R
Randy
I am helping somebody fix their PC (Vista Home Premium on a Gateway
laptop) via Windows Remote Assistance. The first time that we used it
(after some success), after a planned restart, I couldn't reconnect
and the remote user's keyboard would result in gibberish (e.g. type
one letter, get something totally different on the screen). We needed
to rebuild the PC anyway, so this just prompted us to finally get
around to doing this.
After reinstalling the O/S, we used WMA successfully and without
incident to install many applications such as anti-virus, Adobe
Reader, etc. Then, we had to reconnect after a planned restart. This
time, I had the remote user invite me by saving the invitation as a
file and sending it to me. We had been previously doing the
invitations directly by email (without the file). Instantly after
creating this file, the keyboard gibberish reappeared.
I have no idea how to fix this. In both failure events, I tried
System Restore points to times prior to the error, but this did
nothing. I have looked at the keyboard layout and the language
options, but they are fine and do not appear to be part of the
problem. I have seen a couple of references to this on the web, but
no good solutions offered.
I am using Windows 7 Home Premium. Can anybody help?
Thanks,
Randy
laptop) via Windows Remote Assistance. The first time that we used it
(after some success), after a planned restart, I couldn't reconnect
and the remote user's keyboard would result in gibberish (e.g. type
one letter, get something totally different on the screen). We needed
to rebuild the PC anyway, so this just prompted us to finally get
around to doing this.
After reinstalling the O/S, we used WMA successfully and without
incident to install many applications such as anti-virus, Adobe
Reader, etc. Then, we had to reconnect after a planned restart. This
time, I had the remote user invite me by saving the invitation as a
file and sending it to me. We had been previously doing the
invitations directly by email (without the file). Instantly after
creating this file, the keyboard gibberish reappeared.
I have no idea how to fix this. In both failure events, I tried
System Restore points to times prior to the error, but this did
nothing. I have looked at the keyboard layout and the language
options, but they are fine and do not appear to be part of the
problem. I have seen a couple of references to this on the web, but
no good solutions offered.
I am using Windows 7 Home Premium. Can anybody help?
Thanks,
Randy