Windows Index Score Won't Work

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Guest

I have Vista on both my laptop and on my Desktop. When I go to control
panel\Performance Information Tools on my laptop I see everything I am
supposed to and I can update or refresh my score. However when I go to the
same place on my Desktop the last thing I see is "Not sure where to start?
Learn how you can improve your computer's performance." and the rest is just
a blank white page I don't see a score and I can't update or refresh my
score. I wouldn't care but this is impairing my ability to install software.
Has anyone else run into this problem? I really don't want to reinstall and
when you boot from the CD the repair option doesn't really do much for this
scenario. Any help would be appreciated! Oh and before you ask, yes my
windows is genuine.
 
On your computer where Control Panel>Performance Information and Tools is
broken, try this. In the registry editor, navigate to the following two
keys (both keys may not be present, but you probably have one or the other):

HKEY_CURRENT_USER \ SOFTWARE \ Policies \ Microsoft \ Windows \ Control
Panel \ Performance Control Panel

In the right-pane, delete the value named PerfcplEnabled (if found).

-And/Or-

HKEY_LOCAL_MACHINE \ SOFTWARE \ Policies \ Microsoft \ Windows \ Control
Panel \ Performance Control Panel

In the right-pane, delete the value named PerfcplEnabled (if found).
 
Ok, I did that and it seemed to work at first because the "rate your computer
button" was there, however when it was finished I got this error message.
"Cannot complete assessment. The assessment or other operation did not
complete successfully. This is due to an error being reported from the
operating system, driver, or other component... Do you have any other ideas
or is this just a botched installation?
 
Windows Experience Index - Performance Information and Tools page is completely blank:
http://www.winhelponline.com/articles/152/1/

--
Regards,

Ramesh Srinivasan, Microsoft MVP [Windows Shell/User]
Windows® Troubleshooting http://www.winhelponline.com


I have Vista on both my laptop and on my Desktop. When I go to control
panel\Performance Information Tools on my laptop I see everything I am
supposed to and I can update or refresh my score. However when I go to the
same place on my Desktop the last thing I see is "Not sure where to start?
Learn how you can improve your computer's performance." and the rest is just
a blank white page I don't see a score and I can't update or refresh my
score. I wouldn't care but this is impairing my ability to install software.
Has anyone else run into this problem? I really don't want to reinstall and
when you boot from the CD the repair option doesn't really do much for this
scenario. Any help would be appreciated! Oh and before you ask, yes my
windows is genuine.
 
It sounds like it might just work, unfortunatly, Vista Home Premium doesn't
have a group policy editor, you need buisness or ultimate for that. Is there
a way to install it or some way around this issue?
 
I just read the rest of that page where it tells you what to do if you have a
version without the gpedit. unfortunatly it's the same suggestion that
dean-dean gave me and I'm still getting the same error message as before
which is "Cannot complete assessment, The assessment or other operation did
not complete successfully. This is due to an error being reported from the
operating system, driver, or other component."

Benchmark8660 said:
It sounds like it might just work, unfortunatly, Vista Home Premium doesn't
have a group policy editor, you need buisness or ultimate for that. Is there
a way to install it or some way around this issue?

Ramesh said:
Windows Experience Index - Performance Information and Tools page is completely blank:
http://www.winhelponline.com/articles/152/1/

--
Regards,

Ramesh Srinivasan, Microsoft MVP [Windows Shell/User]
Windows® Troubleshooting http://www.winhelponline.com


I have Vista on both my laptop and on my Desktop. When I go to control
panel\Performance Information Tools on my laptop I see everything I am
supposed to and I can update or refresh my score. However when I go to the
same place on my Desktop the last thing I see is "Not sure where to start?
Learn how you can improve your computer's performance." and the rest is just
a blank white page I don't see a score and I can't update or refresh my
score. I wouldn't care but this is impairing my ability to install software.
Has anyone else run into this problem? I really don't want to reinstall and
when you boot from the CD the repair option doesn't really do much for this
scenario. Any help would be appreciated! Oh and before you ask, yes my
windows is genuine.
Click to expand...
Click to expand...
 
Hello,

so could be there an issue with a display/graphics driver? Have you updated them?

Greetings,
P. Di Stolfo

Benchmark8660 said:
I just read the rest of that page where it tells you what to do if you have a
version without the gpedit. unfortunatly it's the same suggestion that
dean-dean gave me and I'm still getting the same error message as before
which is "Cannot complete assessment, The assessment or other operation did
not complete successfully. This is due to an error being reported from the
operating system, driver, or other component."

Benchmark8660 said:
It sounds like it might just work, unfortunatly, Vista Home Premium doesn't
have a group policy editor, you need buisness or ultimate for that. Is there
a way to install it or some way around this issue?

Ramesh said:
Windows Experience Index - Performance Information and Tools page is completely blank:
http://www.winhelponline.com/articles/152/1/

--
Regards,

Ramesh Srinivasan, Microsoft MVP [Windows Shell/User]
Windows® Troubleshooting http://www.winhelponline.com


I have Vista on both my laptop and on my Desktop. When I go to control
panel\Performance Information Tools on my laptop I see everything I am
supposed to and I can update or refresh my score. However when I go to the
same place on my Desktop the last thing I see is "Not sure where to start?
Learn how you can improve your computer's performance." and the rest is just
a blank white page I don't see a score and I can't update or refresh my
score. I wouldn't care but this is impairing my ability to install software.
Has anyone else run into this problem? I really don't want to reinstall and
when you boot from the CD the repair option doesn't really do much for this
scenario. Any help would be appreciated! Oh and before you ask, yes my
windows is genuine.
Click to expand...
Click to expand...
Click to expand...
 
Just a shot in the dark, last time the Performance Index didnt work for me it
was due to a 3rd party app, TweakVI, which disables it by default.

AM

Benchmark8660 said:
I just read the rest of that page where it tells you what to do if you have a
version without the gpedit. unfortunatly it's the same suggestion that
dean-dean gave me and I'm still getting the same error message as before
which is "Cannot complete assessment, The assessment or other operation did
not complete successfully. This is due to an error being reported from the
operating system, driver, or other component."

Benchmark8660 said:
It sounds like it might just work, unfortunatly, Vista Home Premium doesn't
have a group policy editor, you need buisness or ultimate for that. Is there
a way to install it or some way around this issue?

Ramesh said:
Windows Experience Index - Performance Information and Tools page is completely blank:
http://www.winhelponline.com/articles/152/1/

--
Regards,

Ramesh Srinivasan, Microsoft MVP [Windows Shell/User]
Windows® Troubleshooting http://www.winhelponline.com


I have Vista on both my laptop and on my Desktop. When I go to control
panel\Performance Information Tools on my laptop I see everything I am
supposed to and I can update or refresh my score. However when I go to the
same place on my Desktop the last thing I see is "Not sure where to start?
Learn how you can improve your computer's performance." and the rest is just
a blank white page I don't see a score and I can't update or refresh my
score. I wouldn't care but this is impairing my ability to install software.
Has anyone else run into this problem? I really don't want to reinstall and
when you boot from the CD the repair option doesn't really do much for this
scenario. Any help would be appreciated! Oh and before you ask, yes my
windows is genuine.
Click to expand...
Click to expand...
Click to expand...
 
The Control Panel>Performance Information and Tools "blank page" problem and
"cannot complete assessment" problem would be two separate issues. As to
"cannot complete assessment", does Device Manager show any Unknown or
Problem Devices? Do you have the latest Sound and Display drivers that are
Vista compatible? If so, you could try this:

Go to C:\Windows\Performance\WinSAT\DataStore and create a New Folder within
the DataStore folder. Cut and Paste all the XML Documents (.xml files) in
DataStore into the New Folder. Then try to update your score. If this
doesn't work, move the .xml files back as they were, and delete the empty
New Folder.

You could also read the winsat.log under C:\Windows\Performance\WinSAT to
help determine where "Update my score" is failing.
 
Hmm...

I have TweakVI installed on several machines and not one of them has the
Performance Index disabled.


Honu


AM said:
Just a shot in the dark, last time the Performance Index didnt work for me
it
was due to a 3rd party app, TweakVI, which disables it by default.

AM

Benchmark8660 said:
I just read the rest of that page where it tells you what to do if you
have a
version without the gpedit. unfortunatly it's the same suggestion that
dean-dean gave me and I'm still getting the same error message as before
which is "Cannot complete assessment, The assessment or other operation
did
not complete successfully. This is due to an error being reported from
the
operating system, driver, or other component."

Benchmark8660 said:
It sounds like it might just work, unfortunatly, Vista Home Premium
doesn't
have a group policy editor, you need buisness or ultimate for that. Is
there
a way to install it or some way around this issue?

:

Windows Experience Index - Performance Information and Tools page is
completely blank:
http://www.winhelponline.com/articles/152/1/

--
Regards,

Ramesh Srinivasan, Microsoft MVP [Windows Shell/User]
Windows® Troubleshooting http://www.winhelponline.com


message I have Vista on both my laptop and on my Desktop. When I go to
control
panel\Performance Information Tools on my laptop I see everything I
am
supposed to and I can update or refresh my score. However when I go
to the
same place on my Desktop the last thing I see is "Not sure where to
start?
Learn how you can improve your computer's performance." and the rest
is just
a blank white page I don't see a score and I can't update or refresh
my
score. I wouldn't care but this is impairing my ability to install
software.
Has anyone else run into this problem? I really don't want to
reinstall and
when you boot from the CD the repair option doesn't really do much
for this
scenario. Any help would be appreciated! Oh and before you ask, yes
my
windows is genuine.
Click to expand...
Click to expand...
Click to expand...
 
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