Windows not starting

L

Luke

My computer switched itself off and when I turned it back
on it goes to the prompt screen for safe mode.

I've tried starting windows with the previously stable
settings and in normal mode but I just get a blank screen.

When I start it in safe mode it only gives a list of
drivers.

Any ideas what the problem might be?
 
K

Kelly

Hi Luke,

Unplug the power cord and wait 10 seconds, re-plug and try again. I have
seen this happen (for the first time - no prevous problems) for many users,
and for some took five reboots and then it never happened again.

Once it does boot normally (hopefully):

By default when WinXP encounters a system failure, it reboots without
warning. The setting that controls this can be changed:

Control Panel/System/Advanced/Settings (Startup & Recovery)/System
Failure/Uncheck-Automatically Restart.

You can use Event Viewer to view and manage the event logs, gather
information about hardware and software problems, and monitor Windows
security events.

To view the event log: Administrative Tools/Event Viewer or
Start/Run/eventvwr.

To review Shutdown Event Tracker data, Open Event Viewer. Click System Log,
scroll to the Event column, and find entries with the number 1075.

HOW TO: View and Manage Event Logs in Event Viewer in Windows XP
http://support.microsoft.com/default.aspx?scid=kb;EN-US;q308427

And also:

Go to Start/Run/Msinfo32/Hardware Resources, Components/Problem Devices and
Software Environment/Windows Error Reporting.

Go to Help and Support/Pick a Task (left side)/Use Tools to view.../(left
pane)My Computer Information/(right pane)View the status of my system
hardware and software/Hardware/Update and Troubleshooters.

How to Troubleshoot Hardware and Software Driver Problems
http://support.microsoft.com/default.aspx?scid=kb;en-us;Q322205

Try running the DirectX Tool: Start/Run/Dxdiag, Lower Hardware Acceleration
(Display/Settings/Advanced/Troubleshoot/Hardware Acceleration).

If none of the above helps:

Perform an In-Place Upgrade (Reinstallation) of Windows XP
http://support.microsoft.com/default.aspx?scid=kb;en-us;Q315341
 
G

Guest

I suggest that you do a recovery installation to replace any missing/corrupt files which could be a reason for your problem.

The problem could be with corrupt display drivers. Just try reinstalling Windows XP or doing a recovery will likely to solve your problems.

----- Luke wrote: -----

My computer switched itself off and when I turned it back
on it goes to the prompt screen for safe mode.

I've tried starting windows with the previously stable
settings and in normal mode but I just get a blank screen.

When I start it in safe mode it only gives a list of
drivers.

Any ideas what the problem might be?
 

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