Windows Installer Update not installed

  • Thread starter Thread starter JD
  • Start date Start date
J

JD

MS has downloaded an update Windows Installer 3.1 but it won't
install. Where do I go for help?

My system is XP SP2 with 1gig RAM, tons of HD space.
I have run a Repair and SFC /Scannow.

Many thanks for any help.

JD
 
Hi,
Where do I go for help?
Click to expand...

Here is fine, you could also use:
news://msnews.microsoft.com/microsoft.public.windowsupdate

Is there an error code?

Click start/run, type %windir%/windowsupdate.log and click ok. Scroll to the
bottom (most recent activity), see if you can find the event failure and
copy/paste that into a reply to this post.

--
Best of Luck,

Rick Rogers, aka "Nutcase" - Microsoft MVP

Associate Expert - WindowsXP Expert Zone

Windows help - www.rickrogers.org
 
Thanks Chuck

I now get an error message "KB89380v2 Setup Error - Access is denied -
Installation did not completely install.

It then re-booted and said "Installer not completely restored and may
not work" - sorry, not verbatim but to that effect.

JD
 
Thanks Rick - no error code.
JD

Rick \"Nutcase\" Rogers said:
Hi,


Here is fine, you could also use:
news://msnews.microsoft.com/microsoft.public.windowsupdate

Is there an error code?

Click start/run, type %windir%/windowsupdate.log and click ok. Scroll to the
bottom (most recent activity), see if you can find the event failure and
copy/paste that into a reply to this post.
Click to expand...
 
From my initial response:

"Click start/run, type %windir%/windowsupdate.log and click ok. Scroll to
the
bottom (most recent activity), see if you can find the event failure and
copy/paste that into a reply to this post."

--
Best of Luck,

Rick Rogers, aka "Nutcase" - Microsoft MVP

Associate Expert - WindowsXP Expert Zone

Windows help - www.rickrogers.org
 
Rick
This is the part of the file beginning Updates to Install = 1


2005-07-03 16:22:13 1272 454 COMAPI - Updates to
install = 1
2005-07-03 16:22:13 1272 454 COMAPI <<-- SUBMITTED
-- COMAPI: Install [ClientId = WindowsUpdate]
2005-07-03 16:22:13 1176 310 Agent *************
2005-07-03 16:22:13 1176 310 Agent ** START **
Agent: Installing updates [CallerId = WindowsUpdate]
2005-07-03 16:22:13 1176 310 Agent *********
2005-07-03 16:22:13 1176 310 Agent * Updates to
install = 1
2005-07-03 16:22:13 1176 310 Agent * Title =
<NULL>
2005-07-03 16:22:13 1176 310 Agent * UpdateId
= {B166A6A9-398B-4C81-B8DB-2043CF0672A1}.103
2005-07-03 16:22:13 1176 310 Agent *
Bundles 1 updates:
2005-07-03 16:22:13 1176 310 Agent *
{F2FCA9BF-05AD-460A-977C-355CE5734118}.102
2005-07-03 16:22:17 1176 4a8 Report REPORT EVENT:
{C17341A2-7BC1-4DC4-B256-239C4F1CA4D5} 2005-07-03 16:22:12-0700
1 162 101 {B166A6A9-398B-4C81-B8DB-2043CF0672A1} 103
0 WindowsUpdate Success Content Download Download
succeeded.
2005-07-03 16:22:20 1176 310 Handler Attempting to
create remote handler process as JOHNS\John in session 0
2005-07-03 16:22:20 1176 310 DnldMgr Preparing
update for install, updateId =
{F2FCA9BF-05AD-460A-977C-355CE5734118}.102.
2005-07-03 16:22:20 2504 978 Misc ===========
Logging initialized (build: 5.8.0.2469, tz: -0700) ===========
2005-07-03 16:22:20 2504 978 Misc = Process:
C:\WINDOWS\system32\wuauclt.exe
2005-07-03 16:22:20 2504 978 Misc = Module:
C:\WINDOWS\system32\wuaueng.dll
2005-07-03 16:22:20 2504 978 Handler :::::::::::::
2005-07-03 16:22:20 2504 978 Handler :: START ::
Handler: Windows Patch Install
2005-07-03 16:22:20 2504 978 Handler :::::::::
2005-07-03 16:22:20 2504 978 Handler : Updates to
install = 1
2005-07-03 16:22:20 2504 978 Handler : Installing
update {F2FCA9BF-05AD-460A-977C-355CE5734118}.102
2005-07-03 16:22:20 2504 d8c Handler Installing
with parameters=/norestart /quiet -er,
sandbox=C:\WINDOWS\SoftwareDistribution\Download\ad9c4c2a779933f83b51a49a2c88838d.
2005-07-03 16:22:48 2504 d8c Handler Install
completed with 0x80070005.
2005-07-03 16:22:48 2504 978 Handler FATAL: UH:
0x80070005: InstallOrUninstallThread failed
2005-07-03 16:22:48 2504 978 Handler : WARNING:
Install completed: result type = 0x0, installer error = True, error =
0x80070005, disabled until reboot = Yes, reboot required = No
2005-07-03 16:22:48 2504 978 Handler FATAL: UH:
0x8024200b: HandleSingleUpdate failed
2005-07-03 16:22:48 2504 978 Handler :::::::::
2005-07-03 16:22:48 2504 978 Handler :: END ::
Handler: Windows Patch Install
2005-07-03 16:22:48 2504 978 Handler :::::::::::::
2005-07-03 16:22:48 1176 310 Agent *********
2005-07-03 16:22:48 1176 310 Agent ** END **
Agent: Installing updates [CallerId = WindowsUpdate]
2005-07-03 16:22:48 1176 310 Agent *************
2005-07-03 16:22:48 1272 efc COMAPI >>-- RESUMED
-- COMAPI: Install [ClientId = WindowsUpdate]
2005-07-03 16:22:48 1272 efc COMAPI - Install
call complete (succeeded = 0, succeeded with errors = 0, failed = 1,
unaccounted = 0)
2005-07-03 16:22:48 1272 efc COMAPI - Reboot
required = Yes
2005-07-03 16:22:48 1272 efc COMAPI - WARNING:
Exit code = 0x00000000; Call error code = 0x80240022
2005-07-03 16:22:48 1272 efc COMAPI ---------
2005-07-03 16:22:48 1272 efc COMAPI -- END --
COMAPI: Install [ClientId = WindowsUpdate]
2005-07-03 16:22:48 1272 efc COMAPI -------------
2005-07-03 16:22:53 1176 310 Report REPORT EVENT:
{4C347538-48E0-40F2-A948-EF831467AAFD} 2005-07-03 16:22:48-0700
1 182 101 {B166A6A9-398B-4C81-B8DB-2043CF0672A1} 103
80070005 WindowsUpdate Failure Content Install Installation
Failure: Windows failed to install the following update with error
0x80070005: Microsoft Windows Installer 3.1.
2005-07-03 16:22:54 1272 454 COMAPI Installation
wizard (API) invoking RebootSystem
2005-07-03 16:22:54 1272 454 Misc WARNING: SUS
Client is rebooting system.
2005-07-03 16:23:01 1176 220 AU AU Restart
required....
2005-07-03 16:23:01 1176 868 AU ###########
AU: Initializing Automatic Updates ###########
2005-07-03 16:23:01 1176 868 AU # AU
disabled through User preference
2005-07-03 16:23:01 1176 868 AU # AU is
disabled, not initializing any handlers
2005-07-03 16:23:01 736 970 Misc ===========
Logging initialized (build: 5.8.0.2469, tz: -0700) ===========
2005-07-03 16:23:01 736 970 Misc = Process:
\??\C:\WINDOWS\system32\winlogon.exe
2005-07-03 16:23:01 736 970 Misc = Module:
C:\WINDOWS\system32\wuaueng.dll
2005-07-03 16:23:01 736 970 Shutdwn FATAL:
WUAutoUpdateAtShutdown failed, hr=8024A000
2005-07-03 16:23:04 1176 868 Service *********
2005-07-03 16:23:04 1176 868 Service ** END **
Service: Service exit [Exit code = 0x240001]
2005-07-03 16:23:04 1176 868 Service *************
2005-07-03 16:24:19 1172 868 Misc ===========
Logging initialized (build: 5.8.0.2469, tz: -0700) ===========
2005-07-03 16:24:19 1172 868 Misc = Process:
C:\WINDOWS\System32\svchost.exe
2005-07-03 16:24:19 1172 868 Misc = Module:
C:\WINDOWS\system32\wuaueng.dll
2005-07-03 16:24:19 1172 868 Service *************
2005-07-03 16:24:19 1172 868 Service ** START **
Service: Service startup
2005-07-03 16:24:19 1172 868 Service *********
2005-07-03 16:24:19 1172 868 Agent * WU client
version 5.8.0.2469
2005-07-03 16:24:19 1172 868 Agent *
SusClientId = 'cf7f85d5-cd8a-4d55-9c22-506a0377274e'
2005-07-03 16:24:19 1172 868 Agent * Base
directory: C:\WINDOWS\SoftwareDistribution
2005-07-03 16:24:19 1172 868 Agent * Access
type: No proxy
2005-07-03 16:24:19 1172 868 Agent * Network
state: Connected
 
Hi,

Updates from the Windows Update Web site are not installed and an "Error
0x80070005: Access is denied" error message is logged to the Windows
Update.log file
http://support.microsoft.com/?kbid=836926

--
Best of Luck,

Rick Rogers, aka "Nutcase" - Microsoft MVP

Associate Expert - WindowsXP Expert Zone

Windows help - www.rickrogers.org

JD said:
Rick
This is the part of the file beginning Updates to Install = 1


2005-07-03 16:22:13 1272 454 COMAPI - Updates to
install = 1
2005-07-03 16:22:13 1272 454 COMAPI <<-- SUBMITTED
-- COMAPI: Install [ClientId = WindowsUpdate]
2005-07-03 16:22:13 1176 310 Agent *************
2005-07-03 16:22:13 1176 310 Agent ** START **
Agent: Installing updates [CallerId = WindowsUpdate]
2005-07-03 16:22:13 1176 310 Agent *********
2005-07-03 16:22:13 1176 310 Agent * Updates to
install = 1
2005-07-03 16:22:13 1176 310 Agent * Title =
<NULL>
2005-07-03 16:22:13 1176 310 Agent * UpdateId
= {B166A6A9-398B-4C81-B8DB-2043CF0672A1}.103
2005-07-03 16:22:13 1176 310 Agent *
Bundles 1 updates:
2005-07-03 16:22:13 1176 310 Agent *
{F2FCA9BF-05AD-460A-977C-355CE5734118}.102
2005-07-03 16:22:17 1176 4a8 Report REPORT EVENT:
{C17341A2-7BC1-4DC4-B256-239C4F1CA4D5} 2005-07-03 16:22:12-0700
1 162 101 {B166A6A9-398B-4C81-B8DB-2043CF0672A1} 103
0 WindowsUpdate Success Content Download Download
succeeded.
2005-07-03 16:22:20 1176 310 Handler Attempting to
create remote handler process as JOHNS\John in session 0
2005-07-03 16:22:20 1176 310 DnldMgr Preparing
update for install, updateId =
{F2FCA9BF-05AD-460A-977C-355CE5734118}.102.
2005-07-03 16:22:20 2504 978 Misc ===========
Logging initialized (build: 5.8.0.2469, tz: -0700) ===========
2005-07-03 16:22:20 2504 978 Misc = Process:
C:\WINDOWS\system32\wuauclt.exe
2005-07-03 16:22:20 2504 978 Misc = Module:
C:\WINDOWS\system32\wuaueng.dll
2005-07-03 16:22:20 2504 978 Handler :::::::::::::
2005-07-03 16:22:20 2504 978 Handler :: START ::
Handler: Windows Patch Install
2005-07-03 16:22:20 2504 978 Handler :::::::::
2005-07-03 16:22:20 2504 978 Handler : Updates to
install = 1
2005-07-03 16:22:20 2504 978 Handler : Installing
update {F2FCA9BF-05AD-460A-977C-355CE5734118}.102
2005-07-03 16:22:20 2504 d8c Handler Installing
with parameters=/norestart /quiet -er,
sandbox=C:\WINDOWS\SoftwareDistribution\Download\ad9c4c2a779933f83b51a49a2c88838d.
2005-07-03 16:22:48 2504 d8c Handler Install
completed with 0x80070005.
2005-07-03 16:22:48 2504 978 Handler FATAL: UH:
0x80070005: InstallOrUninstallThread failed
2005-07-03 16:22:48 2504 978 Handler : WARNING:
Install completed: result type = 0x0, installer error = True, error =
0x80070005, disabled until reboot = Yes, reboot required = No
2005-07-03 16:22:48 2504 978 Handler FATAL: UH:
0x8024200b: HandleSingleUpdate failed
2005-07-03 16:22:48 2504 978 Handler :::::::::
2005-07-03 16:22:48 2504 978 Handler :: END ::
Handler: Windows Patch Install
2005-07-03 16:22:48 2504 978 Handler :::::::::::::
2005-07-03 16:22:48 1176 310 Agent *********
2005-07-03 16:22:48 1176 310 Agent ** END **
Agent: Installing updates [CallerId = WindowsUpdate]
2005-07-03 16:22:48 1176 310 Agent *************
2005-07-03 16:22:48 1272 efc COMAPI >>-- RESUMED
-- COMAPI: Install [ClientId = WindowsUpdate]
2005-07-03 16:22:48 1272 efc COMAPI - Install
call complete (succeeded = 0, succeeded with errors = 0, failed = 1,
unaccounted = 0)
2005-07-03 16:22:48 1272 efc COMAPI - Reboot
required = Yes
2005-07-03 16:22:48 1272 efc COMAPI - WARNING:
Exit code = 0x00000000; Call error code = 0x80240022
2005-07-03 16:22:48 1272 efc COMAPI ---------
2005-07-03 16:22:48 1272 efc COMAPI -- END --
COMAPI: Install [ClientId = WindowsUpdate]
2005-07-03 16:22:48 1272 efc COMAPI -------------
2005-07-03 16:22:53 1176 310 Report REPORT EVENT:
{4C347538-48E0-40F2-A948-EF831467AAFD} 2005-07-03 16:22:48-0700
1 182 101 {B166A6A9-398B-4C81-B8DB-2043CF0672A1} 103
80070005 WindowsUpdate Failure Content Install Installation
Failure: Windows failed to install the following update with error
0x80070005: Microsoft Windows Installer 3.1.
2005-07-03 16:22:54 1272 454 COMAPI Installation
wizard (API) invoking RebootSystem
2005-07-03 16:22:54 1272 454 Misc WARNING: SUS
Client is rebooting system.
2005-07-03 16:23:01 1176 220 AU AU Restart
required....
2005-07-03 16:23:01 1176 868 AU ###########
AU: Initializing Automatic Updates ###########
2005-07-03 16:23:01 1176 868 AU # AU
disabled through User preference
2005-07-03 16:23:01 1176 868 AU # AU is
disabled, not initializing any handlers
2005-07-03 16:23:01 736 970 Misc ===========
Logging initialized (build: 5.8.0.2469, tz: -0700) ===========
2005-07-03 16:23:01 736 970 Misc = Process:
\??\C:\WINDOWS\system32\winlogon.exe
2005-07-03 16:23:01 736 970 Misc = Module:
C:\WINDOWS\system32\wuaueng.dll
2005-07-03 16:23:01 736 970 Shutdwn FATAL:
WUAutoUpdateAtShutdown failed, hr=8024A000
2005-07-03 16:23:04 1176 868 Service *********
2005-07-03 16:23:04 1176 868 Service ** END **
Service: Service exit [Exit code = 0x240001]
2005-07-03 16:23:04 1176 868 Service *************
2005-07-03 16:24:19 1172 868 Misc ===========
Logging initialized (build: 5.8.0.2469, tz: -0700) ===========
2005-07-03 16:24:19 1172 868 Misc = Process:
C:\WINDOWS\System32\svchost.exe
2005-07-03 16:24:19 1172 868 Misc = Module:
C:\WINDOWS\system32\wuaueng.dll
2005-07-03 16:24:19 1172 868 Service *************
2005-07-03 16:24:19 1172 868 Service ** START **
Service: Service startup
2005-07-03 16:24:19 1172 868 Service *********
2005-07-03 16:24:19 1172 868 Agent * WU client
version 5.8.0.2469
2005-07-03 16:24:19 1172 868 Agent *
SusClientId = 'cf7f85d5-cd8a-4d55-9c22-506a0377274e'
2005-07-03 16:24:19 1172 868 Agent * Base
directory: C:\WINDOWS\SoftwareDistribution
2005-07-03 16:24:19 1172 868 Agent * Access
type: No proxy
2005-07-03 16:24:19 1172 868 Agent * Network
state: Connected

Rick \"Nutcase\" Rogers said:
From my initial response:

"Click start/run, type %windir%/windowsupdate.log and click ok. Scroll to
the
bottom (most recent activity), see if you can find the event failure and
copy/paste that into a reply to this post."
Click to expand...
Click to expand...
 
Rick, once again you've made my day! Thanks.

I had bought a new, custom built, computer, and, for the first time
ever, had an OEM O/S installed. I was not aware they had not set
full permissions for me, the only user. I had to do Method 3 and
Method 4.

I missed the error code by re-booting after the failed install -
pressing stop would have shown it to me.
Many thanks for your help.

JD
 
Glad to have been of assistance.

--
Best of Luck,

Rick Rogers, aka "Nutcase" - Microsoft MVP

Associate Expert - WindowsXP Expert Zone

Windows help - www.rickrogers.org
 
Hi, I am new here.
I have the same thread problem here but I have WinXP sp2 in italian
language here...
Any difference in those reparing methods for that?
I still get the same error during the installing process.
Thanks for help,
Giò
 
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