Windows Installer ot working!

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Guest

Hello, I am a "newbie" I have just got Windows XP Pro and downloaded all the
updates including service pack 2.

My problem is that when I try to install a programme (F-Secure anti-virus
for PPC)
I download to my desktop, no problem, I click on it and it unpack/unzip,
again no problem. But no installation takes place. What does happen is that
when I am shutting down, the Logo comes up the installer starts and then
says.... "We cannot install this application as windows is shutting down!"

It only seems to want to install as I am shutting down and at no other time.
Any help or suggestions would be gratefully received!
 
Hi Chris,

Thank you for your input. I am afraid it did not work.
To check it out I tried to install "Autoroute 2002"

I went to start, computer, "e" drive and then "Install"
The following came up:

"The Widows Installer could not be accessed. This can occur if you are
running Windoes in "safe" mode (I am not!) or if the Widows Installer is not
correctlyinstalled. contact your support personnel for assistance.



I am completely lost! Any assitance or guidance would be gratefully
appreciated!
Igor (My daughter thinks I am very ugly!)
 
Do you have any other Anti-Virus software installed on your system?
if so they could be conflicting with each other...
If you do have another program installed on your system you might try to
disable it temporarily to see if your new program will install...
As a general rule of thumb it is recommened that you only install one
Anti-Virus program...

L391
 
Hello L391,
Sorry, did not work. I di as you suggested and closed down my "Windows
Firewall and my "Zone Alarm fire wall. I closed down my "Nortons Anti-virus
and my AVG & Anti-virus so that nothing was running and tried to install.
Once again the same problem. It unpacks okay but the windows installer
refuses to run with it until I am closing down!
I believe I have a corrupt windows installer but I do not know how to remove
it or how to download and reinstall it again! I hope you may be able to help?
Thanks anyway. Mike Tagg
 
Eureka! "The bells are ringing!"

What can I say? Many many thanks, all is well with the world. I di as you
suggested and tried a couple of other programmes, I must say with mixed
results that got me even more confused! Some seemed to load with no problem
whatsoever. others loaded in Spanish and yet others said my "Windows
Installer was wrong version or corrupted etc.

So I left that went to my "Reg Cleaner" Did a clean all, crossed my fingers,
went for a cup of coffee, came back, restarted and "F-save installed no
problem!
I believe, all though I don't know, that it was my registry which was at
fault somewhere?
Once again many thanks
 
Well I'm glad to hear that you got it under control, keep your registry
cleaned up at least do once every other week, If you do alot of moving things
around downloading etc. might want to do more often...
Regards,
L391
 
Hi L391,
once again many thanks and I will do as you say regarding keeping the
registry cleaned up.
Keep up ther good work!
Igor
 
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