Windows Update fails to install updates

Hopefull · Apr 2, 2009

When I try to install updates with Windows Update, I get a message that it's
failed and an error code 80070002 (unknown error). I have deleted files in
the Windows downloads folders as suggested but this didn't help. Any ideas?

Mike Torello · Apr 2, 2009

Hopefull said:
When I try to install updates with Windows Update, I get a message that it's
failed and an error code 80070002 (unknown error). I have deleted files in
the Windows downloads folders as suggested but this didn't help. Any ideas?

(crossposted to: microsoft.public.windowsupdate)

ÆŽÐ¸Ã§Îµl · Apr 2, 2009

Windows Update error 80070002
<http://windowshelp.microsoft.com/Windows/en-US/Help/c5f4d9e0-3eb6-426b-8118-0cedf489a75f1033.mspx>

How to troubleshoot common Windows Update, Microsoft Update, and Windows
Server Update Services installation issues:
<http://support.microsoft.com/kb/906602/>

<http://members.shaw.ca/dts-l/goodpost.htm>
-=-

Hopefull · Apr 2, 2009

Thanks for these suggestions - unfortunately they don't work. The first
suggestion deletes the log of files downloaded so I lose the records. Even
before that, at no time did the log show which updates had failed, only the
last successful one. If I check for updates now, the system shows I have
updates ready to install but when I hit the install button, Vista asks for
permission to continue and then I get the error message "Some updates were
not installed.... as above. Thanks again - any more suggestions welcome.

Harry Johnston [MVP] · Apr 3, 2009

Hopefull said:
Thanks for these suggestions - unfortunately they don't work. The first
suggestion deletes the log of files downloaded so I lose the records. Even
before that, at no time did the log show which updates had failed, only the
last successful one. If I check for updates now, the system shows I have
updates ready to install but when I hit the install button, Vista asks for
permission to continue and then I get the error message "Some updates were
not installed.... as above. Thanks again - any more suggestions welcome.

After repeating this procedure, find the file WindowsUpdate.log (usually in
c:\windows) and post the last hundred or so lines here.

Harry.

Hopefull · May 24, 2009

Thanks for the offer of help Harry.

2009-05-24 18:01:44:918 1164 15b4 Agent Update
{21BCAD0E-37DF-4D5F-B806-48841D2D149A}.100 is pruned out due to potential
supersedence
2009-05-24 18:01:44:918 1164 15b4 Agent Update
{5F569A2D-C253-4690-B7DD-416BEFE23A20}.100 is pruned out due to potential
supersedence
2009-05-24 18:01:44:918 1164 15b4 Agent * Added update
{AF5C516F-1764-4DC0-B1E9-1E20DBEE815C}.101 to search result
2009-05-24 18:01:44:918 1164 15b4 Agent * Added update
{B22FF8ED-582A-4380-9C6D-79FA20B29609}.101 to search result
2009-05-24 18:01:44:918 1164 15b4 Agent * Added update
{9514BB43-F49D-499B-A655-9D64CAF68976}.100 to search result
2009-05-24 18:01:44:918 1164 15b4 Agent Update
{9D729479-604C-4330-B0EC-EB204C0B80F3}.102 is pruned out due to potential
supersedence
2009-05-24 18:01:44:918 1164 15b4 Agent Update
{070C3030-1205-4F16-ADAE-5F4D17907377}.102 is pruned out due to potential
supersedence
2009-05-24 18:01:44:918 1164 15b4 Agent * Added update
{993E3E75-EAD6-4E97-B3C8-5768BAE1C5CA}.102 to search result
2009-05-24 18:01:44:918 1164 15b4 Agent * Added update
{2669ADB9-8937-4B80-AA22-0112D78231ED}.102 to search result
2009-05-24 18:01:44:918 1164 15b4 Agent * Added update
{683855D0-8410-4533-B991-EB537F5ADF22}.101 to search result
2009-05-24 18:01:44:918 1164 15b4 Agent * Added update
{8107840C-4B3A-43CC-8DDD-D739792CB2AC}.101 to search result
2009-05-24 18:01:44:918 1164 15b4 Agent Update
{C981EDB0-4A7C-44D8-A12E-ED55406C71A8}.100 is pruned out due to potential
supersedence
2009-05-24 18:01:44:918 1164 15b4 Agent * Added update
{707C8C69-6B24-4885-BE23-390AA62580EB}.101 to search result
2009-05-24 18:01:44:918 1164 15b4 Agent Update
{848D1C9F-A2B2-4B12-950F-B779830A4CF2}.101 is pruned out due to potential
supersedence
2009-05-24 18:01:44:918 1164 15b4 Agent * Added update
{66F16258-9D3B-4353-8765-E55E803151D0}.107 to search result
2009-05-24 18:01:44:918 1164 15b4 Agent * Added update
{72C7C611-9758-4064-A703-AF551EE98C04}.100 to search result
2009-05-24 18:01:44:918 1164 15b4 Agent * Added update
{9FAF0C66-8DAE-48BE-9E40-EA45A932F059}.103 to search result
2009-05-24 18:01:44:918 1164 15b4 Agent * Added update
{3D73EA44-E1A8-418C-B3FA-A0A2047D86A4}.103 to search result
2009-05-24 18:01:44:918 1164 15b4 Agent * Added update
{E4DAA78F-4557-4C6B-A4FE-2EFAFA91AB47}.103 to search result
2009-05-24 18:01:44:918 1164 15b4 Agent * Added update
{45A7CC94-063A-495E-BCEB-5F605F23F228}.103 to search result
2009-05-24 18:01:44:918 1164 15b4 Agent * Added update
{DDA60FCC-6280-458F-BE92-D400947094CC}.103 to search result
2009-05-24 18:01:44:918 1164 15b4 Agent * Added update
{A20602E3-5D27-414E-902B-93D4026CF504}.103 to search result
2009-05-24 18:01:44:918 1164 15b4 Agent * Added update
{EC27D810-4120-40B1-8768-A4CF5C51DB23}.103 to search result
2009-05-24 18:01:44:918 1164 15b4 Agent * Added update
{0F7D07A2-C659-4D2F-8DEB-2BE3192581A2}.103 to search result
2009-05-24 18:01:44:918 1164 15b4 Agent * Added update
{C8A89E5A-C464-4D5E-83E6-470A0E9B0984}.103 to search result
2009-05-24 18:01:44:918 1164 15b4 Agent * Added update
{0848AC63-CE07-4477-BC79-DAE121D6BDDA}.101 to search result
2009-05-24 18:01:44:918 1164 15b4 Agent * Added update
{15C97C60-0578-4F36-8FD8-02571C6AE2E2}.101 to search result
2009-05-24 18:01:44:918 1164 15b4 Agent * Added update
{92075C11-62DD-441E-A603-0D70C8149F97}.100 to search result
2009-05-24 18:01:44:918 1164 15b4 Agent * Added update
{F14A9C2A-00B4-4CB0-AE59-301548EB7B84}.100 to search result
2009-05-24 18:01:44:918 1164 15b4 Agent Update
{7888047C-140B-40B7-A6A5-FC6ED0FAE94F}.100 is pruned out due to potential
supersedence
2009-05-24 18:01:44:918 1164 15b4 Agent * Added update
{A5A6AD76-A6CA-4AC0-9AF6-BFDBE67A8021}.107 to search result
2009-05-24 18:01:44:918 1164 15b4 Agent * Added update
{0D9F9D74-6C5F-4457-ACB2-FD457886FE5C}.100 to search result
2009-05-24 18:01:44:918 1164 15b4 Agent Update
{5442E88E-6653-466E-9E09-EDC584085DCC}.100 is pruned out due to potential
supersedence
2009-05-24 18:01:44:918 1164 15b4 Agent Update
{B33E0922-7DA8-4EDD-BDA2-3F359A3ED627}.100 is pruned out due to potential
supersedence
2009-05-24 18:01:44:918 1164 15b4 Agent * Added update
{90DAC526-B60B-413E-8732-D59A2944CC1B}.100 to search result
2009-05-24 18:01:44:918 1164 15b4 Agent * Found 26 updates and 60
categories in search; evaluated appl. rules of 1081 out of 2090 deployed
entities
2009-05-24 18:01:44:965 1164 15b4 Agent *********
2009-05-24 18:01:44:965 1164 15b4 Agent ** END ** Agent: Finding updates
[CallerId = AutomaticUpdates]
2009-05-24 18:01:44:965 1164 15b4 Agent *************
2009-05-24 18:01:44:981 1164 18c4 AU >>## RESUMED ## AU: Search for
updates [CallId = {A5A3EF34-A4B1-41A5-B68B-8BE2F2D733F4}]
2009-05-24 18:01:44:981 1164 18c4 AU # 26 updates detected
2009-05-24 18:01:44:996 1164 18c4 AU WARNING: AU ignoring update during
offline scan:
2009-05-24 18:01:44:996 1164 18c4 AU #########
2009-05-24 18:01:44:996 1164 18c4 AU ## END ## AU: Search for updates
[CallId = {A5A3EF34-A4B1-41A5-B68B-8BE2F2D733F4}]
2009-05-24 18:01:44:996 1164 18c4 AU #############
2009-05-24 18:01:44:996 1164 18c4 AU Setting AU scheduled install time to
2009-05-30 19:00:00
2009-05-24 18:01:44:996 1164 18c4 AU AU setting pending client directive to
'Install Approval'
2009-05-24 18:02:00:008 1164 bc0 AU FATAL: CAUClient::Launch failed, error =
0x80070002
2009-05-24 18:10:08:708 7552 15e4 Misc =========== Logging initialized
(build: 7.2.6001.788, tz: +0100) ===========
2009-05-24 18:10:08:708 7552 15e4 Misc = Process:
C:\Windows\system32\wusa.exe
2009-05-24 18:10:08:708 7552 15e4 Misc = Module:
C:\Windows\system32\wuapi.dll
2009-05-24 18:10:08:708 7552 15e4 COMAPI ----------- COMAPI:
IUpdateServiceManager::AddScanPackageService -----------
2009-05-24 18:10:08:708 7552 15e4 COMAPI - ServiceName = Windows Update
Standalone Installer
2009-05-24 18:10:08:708 7552 15e4 COMAPI - ScanFileLocation =
C:\db1ae3e08486a0f2046f648e\wsusscan.cab
2009-05-24 18:10:08:911 1164 1760 Misc Validating signature for
C:\Windows\SoftwareDistribution\ScanFile\336a4d1d-442e-4b63-9013-58e0e95bb9d0\Source.cab:
2009-05-24 18:10:09:348 1164 1760 Misc Microsoft signed: Yes
2009-05-24 18:10:10:752 1164 1760 DtaStor Default service for AU is
{7971F918-A847-4430-9279-4A52D1EFE18D}
2009-05-24 18:10:10:752 7552 15e4 COMAPI - Added scan package service,
ServiceID = {336A4D1D-442E-4B63-9013-58E0E95BB9D0}
2009-05-24 18:10:10:752 7552 15e4 COMAPI -------------
2009-05-24 18:10:10:752 7552 15e4 COMAPI -- START -- COMAPI: Search
[ClientId = wusa]
2009-05-24 18:10:10:752 7552 15e4 COMAPI ---------
2009-05-24 18:10:10:799 1164 15b4 Agent *************
2009-05-24 18:10:10:799 1164 15b4 Agent ** START ** Agent: Finding updates
[CallerId = wusa]
2009-05-24 18:10:10:799 1164 15b4 Agent *********
2009-05-24 18:10:10:799 1164 15b4 Agent * Online = Yes; Ignore download
priority = No
2009-05-24 18:10:10:799 1164 15b4 Agent * Criteria = "IsInstalled=0"
2009-05-24 18:10:10:799 1164 15b4 Agent * ServiceID =
{336A4D1D-442E-4B63-9013-58E0E95BB9D0}
2009-05-24 18:10:10:799 7552 15e4 COMAPI <<-- SUBMITTED -- COMAPI: Search
[ClientId = wusa]
2009-05-24 18:10:10:799 1164 15b4 Agent * Search Scope = {Machine}
2009-05-24 18:10:11:111 1164 15b4 PT +++++++++++ PT: Synchronizing server
updates +++++++++++
2009-05-24 18:10:11:111 1164 15b4 PT + Offline serviceId =
{336A4D1D-442E-4B63-9013-58E0E95BB9D0}
2009-05-24 18:10:11:111 1164 15b4 PT WARNING: Cached cookie has expired or
new PID is available
2009-05-24 18:10:19:051 1164 15b4 PT +++++++++++ PT: Synchronizing extended
update info +++++++++++
2009-05-24 18:10:19:051 1164 15b4 PT + Offline serviceId =
{336A4D1D-442E-4B63-9013-58E0E95BB9D0}
2009-05-24 18:10:19:706 1164 15b4 Agent * Added update
{37EA0784-C716-45F5-B2BE-32D501268269}.501 to search result
2009-05-24 18:10:19:706 1164 15b4 Agent * Found 1 updates and 61
categories in search; evaluated appl. rules of 122 out of 423 deployed
entities
2009-05-24 18:10:19:784 1164 15b4 Agent *********
2009-05-24 18:10:19:784 1164 15b4 Agent ** END ** Agent: Finding updates
[CallerId = wusa]
2009-05-24 18:10:19:784 1164 15b4 Agent *************
2009-05-24 18:10:19:784 7552 1fd8 COMAPI >>-- RESUMED -- COMAPI: Search
[ClientId = wusa]
2009-05-24 18:10:19:800 7552 1fd8 COMAPI - Updates found = 1
2009-05-24 18:10:19:800 7552 1fd8 COMAPI ---------
2009-05-24 18:10:19:800 7552 1fd8 COMAPI -- END -- COMAPI: Search
[ClientId = wusa]
2009-05-24 18:10:19:800 7552 1fd8 COMAPI -------------
2009-05-24 18:10:22:498 1164 1804 DnldMgr *********** DnldMgr: Copy update
to cache [UpdateId = {4883DF53-4313-432C-9E98-9B8304751FA0}.501] ***********
2009-05-24 18:10:22:498 1164 1804 DnldMgr WARNING: Failed to delete file
(null) with 0x80070003.
2009-05-24 18:10:23:028 1164 1804 Misc Validating signature for
C:\Windows\SoftwareDistribution\Download\4c869fe22c082318a33f4deffd263a44c865ad2b:
2009-05-24 18:10:23:090 1164 1804 Misc Microsoft signed: Yes
2009-05-24 18:10:23:137 1164 1804 DnldMgr *********** DnldMgr: Copy update
to cache [UpdateId = {58042722-03BA-47AF-BE8D-049EB6634987}.501] ***********
2009-05-24 18:10:23:153 1164 1804 DnldMgr WARNING: Failed to delete file
(null) with 0x80070003.
2009-05-24 18:10:23:512 1164 1804 Misc Validating signature for
C:\Windows\SoftwareDistribution\Download\a7c38b477693b6d0b6c12aeed73efa6cb14f321d:
2009-05-24 18:10:23:574 1164 1804 Misc Microsoft signed: Yes
2009-05-24 18:10:23:621 1164 1804 DnldMgr *********** DnldMgr: Copy update
to cache [UpdateId = {AEF6F907-DBBB-4C20-9D77-150848C8E1E7}.501] ***********
2009-05-24 18:10:23:621 1164 1804 DnldMgr WARNING: Failed to delete file
(null) with 0x80070003.
2009-05-24 18:10:24:214 1164 1804 Misc Validating signature for
C:\Windows\SoftwareDistribution\Download\e1ec75f63c66d5c13dcc534012fbc90b120d23a8:
2009-05-24 18:10:24:292 1164 1804 Misc Microsoft signed: Yes
2009-05-24 18:10:24:354 1164 1804 DnldMgr *********** DnldMgr: Copy update
to cache [UpdateId = {62F85452-5555-4197-81C4-F213CBEEB93E}.501] ***********
2009-05-24 18:10:24:370 1164 1804 DnldMgr WARNING: Failed to delete file
(null) with 0x80070003.
2009-05-24 18:10:24:479 1164 1804 Misc Validating signature for
C:\Windows\SoftwareDistribution\Download\1cfd92ae9be9a368e482b7144cb2925e7f613703:
2009-05-24 18:10:24:526 1164 1804 Misc Microsoft signed: Yes
2009-05-24 18:10:24:541 1164 1760 DnldMgr *********** DnldMgr: Copy update
to cache [UpdateId = {F9C4CD1F-AE8A-4066-BBAF-03C55BE7C7AE}.501] ***********
2009-05-24 18:10:24:557 1164 1760 DnldMgr Asking handler to generate
non-range requests.
2009-05-24 18:10:24:588 1164 1760 Handler Generating request for CBS update
F9C4CD1F-AE8A-4066-BBAF-03C55BE7C7AE in sandbox
C:\Windows\SoftwareDistribution\Download\7a65fb442557a99cd01d467cd577ac6b_ctc
2009-05-24 18:10:24:604 1164 1760 Handler Selecting self-contained because
update does not have express payload.
2009-05-24 18:10:24:604 1164 1760 Handler Selected payload type is
ptSelfContained
2009-05-24 18:10:24:604 1164 1760 Handler Detected download state is dsStart
2009-05-24 18:10:24:604 1164 1760 Handler Adding
Windows6.0-KB947821-v4-x86.cab (entire file) to request list.
2009-05-24 18:10:24:604 1164 1760 Handler Request generation for CBS update
complete with hr=0x0 and pfResetSandbox=0
2009-05-24 18:10:24:650 1164 1760 Misc Validating signature for
C:\Windows\SoftwareDistribution\Download\7a65fb442557a99cd01d467cd577ac6b_ctc\Windows6.0-KB947821-v4-x86.cab:
2009-05-24 18:10:24:682 1164 1760 Misc Microsoft signed: Yes
2009-05-24 18:10:24:682 1164 1760 DnldMgr Asking handler to generate
non-range requests.
2009-05-24 18:10:24:682 1164 1760 Handler Generating request for CBS update
F9C4CD1F-AE8A-4066-BBAF-03C55BE7C7AE in sandbox
C:\Windows\SoftwareDistribution\Download\7a65fb442557a99cd01d467cd577ac6b_ctc
2009-05-24 18:10:24:697 1164 1760 Handler Selecting self-contained because
update does not have express payload.
2009-05-24 18:10:24:697 1164 1760 Handler Selected payload type is
ptSelfContained
2009-05-24 18:10:24:697 1164 1760 Handler Detected download state is
dsHavePackage
2009-05-24 18:10:24:697 1164 1760 Handler Request generation for CBS update
complete with hr=0x0 and pfResetSandbox=0
2009-05-24 18:10:24:791 7552 15e4 COMAPI -------------
2009-05-24 18:10:24:791 7552 15e4 COMAPI -- START -- COMAPI: Install
[ClientId = wusa]
2009-05-24 18:10:24:791 7552 15e4 COMAPI ---------
2009-05-24 18:10:24:791 7552 15e4 COMAPI - Allow source prompts: Yes;
Forced: No; Force quiet: No
2009-05-24 18:10:24:791 7552 15e4 COMAPI - Updates in request: 1
2009-05-24 18:10:24:791 7552 15e4 COMAPI - ServiceID =
{336A4D1D-442E-4B63-9013-58E0E95BB9D0}
2009-05-24 18:10:24:791 1164 1e7c Agent *************
2009-05-24 18:10:24:791 1164 1e7c Agent ** START ** Agent: Installing
updates [CallerId = wusa]
2009-05-24 18:10:24:791 1164 1e7c Agent *********
2009-05-24 18:10:24:791 1164 1e7c Agent * Updates to install = 1
2009-05-24 18:10:24:791 7552 15e4 COMAPI - Updates to install = 1
2009-05-24 18:10:24:791 7552 15e4 COMAPI <<-- SUBMITTED -- COMAPI: Install
[ClientId = wusa]
2009-05-24 18:10:24:869 1164 1e7c Agent * Title = Update for Windows
(KB947821)
2009-05-24 18:10:24:869 1164 1e7c Agent * UpdateId =
{37EA0784-C716-45F5-B2BE-32D501268269}.501
2009-05-24 18:10:24:869 1164 1e7c Agent * Bundles 5 updates:
2009-05-24 18:10:24:869 1164 1e7c Agent *
{4883DF53-4313-432C-9E98-9B8304751FA0}.501
2009-05-24 18:10:24:869 1164 1e7c Agent *
{58042722-03BA-47AF-BE8D-049EB6634987}.501
2009-05-24 18:10:24:869 1164 1e7c Agent *
{AEF6F907-DBBB-4C20-9D77-150848C8E1E7}.501
2009-05-24 18:10:24:869 1164 1e7c Agent *
{62F85452-5555-4197-81C4-F213CBEEB93E}.501
2009-05-24 18:10:24:869 1164 1e7c Agent *
{F9C4CD1F-AE8A-4066-BBAF-03C55BE7C7AE}.501
2009-05-24 18:10:49:096 1164 1e7c Handler Attempting to create remote
handler process as fred\sally and simon in session 1
2009-05-24 18:10:49:111 1164 1e7c Handler FATAL: 0x80070002: ERROR: Unable
to create remote update handler container process
2009-05-24 18:10:49:111 1164 1e7c Agent * WARNING: Exit code = 0x80070002
2009-05-24 18:10:49:111 1164 1e7c Agent *********
2009-05-24 18:10:49:111 1164 1e7c Agent ** END ** Agent: Installing
updates [CallerId = wusa]
2009-05-24 18:10:49:111 1164 1e7c Agent *************
2009-05-24 18:10:49:111 1164 1e7c Agent WARNING: WU client failed installing
updates with error 0x80070002
2009-05-24 18:10:49:111 7552 193c COMAPI >>-- RESUMED -- COMAPI: Install
[ClientId = wusa]
2009-05-24 18:10:49:111 7552 193c COMAPI - Install call failed
2009-05-24 18:10:49:111 7552 193c COMAPI - Reboot required = No
2009-05-24 18:10:49:111 7552 193c COMAPI - WARNING: Exit code =
0x80240FFF; Call error code = 0x80070002
2009-05-24 18:10:49:111 7552 193c COMAPI ---------
2009-05-24 18:10:49:111 7552 193c COMAPI -- END -- COMAPI: Install
[ClientId = wusa]
2009-05-24 18:10:49:111 7552 193c COMAPI -------------
2009-05-24 18:10:49:922 7552 15e4 COMAPI WARNING: Operation failed due to
earlier error, hr=80070002
2009-05-24 18:12:01:301 7552 15e4 COMAPI ----------- COMAPI:
IUpdateServiceManager::RemoveService -----------
2009-05-24 18:12:01:301 7552 15e4 COMAPI - ServiceId =
{336a4d1d-442e-4b63-9013-58e0e95bb9d0}
2009-05-24 18:12:02:034 7552 15e4 COMAPI IUpdateService removing volatile
scan package service, serviceID = {336A4D1D-442E-4B63-9013-58E0E95BB9D0}
2009-05-24 18:12:02:034 1164 1868 Agent WARNING: WU client fails
CClientCallRecorder::RemoveService with error 0x80248014
2009-05-24 18:12:02:034 7552 15e4 COMAPI WARNING:
ISusInternal::RemoveService failed, hr=80248014
2009-05-24 18:38:46:129 1164 bc0 AU AU successfully set to wake up the
machine for Scheduled install at:2009-05-30 20:00:10

Harry Johnston [MVP] · May 25, 2009

Hopefull said:
Thanks for the offer of help Harry.

I'm not sure what's going on here, but the first thing I'd suggest you try is
reinstalling the Windows Update Agent. There's a link in KB949104 to the
installer (windowsupdateagent30-x86.exe):

<http://support.microsoft.com/kb/949104>

http://support.microsoft.com/kb/949104

You need to start a command window as administrator and run the following command:

windowsupdateagent30-x86 /wuforce

Then restart the machine and try updating again.

Harry.

Harry Johnston said:
2009-05-24 18:01:44:918 1164 15b4 Agent Update
{21BCAD0E-37DF-4D5F-B806-48841D2D149A}.100 is pruned out due to potential
supersedence
2009-05-24 18:01:44:918 1164 15b4 Agent Update
{5F569A2D-C253-4690-B7DD-416BEFE23A20}.100 is pruned out due to potential
supersedence
2009-05-24 18:01:44:918 1164 15b4 Agent * Added update
{AF5C516F-1764-4DC0-B1E9-1E20DBEE815C}.101 to search result
2009-05-24 18:01:44:918 1164 15b4 Agent * Added update
{B22FF8ED-582A-4380-9C6D-79FA20B29609}.101 to search result
2009-05-24 18:01:44:918 1164 15b4 Agent * Added update
{9514BB43-F49D-499B-A655-9D64CAF68976}.100 to search result
2009-05-24 18:01:44:918 1164 15b4 Agent Update
{9D729479-604C-4330-B0EC-EB204C0B80F3}.102 is pruned out due to potential
supersedence
2009-05-24 18:01:44:918 1164 15b4 Agent Update
{070C3030-1205-4F16-ADAE-5F4D17907377}.102 is pruned out due to potential
supersedence
2009-05-24 18:01:44:918 1164 15b4 Agent * Added update
{993E3E75-EAD6-4E97-B3C8-5768BAE1C5CA}.102 to search result
2009-05-24 18:01:44:918 1164 15b4 Agent * Added update
{2669ADB9-8937-4B80-AA22-0112D78231ED}.102 to search result
2009-05-24 18:01:44:918 1164 15b4 Agent * Added update
{683855D0-8410-4533-B991-EB537F5ADF22}.101 to search result
2009-05-24 18:01:44:918 1164 15b4 Agent * Added update
{8107840C-4B3A-43CC-8DDD-D739792CB2AC}.101 to search result
2009-05-24 18:01:44:918 1164 15b4 Agent Update
{C981EDB0-4A7C-44D8-A12E-ED55406C71A8}.100 is pruned out due to potential
supersedence
2009-05-24 18:01:44:918 1164 15b4 Agent * Added update
{707C8C69-6B24-4885-BE23-390AA62580EB}.101 to search result
2009-05-24 18:01:44:918 1164 15b4 Agent Update
{848D1C9F-A2B2-4B12-950F-B779830A4CF2}.101 is pruned out due to potential
supersedence
2009-05-24 18:01:44:918 1164 15b4 Agent * Added update
{66F16258-9D3B-4353-8765-E55E803151D0}.107 to search result
2009-05-24 18:01:44:918 1164 15b4 Agent * Added update
{72C7C611-9758-4064-A703-AF551EE98C04}.100 to search result
2009-05-24 18:01:44:918 1164 15b4 Agent * Added update
{9FAF0C66-8DAE-48BE-9E40-EA45A932F059}.103 to search result
2009-05-24 18:01:44:918 1164 15b4 Agent * Added update
{3D73EA44-E1A8-418C-B3FA-A0A2047D86A4}.103 to search result
2009-05-24 18:01:44:918 1164 15b4 Agent * Added update
{E4DAA78F-4557-4C6B-A4FE-2EFAFA91AB47}.103 to search result
2009-05-24 18:01:44:918 1164 15b4 Agent * Added update
{45A7CC94-063A-495E-BCEB-5F605F23F228}.103 to search result
2009-05-24 18:01:44:918 1164 15b4 Agent * Added update
{DDA60FCC-6280-458F-BE92-D400947094CC}.103 to search result
2009-05-24 18:01:44:918 1164 15b4 Agent * Added update
{A20602E3-5D27-414E-902B-93D4026CF504}.103 to search result
2009-05-24 18:01:44:918 1164 15b4 Agent * Added update
{EC27D810-4120-40B1-8768-A4CF5C51DB23}.103 to search result
2009-05-24 18:01:44:918 1164 15b4 Agent * Added update
{0F7D07A2-C659-4D2F-8DEB-2BE3192581A2}.103 to search result
2009-05-24 18:01:44:918 1164 15b4 Agent * Added update
{C8A89E5A-C464-4D5E-83E6-470A0E9B0984}.103 to search result
2009-05-24 18:01:44:918 1164 15b4 Agent * Added update
{0848AC63-CE07-4477-BC79-DAE121D6BDDA}.101 to search result
2009-05-24 18:01:44:918 1164 15b4 Agent * Added update
{15C97C60-0578-4F36-8FD8-02571C6AE2E2}.101 to search result
2009-05-24 18:01:44:918 1164 15b4 Agent * Added update
{92075C11-62DD-441E-A603-0D70C8149F97}.100 to search result
2009-05-24 18:01:44:918 1164 15b4 Agent * Added update
{F14A9C2A-00B4-4CB0-AE59-301548EB7B84}.100 to search result
2009-05-24 18:01:44:918 1164 15b4 Agent Update
{7888047C-140B-40B7-A6A5-FC6ED0FAE94F}.100 is pruned out due to potential
supersedence
2009-05-24 18:01:44:918 1164 15b4 Agent * Added update
{A5A6AD76-A6CA-4AC0-9AF6-BFDBE67A8021}.107 to search result
2009-05-24 18:01:44:918 1164 15b4 Agent * Added update
{0D9F9D74-6C5F-4457-ACB2-FD457886FE5C}.100 to search result
2009-05-24 18:01:44:918 1164 15b4 Agent Update
{5442E88E-6653-466E-9E09-EDC584085DCC}.100 is pruned out due to potential
supersedence
2009-05-24 18:01:44:918 1164 15b4 Agent Update
{B33E0922-7DA8-4EDD-BDA2-3F359A3ED627}.100 is pruned out due to potential
supersedence
2009-05-24 18:01:44:918 1164 15b4 Agent * Added update
{90DAC526-B60B-413E-8732-D59A2944CC1B}.100 to search result
2009-05-24 18:01:44:918 1164 15b4 Agent * Found 26 updates and 60
categories in search; evaluated appl. rules of 1081 out of 2090 deployed
entities
2009-05-24 18:01:44:965 1164 15b4 Agent *********
2009-05-24 18:01:44:965 1164 15b4 Agent ** END ** Agent: Finding updates
[CallerId = AutomaticUpdates]
2009-05-24 18:01:44:965 1164 15b4 Agent *************
2009-05-24 18:01:44:981 1164 18c4 AU >>## RESUMED ## AU: Search for
updates [CallId = {A5A3EF34-A4B1-41A5-B68B-8BE2F2D733F4}]
2009-05-24 18:01:44:981 1164 18c4 AU # 26 updates detected
2009-05-24 18:01:44:996 1164 18c4 AU WARNING: AU ignoring update during
offline scan:
2009-05-24 18:01:44:996 1164 18c4 AU #########
2009-05-24 18:01:44:996 1164 18c4 AU ## END ## AU: Search for updates
[CallId = {A5A3EF34-A4B1-41A5-B68B-8BE2F2D733F4}]
2009-05-24 18:01:44:996 1164 18c4 AU #############
2009-05-24 18:01:44:996 1164 18c4 AU Setting AU scheduled install time to
2009-05-30 19:00:00
2009-05-24 18:01:44:996 1164 18c4 AU AU setting pending client directive to
'Install Approval'
2009-05-24 18:02:00:008 1164 bc0 AU FATAL: CAUClient::Launch failed, error =
0x80070002
2009-05-24 18:10:08:708 7552 15e4 Misc =========== Logging initialized
(build: 7.2.6001.788, tz: +0100) ===========
2009-05-24 18:10:08:708 7552 15e4 Misc = Process:
C:\Windows\system32\wusa.exe
2009-05-24 18:10:08:708 7552 15e4 Misc = Module:
C:\Windows\system32\wuapi.dll
2009-05-24 18:10:08:708 7552 15e4 COMAPI ----------- COMAPI:
IUpdateServiceManager::AddScanPackageService -----------
2009-05-24 18:10:08:708 7552 15e4 COMAPI - ServiceName = Windows Update
Standalone Installer
2009-05-24 18:10:08:708 7552 15e4 COMAPI - ScanFileLocation =
C:\db1ae3e08486a0f2046f648e\wsusscan.cab
2009-05-24 18:10:08:911 1164 1760 Misc Validating signature for
C:\Windows\SoftwareDistribution\ScanFile\336a4d1d-442e-4b63-9013-58e0e95bb9d0\Source.cab:
2009-05-24 18:10:09:348 1164 1760 Misc Microsoft signed: Yes
2009-05-24 18:10:10:752 1164 1760 DtaStor Default service for AU is
{7971F918-A847-4430-9279-4A52D1EFE18D}
2009-05-24 18:10:10:752 7552 15e4 COMAPI - Added scan package service,
ServiceID = {336A4D1D-442E-4B63-9013-58E0E95BB9D0}
2009-05-24 18:10:10:752 7552 15e4 COMAPI -------------
2009-05-24 18:10:10:752 7552 15e4 COMAPI -- START -- COMAPI: Search
[ClientId = wusa]
2009-05-24 18:10:10:752 7552 15e4 COMAPI ---------
2009-05-24 18:10:10:799 1164 15b4 Agent *************
2009-05-24 18:10:10:799 1164 15b4 Agent ** START ** Agent: Finding updates
[CallerId = wusa]
2009-05-24 18:10:10:799 1164 15b4 Agent *********
2009-05-24 18:10:10:799 1164 15b4 Agent * Online = Yes; Ignore download
priority = No
2009-05-24 18:10:10:799 1164 15b4 Agent * Criteria = "IsInstalled=0"
2009-05-24 18:10:10:799 1164 15b4 Agent * ServiceID =
{336A4D1D-442E-4B63-9013-58E0E95BB9D0}
2009-05-24 18:10:10:799 7552 15e4 COMAPI <<-- SUBMITTED -- COMAPI: Search
[ClientId = wusa]
2009-05-24 18:10:10:799 1164 15b4 Agent * Search Scope = {Machine}
2009-05-24 18:10:11:111 1164 15b4 PT +++++++++++ PT: Synchronizing server
updates +++++++++++
2009-05-24 18:10:11:111 1164 15b4 PT + Offline serviceId =
{336A4D1D-442E-4B63-9013-58E0E95BB9D0}
2009-05-24 18:10:11:111 1164 15b4 PT WARNING: Cached cookie has expired or
new PID is available
2009-05-24 18:10:19:051 1164 15b4 PT +++++++++++ PT: Synchronizing extended
update info +++++++++++
2009-05-24 18:10:19:051 1164 15b4 PT + Offline serviceId =
{336A4D1D-442E-4B63-9013-58E0E95BB9D0}
2009-05-24 18:10:19:706 1164 15b4 Agent * Added update
{37EA0784-C716-45F5-B2BE-32D501268269}.501 to search result
2009-05-24 18:10:19:706 1164 15b4 Agent * Found 1 updates and 61
categories in search; evaluated appl. rules of 122 out of 423 deployed
entities
2009-05-24 18:10:19:784 1164 15b4 Agent *********
2009-05-24 18:10:19:784 1164 15b4 Agent ** END ** Agent: Finding updates
[CallerId = wusa]
2009-05-24 18:10:19:784 1164 15b4 Agent *************
2009-05-24 18:10:19:784 7552 1fd8 COMAPI >>-- RESUMED -- COMAPI: Search
[ClientId = wusa]
2009-05-24 18:10:19:800 7552 1fd8 COMAPI - Updates found = 1
2009-05-24 18:10:19:800 7552 1fd8 COMAPI ---------
2009-05-24 18:10:19:800 7552 1fd8 COMAPI -- END -- COMAPI: Search
[ClientId = wusa]
2009-05-24 18:10:19:800 7552 1fd8 COMAPI -------------
2009-05-24 18:10:22:498 1164 1804 DnldMgr *********** DnldMgr: Copy update
to cache [UpdateId = {4883DF53-4313-432C-9E98-9B8304751FA0}.501] ***********
2009-05-24 18:10:22:498 1164 1804 DnldMgr WARNING: Failed to delete file
(null) with 0x80070003.
2009-05-24 18:10:23:028 1164 1804 Misc Validating signature for
C:\Windows\SoftwareDistribution\Download\4c869fe22c082318a33f4deffd263a44c865ad2b:
2009-05-24 18:10:23:090 1164 1804 Misc Microsoft signed: Yes
2009-05-24 18:10:23:137 1164 1804 DnldMgr *********** DnldMgr: Copy update
to cache [UpdateId = {58042722-03BA-47AF-BE8D-049EB6634987}.501] ***********
2009-05-24 18:10:23:153 1164 1804 DnldMgr WARNING: Failed to delete file
(null) with 0x80070003.
2009-05-24 18:10:23:512 1164 1804 Misc Validating signature for
C:\Windows\SoftwareDistribution\Download\a7c38b477693b6d0b6c12aeed73efa6cb14f321d:
2009-05-24 18:10:23:574 1164 1804 Misc Microsoft signed: Yes
2009-05-24 18:10:23:621 1164 1804 DnldMgr *********** DnldMgr: Copy update
to cache [UpdateId = {AEF6F907-DBBB-4C20-9D77-150848C8E1E7}.501] ***********
2009-05-24 18:10:23:621 1164 1804 DnldMgr WARNING: Failed to delete file
(null) with 0x80070003.
2009-05-24 18:10:24:214 1164 1804 Misc Validating signature for
C:\Windows\SoftwareDistribution\Download\e1ec75f63c66d5c13dcc534012fbc90b120d23a8:
2009-05-24 18:10:24:292 1164 1804 Misc Microsoft signed: Yes
2009-05-24 18:10:24:354 1164 1804 DnldMgr *********** DnldMgr: Copy update
to cache [UpdateId = {62F85452-5555-4197-81C4-F213CBEEB93E}.501] ***********
2009-05-24 18:10:24:370 1164 1804 DnldMgr WARNING: Failed to delete file
(null) with 0x80070003.
2009-05-24 18:10:24:479 1164 1804 Misc Validating signature for
C:\Windows\SoftwareDistribution\Download\1cfd92ae9be9a368e482b7144cb2925e7f613703:
2009-05-24 18:10:24:526 1164 1804 Misc Microsoft signed: Yes
2009-05-24 18:10:24:541 1164 1760 DnldMgr *********** DnldMgr: Copy update
to cache [UpdateId = {F9C4CD1F-AE8A-4066-BBAF-03C55BE7C7AE}.501] ***********
2009-05-24 18:10:24:557 1164 1760 DnldMgr Asking handler to generate
non-range requests.
2009-05-24 18:10:24:588 1164 1760 Handler Generating request for CBS update
F9C4CD1F-AE8A-4066-BBAF-03C55BE7C7AE in sandbox
C:\Windows\SoftwareDistribution\Download\7a65fb442557a99cd01d467cd577ac6b_ctc
2009-05-24 18:10:24:604 1164 1760 Handler Selecting self-contained because
update does not have express payload.
2009-05-24 18:10:24:604 1164 1760 Handler Selected payload type is
ptSelfContained
2009-05-24 18:10:24:604 1164 1760 Handler Detected download state is dsStart
2009-05-24 18:10:24:604 1164 1760 Handler Adding
Windows6.0-KB947821-v4-x86.cab (entire file) to request list.
2009-05-24 18:10:24:604 1164 1760 Handler Request generation for CBS update
complete with hr=0x0 and pfResetSandbox=0
2009-05-24 18:10:24:650 1164 1760 Misc Validating signature for
C:\Windows\SoftwareDistribution\Download\7a65fb442557a99cd01d467cd577ac6b_ctc\Windows6.0-KB947821-v4-x86.cab:
2009-05-24 18:10:24:682 1164 1760 Misc Microsoft signed: Yes
2009-05-24 18:10:24:682 1164 1760 DnldMgr Asking handler to generate
non-range requests.
2009-05-24 18:10:24:682 1164 1760 Handler Generating request for CBS update
F9C4CD1F-AE8A-4066-BBAF-03C55BE7C7AE in sandbox
C:\Windows\SoftwareDistribution\Download\7a65fb442557a99cd01d467cd577ac6b_ctc
2009-05-24 18:10:24:697 1164 1760 Handler Selecting self-contained because
update does not have express payload.
2009-05-24 18:10:24:697 1164 1760 Handler Selected payload type is
ptSelfContained
2009-05-24 18:10:24:697 1164 1760 Handler Detected download state is
dsHavePackage
2009-05-24 18:10:24:697 1164 1760 Handler Request generation for CBS update
complete with hr=0x0 and pfResetSandbox=0
2009-05-24 18:10:24:791 7552 15e4 COMAPI -------------
2009-05-24 18:10:24:791 7552 15e4 COMAPI -- START -- COMAPI: Install
[ClientId = wusa]
2009-05-24 18:10:24:791 7552 15e4 COMAPI ---------
2009-05-24 18:10:24:791 7552 15e4 COMAPI - Allow source prompts: Yes;
Forced: No; Force quiet: No
2009-05-24 18:10:24:791 7552 15e4 COMAPI - Updates in request: 1
2009-05-24 18:10:24:791 7552 15e4 COMAPI - ServiceID =
{336A4D1D-442E-4B63-9013-58E0E95BB9D0}
2009-05-24 18:10:24:791 1164 1e7c Agent *************
2009-05-24 18:10:24:791 1164 1e7c Agent ** START ** Agent: Installing
updates [CallerId = wusa]
2009-05-24 18:10:24:791 1164 1e7c Agent *********
2009-05-24 18:10:24:791 1164 1e7c Agent * Updates to install = 1
2009-05-24 18:10:24:791 7552 15e4 COMAPI - Updates to install = 1
2009-05-24 18:10:24:791 7552 15e4 COMAPI <<-- SUBMITTED -- COMAPI: Install
[ClientId = wusa]
2009-05-24 18:10:24:869 1164 1e7c Agent * Title = Update for Windows
(KB947821)
2009-05-24 18:10:24:869 1164 1e7c Agent * UpdateId =
{37EA0784-C716-45F5-B2BE-32D501268269}.501
2009-05-24 18:10:24:869 1164 1e7c Agent * Bundles 5 updates:
2009-05-24 18:10:24:869 1164 1e7c Agent *
{4883DF53-4313-432C-9E98-9B8304751FA0}.501
2009-05-24 18:10:24:869 1164 1e7c Agent *
{58042722-03BA-47AF-BE8D-049EB6634987}.501
2009-05-24 18:10:24:869 1164 1e7c Agent *
{AEF6F907-DBBB-4C20-9D77-150848C8E1E7}.501
2009-05-24 18:10:24:869 1164 1e7c Agent *
{62F85452-5555-4197-81C4-F213CBEEB93E}.501
2009-05-24 18:10:24:869 1164 1e7c Agent *
{F9C4CD1F-AE8A-4066-BBAF-03C55BE7C7AE}.501
2009-05-24 18:10:49:096 1164 1e7c Handler Attempting to create remote
handler process as fred\sally and simon in session 1
2009-05-24 18:10:49:111 1164 1e7c Handler FATAL: 0x80070002: ERROR: Unable
to create remote update handler container process
2009-05-24 18:10:49:111 1164 1e7c Agent * WARNING: Exit code = 0x80070002
2009-05-24 18:10:49:111 1164 1e7c Agent *********
2009-05-24 18:10:49:111 1164 1e7c Agent ** END ** Agent: Installing
updates [CallerId = wusa]
2009-05-24 18:10:49:111 1164 1e7c Agent *************
2009-05-24 18:10:49:111 1164 1e7c Agent WARNING: WU client failed installing
updates with error 0x80070002
2009-05-24 18:10:49:111 7552 193c COMAPI >>-- RESUMED -- COMAPI: Install
[ClientId = wusa]
2009-05-24 18:10:49:111 7552 193c COMAPI - Install call failed
2009-05-24 18:10:49:111 7552 193c COMAPI - Reboot required = No
2009-05-24 18:10:49:111 7552 193c COMAPI - WARNING: Exit code =
0x80240FFF; Call error code = 0x80070002
2009-05-24 18:10:49:111 7552 193c COMAPI ---------
2009-05-24 18:10:49:111 7552 193c COMAPI -- END -- COMAPI: Install
[ClientId = wusa]
2009-05-24 18:10:49:111 7552 193c COMAPI -------------
2009-05-24 18:10:49:922 7552 15e4 COMAPI WARNING: Operation failed due to
earlier error, hr=80070002
2009-05-24 18:12:01:301 7552 15e4 COMAPI ----------- COMAPI:
IUpdateServiceManager::RemoveService -----------
2009-05-24 18:12:01:301 7552 15e4 COMAPI - ServiceId =
{336a4d1d-442e-4b63-9013-58e0e95bb9d0}
2009-05-24 18:12:02:034 7552 15e4 COMAPI IUpdateService removing volatile
scan package service, serviceID = {336A4D1D-442E-4B63-9013-58E0E95BB9D0}
2009-05-24 18:12:02:034 1164 1868 Agent WARNING: WU client fails
CClientCallRecorder::RemoveService with error 0x80248014
2009-05-24 18:12:02:034 7552 15e4 COMAPI WARNING:
ISusInternal::RemoveService failed, hr=80248014
2009-05-24 18:38:46:129 1164 bc0 AU AU successfully set to wake up the
machine for Scheduled install at:2009-05-30 20:00:10

Harry Johnston said:

After repeating this procedure, find the file WindowsUpdate.log (usually in
c:\windows) and post the last hundred or so lines here.

Harry.

Click to expand...

Hopefull · May 26, 2009

Hi Harry
No luck. I did as you suggested which didn't work and also did the same but
deleted the log and download files as suggested in the help files to make it
as clean as possible. Below are a couple of sections of the
windowsupdate.log file. First is the start of logging after the new agent.
Hope they help.
Thanks again.

2009-05-26 21:36:04:447 1176 1138 Misc =========== Logging initialized
(build: 7.2.6001.788, tz: +0100) ===========
2009-05-26 21:36:04:540 1176 1138 Misc = Process:
C:\Windows\system32\svchost.exe
2009-05-26 21:36:04:618 1176 1138 Misc = Module:
c:\windows\system32\wuaueng.dll
2009-05-26 21:36:04:447 1176 1138 Service *************
2009-05-26 21:36:04:759 1176 1138 Service ** START ** Service: Service
startup
2009-05-26 21:36:04:837 1176 1138 Service *********
2009-05-26 21:36:05:788 1176 1138 Agent * WU client version 7.2.6001.788
2009-05-26 21:36:05:788 1176 1138 Agent * Base directory:
C:\Windows\SoftwareDistribution
2009-05-26 21:36:05:788 1176 1138 Agent * Access type: No proxy
2009-05-26 21:36:05:882 1176 1138 Agent * Network state: Connected
2009-05-26 21:36:51:044 1176 1138 Agent *********** Agent: Initializing
Windows Update Agent ***********
2009-05-26 21:36:51:044 1176 1138 Agent *********** Agent: Initializing
global settings cache ***********
2009-05-26 21:36:51:044 1176 1138 Agent * WSUS server: <NULL>
2009-05-26 21:36:51:044 1176 1138 Agent * WSUS status server: <NULL>
2009-05-26 21:36:51:044 1176 1138 Agent * Target group: (Unassigned
Computers)
2009-05-26 21:36:51:044 1176 1138 Agent * Windows Update access disabled: No
2009-05-26 21:36:53:010 1176 1138 DtaStor Default service for AU is
{00000000-0000-0000-0000-000000000000}
2009-05-26 21:36:53:134 1176 1138 DtaStor Default service for AU is
{9482F4B4-E343-43B6-B170-9A65BC822C77}
2009-05-26 21:36:53:134 1176 1138 Misc Validating signature for
C:\Windows\SoftwareDistribution\AuthCabs\7971f918-a847-4430-9279-4a52d1efe18d\authcab.cab:
2009-05-26 21:36:53:384 1176 1138 Misc Microsoft signed: Yes
2009-05-26 21:36:53:509 1176 1138 DtaStor Default service for AU is
{9482F4B4-E343-43B6-B170-9A65BC822C77}
2009-05-26 21:36:53:509 1176 1138 DtaStor Update service properties: service
registered with AU is {7971F918-A847-4430-9279-4A52D1EFE18D}
2009-05-26 21:36:53:509 1176 1138 DnldMgr Download manager restoring 0
downloads
2009-05-26 21:36:53:509 1176 1138 AU ########### AU: Initializing Automatic
Updates ###########
2009-05-26 21:36:53:509 1176 1138 AU # Approval type: Scheduled (User
preference)
2009-05-26 21:36:53:509 1176 1138 AU # Scheduled install day/time:
Saturday at 20:00
2009-05-26 21:36:53:509 1176 1138 AU # Auto-install minor updates: Yes
(User preference)
2009-05-26 21:36:53:509 1176 1138 AU Setting AU scheduled install time to
2009-05-30 19:00:00
2009-05-26 21:36:53:899 1176 1138 Report *********** Report: Initializing
static reporting data ***********
2009-05-26 21:36:53:899 1176 1138 Report * OS Version = 6.0.6000.0.0.66304
2009-05-26 21:36:53:899 1176 1138 Report * OS Product Type = 0x00000003
2009-05-26 21:36:53:992 1176 1138 Report * Computer Brand = Dell Inc.
2009-05-26 21:36:53:992 1176 1138 Report * Computer Model = Inspiron 531
2009-05-26 21:36:53:992 1176 1138 Report * Bios Revision = 1.0.3
2009-05-26 21:36:53:992 1176 1138 Report * Bios Name = oC)Phoenix -
AwardBIOSTeDell System v6.00PG
2009-05-26 21:36:53:992 1176 1138 Report * Bios Release Date =
2007-06-15T00:00:00
2009-05-26 21:36:53:992 1176 1138 Report * Locale ID = 2057
2009-05-26 21:36:54:008 1176 1138 AU AU finished delayed initialization
2009-05-26 21:36:54:008 1176 1138 AU #############
2009-05-26 21:36:54:008 1176 1138 AU ## START ## AU: Search for updates
2009-05-26 21:36:54:008 1176 1138 AU #########
2009-05-26 21:36:54:024 1176 1138 AU <<## SUBMITTED ## AU: Search for
updates [CallId = {5437DBDF-2CBE-4016-979E-3A1682466FE8}]
2009-05-26 21:36:54:024 1176 8e0 Agent *************
2009-05-26 21:36:54:024 1176 8e0 Agent ** START ** Agent: Finding updates
[CallerId = AutomaticUpdates]
2009-05-26 21:36:54:024 1176 8e0 Agent *********
2009-05-26 21:36:54:024 1176 8e0 Agent * Online = No; Ignore download
priority = No
2009-05-26 21:36:54:024 1176 8e0 Agent * Criteria = "IsInstalled=0 and
DeploymentAction='Installation' or IsPresent=1 and
DeploymentAction='Uninstallation' or IsInstalled=1 and
DeploymentAction='Installation' and RebootRequired=1 or IsInstalled=0 and
DeploymentAction='Uninstallation' and RebootRequired=1"
2009-05-26 21:36:54:024 1176 8e0 Agent * ServiceID =
{7971F918-A847-4430-9279-4A52D1EFE18D}
2009-05-26 21:36:54:024 1176 8e0 Agent * Search Scope = {Machine}
2009-05-26 21:37:01:496 1176 8e0 Agent * Found 0 updates and 0 categories
in search; evaluated appl. rules of 0 out of 0 deployed entities
2009-05-26 21:37:01:496 1176 8e0 Agent *********
2009-05-26 21:37:01:496 1176 8e0 Agent ** END ** Agent: Finding updates
[CallerId = AutomaticUpdates]
2009-05-26 21:37:01:496 1176 8e0 Agent *************
2009-05-26 21:37:01:496 1176 8e0 Report REPORT EVENT:
{181969DF-C2E9-443C-9CB2-77049DB49C49} 2009-05-26
21:36:53:509+0100 1 202 102 {00000000-0000-0000-0000-000000000000} 0 0 AutomaticUpdates Success Content Install Reboot completed.
2009-05-26 21:37:01:496 1176 1610 AU >>## RESUMED ## AU: Search for
updates [CallId = {5437DBDF-2CBE-4016-979E-3A1682466FE8}]
2009-05-26 21:37:01:496 1176 1610 AU # 0 updates detected
2009-05-26 21:37:01:496 1176 1610 AU #########
2009-05-26 21:37:01:496 1176 1610 AU ## END ## AU: Search for updates
[CallId = {5437DBDF-2CBE-4016-979E-3A1682466FE8}]
2009-05-26 21:37:01:496 1176 1610 AU #############
2009-05-26 21:37:01:496 1176 1610 AU Setting AU scheduled install time to
2009-05-30 19:00:00
2009-05-26 21:37:36:549 1176 ed0 AU Triggering AU detection through
DetectNow API
2009-05-26 21:37:36:549 1176 ed0 AU Triggering Online detection (interactive)
2009-05-26 21:37:36:549 1176 1138 AU #############
2009-05-26 21:37:36:549 1176 1138 AU ## START ## AU: Search for updates
2009-05-26 21:37:36:549 1176 1138 AU #########
2009-05-26 21:37:36:565 1176 1138 AU <<## SUBMITTED ## AU: Search for
updates [CallId = {066C8CA2-D37C-4907-B922-C77F1739014B}]
2009-05-26 21:37:36:565 1176 8e0 Agent *************
2009-05-26 21:37:36:565 1176 8e0 Agent ** START ** Agent: Finding updates
[CallerId = AutomaticUpdates]
2009-05-26 21:37:36:565 1176 8e0 Agent *********
2009-05-26 21:37:36:565 1176 8e0 Agent * Online = Yes; Ignore download
priority = No
2009-05-26 21:37:36:565 1176 8e0 Agent * Criteria = "IsInstalled=0 and
DeploymentAction='Installation' or IsPresent=1 and
DeploymentAction='Uninstallation' or IsInstalled=1 and
DeploymentAction='Installation' and RebootRequired=1 or IsInstalled=0 and
DeploymentAction='Uninstallation' and RebootRequired=1"
2009-05-26 21:37:36:565 1176 8e0 Agent * ServiceID =
{7971F918-A847-4430-9279-4A52D1EFE18D}
2009-05-26 21:37:36:565 1176 8e0 Agent * Search Scope = {Machine}
2009-05-26 21:37:36:565 1176 8e0 Setup Checking for agent SelfUpdate
2009-05-26 21:37:36:565 1176 8e0 Setup Client version: Core: 7.2.6001.788
Aux: 7.2.6001.788
2009-05-26 21:37:36:627 1176 8e0 Misc Validating signature for
C:\Windows\SoftwareDistribution\WuRedir\9482F4B4-E343-43B6-B170-9A65BC822C77\muv3wuredir.cab:
2009-05-26 21:37:36:643 1176 8e0 Misc Microsoft signed: Yes
2009-05-26 21:37:36:736 1176 8e0 Misc Validating signature for
C:\Windows\SoftwareDistribution\WuRedir\9482F4B4-E343-43B6-B170-9A65BC822C77\muv3wuredir.cab:
2009-05-26 21:37:36:752 1176 8e0 Misc Microsoft signed: Yes
2009-05-26 21:37:36:799 1176 8e0 Agent Checking for updated auth cab for
service 7971f918-a847-4430-9279-4a52d1efe18d at
http://update.microsoft.com/v8/microsoftupdate/redir/MUAuth.cab
2009-05-26 21:37:36:799 1176 8e0 Misc Validating signature for
C:\Windows\SoftwareDistribution\AuthCabs\authcab.cab:
2009-05-26 21:37:36:814 1176 8e0 Misc Microsoft signed: Yes
2009-05-26 21:37:37:158 1176 8e0 Misc Validating signature for
C:\Windows\SoftwareDistribution\AuthCabs\authcab.cab:
2009-05-26 21:37:37:173 1176 8e0 Misc Microsoft signed: Yes
2009-05-26 21:37:37:204 1176 8e0 Misc Validating signature for
C:\Windows\SoftwareDistribution\WuRedir\9482F4B4-E343-43B6-B170-9A65BC822C77\muv3wuredir.cab:
2009-05-26 21:37:37:220 1176 8e0 Misc Microsoft signed: Yes
2009-05-26 21:37:37:251 1176 8e0 Misc Validating signature for
C:\Windows\SoftwareDistribution\WuRedir\9482F4B4-E343-43B6-B170-9A65BC822C77\muv3wuredir.cab:
2009-05-26 21:37:37:267 1176 8e0 Misc Microsoft signed: Yes
2009-05-26 21:37:37:298 1176 8e0 Misc Validating signature for
C:\Windows\SoftwareDistribution\SelfUpdate\wuident.cab:
2009-05-26 21:37:37:345 1176 8e0 Misc Microsoft signed: Yes
2009-05-26 21:37:37:454 1176 8e0 Misc Validating signature for
C:\Windows\SoftwareDistribution\SelfUpdate\wuident.cab:
2009-05-26 21:37:37:470 1176 8e0 Misc Microsoft signed: Yes
2009-05-26 21:37:37:485 1176 8e0 Misc Validating signature for
C:\Windows\SoftwareDistribution\SelfUpdate\wsus3setup.cab:
2009-05-26 21:37:37:516 1176 8e0 Misc Microsoft signed: Yes
2009-05-26 21:37:37:548 1176 8e0 Misc Validating signature for
C:\Windows\SoftwareDistribution\SelfUpdate\wsus3setup.cab:
2009-05-26 21:37:37:563 1176 8e0 Misc Microsoft signed: Yes
2009-05-26 21:37:37:626 1176 8e0 Setup Determining whether a new setup
handler needs to be downloaded
2009-05-26 21:37:37:672 1176 8e0 Misc Validating signature for
C:\Windows\SoftwareDistribution\SelfUpdate\Handler\WuSetupV.exe:
2009-05-26 21:37:37:688 1176 8e0 Misc Microsoft signed: Yes
2009-05-26 21:37:37:688 1176 8e0 Setup SelfUpdate handler update NOT
required: Current version: 7.2.6001.788, required version: 7.2.6001.788
2009-05-26 21:37:37:704 1176 8e0 Setup Evaluating applicability of setup
package "WUClient-SelfUpdate-ActiveX~31bf3856ad364e35~x86~~7.2.6001.788"
2009-05-26 21:37:38:265 1176 8e0 Setup Setup package
"WUClient-SelfUpdate-ActiveX~31bf3856ad364e35~x86~~7.2.6001.788" is already
installed.
2009-05-26 21:37:38:265 1176 8e0 Setup Evaluating applicability of setup
package "WUClient-SelfUpdate-Aux-TopLevel~31bf3856ad364e35~x86~~7.2.6001.788"
2009-05-26 21:37:40:543 1176 8e0 Setup Setup package
"WUClient-SelfUpdate-Aux-TopLevel~31bf3856ad364e35~x86~~7.2.6001.788" is
already installed.
2009-05-26 21:37:40:543 1176 8e0 Setup Evaluating applicability of setup
package "WUClient-SelfUpdate-Core-TopLevel~31bf3856ad364e35~x86~~7.2.6001.788"
2009-05-26 21:37:43:039 1176 8e0 Setup Setup package
"WUClient-SelfUpdate-Core-TopLevel~31bf3856ad364e35~x86~~7.2.6001.788" is
already installed.
2009-05-26 21:37:43:039 1176 8e0 Setup SelfUpdate check completed.
SelfUpdate is NOT required.
2009-05-26 21:37:50:262 1176 8e0 Misc Validating signature for
C:\Windows\SoftwareDistribution\WuRedir\7971F918-A847-4430-9279-4A52D1EFE18D\muv3muredir.cab:
2009-05-26 21:37:50:277 1176 8e0 Misc Microsoft signed: Yes
2009-05-26 21:37:50:324 1176 8e0 Misc Validating signature for
C:\Windows\SoftwareDistribution\WuRedir\7971F918-A847-4430-9279-4A52D1EFE18D\muv3muredir.cab:
2009-05-26 21:37:50:340 1176 8e0 Misc Microsoft signed: Yes
2009-05-26 21:37:50:355 1176 8e0 PT +++++++++++ PT: Synchronizing server
updates +++++++++++
2009-05-26 21:37:50:355 1176 8e0 PT + ServiceId =
{7971F918-A847-4430-9279-4A52D1EFE18D}, Server URL =
https://update.microsoft.com/v6/ClientWebService/client.asmx
2009-05-26 21:37:51:057 1176 8e0 PT WARNING: Cached cookie has expired or
new PID is available
2009-05-26 21:41:30:038 1176 8e0 Misc WARNING: Send

Harry Johnston said:
Hopefull said:

Thanks for the offer of help Harry.

Click to expand...

I'm not sure what's going on here, but the first thing I'd suggest you try is
reinstalling the Windows Update Agent. There's a link in KB949104 to the
installer (windowsupdateagent30-x86.exe):

<http://support.microsoft.com/kb/949104>

http://support.microsoft.com/kb/949104

You need to start a command window as administrator and run the following command:

windowsupdateagent30-x86 /wuforce

Then restart the machine and try updating again.

Harry.

2009-05-24 18:01:44:918 1164 15b4 Agent Update
{21BCAD0E-37DF-4D5F-B806-48841D2D149A}.100 is pruned out due to potential
supersedence
2009-05-24 18:01:44:918 1164 15b4 Agent Update
{5F569A2D-C253-4690-B7DD-416BEFE23A20}.100 is pruned out due to potential
supersedence
2009-05-24 18:01:44:918 1164 15b4 Agent * Added update
{AF5C516F-1764-4DC0-B1E9-1E20DBEE815C}.101 to search result
2009-05-24 18:01:44:918 1164 15b4 Agent * Added update
{B22FF8ED-582A-4380-9C6D-79FA20B29609}.101 to search result
2009-05-24 18:01:44:918 1164 15b4 Agent * Added update
{9514BB43-F49D-499B-A655-9D64CAF68976}.100 to search result
2009-05-24 18:01:44:918 1164 15b4 Agent Update
{9D729479-604C-4330-B0EC-EB204C0B80F3}.102 is pruned out due to potential
supersedence
2009-05-24 18:01:44:918 1164 15b4 Agent Update
{070C3030-1205-4F16-ADAE-5F4D17907377}.102 is pruned out due to potential
supersedence
2009-05-24 18:01:44:918 1164 15b4 Agent * Added update
{993E3E75-EAD6-4E97-B3C8-5768BAE1C5CA}.102 to search result
2009-05-24 18:01:44:918 1164 15b4 Agent * Added update
{2669ADB9-8937-4B80-AA22-0112D78231ED}.102 to search result
2009-05-24 18:01:44:918 1164 15b4 Agent * Added update
{683855D0-8410-4533-B991-EB537F5ADF22}.101 to search result
2009-05-24 18:01:44:918 1164 15b4 Agent * Added update
{8107840C-4B3A-43CC-8DDD-D739792CB2AC}.101 to search result
2009-05-24 18:01:44:918 1164 15b4 Agent Update
{C981EDB0-4A7C-44D8-A12E-ED55406C71A8}.100 is pruned out due to potential
supersedence
2009-05-24 18:01:44:918 1164 15b4 Agent * Added update
{707C8C69-6B24-4885-BE23-390AA62580EB}.101 to search result
2009-05-24 18:01:44:918 1164 15b4 Agent Update
{848D1C9F-A2B2-4B12-950F-B779830A4CF2}.101 is pruned out due to potential
supersedence
2009-05-24 18:01:44:918 1164 15b4 Agent * Added update
{66F16258-9D3B-4353-8765-E55E803151D0}.107 to search result
2009-05-24 18:01:44:918 1164 15b4 Agent * Added update
{72C7C611-9758-4064-A703-AF551EE98C04}.100 to search result
2009-05-24 18:01:44:918 1164 15b4 Agent * Added update
{9FAF0C66-8DAE-48BE-9E40-EA45A932F059}.103 to search result
2009-05-24 18:01:44:918 1164 15b4 Agent * Added update
{3D73EA44-E1A8-418C-B3FA-A0A2047D86A4}.103 to search result
2009-05-24 18:01:44:918 1164 15b4 Agent * Added update
{E4DAA78F-4557-4C6B-A4FE-2EFAFA91AB47}.103 to search result
2009-05-24 18:01:44:918 1164 15b4 Agent * Added update
{45A7CC94-063A-495E-BCEB-5F605F23F228}.103 to search result
2009-05-24 18:01:44:918 1164 15b4 Agent * Added update
{DDA60FCC-6280-458F-BE92-D400947094CC}.103 to search result
2009-05-24 18:01:44:918 1164 15b4 Agent * Added update
{A20602E3-5D27-414E-902B-93D4026CF504}.103 to search result
2009-05-24 18:01:44:918 1164 15b4 Agent * Added update
{EC27D810-4120-40B1-8768-A4CF5C51DB23}.103 to search result
2009-05-24 18:01:44:918 1164 15b4 Agent * Added update
{0F7D07A2-C659-4D2F-8DEB-2BE3192581A2}.103 to search result
2009-05-24 18:01:44:918 1164 15b4 Agent * Added update
{C8A89E5A-C464-4D5E-83E6-470A0E9B0984}.103 to search result
2009-05-24 18:01:44:918 1164 15b4 Agent * Added update
{0848AC63-CE07-4477-BC79-DAE121D6BDDA}.101 to search result
2009-05-24 18:01:44:918 1164 15b4 Agent * Added update
{15C97C60-0578-4F36-8FD8-02571C6AE2E2}.101 to search result
2009-05-24 18:01:44:918 1164 15b4 Agent * Added update
{92075C11-62DD-441E-A603-0D70C8149F97}.100 to search result
2009-05-24 18:01:44:918 1164 15b4 Agent * Added update
{F14A9C2A-00B4-4CB0-AE59-301548EB7B84}.100 to search result
2009-05-24 18:01:44:918 1164 15b4 Agent Update
{7888047C-140B-40B7-A6A5-FC6ED0FAE94F}.100 is pruned out due to potential
supersedence
2009-05-24 18:01:44:918 1164 15b4 Agent * Added update
{A5A6AD76-A6CA-4AC0-9AF6-BFDBE67A8021}.107 to search result
2009-05-24 18:01:44:918 1164 15b4 Agent * Added update
{0D9F9D74-6C5F-4457-ACB2-FD457886FE5C}.100 to search result
2009-05-24 18:01:44:918 1164 15b4 Agent Update
{5442E88E-6653-466E-9E09-EDC584085DCC}.100 is pruned out due to potential
supersedence
2009-05-24 18:01:44:918 1164 15b4 Agent Update
{B33E0922-7DA8-4EDD-BDA2-3F359A3ED627}.100 is pruned out due to potential
supersedence
2009-05-24 18:01:44:918 1164 15b4 Agent * Added update
{90DAC526-B60B-413E-8732-D59A2944CC1B}.100 to search result
2009-05-24 18:01:44:918 1164 15b4 Agent * Found 26 updates and 60
categories in search; evaluated appl. rules of 1081 out of 2090 deployed
entities
2009-05-24 18:01:44:965 1164 15b4 Agent *********
2009-05-24 18:01:44:965 1164 15b4 Agent ** END ** Agent: Finding updates
[CallerId = AutomaticUpdates]
2009-05-24 18:01:44:965 1164 15b4 Agent *************
2009-05-24 18:01:44:981 1164 18c4 AU >>## RESUMED ## AU: Search for
updates [CallId = {A5A3EF34-A4B1-41A5-B68B-8BE2F2D733F4}]
2009-05-24 18:01:44:981 1164 18c4 AU # 26 updates detected
2009-05-24 18:01:44:996 1164 18c4 AU WARNING: AU ignoring update during
offline scan:
2009-05-24 18:01:44:996 1164 18c4 AU #########
2009-05-24 18:01:44:996 1164 18c4 AU ## END ## AU: Search for updates
[CallId = {A5A3EF34-A4B1-41A5-B68B-8BE2F2D733F4}]
2009-05-24 18:01:44:996 1164 18c4 AU #############
2009-05-24 18:01:44:996 1164 18c4 AU Setting AU scheduled install time to
2009-05-30 19:00:00
2009-05-24 18:01:44:996 1164 18c4 AU AU setting pending client directive to
'Install Approval'
2009-05-24 18:02:00:008 1164 bc0 AU FATAL: CAUClient::Launch failed, error =
0x80070002
2009-05-24 18:10:08:708 7552 15e4 Misc =========== Logging initialized
(build: 7.2.6001.788, tz: +0100) ===========
2009-05-24 18:10:08:708 7552 15e4 Misc = Process:
C:\Windows\system32\wusa.exe
2009-05-24 18:10:08:708 7552 15e4 Misc = Module:
C:\Windows\system32\wuapi.dll
2009-05-24 18:10:08:708 7552 15e4 COMAPI ----------- COMAPI:
IUpdateServiceManager::AddScanPackageService -----------
2009-05-24 18:10:08:708 7552 15e4 COMAPI - ServiceName = Windows Update
Standalone Installer
2009-05-24 18:10:08:708 7552 15e4 COMAPI - ScanFileLocation =
C:\db1ae3e08486a0f2046f648e\wsusscan.cab
2009-05-24 18:10:08:911 1164 1760 Misc Validating signature for
C:\Windows\SoftwareDistribution\ScanFile\336a4d1d-442e-4b63-9013-58e0e95bb9d0\Source.cab:
2009-05-24 18:10:09:348 1164 1760 Misc Microsoft signed: Yes
2009-05-24 18:10:10:752 1164 1760 DtaStor Default service for AU is
{7971F918-A847-4430-9279-4A52D1EFE18D}
2009-05-24 18:10:10:752 7552 15e4 COMAPI - Added scan package service,
ServiceID = {336A4D1D-442E-4B63-9013-58E0E95BB9D0}
2009-05-24 18:10:10:752 7552 15e4 COMAPI -------------
2009-05-24 18:10:10:752 7552 15e4 COMAPI -- START -- COMAPI: Search
[ClientId = wusa]
2009-05-24 18:10:10:752 7552 15e4 COMAPI ---------
2009-05-24 18:10:10:799 1164 15b4 Agent *************
2009-05-24 18:10:10:799 1164 15b4 Agent ** START ** Agent: Finding updates
[CallerId = wusa]
2009-05-24 18:10:10:799 1164 15b4 Agent *********
2009-05-24 18:10:10:799 1164 15b4 Agent * Online = Yes; Ignore download
priority = No
2009-05-24 18:10:10:799 1164 15b4 Agent * Criteria = "IsInstalled=0"
2009-05-24 18:10:10:799 1164 15b4 Agent * ServiceID =
{336A4D1D-442E-4B63-9013-58E0E95BB9D0}
2009-05-24 18:10:10:799 7552 15e4 COMAPI <<-- SUBMITTED -- COMAPI: Search
[ClientId = wusa]
2009-05-24 18:10:10:799 1164 15b4 Agent * Search Scope = {Machine}
2009-05-24 18:10:11:111 1164 15b4 PT +++++++++++ PT: Synchronizing server
updates +++++++++++
2009-05-24 18:10:11:111 1164 15b4 PT + Offline serviceId =
{336A4D1D-442E-4B63-9013-58E0E95BB9D0}
2009-05-24 18:10:11:111 1164 15b4 PT WARNING: Cached cookie has expired or
new PID is available
2009-05-24 18:10:19:051 1164 15b4 PT +++++++++++ PT: Synchronizing extended
update info +++++++++++
2009-05-24 18:10:19:051 1164 15b4 PT + Offline serviceId =
{336A4D1D-442E-4B63-9013-58E0E95BB9D0}
2009-05-24 18:10:19:706 1164 15b4 Agent * Added update
{37EA0784-C716-45F5-B2BE-32D501268269}.501 to search result
2009-05-24 18:10:19:706 1164 15b4 Agent * Found 1 updates and 61
categories in search; evaluated appl. rules of 122 out of 423 deployed
entities
2009-05-24 18:10:19:784 1164 15b4 Agent *********
2009-05-24 18:10:19:784 1164 15b4 Agent ** END ** Agent: Finding updates
[CallerId = wusa]
2009-05-24 18:10:19:784 1164 15b4 Agent *************
2009-05-24 18:10:19:784 7552 1fd8 COMAPI >>-- RESUMED -- COMAPI: Search
[ClientId = wusa]
2009-05-24 18:10:19:800 7552 1fd8 COMAPI - Updates found = 1
2009-05-24 18:10:19:800 7552 1fd8 COMAPI ---------
2009-05-24 18:10:19:800 7552 1fd8 COMAPI -- END -- COMAPI: Search
[ClientId = wusa]
2009-05-24 18:10:19:800 7552 1fd8 COMAPI -------------
2009-05-24 18:10:22:498 1164 1804 DnldMgr *********** DnldMgr: Copy update
to cache [UpdateId = {4883DF53-4313-432C-9E98-9B8304751FA0}.501] ***********
2009-05-24 18:10:22:498 1164 1804 DnldMgr WARNING: Failed to delete file
(null) with 0x80070003.
2009-05-24 18:10:23:028 1164 1804 Misc Validating signature for
C:\Windows\SoftwareDistribution\Download\4c869fe22c082318a33f4deffd263a44c865ad2b:
2009-05-24 18:10:23:090 1164 1804 Misc Microsoft signed: Yes
2009-05-24 18:10:23:137 1164 1804 DnldMgr *********** DnldMgr: Copy update
to cache [UpdateId = {58042722-03BA-47AF-BE8D-049EB6634987}.501] ***********
2009-05-24 18:10:23:153 1164 1804 DnldMgr WARNING: Failed to delete file
(null) with 0x80070003.
2009-05-24 18:10:23:512 1164 1804 Misc Validating signature for
C:\Windows\SoftwareDistribution\Download\a7c38b477693b6d0b6c12aeed73efa6cb14f321d:
2009-05-24 18:10:23:574 1164 1804 Misc Microsoft signed: Yes
2009-05-24 18:10:23:621 1164 1804 DnldMgr *********** DnldMgr: Copy update
to cache [UpdateId = {AEF6F907-DBBB-4C20-9D77-150848C8E1E7}.501] ***********
2009-05-24 18:10:23:621 1164 1804 DnldMgr WARNING: Failed to delete file
(null) with 0x80070003.
2009-05-24 18:10:24:214 1164 1804 Misc Validating signature for
C:\Windows\SoftwareDistribution\Download\e1ec75f63c66d5c13dcc534012fbc90b120d23a8:
2009-05-24 18:10:24:292 1164 1804 Misc Microsoft signed: Yes
2009-05-24 18:10:24:354 1164 1804 DnldMgr *********** DnldMgr: Copy update
to cache [UpdateId = {62F85452-5555-4197-81C4-F213CBEEB93E}.501] ***********
2009-05-24 18:10:24:370 1164 1804 DnldMgr WARNING: Failed to delete file
(null) with 0x80070003.
2009-05-24 18:10:24:479 1164 1804 Misc Validating signature for
C:\Windows\SoftwareDistribution\Download\1cfd92ae9be9a368e482b7144cb2925e7f613703:
2009-05-24 18:10:24:526 1164 1804 Misc Microsoft signed: Yes
2009-05-24 18:10:24:541 1164 1760 DnldMgr *********** DnldMgr: Copy update
to cache [UpdateId = {F9C4CD1F-AE8A-4066-BBAF-03C55BE7C7AE}.501] ***********
2009-05-24 18:10:24:557 1164 1760 DnldMgr Asking handler to generate
non-range requests.
2009-05-24 18:10:24:588 1164 1760 Handler Generating request for CBS update
F9C4CD1F-AE8A-4066-BBAF-03C55BE7C7AE in sandbox
C:\Windows\SoftwareDistribution\Download\7a65fb442557a99cd01d467cd577ac6b_ctc
2009-05-24 18:10:24:604 1164 1760 Handler Selecting self-contained because
update does not have express payload.
2009-05-24 18:10:24:604 1164 1760 Handler Selected payload type is
ptSelfContained
2009-05-24 18:10:24:604 1164 1760 Handler Detected download state is dsStart
2009-05-24 18:10:24:604 1164 1760 Handler Adding
Windows6.0-KB947821-v4-x86.cab (entire file) to request list.
2009-05-24 18:10:24:604 1164 1760 Handler Request generation for CBS update
complete with hr=0x0 and pfResetSandbox=0
2009-05-24 18:10:24:650 1164 1760 Misc Validating signature for
C:\Windows\SoftwareDistribution\Download\7a65fb442557a99cd01d467cd577ac6b_ctc\Windows6.0-KB947821-v4-x86.cab:
2009-05-24 18:10:24:682 1164 1760 Misc Microsoft signed: Yes
2009-05-24 18:10:24:682 1164 1760 DnldMgr Asking handler to generate
non-range requests.
2009-05-24 18:10:24:682 1164 1760 Handler Generating request for CBS update
F9C4CD1F-AE8A-4066-BBAF-03C55BE7C7AE in sandbox
C:\Windows\SoftwareDistribution\Download\7a65fb442557a99cd01d467cd577ac6b_ctc
2009-05-24 18:10:24:697 1164 1760 Handler Selecting self-contained because
update does not have express payload.
2009-05-24 18:10:24:697 1164 1760 Handler Selected payload type is
ptSelfContained
2009-05-24 18:10:24:697 1164 1760 Handler Detected download state is
dsHavePackage
2009-05-24 18:10:24:697 1164 1760 Handler Request generation for CBS update
complete with hr=0x0 and pfResetSandbox=0
2009-05-24 18:10:24:791 7552 15e4 COMAPI -------------
2009-05-24 18:10:24:791 7552 15e4 COMAPI -- START -- COMAPI: Install
[ClientId = wusa]
2009-05-24 18:10:24:791 7552 15e4 COMAPI ---------
2009-05-24 18:10:24:791 7552 15e4 COMAPI - Allow source prompts: Yes;
Forced: No; Force quiet: No
2009-05-24 18:10:24:791 7552 15e4 COMAPI - Updates in request: 1
2009-05-24 18:10:24:791 7552 15e4 COMAPI - ServiceID =
{336A4D1D-442E-4B63-9013-58E0E95BB9D0}
2009-05-24 18:10:24:791 1164 1e7c Agent *************
2009-05-24 18:10:24:791 1164 1e7c Agent ** START ** Agent: Installing
updates [CallerId = wusa]
2009-05-24 18:10:24:791 1164 1e7c Agent *********
2009-05-24 18:10:24:791 1164 1e7c Agent * Updates to install = 1
2009-05-24 18:10:24:791 7552 15e4 COMAPI - Updates to install = 1
2009-05-24 18:10:24:791 7552 15e4 COMAPI <<-- SUBMITTED -- COMAPI: Install
[ClientId = wusa]
2009-05-24 18:10:24:869 1164 1e7c Agent * Title = Update for Windows
(KB947821)
2009-05-24 18:10:24:869 1164 1e7c Agent * UpdateId =
{37EA0784-C716-45F5-B2BE-32D501268269}.501
2009-05-24 18:10:24:869 1164 1e7c Agent * Bundles 5 updates:
2009-05-24 18:10:24:869 1164 1e7c Agent *
{4883DF53-4313-432C-9E98-9B8304751FA0}.501
2009-05-24 18:10:24:869 1164 1e7c Agent *
{58042722-03BA-47AF-BE8D-049EB6634987}.501
2009-05-24 18:10:24:869 1164 1e7c Agent *
{AEF6F907-DBBB-4C20-9D77-150848C8E1E7}.501
2009-05-24 18:10:24:869 1164 1e7c Agent *
{62F85452-5555-4197-81C4-F213CBEEB93E}.501
2009-05-24 18:10:24:869 1164 1e7c Agent *
{F9C4CD1F-AE8A-4066-BBAF-03C55BE7C7AE}.501
2009-05-24 18:10:49:096 1164 1e7c Handler Attempting to create remote
handler process as fred\sally and simon in session 1
2009-05-24 18:10:49:111 1164 1e7c Handler FATAL: 0x80070002: ERROR: Unable
to create remote update handler container process
2009-05-24 18:10:49:111 1164 1e7c Agent * WARNING: Exit code = 0x80070002
2009-05-24 18:10:49:111 1164 1e7c Agent *********
2009-05-24 18:10:49:111 1164 1e7c Agent ** END ** Agent: Installing
updates [CallerId = wusa]
2009-05-24 18:10:49:111 1164 1e7c Agent *************
2009-05-24 18:10:49:111 1164 1e7c Agent WARNING: WU client failed installing
updates with error 0x80070002
2009-05-24 18:10:49:111 7552 193c COMAPI >>-- RESUMED -- COMAPI: Install
[ClientId = wusa]
2009-05-24 18:10:49:111 7552 193c COMAPI - Install call failed
2009-05-24 18:10:49:111 7552 193c COMAPI - Reboot required = No
2009-05-24 18:10:49:111 7552 193c COMAPI - WARNING: Exit code =
0x80240FFF; Call error code = 0x80070002
2009-05-24 18:10:49:111 7552 193c COMAPI ---------
2009-05-24 18:10:49:111 7552 193c COMAPI -- END -- COMAPI: Install
[ClientId = wusa]
2009-05-24 18:10:49:111 7552 193c COMAPI -------------
2009-05-24 18:10:49:922 7552 15e4 COMAPI WARNING: Operation failed due to
earlier error, hr=80070002
2009-05-24 18:12:01:301 7552 15e4 COMAPI ----------- COMAPI:
IUpdateServiceManager::RemoveService -----------
2009-05-24 18:12:01:301 7552 15e4 COMAPI - ServiceId =

Click to expand...

Hopefull · May 26, 2009

Some more log data (see previous post.

Thanks

"PerUpdate" regulated and can NOT download. Sequence 7729 vs AcceptRate 0.
2009-05-26 21:46:06:802 1176 1614 DnldMgr Regulation:
{7971F918-A847-4430-9279-4A52D1EFE18D} - Update
E3EADAE7-715E-4DC3-B9FE-3A21D8CC12A7 is "PerUpdate" regulated and can NOT
download. Sequence 7729 vs AcceptRate 0.
2009-05-26 21:46:06:802 1176 1614 DnldMgr Regulation:
{7971F918-A847-4430-9279-4A52D1EFE18D} - Update
761EC8CE-B7CA-4F29-9600-57640B11B513 is "PerUpdate" regulated and can NOT
download. Sequence 7729 vs AcceptRate 0.
2009-05-26 21:46:06:802 1176 1614 DnldMgr *********** DnldMgr: New download
job [UpdateId = {DBB4CB3B-3F6D-4F91-9230-1CCDBA8ACF96}.103] ***********
2009-05-26 21:46:06:802 1176 1614 DnldMgr Regulation:
{7971F918-A847-4430-9279-4A52D1EFE18D} - Update
DBB4CB3B-3F6D-4F91-9230-1CCDBA8ACF96 is "PerUpdate" regulated and can NOT
download. Sequence 7729 vs AcceptRate 0.
2009-05-26 21:46:06:802 1176 1614 DnldMgr * Update is not allowed to
download due to regulation.
2009-05-26 21:46:06:802 1176 1614 DnldMgr Regulation:
{7971F918-A847-4430-9279-4A52D1EFE18D} - Update
DBB4CB3B-3F6D-4F91-9230-1CCDBA8ACF96 is "PerUpdate" regulated and can NOT
download. Sequence 7729 vs AcceptRate 0.
2009-05-26 21:46:08:534 1176 8e0 Report REPORT EVENT:
{8965515B-D408-4629-BC8B-00404C504300} 2009-05-26
21:46:03:526+0100 1 162 101 {EC27D810-4120-40B1-8768-A4CF5C51DB23} 103 0 AutomaticUpdates Success Content Download Download succeeded.
2009-05-26 21:46:08:534 1176 8e0 Report REPORT EVENT:
{E858BF8F-BB28-473F-A0D6-3B6762820A06} 2009-05-26
21:46:03:635+0100 1 188 102 {00000000-0000-0000-0000-000000000000} 0 0 AutomaticUpdates Success Content
Install Installation Ready: The following updates are downloaded and ready
for installation. This computer is currently scheduled to install these
updates on â€Ž30 â€ŽMay â€Ž2009 at 20:00: - Update for Microsoft Script Editor
Help (KB963671)
2009-05-26 21:46:18:643 1176 1138 AU FATAL: CAUClient::Launch failed, error
= 0x80070002
2009-05-26 21:46:34:621 1176 13ec AU AU received approval from Ux for 21
updates
2009-05-26 21:46:34:621 1176 13ec AU AU setting pending client directive to
'Progress Ux'
2009-05-26 21:46:34:621 1176 13ec AU FATAL: CAUClient::Launch failed, error
= 0x80070002
2009-05-26 21:46:34:636 1176 13ec AU UpdateDownloadProperties: 22
download(s) are still in progress.
2009-05-26 21:46:34:636 1176 13ec AU WARNING: Failed to change download
properties of call, error = 0x80070057
2009-05-26 21:46:34:636 1176 13ec AU WARNING: Failed to change download
properties of call, error = 0x80070057
2009-05-26 21:46:34:636 1176 13ec AU WARNING: Failed to change download
properties of call, error = 0x80070057
2009-05-26 21:46:34:636 1176 13ec AU WARNING: Failed to change download
properties of call, error = 0x80070057
2009-05-26 21:46:34:636 1176 13ec AU WARNING: Failed to change download
properties of call, error = 0x80070057
2009-05-26 21:46:34:636 1176 13ec AU WARNING: Failed to change download
properties of call, error = 0x80070057
2009-05-26 21:46:34:636 1176 13ec AU WARNING: Failed to change download
properties of call, error = 0x80070057
2009-05-26 21:46:34:636 1176 13ec AU WARNING: Failed to change download
properties of call, error = 0x80070057
2009-05-26 21:46:34:636 1176 13ec AU WARNING: Failed to change download
properties of call, error = 0x80070057
2009-05-26 21:46:34:636 1176 13ec AU WARNING: Failed to change download
properties of call, error = 0x80070057
2009-05-26 21:46:34:636 1176 13ec AU WARNING: Failed to change download
properties of call, error = 0x80070057
2009-05-26 21:46:34:636 1176 13ec AU WARNING: Failed to change download
properties of call, error = 0x80070057
2009-05-26 21:46:34:636 1176 13ec AU WARNING: Failed to change download
properties of call, error = 0x80070057
2009-05-26 21:46:34:636 1176 13ec AU WARNING: Failed to change download
properties of call, error = 0x80070057
2009-05-26 21:46:34:636 1176 13ec AU WARNING: Failed to change download
properties of call, error = 0x80070057
2009-05-26 21:46:34:636 1176 13ec AU WARNING: Failed to change download
properties of call, error = 0x80070057
2009-05-26 21:46:34:636 1176 13ec AU WARNING: Failed to change download
properties of call, error = 0x80070057
2009-05-26 21:46:34:636 1176 13ec AU WARNING: Failed to change download
properties of call, error = 0x80070057
2009-05-26 21:46:34:636 1176 13ec AU WARNING: Failed to change download
properties of call, error = 0x80070057
2009-05-26 21:46:34:636 1176 13ec AU WARNING: Failed to change download
properties of call, error = 0x80070057
2009-05-26 21:46:34:636 1176 13ec AU WARNING: Failed to change download
properties of call, error = 0x80070057
2009-05-26 21:46:34:636 1176 13ec AU WARNING: Failed to change download
properties of call, error = 0x80070057
2009-05-26 21:46:34:636 1176 13ec AU Triggering Offline detection
(non-interactive)
2009-05-26 21:46:34:636 1176 13ec AU AU setting pending client directive to
'Install Complete Ux'
2009-05-26 21:46:34:636 1176 13ec AU WARNING: Pending directive, 'Install
Complete Ux', is not applicable
2009-05-26 21:46:34:636 1176 13ec AU WARNING: ApproveUpdatesInternal failed
with hr:80070002
2009-05-26 21:46:34:636 1176 1138 AU #############
2009-05-26 21:46:34:636 1176 1138 AU ## START ## AU: Search for updates
2009-05-26 21:46:34:636 1176 1138 AU #########
2009-05-26 21:46:34:668 1176 1138 AU <<## SUBMITTED ## AU: Search for
updates [CallId = {9CFC2169-3C1A-4979-83E7-0270E244296A}]
2009-05-26 21:46:34:668 1176 8e0 Agent *************
2009-05-26 21:46:34:668 1176 8e0 Agent ** START ** Agent: Finding updates
[CallerId = AutomaticUpdates]
2009-05-26 21:46:34:668 1176 8e0 Agent *********
2009-05-26 21:46:34:668 1176 8e0 Agent * Online = No; Ignore download
priority = No
2009-05-26 21:46:34:668 1176 8e0 Agent * Criteria = "IsInstalled=0 and
DeploymentAction='Installation' or IsPresent=1 and
DeploymentAction='Uninstallation' or IsInstalled=1 and
DeploymentAction='Installation' and RebootRequired=1 or IsInstalled=0 and
DeploymentAction='Uninstallation' and RebootRequired=1"
2009-05-26 21:46:34:668 1176 8e0 Agent * ServiceID =
{7971F918-A847-4430-9279-4A52D1EFE18D}
2009-05-26 21:46:34:668 1176 8e0 Agent * Search Scope = {Machine}
2009-05-26 21:47:05:649 1176 8e0 Agent Update
{DFED1488-A8DB-44A6-B403-BC92696D9CE6}.102 is pruned out due to potential
supersedence
2009-05-26 21:47:05:649 1176 8e0 Agent Update
{86257641-3137-4584-A786-873E2EFF9AFB}.100 is pruned out due to potential
supersedence
2009-05-26 21:47:05:649 1176 8e0 Agent Update
{21BCAD0E-37DF-4D5F-B806-48841D2D149A}.100 is pruned out due to potential
supersedence
2009-05-26 21:47:05:649 1176 8e0 Agent Update
{5F569A2D-C253-4690-B7DD-416BEFE23A20}.100 is pruned out due to potential
supersedence
2009-05-26 21:47:05:649 1176 8e0 Agent * Added update
{AF5C516F-1764-4DC0-B1E9-1E20DBEE815C}.101 to search result
2009-05-26 21:47:05:649 1176 8e0 Agent * Added update
{B22FF8ED-582A-4380-9C6D-79FA20B29609}.101 to search result
2009-05-26 21:47:05:649 1176 8e0 Agent * Added update
{9514BB43-F49D-499B-A655-9D64CAF68976}.100 to search result
2009-05-26 21:47:05:649 1176 8e0 Agent Update
{9D729479-604C-4330-B0EC-EB204C0B80F3}.102 is pruned out due to potential
supersedence
2009-05-26 21:47:05:649 1176 8e0 Agent Update
{070C3030-1205-4F16-ADAE-5F4D17907377}.102 is pruned out due to potential
supersedence
2009-05-26 21:47:05:649 1176 8e0 Agent * Added update
{993E3E75-EAD6-4E97-B3C8-5768BAE1C5CA}.102 to search result
2009-05-26 21:47:05:649 1176 8e0 Agent * Added update
{2669ADB9-8937-4B80-AA22-0112D78231ED}.102 to search result
2009-05-26 21:47:05:649 1176 8e0 Agent * Added update
{683855D0-8410-4533-B991-EB537F5ADF22}.101 to search result
2009-05-26 21:47:05:649 1176 8e0 Agent * Added update
{8107840C-4B3A-43CC-8DDD-D739792CB2AC}.101 to search result
2009-05-26 21:47:05:649 1176 8e0 Agent Update
{C981EDB0-4A7C-44D8-A12E-ED55406C71A8}.100 is pruned out due to potential
supersedence
2009-05-26 21:47:05:649 1176 8e0 Agent * Added update
{707C8C69-6B24-4885-BE23-390AA62580EB}.101 to search result
2009-05-26 21:47:05:649 1176 8e0 Agent Update
{848D1C9F-A2B2-4B12-950F-B779830A4CF2}.101 is pruned out due to potential
supersedence
2009-05-26 21:47:05:649 1176

Harry Johnston said:
Hopefull said:

Thanks for the offer of help Harry.

Click to expand...

I'm not sure what's going on here, but the first thing I'd suggest you try is
reinstalling the Windows Update Agent. There's a link in KB949104 to the
installer (windowsupdateagent30-x86.exe):

<http://support.microsoft.com/kb/949104>

http://support.microsoft.com/kb/949104

You need to start a command window as administrator and run the following command:

windowsupdateagent30-x86 /wuforce

Then restart the machine and try updating again.

Harry.

2009-05-24 18:01:44:918 1164 15b4 Agent Update
{21BCAD0E-37DF-4D5F-B806-48841D2D149A}.100 is pruned out due to potential
supersedence
2009-05-24 18:01:44:918 1164 15b4 Agent Update
{5F569A2D-C253-4690-B7DD-416BEFE23A20}.100 is pruned out due to potential
supersedence
2009-05-24 18:01:44:918 1164 15b4 Agent * Added update
{AF5C516F-1764-4DC0-B1E9-1E20DBEE815C}.101 to search result
2009-05-24 18:01:44:918 1164 15b4 Agent * Added update
{B22FF8ED-582A-4380-9C6D-79FA20B29609}.101 to search result
2009-05-24 18:01:44:918 1164 15b4 Agent * Added update
{9514BB43-F49D-499B-A655-9D64CAF68976}.100 to search result
2009-05-24 18:01:44:918 1164 15b4 Agent Update
{9D729479-604C-4330-B0EC-EB204C0B80F3}.102 is pruned out due to potential
supersedence
2009-05-24 18:01:44:918 1164 15b4 Agent Update
{070C3030-1205-4F16-ADAE-5F4D17907377}.102 is pruned out due to potential
supersedence
2009-05-24 18:01:44:918 1164 15b4 Agent * Added update
{993E3E75-EAD6-4E97-B3C8-5768BAE1C5CA}.102 to search result
2009-05-24 18:01:44:918 1164 15b4 Agent * Added update
{2669ADB9-8937-4B80-AA22-0112D78231ED}.102 to search result
2009-05-24 18:01:44:918 1164 15b4 Agent * Added update
{683855D0-8410-4533-B991-EB537F5ADF22}.101 to search result
2009-05-24 18:01:44:918 1164 15b4 Agent * Added update
{8107840C-4B3A-43CC-8DDD-D739792CB2AC}.101 to search result
2009-05-24 18:01:44:918 1164 15b4 Agent Update
{C981EDB0-4A7C-44D8-A12E-ED55406C71A8}.100 is pruned out due to potential
supersedence
2009-05-24 18:01:44:918 1164 15b4 Agent * Added update
{707C8C69-6B24-4885-BE23-390AA62580EB}.101 to search result
2009-05-24 18:01:44:918 1164 15b4 Agent Update
{848D1C9F-A2B2-4B12-950F-B779830A4CF2}.101 is pruned out due to potential
supersedence
2009-05-24 18:01:44:918 1164 15b4 Agent * Added update
{66F16258-9D3B-4353-8765-E55E803151D0}.107 to search result
2009-05-24 18:01:44:918 1164 15b4 Agent * Added update
{72C7C611-9758-4064-A703-AF551EE98C04}.100 to search result
2009-05-24 18:01:44:918 1164 15b4 Agent * Added update
{9FAF0C66-8DAE-48BE-9E40-EA45A932F059}.103 to search result
2009-05-24 18:01:44:918 1164 15b4 Agent * Added update
{3D73EA44-E1A8-418C-B3FA-A0A2047D86A4}.103 to search result
2009-05-24 18:01:44:918 1164 15b4 Agent * Added update
{E4DAA78F-4557-4C6B-A4FE-2EFAFA91AB47}.103 to search result
2009-05-24 18:01:44:918 1164 15b4 Agent * Added update
{45A7CC94-063A-495E-BCEB-5F605F23F228}.103 to search result
2009-05-24 18:01:44:918 1164 15b4 Agent * Added update
{DDA60FCC-6280-458F-BE92-D400947094CC}.103 to search result
2009-05-24 18:01:44:918 1164 15b4 Agent * Added update
{A20602E3-5D27-414E-902B-93D4026CF504}.103 to search result
2009-05-24 18:01:44:918 1164 15b4 Agent * Added update
{EC27D810-4120-40B1-8768-A4CF5C51DB23}.103 to search result
2009-05-24 18:01:44:918 1164 15b4 Agent * Added update
{0F7D07A2-C659-4D2F-8DEB-2BE3192581A2}.103 to search result
2009-05-24 18:01:44:918 1164 15b4 Agent * Added update
{C8A89E5A-C464-4D5E-83E6-470A0E9B0984}.103 to search result
2009-05-24 18:01:44:918 1164 15b4 Agent * Added update
{0848AC63-CE07-4477-BC79-DAE121D6BDDA}.101 to search result
2009-05-24 18:01:44:918 1164 15b4 Agent * Added update
{15C97C60-0578-4F36-8FD8-02571C6AE2E2}.101 to search result
2009-05-24 18:01:44:918 1164 15b4 Agent * Added update
{92075C11-62DD-441E-A603-0D70C8149F97}.100 to search result
2009-05-24 18:01:44:918 1164 15b4 Agent * Added update
{F14A9C2A-00B4-4CB0-AE59-301548EB7B84}.100 to search result
2009-05-24 18:01:44:918 1164 15b4 Agent Update
{7888047C-140B-40B7-A6A5-FC6ED0FAE94F}.100 is pruned out due to potential
supersedence
2009-05-24 18:01:44:918 1164 15b4 Agent * Added update
{A5A6AD76-A6CA-4AC0-9AF6-BFDBE67A8021}.107 to search result
2009-05-24 18:01:44:918 1164 15b4 Agent * Added update
{0D9F9D74-6C5F-4457-ACB2-FD457886FE5C}.100 to search result
2009-05-24 18:01:44:918 1164 15b4 Agent Update
{5442E88E-6653-466E-9E09-EDC584085DCC}.100 is pruned out due to potential
supersedence
2009-05-24 18:01:44:918 1164 15b4 Agent Update
{B33E0922-7DA8-4EDD-BDA2-3F359A3ED627}.100 is pruned out due to potential
supersedence
2009-05-24 18:01:44:918 1164 15b4 Agent * Added update
{90DAC526-B60B-413E-8732-D59A2944CC1B}.100 to search result
2009-05-24 18:01:44:918 1164 15b4 Agent * Found 26 updates and 60
categories in search; evaluated appl. rules of 1081 out of 2090 deployed
entities
2009-05-24 18:01:44:965 1164 15b4 Agent *********
2009-05-24 18:01:44:965 1164 15b4 Agent ** END ** Agent: Finding updates
[CallerId = AutomaticUpdates]
2009-05-24 18:01:44:965 1164 15b4 Agent *************
2009-05-24 18:01:44:981 1164 18c4 AU >>## RESUMED ## AU: Search for
updates [CallId = {A5A3EF34-A4B1-41A5-B68B-8BE2F2D733F4}]
2009-05-24 18:01:44:981 1164 18c4 AU # 26 updates detected
2009-05-24 18:01:44:996 1164 18c4 AU WARNING: AU ignoring update during
offline scan:
2009-05-24 18:01:44:996 1164 18c4 AU #########
2009-05-24 18:01:44:996 1164 18c4 AU ## END ## AU: Search for updates
[CallId = {A5A3EF34-A4B1-41A5-B68B-8BE2F2D733F4}]
2009-05-24 18:01:44:996 1164 18c4 AU #############
2009-05-24 18:01:44:996 1164 18c4 AU Setting AU scheduled install time to
2009-05-30 19:00:00
2009-05-24 18:01:44:996 1164 18c4 AU AU setting pending client directive to
'Install Approval'
2009-05-24 18:02:00:008 1164 bc0 AU FATAL: CAUClient::Launch failed, error =
0x80070002
2009-05-24 18:10:08:708 7552 15e4 Misc =========== Logging initialized
(build: 7.2.6001.788, tz: +0100) ===========
2009-05-24 18:10:08:708 7552 15e4 Misc = Process:
C:\Windows\system32\wusa.exe
2009-05-24 18:10:08:708 7552 15e4 Misc = Module:
C:\Windows\system32\wuapi.dll
2009-05-24 18:10:08:708 7552 15e4 COMAPI ----------- COMAPI:
IUpdateServiceManager::AddScanPackageService -----------
2009-05-24 18:10:08:708 7552 15e4 COMAPI - ServiceName = Windows Update
Standalone Installer
2009-05-24 18:10:08:708 7552 15e4 COMAPI - ScanFileLocation =
C:\db1ae3e08486a0f2046f648e\wsusscan.cab
2009-05-24 18:10:08:911 1164 1760 Misc Validating signature for
C:\Windows\SoftwareDistribution\ScanFile\336a4d1d-442e-4b63-9013-58e0e95bb9d0\Source.cab:
2009-05-24 18:10:09:348 1164 1760 Misc Microsoft signed: Yes
2009-05-24 18:10:10:752 1164 1760 DtaStor Default service for AU is
{7971F918-A847-4430-9279-4A52D1EFE18D}
2009-05-24 18:10:10:752 7552 15e4 COMAPI - Added scan package service,
ServiceID = {336A4D1D-442E-4B63-9013-58E0E95BB9D0}
2009-05-24 18:10:10:752 7552 15e4 COMAPI -------------
2009-05-24 18:10:10:752 7552 15e4 COMAPI -- START -- COMAPI: Search
[ClientId = wusa]
2009-05-24 18:10:10:752 7552 15e4 COMAPI ---------
2009-05-24 18:10:10:799 1164 15b4 Agent *************
2009-05-24 18:10:10:799 1164 15b4 Agent ** START ** Agent: Finding updates
[CallerId = wusa]
2009-05-24 18:10:10:799 1164 15b4 Agent *********
2009-05-24 18:10:10:799 1164 15b4 Agent * Online = Yes; Ignore download
priority = No
2009-05-24 18:10:10:799 1164 15b4 Agent * Criteria = "IsInstalled=0"
2009-05-24 18:10:10:799 1164 15b4 Agent * ServiceID =
{336A4D1D-442E-4B63-9013-58E0E95BB9D0}
2009-05-24 18:10:10:799 7552 15e4 COMAPI <<-- SUBMITTED -- COMAPI: Search
[ClientId = wusa]
2009-05-24 18:10:10:799 1164 15b4 Agent * Search Scope = {Machine}
2009-05-24 18:10:11:111 1164 15b4 PT +++++++++++ PT: Synchronizing server
updates +++++++++++
2009-05-24 18:10:11:111 1164 15b4 PT + Offline serviceId =
{336A4D1D-442E-4B63-9013-58E0E95BB9D0}
2009-05-24 18:10:11:111 1164 15b4 PT WARNING: Cached cookie has expired or
new PID is available
2009-05-24 18:10:19:051 1164 15b4 PT +++++++++++ PT: Synchronizing extended
update info +++++++++++
2009-05-24 18:10:19:051 1164 15b4 PT + Offline serviceId =
{336A4D1D-442E-4B63-9013-58E0E95BB9D0}
2009-05-24 18:10:19:706 1164 15b4 Agent * Added update
{37EA0784-C716-45F5-B2BE-32D501268269}.501 to search result
2009-05-24 18:10:19:706 1164 15b4 Agent * Found 1 updates and 61
categories in search; evaluated appl. rules of 122 out of 423 deployed
entities
2009-05-24 18:10:19:784 1164 15b4 Agent *********
2009-05-24 18:10:19:784 1164 15b4 Agent ** END ** Agent: Finding updates
[CallerId = wusa]
2009-05-24 18:10:19:784 1164 15b4 Agent *************
2009-05-24 18:10:19:784 7552 1fd8 COMAPI >>-- RESUMED -- COMAPI: Search
[ClientId = wusa]
2009-05-24 18:10:19:800 7552 1fd8 COMAPI - Updates found = 1
2009-05-24 18:10:19:800 7552 1fd8 COMAPI ---------
2009-05-24 18:10:19:800 7552 1fd8 COMAPI -- END -- COMAPI: Search
[ClientId = wusa]
2009-05-24 18:10:19:800 7552 1fd8 COMAPI -------------
2009-05-24 18:10:22:498 1164 1804 DnldMgr *********** DnldMgr: Copy update
to cache [UpdateId = {4883DF53-4313-432C-9E98-9B8304751FA0}.501] ***********
2009-05-24 18:10:22:498 1164 1804 DnldMgr WARNING: Failed to delete file
(null) with 0x80070003.
2009-05-24 18:10:23:028 1164 1804 Misc Validating signature for
C:\Windows\SoftwareDistribution\Download\4c869fe22c082318a33f4deffd263a44c865ad2b:
2009-05-24 18:10:23:090 1164 1804 Misc Microsoft signed: Yes
2009-05-24 18:10:23:137 1164 1804 DnldMgr *********** DnldMgr: Copy update
to cache [UpdateId = {58042722-03BA-47AF-BE8D-049EB6634987}.501] ***********
2009-05-24 18:10:23:153 1164 1804 DnldMgr WARNING: Failed to delete file
(null) with 0x80070003.
2009-05-24 18:10:23:512 1164 1804 Misc Validating signature for
C:\Windows\SoftwareDistribution\Download\a7c38b477693b6d0b6c12aeed73efa6cb14f321d:
2009-05-24 18:10:23:574 1164 1804 Misc Microsoft signed: Yes
2009-05-24 18:10:23:621 1164 1804 DnldMgr *********** DnldMgr: Copy update
to cache [UpdateId = {AEF6F907-DBBB-4C20-9D77-150848C8E1E7}.501] ***********
2009-05-24 18:10:23:621 1164 1804 DnldMgr WARNING: Failed to delete file
(null) with 0x80070003.
2009-05-24 18:10:24:214 1164 1804 Misc Validating signature for
C:\Windows\SoftwareDistribution\Download\e1ec75f63c66d5c13dcc534012fbc90b120d23a8:
2009-05-24 18:10:24:292 1164 1804 Misc Microsoft signed: Yes
2009-05-24 18:10:24:354 1164 1804 DnldMgr *********** DnldMgr: Copy update
to cache [UpdateId = {62F85452-5555-4197-81C4-F213CBEEB93E}.501] ***********
2009-05-24 18:10:24:370 1164 1804 DnldMgr WARNING: Failed to delete file
(null) with 0x80070003.
2009-05-24 18:10:24:479 1164 1804 Misc Validating signature for
C:\Windows\SoftwareDistribution\Download\1cfd92ae9be9a368e482b7144cb2925e7f613703:
2009-05-24 18:10:24:526 1164 1804 Misc Microsoft signed: Yes
2009-05-24 18:10:24:541 1164 1760 DnldMgr *********** DnldMgr: Copy update
to cache [UpdateId = {F9C4CD1F-AE8A-4066-BBAF-03C55BE7C7AE}.501] ***********
2009-05-24 18:10:24:557 1164 1760 DnldMgr Asking handler to generate
non-range requests.
2009-05-24 18:10:24:588 1164 1760 Handler Generating request for CBS update
F9C4CD1F-AE8A-4066-BBAF-03C55BE7C7AE in sandbox
C:\Windows\SoftwareDistribution\Download\7a65fb442557a99cd01d467cd577ac6b_ctc
2009-05-24 18:10:24:604 1164 1760 Handler Selecting self-contained because
update does not have express payload.
2009-05-24 18:10:24:604 1164 1760 Handler Selected payload type is
ptSelfContained
2009-05-24 18:10:24:604 1164 1760 Handler Detected download state is dsStart
2009-05-24 18:10:24:604 1164 1760 Handler Adding
Windows6.0-KB947821-v4-x86.cab (entire file) to request list.
2009-05-24 18:10:24:604 1164 1760 Handler Request generation for CBS update
complete with hr=0x0 and pfResetSandbox=0
2009-05-24 18:10:24:650 1164 1760 Misc Validating signature for
C:\Windows\SoftwareDistribution\Download\7a65fb442557a99cd01d467cd577ac6b_ctc\Windows6.0-KB947821-v4-x86.cab:
2009-05-24 18:10:24:682 1164 1760 Misc Microsoft signed: Yes
2009-05-24 18:10:24:682 1164 1760 DnldMgr Asking handler to generate
non-range requests.
2009-05-24 18:10:24:682 1164 1760 Handler Generating request for CBS update
F9C4CD1F-AE8A-4066-BBAF-03C55BE7C7AE in sandbox
C:\Windows\SoftwareDistribution\Download\7a65fb442557a99cd01d467cd577ac6b_ctc
2009-05-24 18:10:24:697 1164 1760 Handler Selecting self-contained because
update does not have express payload.
2009-05-24 18:10:24:697 1164 1760 Handler Selected payload type is
ptSelfContained
2009-05-24 18:10:24:697 1164 1760 Handler Detected download state is
dsHavePackage
2009-05-24 18:10:24:697 1164 1760 Handler Request generation for CBS update
complete with hr=0x0 and pfResetSandbox=0
2009-05-24 18:10:24:791 7552 15e4 COMAPI -------------
2009-05-24 18:10:24:791 7552 15e4 COMAPI -- START -- COMAPI: Install
[ClientId = wusa]
2009-05-24 18:10:24:791 7552 15e4 COMAPI ---------
2009-05-24 18:10:24:791 7552 15e4 COMAPI - Allow source prompts: Yes;
Forced: No; Force quiet: No
2009-05-24 18:10:24:791 7552 15e4 COMAPI - Updates in request: 1
2009-05-24 18:10:24:791 7552 15e4 COMAPI - ServiceID =
{336A4D1D-442E-4B63-9013-58E0E95BB9D0}
2009-05-24 18:10:24:791 1164 1e7c Agent *************
2009-05-24 18:10:24:791 1164 1e7c Agent ** START ** Agent: Installing
updates [CallerId = wusa]
2009-05-24 18:10:24:791 1164 1e7c Agent *********
2009-05-24 18:10:24:791 1164 1e7c Agent * Updates to install = 1
2009-05-24 18:10:24:791 7552 15e4 COMAPI - Updates to install = 1
2009-05-24 18:10:24:791 7552 15e4 COMAPI <<-- SUBMITTED -- COMAPI: Install
[ClientId = wusa]
2009-05-24 18:10:24:869 1164 1e7c Agent * Title = Update for Windows
(KB947821)
2009-05-24 18:10:24:869 1164 1e7c Agent * UpdateId =
{37EA0784-C716-45F5-B2BE-32D501268269}.501
2009-05-24 18:10:24:869 1164 1e7c Agent * Bundles 5 updates:
2009-05-24 18:10:24:869 1164 1e7c Agent *
{4883DF53-4313-432C-9E98-9B8304751FA0}.501
2009-05-24 18:10:24:869 1164 1e7c Agent *
{58042722-03BA-47AF-BE8D-049EB6634987}.501
2009-05-24 18:10:24:869 1164 1e7c Agent *
{AEF6F907-DBBB-4C20-9D77-150848C8E1E7}.501
2009-05-24 18:10:24:869 1164 1e7c Agent *
{62F85452-5555-4197-81C4-F213CBEEB93E}.501
2009-05-24 18:10:24:869 1164 1e7c Agent *
{F9C4CD1F-AE8A-4066-BBAF-03C55BE7C7AE}.501
2009-05-24 18:10:49:096 1164 1e7c Handler Attempting to create remote
handler process as fred\sally and simon in session 1
2009-05-24 18:10:49:111 1164 1e7c Handler FATAL: 0x80070002: ERROR: Unable
to create remote update handler container process
2009-05-24 18:10:49:111 1164 1e7c Agent * WARNING: Exit code = 0x80070002
2009-05-24 18:10:49:111 1164 1e7c Agent *********
2009-05-24 18:10:49:111 1164 1e7c Agent ** END ** Agent: Installing
updates [CallerId = wusa]
2009-05-24 18:10:49:111 1164 1e7c Agent *************
2009-05-24 18:10:49:111 1164 1e7c Agent WARNING: WU client failed installing
updates with error 0x80070002
2009-05-24 18:10:49:111 7552 193c COMAPI >>-- RESUMED -- COMAPI: Install
[ClientId = wusa]
2009-05-24 18:10:49:111 7552 193c COMAPI - Install call failed
2009-05-24 18:10:49:111 7552 193c COMAPI - Reboot required = No
2009-05-24 18:10:49:111 7552 193c COMAPI - WARNING: Exit code =
0x80240FFF; Call error code = 0x80070002
2009-05-24 18:10:49:111 7552 193c COMAPI ---------
2009-05-24 18:10:49:111 7552 193c COMAPI -- END -- COMAPI: Install
[ClientId = wusa]
2009-05-24 18:10:49:111 7552 193c COMAPI -------------
2009-05-24 18:10:49:922 7552 15e4 COMAPI WARNING: Operation failed due to
earlier error, hr=80070002
2009-05-24 18:12:01:301 7552 15e4 COMAPI ----------- COMAPI:
IUpdateServiceManager::RemoveService -----------
2009-05-24 18:12:01:301 7552 15e4 COMAPI - ServiceId =

Click to expand...

Hopefull · May 26, 2009

Final few lines of the update log.

2009-05-26 21:48:57:978 1176 c44 Handler CBS called Error with 0x800f0816,
2009-05-26 21:48:57:978 1176 1614 Handler Async stage operation completed
with 0x800f0816
2009-05-26 21:48:59:585 1176 1614 Handler DPX indicated more ranges to
download.
2009-05-26 21:48:59:585 1176 1614 Handler Adding Windows6.0-KB960803-x86.psf
(ranges) to request list.
2009-05-26 21:48:59:600 1176 1614 Handler Request generation for CBS update
complete with hr=0x0 and pfResetSandbox=0
2009-05-26 21:48:59:616 1176 1614 DnldMgr *********** DnldMgr: New download
job [UpdateId = {8D15E24B-503C-4DA5-B317-8C7DD4B1EA50}.100] ***********
2009-05-26 21:48:59:616 1176 1614 DnldMgr Regulation:
{7971F918-A847-4430-9279-4A52D1EFE18D} - Update
8D15E24B-503C-4DA5-B317-8C7DD4B1EA50 is "PerUpdate" regulated and can NOT
download. Sequence 7729 vs AcceptRate 400.
2009-05-26 21:48:59:616 1176 1614 DnldMgr * Update is not allowed to
download due to regulation.
2009-05-26 21:48:59:616 1176 1614 DnldMgr Regulation:
{7971F918-A847-4430-9279-4A52D1EFE18D} - Update
8D15E24B-503C-4DA5-B317-8C7DD4B1EA50 is "PerUpdate" regulated and can NOT
download. Sequence 7729 vs AcceptRate 400.
2009-05-26 21:48:59:616 1176 1614 DnldMgr *********** DnldMgr: New download
job [UpdateId = {F0B4F5F1-BE38-468A-A3BF-7A968B9D6799}.101] ***********
2009-05-26 21:48:59:616 1176 1614 DnldMgr Regulation:
{7971F918-A847-4430-9279-4A52D1EFE18D} - Update
F0B4F5F1-BE38-468A-A3BF-7A968B9D6799 is "PerUpdate" regulated and can NOT
download. Sequence 7729 vs AcceptRate 400.
2009-05-26 21:48:59:616 1176 1614 DnldMgr * Update is not allowed to
download due to regulation.
2009-05-26 21:48:59:616 1176 1614 DnldMgr *********** DnldMgr: New download
job [UpdateId = {9AA56983-2F4A-433D-B7E5-75E4676928C3}.101] ***********
2009-05-26 21:48:59:616 1176 1614 DnldMgr Regulation:
{7971F918-A847-4430-9279-4A52D1EFE18D} - Update
9AA56983-2F4A-433D-B7E5-75E4676928C3 is "PerUpdate" regulated and can NOT
download. Sequence 7729 vs AcceptRate 400.
2009-05-26 21:48:59:616 1176 1614 DnldMgr * Update is not allowed to
download due to regulation.
2009-05-26 21:48:59:616 1176 1614 DnldMgr *********** DnldMgr: New download
job [UpdateId = {299ECE00-BE19-40DF-B985-124C5A519D74}.101] ***********
2009-05-26 21:48:59:616 1176 1614 DnldMgr Regulation:
{7971F918-A847-4430-9279-4A52D1EFE18D} - Update
299ECE00-BE19-40DF-B985-124C5A519D74 is "PerUpdate" regulated and can NOT
download. Sequence 7729 vs AcceptRate 400.
2009-05-26 21:48:59:616 1176 1614 DnldMgr * Update is not allowed to
download due to regulation.
2009-05-26 21:48:59:616 1176 1614 DnldMgr Regulation:
{7971F918-A847-4430-9279-4A52D1EFE18D} - Update
F0B4F5F1-BE38-468A-A3BF-7A968B9D6799 is "PerUpdate" regulated and can NOT
download. Sequence 7729 vs AcceptRate 400.
2009-05-26 21:48:59:616 1176 1614 DnldMgr Regulation:
{7971F918-A847-4430-9279-4A52D1EFE18D} - Update
9AA56983-2F4A-433D-B7E5-75E4676928C3 is "PerUpdate" regulated and can NOT
download. Sequence 7729 vs AcceptRate 400.
2009-05-26 21:48:59:616 1176 1614 DnldMgr Regulation:
{7971F918-A847-4430-9279-4A52D1EFE18D} - Update
299ECE00-BE19-40DF-B985-124C5A519D74 is "PerUpdate" regulated and can NOT
download. Sequence 7729 vs AcceptRate 400.
2009-05-26 21:48:59:616 1176 1614 DnldMgr *********** DnldMgr: New download
job [UpdateId = {A9E325EF-3002-4D74-9CC4-2CE1967678FB}.101] ***********
2009-05-26 21:48:59:616 1176 1614 DnldMgr Regulation:
{7971F918-A847-4430-9279-4A52D1EFE18D} - Update
A9E325EF-3002-4D74-9CC4-2CE1967678FB is "PerUpdate" regulated and can NOT
download. Sequence 7729 vs AcceptRate 0.
2009-05-26 21:48:59:616 1176 1614 DnldMgr * Update is not allowed to
download due to regulation.
2009-05-26 21:48:59:616 1176 1614 DnldMgr *********** DnldMgr: New download
job [UpdateId = {C89B9346-9511-4C47-8C45-EBC21CE363F3}.101] ***********
2009-05-26 21:48:59:616 1176 1614 DnldMgr Regulation:
{7971F918-A847-4430-9279-4A52D1EFE18D} - Update
C89B9346-9511-4C47-8C45-EBC21CE363F3 is "PerUpdate" regulated and can NOT
download. Sequence 7729 vs AcceptRate 0.
2009-05-26 21:48:59:616 1176 1614 DnldMgr * Update is not allowed to
download due to regulation.
2009-05-26 21:48:59:616 1176 1614 DnldMgr *********** DnldMgr: New download
job [UpdateId = {555DAF76-30AE-4B2A-ADC5-F6E064156E05}.101] ***********
2009-05-26 21:48:59:616 1176 1614 DnldMgr Regulation:
{7971F918-A847-4430-9279-4A52D1EFE18D} - Update
555DAF76-30AE-4B2A-ADC5-F6E064156E05 is "PerUpdate" regulated and can NOT
download. Sequence 7729 vs AcceptRate 0.
2009-05-26 21:48:59:616 1176 1614 DnldMgr * Update is not allowed to
download due to regulation.
2009-05-26 21:48:59:616 1176 1614 DnldMgr *********** DnldMgr: New download
job [UpdateId = {CC9A9E0B-A759-427A-B1DF-8A72AB6255F0}.101] ***********
2009-05-26 21:48:59:616 1176 1614 DnldMgr Regulation:
{7971F918-A847-4430-9279-4A52D1EFE18D} - Update
CC9A9E0B-A759-427A-B1DF-8A72AB6255F0 is "PerUpdate" regulated and can NOT
download. Sequence 7729 vs AcceptRate 0.
2009-05-26 21:48:59:616 1176 1614 DnldMgr * Update is not allowed to
download due to regulation.
2009-05-26 21:48:59:616 1176 1614 DnldMgr *********** DnldMgr: New download
job [UpdateId = {306910F8-9FF2-408C-89ED-1812BEFD2CF6}.101] ***********
2009-05-26 21:48:59:616 1176 1614 DnldMgr Regulation:
{7971F918-A847-4430-9279-4A52D1EFE18D} - Update
306910F8-9FF2-408C-89ED-1812BEFD2CF6 is "PerUpdate" regulated and can NOT
download. Sequence 7729 vs AcceptRate 0.
2009-05-26 21:48:59:616 1176 1614 DnldMgr * Update is not allowed to
download due to regulation.
2009-05-26 21:48:59:616 1176 1614 DnldMgr *********** DnldMgr: New download
job [UpdateId = {E3EADAE7-715E-4DC3-B9FE-3A21D8CC12A7}.101] ***********
2009-05-26 21:48:59:616 1176 1614 DnldMgr Regulation:
{7971F918-A847-4430-9279-4A52D1EFE18D} - Update
E3EADAE7-715E-4DC3-B9FE-3A21D8CC12A7 is "PerUpdate" regulated and can NOT
download. Sequence 7729 vs AcceptRate 0.
2009-05-26 21:48:59:616 1176 1614 DnldMgr * Update is not allowed to
download due to regulation.
2009-05-26 21:48:59:616 1176 1614 DnldMgr *********** DnldMgr: New download
job [UpdateId = {761EC8CE-B7CA-4F29-9600-57640B11B513}.101] ***********
2009-05-26 21:48:59:616 1176 1614 DnldMgr Regulation:
{7971F918-A847-4430-9279-4A52D1EFE18D} - Update
761EC8CE-B7CA-4F29-9600-57640B11B513 is "PerUpdate" regulated and can NOT
download. Sequence 7729 vs AcceptRate 0.
2009-05-26 21:48:59:616 1176 1614 DnldMgr * Update is not allowed to
download due to regulation.
2009-05-26 21:48:59:616 1176 1614 DnldMgr Regulation:
{7971F918-A847-4430-9279-4A52D1EFE18D} - Update
A9E325EF-3002-4D74-9CC4-2CE1967678FB is "PerUpdate" regulated and can NOT
download. Sequence 7729 vs AcceptRate 0.
2009-05-26 21:48:59:616 1176 1614 DnldMgr Regulation:
{7971F918-A847-4430-9279-4A52D1EFE18D} - Update
C89B9346-9511-4C47-8C45-EBC21CE363F3 is "PerUpdate" regulated and can NOT
download. Sequence 7729 vs AcceptRate 0.
2009-05-26 21:48:59:616 1176 1614 DnldMgr Regulation:
{7971F918-A847-4430-9279-4A52D1EFE18D} - Update
555DAF76-30AE-4B2A-ADC5-F6E064156E05 is "PerUpdate" regulated and can NOT
download. Sequence 7729 vs AcceptRate 0.
2009-05-26 21:48:59:616 1176 1614 DnldMgr Regulation:
{7971F918-A847-4430-9279-4A52D1EFE18D} - Update
CC9A9E0B-A759-427A-B1DF-8A72AB6255F0 is "PerUpdate" regulated and can NOT
download. Sequence 7729 vs AcceptRate 0.
2009-05-26 21:48:59:616 1176 1614 DnldMgr Regulation:
{7971F918-A847-4430-9279-4A52D1EFE18D} - Update
306910F8-9FF2-408C-89ED-1812BEFD2CF6 is "PerUpdate" regulated and can NOT
download. Sequence 7729 vs AcceptRate 0.
2009-05-26 21:48:59:616 1176 1614 DnldMgr Regulation:
{7971F918-A847-4430-9279-4A52D1EFE18D} - Update
E3EADAE7-715E-4DC3-B9FE-3A21D8CC12A7 is "PerUpdate" regulated and can NOT
download. Sequence 7729 vs AcceptRate 0.
2009-05-26 21:48:59:616 1176 1614 DnldMgr Regulation:
{7971F918-A847-4430-9279-4A52D1EFE18D} - Update
761EC8CE-B7CA-4F29-9600-57640B11B513 is "PerUpdate" regulated and can NOT
download. Sequence 7729 vs AcceptRate 0.
2009-05-26 21:48:59:616 1176 1614 DnldMgr *********** DnldMgr: New download
job [UpdateId = {DBB4CB3B-3F6D-4F91-9230-1CCDBA8ACF96}.103] ***********
2009-05-26 21:48:59:616 1176 1614 DnldMgr Regulation:
{7971F918-A847-4430-9279-4A52D1EFE18D} - Update
DBB4CB3B-3F6D-4F91-9230-1CCDBA8ACF96 is "PerUpdate" regulated and can NOT
download. Sequence 7729 vs AcceptRate 0.
2009-05-26 21:48:59:616 1176 1614 DnldMgr * Update is not allowed to
download due to regulation.
2009-05-26 21:48:59:616 1176 1614 DnldMgr Regulation:
{7971F918-A847-4430-9279-4A52D1EFE18D} - Update
DBB4CB3B-3F6D-4F91-9230-1CCDBA8ACF96 is "PerUpdate" regulated and can NOT
download. Sequence 7729 vs AcceptRate 0.
2009-05-26 21:48:59:616 1176 1614 DnldMgr *********** DnldMgr: New download
job [UpdateId = {B034622F-57C7-42C9-A7FB-ED3037128B14}.101] ***********
2009-05-26 21:48:59:663 1176 1614 DnldMgr * BITS job initialized, JobId =
{3F0583CF-35DD-4475-91DA-4AEC3DA6AF83}
2009-05-26 21:48:59:678 1176 1614 DnldMgr * Downloading from
http://au.download.windowsupdate.co..._79756520a3283e81be28a8adbd6656148f09571b.psf
to
C:\Windows\SoftwareDistribution\Download\231f7a330f072d04f541b40dc2078c0c\79756520a3283e81be28a8adbd6656148f09571b-1 (4 subranges).
2009-05-26 21:49:06:823 1176 1138 AU FATAL: CAUClient::Launch failed, error
= 0x80070002

Harry Johnston said:
Hopefull said:

Thanks for the offer of help Harry.

Click to expand...

I'm not sure what's going on here, but the first thing I'd suggest you try is
reinstalling the Windows Update Agent. There's a link in KB949104 to the
installer (windowsupdateagent30-x86.exe):

<http://support.microsoft.com/kb/949104>

http://support.microsoft.com/kb/949104

You need to start a command window as administrator and run the following command:

windowsupdateagent30-x86 /wuforce

Then restart the machine and try updating again.

Harry.

2009-05-24 18:01:44:918 1164 15b4 Agent Update
{21BCAD0E-37DF-4D5F-B806-48841D2D149A}.100 is pruned out due to potential
supersedence
2009-05-24 18:01:44:918 1164 15b4 Agent Update
{5F569A2D-C253-4690-B7DD-416BEFE23A20}.100 is pruned out due to potential
supersedence
2009-05-24 18:01:44:918 1164 15b4 Agent * Added update
{AF5C516F-1764-4DC0-B1E9-1E20DBEE815C}.101 to search result
2009-05-24 18:01:44:918 1164 15b4 Agent * Added update
{B22FF8ED-582A-4380-9C6D-79FA20B29609}.101 to search result
2009-05-24 18:01:44:918 1164 15b4 Agent * Added update
{9514BB43-F49D-499B-A655-9D64CAF68976}.100 to search result
2009-05-24 18:01:44:918 1164 15b4 Agent Update
{9D729479-604C-4330-B0EC-EB204C0B80F3}.102 is pruned out due to potential
supersedence
2009-05-24 18:01:44:918 1164 15b4 Agent Update
{070C3030-1205-4F16-ADAE-5F4D17907377}.102 is pruned out due to potential
supersedence
2009-05-24 18:01:44:918 1164 15b4 Agent * Added update
{993E3E75-EAD6-4E97-B3C8-5768BAE1C5CA}.102 to search result
2009-05-24 18:01:44:918 1164 15b4 Agent * Added update
{2669ADB9-8937-4B80-AA22-0112D78231ED}.102 to search result
2009-05-24 18:01:44:918 1164 15b4 Agent * Added update
{683855D0-8410-4533-B991-EB537F5ADF22}.101 to search result
2009-05-24 18:01:44:918 1164 15b4 Agent * Added update
{8107840C-4B3A-43CC-8DDD-D739792CB2AC}.101 to search result
2009-05-24 18:01:44:918 1164 15b4 Agent Update
{C981EDB0-4A7C-44D8-A12E-ED55406C71A8}.100 is pruned out due to potential
supersedence
2009-05-24 18:01:44:918 1164 15b4 Agent * Added update
{707C8C69-6B24-4885-BE23-390AA62580EB}.101 to search result
2009-05-24 18:01:44:918 1164 15b4 Agent Update
{848D1C9F-A2B2-4B12-950F-B779830A4CF2}.101 is pruned out due to potential
supersedence
2009-05-24 18:01:44:918 1164 15b4 Agent * Added update
{66F16258-9D3B-4353-8765-E55E803151D0}.107 to search result
2009-05-24 18:01:44:918 1164 15b4 Agent * Added update
{72C7C611-9758-4064-A703-AF551EE98C04}.100 to search result
2009-05-24 18:01:44:918 1164 15b4 Agent * Added update
{9FAF0C66-8DAE-48BE-9E40-EA45A932F059}.103 to search result
2009-05-24 18:01:44:918 1164 15b4 Agent * Added update
{3D73EA44-E1A8-418C-B3FA-A0A2047D86A4}.103 to search result
2009-05-24 18:01:44:918 1164 15b4 Agent * Added update
{E4DAA78F-4557-4C6B-A4FE-2EFAFA91AB47}.103 to search result
2009-05-24 18:01:44:918 1164 15b4 Agent * Added update
{45A7CC94-063A-495E-BCEB-5F605F23F228}.103 to search result
2009-05-24 18:01:44:918 1164 15b4 Agent * Added update
{DDA60FCC-6280-458F-BE92-D400947094CC}.103 to search result
2009-05-24 18:01:44:918 1164 15b4 Agent * Added update
{A20602E3-5D27-414E-902B-93D4026CF504}.103 to search result
2009-05-24 18:01:44:918 1164 15b4 Agent * Added update
{EC27D810-4120-40B1-8768-A4CF5C51DB23}.103 to search result
2009-05-24 18:01:44:918 1164 15b4 Agent * Added update
{0F7D07A2-C659-4D2F-8DEB-2BE3192581A2}.103 to search result
2009-05-24 18:01:44:918 1164 15b4 Agent * Added update
{C8A89E5A-C464-4D5E-83E6-470A0E9B0984}.103 to search result
2009-05-24 18:01:44:918 1164 15b4 Agent * Added update
{0848AC63-CE07-4477-BC79-DAE121D6BDDA}.101 to search result
2009-05-24 18:01:44:918 1164 15b4 Agent * Added update
{15C97C60-0578-4F36-8FD8-02571C6AE2E2}.101 to search result
2009-05-24 18:01:44:918 1164 15b4 Agent * Added update
{92075C11-62DD-441E-A603-0D70C8149F97}.100 to search result
2009-05-24 18:01:44:918 1164 15b4 Agent * Added update
{F14A9C2A-00B4-4CB0-AE59-301548EB7B84}.100 to search result
2009-05-24 18:01:44:918 1164 15b4 Agent Update
{7888047C-140B-40B7-A6A5-FC6ED0FAE94F}.100 is pruned out due to potential
supersedence
2009-05-24 18:01:44:918 1164 15b4 Agent * Added update
{A5A6AD76-A6CA-4AC0-9AF6-BFDBE67A8021}.107 to search result
2009-05-24 18:01:44:918 1164 15b4 Agent * Added update
{0D9F9D74-6C5F-4457-ACB2-FD457886FE5C}.100 to search result
2009-05-24 18:01:44:918 1164 15b4 Agent Update
{5442E88E-6653-466E-9E09-EDC584085DCC}.100 is pruned out due to potential
supersedence
2009-05-24 18:01:44:918 1164 15b4 Agent Update
{B33E0922-7DA8-4EDD-BDA2-3F359A3ED627}.100 is pruned out due to potential
supersedence
2009-05-24 18:01:44:918 1164 15b4 Agent * Added update
{90DAC526-B60B-413E-8732-D59A2944CC1B}.100 to search result
2009-05-24 18:01:44:918 1164 15b4 Agent * Found 26 updates and 60
categories in search; evaluated appl. rules of 1081 out of 2090 deployed
entities
2009-05-24 18:01:44:965 1164 15b4 Agent *********
2009-05-24 18:01:44:965 1164 15b4 Agent ** END ** Agent: Finding updates
[CallerId = AutomaticUpdates]
2009-05-24 18:01:44:965 1164 15b4 Agent *************
2009-05-24 18:01:44:981 1164 18c4 AU >>## RESUMED ## AU: Search for
updates [CallId = {A5A3EF34-A4B1-41A5-B68B-8BE2F2D733F4}]
2009-05-24 18:01:44:981 1164 18c4 AU # 26 updates detected
2009-05-24 18:01:44:996 1164 18c4 AU WARNING: AU ignoring update during
offline scan:
2009-05-24 18:01:44:996 1164 18c4 AU #########
2009-05-24 18:01:44:996 1164 18c4 AU ## END ## AU: Search for updates
[CallId = {A5A3EF34-A4B1-41A5-B68B-8BE2F2D733F4}]
2009-05-24 18:01:44:996 1164 18c4 AU #############
2009-05-24 18:01:44:996 1164 18c4 AU Setting AU scheduled install time to
2009-05-30 19:00:00
2009-05-24 18:01:44:996 1164 18c4 AU AU setting pending client directive to
'Install Approval'
2009-05-24 18:02:00:008 1164 bc0 AU FATAL: CAUClient::Launch failed, error =
0x80070002
2009-05-24 18:10:08:708 7552 15e4 Misc =========== Logging initialized
(build: 7.2.6001.788, tz: +0100) ===========
2009-05-24 18:10:08:708 7552 15e4 Misc = Process:
C:\Windows\system32\wusa.exe
2009-05-24 18:10:08:708 7552 15e4 Misc = Module:
C:\Windows\system32\wuapi.dll
2009-05-24 18:10:08:708 7552 15e4 COMAPI ----------- COMAPI:
IUpdateServiceManager::AddScanPackageService -----------
2009-05-24 18:10:08:708 7552 15e4 COMAPI - ServiceName = Windows Update
Standalone Installer
2009-05-24 18:10:08:708 7552 15e4 COMAPI - ScanFileLocation =
C:\db1ae3e08486a0f2046f648e\wsusscan.cab
2009-05-24 18:10:08:911 1164 1760 Misc Validating signature for
C:\Windows\SoftwareDistribution\ScanFile\336a4d1d-442e-4b63-9013-58e0e95bb9d0\Source.cab:
2009-05-24 18:10:09:348 1164 1760 Misc Microsoft signed: Yes
2009-05-24 18:10:10:752 1164 1760 DtaStor Default service for AU is
{7971F918-A847-4430-9279-4A52D1EFE18D}
2009-05-24 18:10:10:752 7552 15e4 COMAPI - Added scan package service,
ServiceID = {336A4D1D-442E-4B63-9013-58E0E95BB9D0}
2009-05-24 18:10:10:752 7552 15e4 COMAPI -------------
2009-05-24 18:10:10:752 7552 15e4 COMAPI -- START -- COMAPI: Search
[ClientId = wusa]
2009-05-24 18:10:10:752 7552 15e4 COMAPI ---------
2009-05-24 18:10:10:799 1164 15b4 Agent *************
2009-05-24 18:10:10:799 1164 15b4 Agent ** START ** Agent: Finding updates
[CallerId = wusa]
2009-05-24 18:10:10:799 1164 15b4 Agent *********
2009-05-24 18:10:10:799 1164 15b4 Agent * Online = Yes; Ignore download
priority = No
2009-05-24 18:10:10:799 1164 15b4 Agent * Criteria = "IsInstalled=0"
2009-05-24 18:10:10:799 1164 15b4 Agent * ServiceID =
{336A4D1D-442E-4B63-9013-58E0E95BB9D0}
2009-05-24 18:10:10:799 7552 15e4 COMAPI <<-- SUBMITTED -- COMAPI: Search
[ClientId = wusa]
2009-05-24 18:10:10:799 1164 15b4 Agent * Search Scope = {Machine}
2009-05-24 18:10:11:111 1164 15b4 PT +++++++++++ PT: Synchronizing server
updates +++++++++++
2009-05-24 18:10:11:111 1164 15b4 PT + Offline serviceId =
{336A4D1D-442E-4B63-9013-58E0E95BB9D0}
2009-05-24 18:10:11:111 1164 15b4 PT WARNING: Cached cookie has expired or
new PID is available
2009-05-24 18:10:19:051 1164 15b4 PT +++++++++++ PT: Synchronizing extended
update info +++++++++++
2009-05-24 18:10:19:051 1164 15b4 PT + Offline serviceId =
{336A4D1D-442E-4B63-9013-58E0E95BB9D0}
2009-05-24 18:10:19:706 1164 15b4 Agent * Added update
{37EA0784-C716-45F5-B2BE-32D501268269}.501 to search result
2009-05-24 18:10:19:706 1164 15b4 Agent * Found 1 updates and 61
categories in search; evaluated appl. rules of 122 out of 423 deployed
entities
2009-05-24 18:10:19:784 1164 15b4 Agent *********
2009-05-24 18:10:19:784 1164 15b4 Agent ** END ** Agent: Finding updates
[CallerId = wusa]
2009-05-24 18:10:19:784 1164 15b4 Agent *************
2009-05-24 18:10:19:784 7552 1fd8 COMAPI >>-- RESUMED -- COMAPI: Search
[ClientId = wusa]
2009-05-24 18:10:19:800 7552 1fd8 COMAPI - Updates found = 1
2009-05-24 18:10:19:800 7552 1fd8 COMAPI ---------
2009-05-24 18:10:19:800 7552 1fd8 COMAPI -- END -- COMAPI: Search
[ClientId = wusa]
2009-05-24 18:10:19:800 7552 1fd8 COMAPI -------------
2009-05-24 18:10:22:498 1164 1804 DnldMgr *********** DnldMgr: Copy update
to cache [UpdateId = {4883DF53-4313-432C-9E98-9B8304751FA0}.501] ***********
2009-05-24 18:10:22:498 1164 1804 DnldMgr WARNING: Failed to delete file
(null) with 0x80070003.
2009-05-24 18:10:23:028 1164 1804 Misc Validating signature for
C:\Windows\SoftwareDistribution\Download\4c869fe22c082318a33f4deffd263a44c865ad2b:
2009-05-24 18:10:23:090 1164 1804 Misc Microsoft signed: Yes
2009-05-24 18:10:23:137 1164 1804 DnldMgr *********** DnldMgr: Copy update
to cache [UpdateId = {58042722-03BA-47AF-BE8D-049EB6634987}.501] ***********
2009-05-24 18:10:23:153 1164 1804 DnldMgr WARNING: Failed to delete file
(null) with 0x80070003.
2009-05-24 18:10:23:512 1164 1804 Misc Validating signature for
C:\Windows\SoftwareDistribution\Download\a7c38b477693b6d0b6c12aeed73efa6cb14f321d:
2009-05-24 18:10:23:574 1164 1804 Misc Microsoft signed: Yes
2009-05-24 18:10:23:621 1164 1804 DnldMgr *********** DnldMgr: Copy update
to cache [UpdateId = {AEF6F907-DBBB-4C20-9D77-150848C8E1E7}.501] ***********
2009-05-24 18:10:23:621 1164 1804 DnldMgr WARNING: Failed to delete file
(null) with 0x80070003.
2009-05-24 18:10:24:214 1164 1804 Misc Validating signature for
C:\Windows\SoftwareDistribution\Download\e1ec75f63c66d5c13dcc534012fbc90b120d23a8:
2009-05-24 18:10:24:292 1164 1804 Misc Microsoft signed: Yes
2009-05-24 18:10:24:354 1164 1804 DnldMgr *********** DnldMgr: Copy update
to cache [UpdateId = {62F85452-5555-4197-81C4-F213CBEEB93E}.501] ***********
2009-05-24 18:10:24:370 1164 1804 DnldMgr WARNING: Failed to delete file
(null) with 0x80070003.
2009-05-24 18:10:24:479 1164 1804 Misc Validating signature for
C:\Windows\SoftwareDistribution\Download\1cfd92ae9be9a368e482b7144cb2925e7f613703:
2009-05-24 18:10:24:526 1164 1804 Misc Microsoft signed: Yes
2009-05-24 18:10:24:541 1164 1760 DnldMgr *********** DnldMgr: Copy update
to cache [UpdateId = {F9C4CD1F-AE8A-4066-BBAF-03C55BE7C7AE}.501] ***********
2009-05-24 18:10:24:557 1164 1760 DnldMgr Asking handler to generate
non-range requests.
2009-05-24 18:10:24:588 1164 1760 Handler Generating request for CBS update
F9C4CD1F-AE8A-4066-BBAF-03C55BE7C7AE in sandbox
C:\Windows\SoftwareDistribution\Download\7a65fb442557a99cd01d467cd577ac6b_ctc
2009-05-24 18:10:24:604 1164 1760 Handler Selecting self-contained because
update does not have express payload.
2009-05-24 18:10:24:604 1164 1760 Handler Selected payload type is
ptSelfContained
2009-05-24 18:10:24:604 1164 1760 Handler Detected download state is dsStart
2009-05-24 18:10:24:604 1164 1760 Handler Adding
Windows6.0-KB947821-v4-x86.cab (entire file) to request list.
2009-05-24 18:10:24:604 1164 1760 Handler Request generation for CBS update
complete with hr=0x0 and pfResetSandbox=0
2009-05-24 18:10:24:650 1164 1760 Misc Validating signature for
C:\Windows\SoftwareDistribution\Download\7a65fb442557a99cd01d467cd577ac6b_ctc\Windows6.0-KB947821-v4-x86.cab:
2009-05-24 18:10:24:682 1164 1760 Misc Microsoft signed: Yes
2009-05-24 18:10:24:682 1164 1760 DnldMgr Asking handler to generate
non-range requests.
2009-05-24 18:10:24:682 1164 1760 Handler Generating request for CBS update
F9C4CD1F-AE8A-4066-BBAF-03C55BE7C7AE in sandbox
C:\Windows\SoftwareDistribution\Download\7a65fb442557a99cd01d467cd577ac6b_ctc
2009-05-24 18:10:24:697 1164 1760 Handler Selecting self-contained because
update does not have express payload.
2009-05-24 18:10:24:697 1164 1760 Handler Selected payload type is
ptSelfContained
2009-05-24 18:10:24:697 1164 1760 Handler Detected download state is
dsHavePackage
2009-05-24 18:10:24:697 1164 1760 Handler Request generation for CBS update
complete with hr=0x0 and pfResetSandbox=0
2009-05-24 18:10:24:791 7552 15e4 COMAPI -------------
2009-05-24 18:10:24:791 7552 15e4 COMAPI -- START -- COMAPI: Install
[ClientId = wusa]
2009-05-24 18:10:24:791 7552 15e4 COMAPI ---------
2009-05-24 18:10:24:791 7552 15e4 COMAPI - Allow source prompts: Yes;
Forced: No; Force quiet: No
2009-05-24 18:10:24:791 7552 15e4 COMAPI - Updates in request: 1
2009-05-24 18:10:24:791 7552 15e4 COMAPI - ServiceID =
{336A4D1D-442E-4B63-9013-58E0E95BB9D0}
2009-05-24 18:10:24:791 1164 1e7c Agent *************
2009-05-24 18:10:24:791 1164 1e7c Agent ** START ** Agent: Installing
updates [CallerId = wusa]
2009-05-24 18:10:24:791 1164 1e7c Agent *********
2009-05-24 18:10:24:791 1164 1e7c Agent * Updates to install = 1
2009-05-24 18:10:24:791 7552 15e4 COMAPI - Updates to install = 1
2009-05-24 18:10:24:791 7552 15e4 COMAPI <<-- SUBMITTED -- COMAPI: Install
[ClientId = wusa]
2009-05-24 18:10:24:869 1164 1e7c Agent * Title = Update for Windows
(KB947821)
2009-05-24 18:10:24:869 1164 1e7c Agent * UpdateId =
{37EA0784-C716-45F5-B2BE-32D501268269}.501
2009-05-24 18:10:24:869 1164 1e7c Agent * Bundles 5 updates:
2009-05-24 18:10:24:869 1164 1e7c Agent *
{4883DF53-4313-432C-9E98-9B8304751FA0}.501
2009-05-24 18:10:24:869 1164 1e7c Agent *
{58042722-03BA-47AF-BE8D-049EB6634987}.501
2009-05-24 18:10:24:869 1164 1e7c Agent *
{AEF6F907-DBBB-4C20-9D77-150848C8E1E7}.501
2009-05-24 18:10:24:869 1164 1e7c Agent *
{62F85452-5555-4197-81C4-F213CBEEB93E}.501
2009-05-24 18:10:24:869 1164 1e7c Agent *
{F9C4CD1F-AE8A-4066-BBAF-03C55BE7C7AE}.501
2009-05-24 18:10:49:096 1164 1e7c Handler Attempting to create remote
handler process as fred\sally and simon in session 1
2009-05-24 18:10:49:111 1164 1e7c Handler FATAL: 0x80070002: ERROR: Unable
to create remote update handler container process
2009-05-24 18:10:49:111 1164 1e7c Agent * WARNING: Exit code = 0x80070002
2009-05-24 18:10:49:111 1164 1e7c Agent *********
2009-05-24 18:10:49:111 1164 1e7c Agent ** END ** Agent: Installing
updates [CallerId = wusa]
2009-05-24 18:10:49:111 1164 1e7c Agent *************
2009-05-24 18:10:49:111 1164 1e7c Agent WARNING: WU client failed installing
updates with error 0x80070002
2009-05-24 18:10:49:111 7552 193c COMAPI >>-- RESUMED -- COMAPI: Install
[ClientId = wusa]
2009-05-24 18:10:49:111 7552 193c COMAPI - Install call failed
2009-05-24 18:10:49:111 7552 193c COMAPI - Reboot required = No
2009-05-24 18:10:49:111 7552 193c COMAPI - WARNING: Exit code =
0x80240FFF; Call error code = 0x80070002
2009-05-24 18:10:49:111 7552 193c COMAPI ---------
2009-05-24 18:10:49:111 7552 193c COMAPI -- END -- COMAPI: Install
[ClientId = wusa]
2009-05-24 18:10:49:111 7552 193c COMAPI -------------
2009-05-24 18:10:49:922 7552 15e4 COMAPI WARNING: Operation failed due to
earlier error, hr=80070002
2009-05-24 18:12:01:301 7552 15e4 COMAPI ----------- COMAPI:
IUpdateServiceManager::RemoveService -----------
2009-05-24 18:12:01:301 7552 15e4 COMAPI - ServiceId =

Click to expand...

Harry Johnston [MVP] · May 27, 2009

Hopefull said:
No luck. I did as you suggested which didn't work [...]

By "didn't work" do you mean that it generated an error message, or just that it
failed to fix the problem?

What antivirus, firewall, etc., software are you using?

Harry.

and also did the same but

Hopefull · May 29, 2009

Hi Harry

I get the same error as before. Windows Update looked for updates and found
21. I pressed "Install Updates", Windows asked for permission, I pressed
"continue" and then Windows Update immediately said "Some Updates Were Not
Installed" and 21 updates failed. Once again it said "Code 8007002 Windows
Update encountered an unknown error".

I have McAfee security centre running with the Personal Wirewall, and
Windows Firewall. (Actually WF was off, but I've turned it on now!)

Harry Johnston said:
Hopefull said:

No luck. I did as you suggested which didn't work [...]

Click to expand...

By "didn't work" do you mean that it generated an error message, or just that it
failed to fix the problem?

What antivirus, firewall, etc., software are you using?

Harry.

and also did the same but

deleted the log and download files as suggested in the help files to make it
as clean as possible. Below are a couple of sections of the
windowsupdate.log file. First is the start of logging after the new agent.
Hope they help.
Thanks again.

Click to expand...

mazorj · May 29, 2009

Hopefull said:
Hi Harry

I get the same error as before. Windows Update looked for updates
and found
21. I pressed "Install Updates", Windows asked for permission, I
pressed
"continue" and then Windows Update immediately said "Some Updates
Were Not
Installed" and 21 updates failed. Once again it said "Code 8007002
Windows
Update encountered an unknown error".

I have McAfee security centre running with the Personal Wirewall,
and
Windows Firewall. (Actually WF was off, but I've turned it on now!)

Have you tried right-clicking Windows Update from the All Programs
list to Run as Administrator? It probably won't help but you should
eliminate that as possibility.

Harry Johnston said:
Harry Johnston said:

Hopefull said:

No luck. I did as you suggested which didn't work [...]

Click to expand...

By "didn't work" do you mean that it generated an error message, or
just that it
failed to fix the problem?

What antivirus, firewall, etc., software are you using?

Harry.

and also did the same but

deleted the log and download files as suggested in the help files
to make it
as clean as possible. Below are a couple of sections of the
windowsupdate.log file. First is the start of logging after the
new agent.
Hope they help.
Thanks again.

Click to expand...

Click to expand...

Jim · May 30, 2009

Don`t run 2 firewalls together .

Hopefull said:
Hopefull said:

Hi Harry

I get the same error as before. Windows Update looked for updates
and found
21. I pressed "Install Updates", Windows asked for permission, I
pressed
"continue" and then Windows Update immediately said "Some Updates
Were Not
Installed" and 21 updates failed. Once again it said "Code 8007002
Windows
Update encountered an unknown error".

I have McAfee security centre running with the Personal Wirewall,
and
Windows Firewall. (Actually WF was off, but I've turned it on now!)

Click to expand...

Have you tried right-clicking Windows Update from the All Programs
list to Run as Administrator? It probably won't help but you should
eliminate that as possibility.

Harry Johnston said:

Hopefull wrote:

No luck. I did as you suggested which didn't work [...]

By "didn't work" do you mean that it generated an error message, or
just that it
failed to fix the problem?

What antivirus, firewall, etc., software are you using?

Harry.

and also did the same but
deleted the log and download files as suggested in the help files
to make it
as clean as possible. Below are a couple of sections of the
windowsupdate.log file. First is the start of logging after the
new agent.
Hope they help.
Thanks again.

Click to expand...

Click to expand...

Tae Song · May 30, 2009

Try SFC /SCANNOW

Windows Update fails to install updates

Hopefull

Mike Torello

ÆŽÐ¸Ã§Îµl

Hopefull

Harry Johnston [MVP]

Hopefull

Harry Johnston [MVP]

Hopefull

Hopefull

Hopefull

Harry Johnston [MVP]

Hopefull

mazorj

Jim

Tae Song