Windows Messenger won't sign in

  • Thread starter Thread starter Niklas E
  • Start date Start date
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Niklas E

I've got a problem when trying to sign in with Windows Messenger with my MS
Passport. It worked fine and suddenly stopped working.
I'm running Windows XP Windows and Windows Messenger 4.7.2009. I'm directly
connected to the Internet and the problems are still there when I turn of
the XP firewall and the ZoneAlarm firewall.

When I try to sign in with the correct password I get the following message
from Windows Messenger:

"We were unable to sign you in to .NET Messenger Service, possibly because
of a problem with the service or with your Internet connection. ..."

And when I try with anything else as a password I get this:

"Signing in to .NET Messenger Service failed because the password is
incorrect or the sign-in name does not exist. ..."

Please help me solve this!


Niklas, Sweden
 
Greetings Niklas,

Here are some suggestions you might want to check/try:

1. The date on your computer needs to be set properly -- double click the clock verify that
the time and date are set.
2. If your password information is not saved, verify that you are typing it in with the
correct case (uppercase or lowercase).
3. Change your password @ http://memberservicesnet.passport.com/memberservice.srf, then try
signing in again.
4. If you use a firewall (like ZoneAlarm, Norton Internet Security etc. ), it's possible
that Messenger doesn't have the correct rights to access the Internet, especially since you
upgraded. You may need to re/add Messenger to the allowed list of programs in your firewall
if this is the case.
5. If you disabled your firewall in the past, it still may be blocking Messenger -- try
restarting it and see if that helps the situation. You also might try uninstalling an
installed firewall, to verify that it isn't causing a problem (even if it is disabled).
6. Clear your IE cache and cookies -- open Internet Explorer, click the Tools menu, then
Internet Options, then click the Delete Files button, and when that's complete click the
Delete Cookies button.
7. Check your IE Security settings -- open Internet Explorer, click the Tools menu, then
Internet Options, then Advanced tab, scroll to the Security section, and verify that "Check
for server certificate revocation" is unchecked. Also verify that 'Use SSL 2.0' and Use SSL
3.0' is checked, then click OK.
8. Click Start, then Run, and enter the following:
regsvr32 softpub.dll
then click OK

Then try again.
____________________________________________
Jonathan Kay
Microsoft MVP - Windows Messenger/MSN Messenger
Associate Expert
http://www.microsoft.com/windowsxp/expertzone/
Messenger Resources - http://messenger.jonathankay.com
 
-----Original Message-----
I've got a problem when trying to sign in with Windows Messenger with my MS
Passport. It worked fine and suddenly stopped working.
I'm running Windows XP Windows and Windows Messenger 4.7.2009. I'm directly
connected to the Internet and the problems are still there when I turn of
the XP firewall and the ZoneAlarm firewall.

When I try to sign in with the correct password I get the following message
from Windows Messenger:

"We were unable to sign you in to .NET Messenger Service, possibly because
of a problem with the service or with your Internet connection. ..."

And when I try with anything else as a password I get this:

"Signing in to .NET Messenger Service failed because the password is
incorrect or the sign-in name does not exist. ..."

Please help me solve this!


Niklas, Sweden


.Please try to install the lastest verion of MSN message V6.1.
Click to expand...
 
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