260 5bc Agent *************
2009-08-03 18:20:13:002 1260 af4 AU >>## RESUMED ## AU: Download update
[UpdateId = {C0A68C76-582B-436D-BEF1-1455FB36A3D9}, succeeded]
2009-08-03 18:20:13:002 1260 af4 AU #########
2009-08-03 18:20:13:002 1260 af4 AU ## END ## AU: Download updates
2009-08-03 18:20:13:002 1260 af4 AU #############
2009-08-03 18:20:13:467 1260 1438 AU BeginInteractiveInstall invoked for
Install
2009-08-03 18:20:13:470 1260 1438 AU Auto-approving update for install,
updateId = {C0A68C76-582B-436D-BEF1-1455FB36A3D9}.102, ForUx=1, IsOwnerUx=1,
HasDeadline=0, IsMinor=0
2009-08-03 18:20:13:470 1260 1438 AU Auto-approved 1 update(s) for install
(for Ux), installType=1
2009-08-03 18:20:13:470 1260 1438 AU #############
2009-08-03 18:20:13:470 1260 1438 AU ## START ## AU: Install updates
2009-08-03 18:20:13:470 1260 1438 AU #########
2009-08-03 18:20:13:472 1260 1438 AU # Initiating manual install
2009-08-03 18:20:13:472 1260 1438 AU # Approved updates = 1
2009-08-03 18:20:13:475 1260 1438 AU <<## SUBMITTED ## AU: Install updates /
installing updates [CallId = {68072FD6-B216-4957-A7E1-FEE2B6CB76F4}]
2009-08-03 18:20:13:476 1260 1528 Agent *************
2009-08-03 18:20:13:476 1260 1528 Agent ** START ** Agent: Installing
updates [CallerId = AutomaticUpdates]
2009-08-03 18:20:13:476 1260 1528 Agent *********
2009-08-03 18:20:13:476 1260 1528 Agent * Updates to install = 1
2009-08-03 18:20:13:711 1260 1528 Agent * Title = Security Update for
Microsoft Visual Studio 2008 Service Pack 1 (KB971092)
2009-08-03 18:20:13:711 1260 1528 Agent * UpdateId =
{C0A68C76-582B-436D-BEF1-1455FB36A3D9}.102
2009-08-03 18:20:13:711 1260 1528 Agent * Bundles 1 updates:
2009-08-03 18:20:13:711 1260 1528 Agent *
{4055A0F0-1CFD-40A8-95C4-B9D888283B12}.102
2009-08-03 18:20:18:003 1260 5bc Report REPORT EVENT:
{976A738A-F318-4AE4-ABEB-F966C58420F9} 2009-08-03 18:20:13:003+1200 1 189
102 {00000000-0000-0000-0000-000000000000} 0 0 AutomaticUpdates Success
Content Install Installation Ready: The following updates are downloaded and
ready for installation. To install the updates, an administrator should log
on to this computer and Windows will prompt with further instructions: -
Security Update for Microsoft Visual Studio 2008 Service Pack 1 (KB971092)
2009-08-03 18:20:48:775 1260 1528 Handler Attempting to create remote
handler process as LAPPY\Jay in session 1
2009-08-03 18:20:49:057 1260 1528 DnldMgr Preparing update for install,
updateId = {4055A0F0-1CFD-40A8-95C4-B9D888283B12}.102.
2009-08-03 18:22:07:845 5348 11e8 Misc =========== Logging initialized
(build: 7.2.6001.788, tz: +1200) ===========
2009-08-03 18:22:07:845 5348 11e8 Misc = Process:
C:\Windows\system32\wuauclt.exe
2009-08-03 18:22:07:846 5348 11e8 Misc = Module:
C:\Windows\system32\wuaueng.dll
2009-08-03 18:22:07:841 5348 11e8 Handler :::::::::::::
2009-08-03 18:22:07:846 5348 11e8 Handler :: START :: Handler: Command Line
Install
2009-08-03 18:22:07:846 5348 11e8 Handler :::::::::
2009-08-03 18:22:07:846 5348 11e8 Handler : Updates to install = 1
2009-08-03 18:23:15:649 5348 11e8 Handler : Command line install
completed. Return code = 0x00000000, Result = Succeeded, Reboot required =
false
2009-08-03 18:23:15:651 5348 11e8 Handler :::::::::
2009-08-03 18:23:15:651 5348 11e8 Handler :: END :: Handler: Command Line
Install
2009-08-03 18:23:15:651 5348 11e8 Handler :::::::::::::
2009-08-03 18:23:15:866 1260 af4 AU >>## RESUMED ## AU: Installing update
[UpdateId = {C0A68C76-582B-436D-BEF1-1455FB36A3D9}, succeeded]
2009-08-03 18:23:16:160 1260 1528 Agent *********
2009-08-03 18:23:16:160 1260 af4 AU Install call completed.
2009-08-03 18:23:16:160 1260 1528 Agent ** END ** Agent: Installing
updates [CallerId = AutomaticUpdates]
2009-08-03 18:23:16:160 1260 af4 AU # WARNING: Install call completed,
reboot required = No, error = 0x00000000
2009-08-03 18:23:16:160 1260 1528 Agent *************
2009-08-03 18:23:16:160 1260 af4 AU #########
2009-08-03 18:23:16:161 1260 af4 AU ## END ## AU: Installing updates
[CallId = {68072FD6-B216-4957-A7E1-FEE2B6CB76F4}]
2009-08-03 18:23:16:161 1260 af4 AU #############
2009-08-03 18:23:16:161 1260 af4 AU Install complete for all calls, reboot
NOT needed
2009-08-03 18:23:17:974 1260 15e4 AU UpdateDownloadProperties: 0 download(s)
are still in progress.
2009-08-03 18:23:17:977 1260 15e4 AU Triggering Offline detection
(non-interactive)
2009-08-03 18:23:17:978 1260 15e4 AU AU setting pending client directive to
'Install Complete Ux'
2009-08-03 18:23:17:980 1260 15e4 AU Changing existing AU client directive
from 'Progress Ux' to 'Install Complete Ux', session id = 0x1
2009-08-03 18:23:18:010 1260 b8c AU #############
2009-08-03 18:23:18:010 1260 b8c AU ## START ## AU: Search for updates
2009-08-03 18:23:18:010 1260 b8c AU #########
2009-08-03 18:23:18:038 1260 b8c AU <<## SUBMITTED ## AU: Search for updates
[CallId = {03EB2508-2684-490D-AB20-3BC3FFBCF602}]
2009-08-03 18:23:18:038 1260 5bc Agent *************
2009-08-03 18:23:18:038 1260 5bc Agent ** START ** Agent: Finding updates
[CallerId = AutomaticUpdates]
2009-08-03 18:23:18:038 1260 5bc Agent *********
2009-08-03 18:23:18:038 1260 5bc Agent * Online = No; Ignore download
priority = No
2009-08-03 18:23:18:038 1260 5bc Agent * Criteria = "IsInstalled=0 and
DeploymentAction='Installation' or IsPresent=1 and
DeploymentAction='Uninstallation' or IsInstalled=1 and
DeploymentAction='Installation' and RebootRequired=1 or IsInstalled=0 and
DeploymentAction='Uninstallation' and RebootRequired=1"
2009-08-03 18:23:18:039 1260 5bc Agent * ServiceID =
{7971F918-A847-4430-9279-4A52D1EFE18D}
2009-08-03 18:23:18:039 1260 5bc Agent * Search Scope = {Machine}
2009-08-03 18:23:18:065 1260 17bc AU WARNING: Returning due to error from
GetDownloadProgressUx, error = 0x8024000C
2009-08-03 18:23:18:065 1260 17bc AU WARNING: GetInteractiveInstallProgress
failed, error = 0x8024000C
2009-08-03 18:23:18:158 1260 b8c AU AU received handle event
 
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