Windows Shuts Down the Internet

  • Thread starter Thread starter Kelly Keller
  • Start date Start date
K

Kelly Keller

I frequently get the message "Windows has encountered a
problem and needs to shut down" when I am on the Internet.
This happens most often when working in my Outlook Express
account, but also happens when I am just surfing.

Thinking this was the result of an overactive anti virus
program, I uninstalled McAfee Viruscan, which came with
mcomputer. the problem persisted. I then installed Norton
Anti-Virus but uninstalled it. No relief from the above
problem.

anybody have the same trouble, know what the above message
means, and what to do about it? Thanks.
 
I frequently get the message "Windows has encountered a
problem and needs to shut down" when I am on the Internet.
This happens most often when working in my Outlook Express
account, but also happens when I am just surfing.

Thinking this was the result of an overactive anti virus
program, I uninstalled McAfee Viruscan, which came with
mcomputer. the problem persisted. I then installed Norton
Anti-Virus but uninstalled it. No relief from the above
problem.

anybody have the same trouble, know what the above message
means, and what to do about it? Thanks.
Click to expand...

You likely have the blaster virus. See
http://securityresponse.symantec.com/avcenter/venc/data/w32.blaster.worm.r
emoval.tool.html
And see
http://www.microsoft.com/technet/treeview/default.asp?url=/technet/securit
y/bulletin/MS03-026.asp
 
Kelly Keller said:
I frequently get the message "Windows has encountered a
problem and needs to shut down" when I am on the Internet.
This happens most often when working in my Outlook Express
account, but also happens when I am just surfing.

Thinking this was the result of an overactive anti virus
program, I uninstalled McAfee Viruscan, which came with
mcomputer. the problem persisted. I then installed Norton
Anti-Virus but uninstalled it. No relief from the above
problem.

anybody have the same trouble, know what the above message
means, and what to do about it? Thanks.
Click to expand...
============================================
This is probably due to spyware program(s)
but could also possibly be a virus.

Let's do this:

Control Panel | Internet Options | General tab

Delete all cookies
Delete all temporary internet files
(include all offline content)
Remove all Downloaded Program Files
To do that, you click on that "settings"
button and then click on the "View Objects"
button and then right click and choose remove
for all of them, if any, one at a time.
Close the Downloaded Program Files window,
Click OK to the Settings window.
Now clear History

Now click on the "Advanced" tab at the top
of Internet Options.
In the Browsing section, uncheck the box for
"Enable third-party browser extensions (requires restart)"
Click "Apply" and then "OK" at the bottom
of Internet Options
Close out of Control Panel

Restart the computer

Download one or both of these Anti Spyware programs
and install them, update them and scan your system
and delete any spywares that may be found. If you have a
working Anti Virus program, then update it and scan with it,
otherwise use one of these free online virus scanners:

Ad-aware 6.0 build 181
http://download.com.com/3000-2144-10214379.html?tag=list

Spybot - Search & Destroy 1.2
http://download.com.com/3000-2144-10194058.html?tag=list

Panda ActiveScan
http://www.pandasoftware.com/activescan/

TrendMicro Houscall Anti Virus Scan
http://housecall.trendmicro.com/
===========================================
 
Back
Top