Windows Update files deleted

  • Thread starter Thread starter Jim Wood
  • Start date Start date
J

Jim Wood

I have a laptop for my occasional travels and as an emergency back up for my
regular desktop model at home. I use WindowsXp Home on both. Both are
relatively new Acers and came with pre-installed WindowsXP Home.

When at home I run the laptop briefly on a weekend at fortnightly intervals
to keep it updated, charged and synchronised with my main data files.

Until Christmas the laptop was performing faultlessly and accessing Windows
Updates successfully when run. My desktop computer continues to update
without difficulty. Both have downloaded IE7 and use IE7. A special MS fix
(KB904942-v2-x86-ENU) was required for IE7 to access my old Hotmail account
(this worked on the desktop, but not on the laptop).

Just before Christmas the laptop had problems updating an offered update (on
a viewer as I recollect - it reported the attempted update had failed) and
since then when I try to go to Windows Update on the laptop I am taken to a
screen where I am advised the files used for updating have been deleted from
the computer and I am invited to click continue to register and download the
needed updating files. When I do so the screen goes through a routine of
counting the percentage for Registration and then for Downloading, but,
having apparently completed this process, instead of taking me to the update
page I am taken back to the page advising the files are deleted and offering
again registration and downloading. I have now gone though this circuit
several times with the same fruitless results on 3 - 4 weekly/fortnightly
attempts.

Did the pre-Christmas failed update cause this laptop problem, is it related
to IE7 and is there a fix I can apply as I would wish to keep the laptop
ready for travel or emergency use?
 
Some have reported that simply re-registering the MSXML3.DLL seems to fix the problem.
1. Click Start.
2. Choose Run.
3. In the Run box, type: regsvr32 MSXML3.DLL
Press okay

If that hasn't helped you may need to re-registered some more files:

1. Click Start.
2. Choose Run.
3. In the Run box, type (pressing okay after each one) :-

net stop wuauserv

Repeat for the following:
regsvr32 wuapi.dll
regsvr32 wups.dll
regsvr32 wuaueng.dll
regsvr32 wuaueng1.dll
regsvr32 wucltui.dll
regsvr32 wuweb.dll
regsvr32 MSXML3.dll
regsvr32 qmgr.dll
regsvr32 qmgrprxy.dll
regsvr32 jscript.dll

net start wuauserv

To reinstall the Automatic Updates service, follow these steps in this article -
You receive a "Windows Update has encountered an error and cannot display the requested
page" error message when you try to install an update
http://support.microsoft.com/default.aspx?scid=kb;en-us;883614


If you need to reinstall the ActiveX controls (because they may have become corrupt):-

Follow this article -
The Windows Update Web site and the Microsoft Update Web site do not scan for updates when
you repair a failed installation of Windows XP Service Pack 2 or of Windows XP Service
Pack 1
http://support.microsoft.com/kb/916259


--

====================================
TaurArian [MS-MVP] 2005-2007 - Australia
====================================
How to make a good post: http://www.dts-l.org/goodpost.htm
Backup and data recovery: http://www.acronis.com/
Enhancing file system performance: http://www.diskeeper.com/defrag.asp


|I have a laptop for my occasional travels and as an emergency back up for my
| regular desktop model at home. I use WindowsXp Home on both. Both are
| relatively new Acers and came with pre-installed WindowsXP Home.
|
| When at home I run the laptop briefly on a weekend at fortnightly intervals
| to keep it updated, charged and synchronised with my main data files.
|
| Until Christmas the laptop was performing faultlessly and accessing Windows
| Updates successfully when run. My desktop computer continues to update
| without difficulty. Both have downloaded IE7 and use IE7. A special MS fix
| (KB904942-v2-x86-ENU) was required for IE7 to access my old Hotmail account
| (this worked on the desktop, but not on the laptop).
|
| Just before Christmas the laptop had problems updating an offered update (on
| a viewer as I recollect - it reported the attempted update had failed) and
| since then when I try to go to Windows Update on the laptop I am taken to a
| screen where I am advised the files used for updating have been deleted from
| the computer and I am invited to click continue to register and download the
| needed updating files. When I do so the screen goes through a routine of
| counting the percentage for Registration and then for Downloading, but,
| having apparently completed this process, instead of taking me to the update
| page I am taken back to the page advising the files are deleted and offering
| again registration and downloading. I have now gone though this circuit
| several times with the same fruitless results on 3 - 4 weekly/fortnightly
| attempts.
|
| Did the pre-Christmas failed update cause this laptop problem, is it related
| to IE7 and is there a fix I can apply as I would wish to keep the laptop
| ready for travel or emergency use?
|
| --
| Regards,
|
| Jim Wood,
| Brisbane, Australia
|
|
 
Thanks for the advice and instructions. I will try these when I next get the
laptop out - hopefully later today. I will report the outcome when known.

--
Regards,

Jim Wood,
Brisbane, Australia

TaurArian said:
Some have reported that simply re-registering the MSXML3.DLL seems to fix
the problem.
1. Click Start.
2. Choose Run.
3. In the Run box, type: regsvr32 MSXML3.DLL
Press okay

If that hasn't helped you may need to re-registered some more files:

1. Click Start.
2. Choose Run.
3. In the Run box, type (pressing okay after each one) :-

net stop wuauserv

Repeat for the following:
regsvr32 wuapi.dll
regsvr32 wups.dll
regsvr32 wuaueng.dll
regsvr32 wuaueng1.dll
regsvr32 wucltui.dll
regsvr32 wuweb.dll
regsvr32 MSXML3.dll
regsvr32 qmgr.dll
regsvr32 qmgrprxy.dll
regsvr32 jscript.dll

net start wuauserv

To reinstall the Automatic Updates service, follow these steps in this
article -
You receive a "Windows Update has encountered an error and cannot display
the requested
page" error message when you try to install an update
http://support.microsoft.com/default.aspx?scid=kb;en-us;883614


If you need to reinstall the ActiveX controls (because they may have
become corrupt):-

Follow this article -
The Windows Update Web site and the Microsoft Update Web site do not scan
for updates when
you repair a failed installation of Windows XP Service Pack 2 or of
Windows XP Service
Pack 1
http://support.microsoft.com/kb/916259


--

====================================
TaurArian [MS-MVP] 2005-2007 - Australia
====================================
How to make a good post: http://www.dts-l.org/goodpost.htm
Backup and data recovery: http://www.acronis.com/
Enhancing file system performance: http://www.diskeeper.com/defrag.asp


|I have a laptop for my occasional travels and as an emergency back up for
my
| regular desktop model at home. I use WindowsXp Home on both. Both are
| relatively new Acers and came with pre-installed WindowsXP Home.
|
| When at home I run the laptop briefly on a weekend at fortnightly
intervals
| to keep it updated, charged and synchronised with my main data files.
|
| Until Christmas the laptop was performing faultlessly and accessing
Windows
| Updates successfully when run. My desktop computer continues to update
| without difficulty. Both have downloaded IE7 and use IE7. A special MS
fix
| (KB904942-v2-x86-ENU) was required for IE7 to access my old Hotmail
account
| (this worked on the desktop, but not on the laptop).
|
| Just before Christmas the laptop had problems updating an offered update
(on
| a viewer as I recollect - it reported the attempted update had failed)
and
| since then when I try to go to Windows Update on the laptop I am taken
to a
| screen where I am advised the files used for updating have been deleted
from
| the computer and I am invited to click continue to register and download
the
| needed updating files. When I do so the screen goes through a routine of
| counting the percentage for Registration and then for Downloading, but,
| having apparently completed this process, instead of taking me to the
update
| page I am taken back to the page advising the files are deleted and
offering
| again registration and downloading. I have now gone though this circuit
| several times with the same fruitless results on 3 - 4
weekly/fortnightly
| attempts.
|
| Did the pre-Christmas failed update cause this laptop problem, is it
related
| to IE7 and is there a fix I can apply as I would wish to keep the laptop
| ready for travel or emergency use?
|
| --
| Regards,
|
| Jim Wood,
| Brisbane, Australia
|
|
Click to expand...
 
I re-registered MSXML3.DLL as advised and was immediately then able to
update. Of 9 updates only one failed KB923789 (for Adobe Macromedia Flash
Player), which was, I believe, the one which failed to update just before
Christmas. I tried this one again, and again it failed with the error code
of 0x643 showing in the download history page. Then AutoUpdate reported the
same update was ready for installation, but again installation failed. I
updated the flash player from the Adobe site and tried KB923789 again with
the same failed installation. Is this failure with the one update
significant and worth chasing further?

Again many thanks for re-enabling my windows updates!

--
Regards,

Jim Wood
TaurArian said:
Some have reported that simply re-registering the MSXML3.DLL seems to fix
the problem.
1. Click Start.
2. Choose Run.
3. In the Run box, type: regsvr32 MSXML3.DLL
Press okay

If that hasn't helped you may need to re-registered some more files:

1. Click Start.
2. Choose Run.
3. In the Run box, type (pressing okay after each one) :-

net stop wuauserv

Repeat for the following:
regsvr32 wuapi.dll
regsvr32 wups.dll
regsvr32 wuaueng.dll
regsvr32 wuaueng1.dll
regsvr32 wucltui.dll
regsvr32 wuweb.dll
regsvr32 MSXML3.dll
regsvr32 qmgr.dll
regsvr32 qmgrprxy.dll
regsvr32 jscript.dll

net start wuauserv

To reinstall the Automatic Updates service, follow these steps in this
article -
You receive a "Windows Update has encountered an error and cannot display
the requested
page" error message when you try to install an update
http://support.microsoft.com/default.aspx?scid=kb;en-us;883614


If you need to reinstall the ActiveX controls (because they may have
become corrupt):-

Follow this article -
The Windows Update Web site and the Microsoft Update Web site do not scan
for updates when
you repair a failed installation of Windows XP Service Pack 2 or of
Windows XP Service
Pack 1
http://support.microsoft.com/kb/916259


--

====================================
TaurArian [MS-MVP] 2005-2007 - Australia
====================================
How to make a good post: http://www.dts-l.org/goodpost.htm
Backup and data recovery: http://www.acronis.com/
Enhancing file system performance: http://www.diskeeper.com/defrag.asp


|I have a laptop for my occasional travels and as an emergency back up for
my
| regular desktop model at home. I use WindowsXp Home on both. Both are
| relatively new Acers and came with pre-installed WindowsXP Home.
|
| When at home I run the laptop briefly on a weekend at fortnightly
intervals
| to keep it updated, charged and synchronised with my main data files.
|
| Until Christmas the laptop was performing faultlessly and accessing
Windows
| Updates successfully when run. My desktop computer continues to update
| without difficulty. Both have downloaded IE7 and use IE7. A special MS
fix
| (KB904942-v2-x86-ENU) was required for IE7 to access my old Hotmail
account
| (this worked on the desktop, but not on the laptop).
|
| Just before Christmas the laptop had problems updating an offered update
(on
| a viewer as I recollect - it reported the attempted update had failed)
and
| since then when I try to go to Windows Update on the laptop I am taken
to a
| screen where I am advised the files used for updating have been deleted
from
| the computer and I am invited to click continue to register and download
the
| needed updating files. When I do so the screen goes through a routine of
| counting the percentage for Registration and then for Downloading, but,
| having apparently completed this process, instead of taking me to the
update
| page I am taken back to the page advising the files are deleted and
offering
| again registration and downloading. I have now gone though this circuit
| several times with the same fruitless results on 3 - 4
weekly/fortnightly
| attempts.
|
| Did the pre-Christmas failed update cause this laptop problem, is it
related
| to IE7 and is there a fix I can apply as I would wish to keep the laptop
| ready for travel or emergency use?
|
| --
| Regards,
|
| Jim Wood,
| Brisbane, Australia
|
|
Click to expand...
 
Uninstall and reinstall Flash, remove the contents of the downloads file for WU.

1. How to uninstall the Adobe Flash Player plug-in and ActiveX control
http://www.adobe.com/cfusion/knowledgebase/index.cfm?id=tn_14157
Due to recent enhancements with the Flash Player installers, you are now only able to
uninstall by using the Adobe Flash Player Uninstaller

2. Then get Flash here: http://www.adobe.com/downloads/

more info:
http://www.adobe.com/cfusion/knowledgebase/index.cfm?id=tn_19166
or easy link: http://www.adobe.com/go/tn_19166

Remove WU downloads from the temporary folder:-

Stop the Automatic Updates service

Click Start, Choose Run.
In the Run box, type services.msc.
Click OK.
Right-click the Automatic Updates service.
Click Stop.
Stopping the service will take a moment.

Delete the contents of the Download folder
Click Start. Choose Run.
In the Run box, type %windir%\SoftwareDistribution
Click OK.
Open the Download folder.
Delete all contents of the Download folder.
Close the window.

Start the Automatic Updates service
Click Start. Choose Run.
In the Run box, type services.msc.
Click OK.
Right-click the Automatic Updates service.
Click Start.
Starting the service will take a moment.

By deleting the contents of the Download folder - you have removed any downloaded updates.

Try WU again, hopefully this update KB923789 no longer appears to annoy you.


Should you have any further queries related to WU - please post to the Windows Update
newsgroup:

(OE newsreader)
news://msnews.microsoft.com/microsoft.public.windowsupdate
or
(Web)
http://www.microsoft.com/windowsxp/...=microsoft.public.windowsupdate&lang=en&cr=US



--

====================================
TaurArian [MS-MVP] 2005-2007 - Australia
====================================
How to make a good post: http://www.dts-l.org/goodpost.htm
Backup and data recovery: http://www.acronis.com/
Enhancing file system performance: http://www.diskeeper.com/defrag.asp


|I re-registered MSXML3.DLL as advised and was immediately then able to
| update. Of 9 updates only one failed KB923789 (for Adobe Macromedia Flash
| Player), which was, I believe, the one which failed to update just before
| Christmas. I tried this one again, and again it failed with the error code
| of 0x643 showing in the download history page. Then AutoUpdate reported the
| same update was ready for installation, but again installation failed. I
| updated the flash player from the Adobe site and tried KB923789 again with
| the same failed installation. Is this failure with the one update
| significant and worth chasing further?
|
| Again many thanks for re-enabling my windows updates!
|
| --
| Regards,
|
| Jim Wood
| | > Some have reported that simply re-registering the MSXML3.DLL seems to fix
| > the problem.
| > 1. Click Start.
| > 2. Choose Run.
| > 3. In the Run box, type: regsvr32 MSXML3.DLL
| > Press okay
| >
| > If that hasn't helped you may need to re-registered some more files:
| >
| > 1. Click Start.
| > 2. Choose Run.
| > 3. In the Run box, type (pressing okay after each one) :-
| >
| > net stop wuauserv
| >
| > Repeat for the following:
| > regsvr32 wuapi.dll
| > regsvr32 wups.dll
| > regsvr32 wuaueng.dll
| > regsvr32 wuaueng1.dll
| > regsvr32 wucltui.dll
| > regsvr32 wuweb.dll
| > regsvr32 MSXML3.dll
| > regsvr32 qmgr.dll
| > regsvr32 qmgrprxy.dll
| > regsvr32 jscript.dll
| >
| > net start wuauserv
| >
| > To reinstall the Automatic Updates service, follow these steps in this
| > article -
| > You receive a "Windows Update has encountered an error and cannot display
| > the requested
| > page" error message when you try to install an update
| > http://support.microsoft.com/default.aspx?scid=kb;en-us;883614
| >
| >
| > If you need to reinstall the ActiveX controls (because they may have
| > become corrupt):-
| >
| > Follow this article -
| > The Windows Update Web site and the Microsoft Update Web site do not scan
| > for updates when
| > you repair a failed installation of Windows XP Service Pack 2 or of
| > Windows XP Service
| > Pack 1
| > http://support.microsoft.com/kb/916259
| >
| >
| > --
| >
| > ====================================
| > TaurArian [MS-MVP] 2005-2007 - Australia
| > ====================================
| > How to make a good post: http://www.dts-l.org/goodpost.htm
| > Backup and data recovery: http://www.acronis.com/
| > Enhancing file system performance: http://www.diskeeper.com/defrag.asp
| >
| >
| > | > |I have a laptop for my occasional travels and as an emergency back up for
| > my
| > | regular desktop model at home. I use WindowsXp Home on both. Both are
| > | relatively new Acers and came with pre-installed WindowsXP Home.
| > |
| > | When at home I run the laptop briefly on a weekend at fortnightly
| > intervals
| > | to keep it updated, charged and synchronised with my main data files.
| > |
| > | Until Christmas the laptop was performing faultlessly and accessing
| > Windows
| > | Updates successfully when run. My desktop computer continues to update
| > | without difficulty. Both have downloaded IE7 and use IE7. A special MS
| > fix
| > | (KB904942-v2-x86-ENU) was required for IE7 to access my old Hotmail
| > account
| > | (this worked on the desktop, but not on the laptop).
| > |
| > | Just before Christmas the laptop had problems updating an offered update
| > (on
| > | a viewer as I recollect - it reported the attempted update had failed)
| > and
| > | since then when I try to go to Windows Update on the laptop I am taken
| > to a
| > | screen where I am advised the files used for updating have been deleted
| > from
| > | the computer and I am invited to click continue to register and download
| > the
| > | needed updating files. When I do so the screen goes through a routine of
| > | counting the percentage for Registration and then for Downloading, but,
| > | having apparently completed this process, instead of taking me to the
| > update
| > | page I am taken back to the page advising the files are deleted and
| > offering
| > | again registration and downloading. I have now gone though this circuit
| > | several times with the same fruitless results on 3 - 4
| > weekly/fortnightly
| > | attempts.
| > |
| > | Did the pre-Christmas failed update cause this laptop problem, is it
| > related
| > | to IE7 and is there a fix I can apply as I would wish to keep the laptop
| > | ready for travel or emergency use?
| > |
| > | --
| > | Regards,
| > |
| > | Jim Wood,
| > | Brisbane, Australia
| > |
| > |
| >
| >
|
|
 
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