Windows Media Player: Won't quit

[Guest]

When playing music with WMP 11, I noticed that clicking the "x" button to
close it does not actually result in exiting the program. My song files still
play and the WMP11 process is still active. In order to completely close the
program, I must use the task manager and end the process. Any suggestions as
to why this might be?

 

[Rick Rogers]

Hi Mike,

Not a solution, but a confirmation that this is a problem. I have
experienced it myself and have not yet found a solution beyond remembering
to stop the music first before closing. And, to add, it happened on a clean
installation with no other software installed yet, so the bug is definitely
within some part of Vista. I suspect it is either a supplied codec or a
sound driver file, but have yet to determine which.

Can you tell me what sound card you are using, and what version of Vista is
installed (home/business/ultimate and whether 32 or 64 bit)?

--
Best of Luck,

Rick Rogers, aka "Nutcase" - Microsoft MVP

Windows help - www.rickrogers.org

 

[Guest]

Do you notice that the Media Preview process (I assumed called by explorer)
is often in memory when MP stays in memory. Wmprph.exe

 

[Rick Rogers]

Can't say that I have, but haven't actively looked for it either.

--
Best of Luck,

Rick Rogers, aka "Nutcase" - Microsoft MVP

Windows help - www.rickrogers.org

 

[Guest]

Hi Mike,

Not a solution, but a confirmation that this is a problem. I have
experienced it myself and have not yet found a solution beyond remembering
to stop the music first before closing. And, to add, it happened on a clean
installation with no other software installed yet, so the bug is definitely
within some part of Vista. I suspect it is either a supplied codec or a
sound driver file, but have yet to determine which.

Can you tell me what sound card you are using, and what version of Vista is
installed (home/business/ultimate and whether 32 or 64 bit)?

--
Best of Luck,

Rick Rogers, aka "Nutcase" - Microsoft MVP

Windows help - www.rickrogers.org

Rick-

I am running Vista Home Premium 32-bit with an Audigy 2 card.

 

[Rick Rogers]

Ok, well that eliminates version as well as driver. I have it occur on a
64-bit Ultimate installation that is using an AC97 sound controller. I have
also noticed that this does not occur with video files, only sound, so this
leads me to believe it is a codec problem.

--
Best of Luck,

Rick Rogers, aka "Nutcase" - Microsoft MVP

Windows help - www.rickrogers.org

 

[The Seabat]

I'm having the same problem on Windows 2000 Pro running WMP 7 !!!!

 

[Guest]

Anyone find a solution for this?? It is quite annoying to know that WMP
doesn't shut down and continues to play in the background. I'm running Vista
Business 32 bit system. Is windows going to fix this problem??

 

[Ian Betts]

--
Ian

Anyone find a solution for this?? It is quite annoying to know that WMP
doesn't shut down and continues to play in the background. I'm running
Vista
Business 32 bit system. Is windows going to fix this problem??

Strange, I have a Vista laptop running beside me when answering these
questions and mine shuts down instantly when I click that X. It does in XP
as well. If your just won't try clicking the stop playing button on the play
controls first.

 

[Neil Harley]

Anyone find a solution for this?? It is quite annoying to know that WMP
doesn't shut down and continues to play in the background. I'm running Vista
Business 32 bit system. Is windows going to fix this problem??

I doubt Windows will fix the problem but a programmer might at some
point ;-)

WMP on Ultimate here will continue to play music if Media Centre is open
before WMP is opened. After closing WMP I have to close MC to get the
music to stop but I don't know of a fix.

 

[zachd [MSFT]]

Media Center uses the player for some aspects of its work.

 

[zachd [MSFT]]

If you have this problem after you install Service Pack 1, that would be
more interesting. There are some instances in Windows Vista pre-SP1 where
external apps can leave a bogus reference count open to the player, thus
preventing shutdown. In SP1 the player is smarter about making sure
reference counts are valid.

 

[zachd [MSFT]]

You should be extremely less likely to have this problem once you install
Vista SP1. Is SP1 installed to this system?

 

[jonstatt]

I am having the problems where the media player is not quitting AND I
am running Vista 32bit SP1. It was doing it before, and it still does
it now

 

[jonstatt]

Hi Zach,

I presume I can just create a DMP from the windows task manager by
right clicking on the wmplayer.exe process and choosing Create Dump
File. I have done this, but the file size is about 365Megs. Where can
I upload this to?

Thanks,
Jonathan

 

[zachd [MSFT]]

You probably want to ZIP or RAR that up first, but anyplace like yousendit
or megaupload or that kind of temporary file transfer site would be great.
=)

 

[jonstatt]

Hi Zach,

Please find the upload at http://www.megaupload.com/?d=ZNJDO60B

I hope I have done this correctly. Of course I have zipped it and it
did shrink down to something much more reasonable.

Regards,
Jonathan

 

[zachd [MSFT]]

Thank you, I'll pass this along to a friend of mine who's interested
in/following up on this.

 

[JWNGator]

I have this problem as well -- but ONLY on SP1.

I am using Vista Home Premium 32-bit.

I have narrowed the problem down somewhat. First, I have to open WMP by
double-clicking on a media file (e.g., mp3). If I open WMP through the start
menu, the failure won't happen. Then, I have to hibernate the system without
closing WMP. After resuming, when I try to exit WMP, the process won't end.
Then when I try to open WMP again (through Start menu or double-clicking) the
window won't open.

 

[zachd [MSFT]]

That particularly indicates that one of your system drivers isn't
unhibernating well.

It would probably be a great idea to identify the video card and audio card
for your system. What are those? Do the vendors have driver updates
available for those?