Hi Starlight
First, clear out temporary files and delete cookies.
http://www.pchell.com/support/privacy.shtml
How To Update Video Driver
If you don't know the location of your Video driver, or how to find it:
Location for XP
http://support.microsoft.com/default.aspx?scid=kb;en-us;Q314854
http://www.microsoft.com/windowsxp/using/games/learnmore/updatingdrivers.mspx
or......
http://support.microsoft.com/default.aspx?scid=kb;en-us;Q314854
Find the information on your video driver. Then go to the website for mfg.
of the video driver and look for the update to download and install. There
may also be a Update Driver button on the dialog box you can use to go
direct to the update download site.
also........
Try reducing hardware acceleration:
Right click on the Desktop on an open area,
Properties>Settings>Advanced>Troubleshoot
Move the slider back to the left a little and test to see if that helps.
Try it at increments until you get all the way to the left end to see if
that helps.
and.....
Has he installed any 3rd party programs lately? Google or Yahoo tooblar? If
so, disable them and see if that helps. If he has Yahoo Companion,
uninstall it, it is known to cause various problems. Does he have a Restore
point to a date prior to when he started having this problem that he can do
a System Restore?
Did he run the SpyBot and AdAware in Safe Mode with Hidden Files enabled?
Many types of mayware variants can hide in Windows files while they are in
use, and can't be detected, or removed. That is why you need to run these
programs in the Safe Mode, with the Hidden files enabled.
Have him go to Control Panel> Internet Options> Advanced> uncheck "Enable
third
party browser extensions."
If this allows IE to work, then you still have some form of scumware on your
system.
If he can't access or download from the Internet from his computer for the
necessary information and cleaning toolss, then use the one you are sending
this message from, or another available one, and download and copy the
information and programs to that PC and then a floppy, or burn to a CD, then
copy it to his computer:
Dealing with Unwanted Spyware and Parasites:
http://mvps.org/winhelp2002/unwanted.htm
Hope this helps.
Jan
MS MVP - IE [DTS/AumHa]
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