Windows update 819696 keeps on coming..

[Lee]

My XP home is set to automatically download updates. Win update 819696 first
downloaded in mid July. I have had the same auto download about 9 times
since then. The install seems to work - I get no error messages. I have also
tried something I read on a newsgroup recently about renaming the catroot2
folder - this didn't work, still getting the download

How do I check to make sure the update has in fact downloaded properly, and
what can I do to stop further downloads of the same update? Your help on
this is appreciated.

Lee

 

[Rick \Nutcase\ Rogers]

Hi Lee,

Check the windowsupdate.log file for any errors in downloading and
installing that update. If there is one, try this: disable autoupdating
(control panel/system/autoupdate tab, uncheck the line to keep the system up
to date automatically). Reboot, go to the update site and install 819696.
Reboot, then restart the autoupdate service.

--
Best of Luck,

Rick Rogers aka "Nutcase" MS-MVP - Win9x

Associate Expert - WinXP - Expert Zone

 

[Lee]

Hello Rick .. I couldn't find any errors, but I did what you suggested
anyway and downloaded from site. Funny, but there it was sitting there as a
critical update waiting to be downloaded ... I guess I just wait and see
what the next few days bring .. many thanks for your help.. Lee

 

[Naresh Kumar]

To resolve the problem, I suggest you to try the following:

1. Verify if the update is installed properly, by verifying the Quartz.dll
file version and Time Modified. Please refer:

http://support.microsoft.com/default.aspx?scid=kb;en-us;819696

2. If the update is successfully installed already (DLL version version must
be same in your system, in accordance to the above URL), try the following
steps:

1. Click Start | Run | Regedit
2. Click File | Export and backup the whole registry and save it as a .reg
file to a safer location.
3. Navigate to the following key:
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Updates\DirectX\dx819696

In the right-pane, change the value for "IsInstalled" to 1.

NaresH KumaR