Windows not responding

  • Thread starter Thread starter Guest
  • Start date Start date
G

Guest

I have 4 sign in's including the administrator, when I log in under the
administrator, no programs or icons respond, including My Computer. Under the
other log in's, they do respond but I do not have access to make changes or
to see my data to back it up. I managed to install Norton Antivirus from DOS
and cleaned up a few viruses but programs will still not respond. Should I
reinstall XP, would I loose my data ? Also I can not find my XP disk but do
have the package with the key, can you download another version and input the
key ?

Thanks
 
cgreene said:
I have 4 sign in's including the administrator, when I log in under the
administrator, no programs or icons respond, including My Computer. Under the
other log in's, they do respond but I do not have access to make changes or
to see my data to back it up.
Click to expand...

You should have two admin accounts: one with an username of your
choice (created when you installed Windows) and one "Administrator".
Logon with the functioning account and create a new admin account from
here. Copy the defective account to the new account to replace this
user.
"How to Copy User Data to a New User Profile"
(http://support.microsoft.com/?kbid=811151)
 
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