Windows Help doesn't work

  • Thread starter Thread starter LMS
  • Start date Start date
L

LMS

Please I need your help. I installed Windows XP
Professional edition yesterday. It works perfectly except
for the Help. It doesn't appear when I click on it on the
Start Menu or from any other location.

It seems it begins loading the help files but in one or
two seconds the hard drive stops reading and that's all.

What could I do without re-installing Windows? It would
be really annoying to do it again.
 
Hi there,

Start Menu/Help and Support doesn't work:

Click Start->Run and type "helpctr -regserver" (with out
quotation marks) click OK.

If still no joy, then reinstall Help and Support:

Click Start-> Run and type "C:\Windows\inf" and click OK.

Locate pchealth.inf file and Right-click and choose
install. Have your Windows XP CD handy.

HTH
 
Repairs Windows XP's Help and Support
http://www.dougknox.com/xp/scripts_desc/fixwinxphelp.htm

[Courtesy of Doug Knox, MS-MVP]

If the above repair does not work:

Go to Start > Run and type in: helpctr -regserver

To reinstall Help and Support:

Go to C:\Windows\inf\pchealth.inf.
Right-click and choose install. Have your XP CD available.

Note: The folder is hidden by default. Go to Start > Run and type in:
control folders. View: Show hidden files and folders and uncheck
"Hide extensions for known file types".

--
Carey Frisch
Microsoft MVP
Windows XP - Shell/User

Be Smart! Protect your PC!
http://www.microsoft.com/security/protect/

--------------------------------------------------------------------


| Please I need your help. I installed Windows XP
| Professional edition yesterday. It works perfectly except
| for the Help. It doesn't appear when I click on it on the
| Start Menu or from any other location.
|
| It seems it begins loading the help files but in one or
| two seconds the hard drive stops reading and that's all.
|
| What could I do without re-installing Windows? It would
| be really annoying to do it again.
 
It did work! Thanks both of you for your help. :-)
-----Original Message-----
Hi there,

Start Menu/Help and Support doesn't work:

Click Start->Run and type "helpctr -regserver" (with out
quotation marks) click OK.

If still no joy, then reinstall Help and Support:

Click Start-> Run and type "C:\Windows\inf" and click OK.

Locate pchealth.inf file and Right-click and choose
install. Have your Windows XP CD handy.

HTH
----------------------
Venkatesh [MCSD][CCNA]
-----------------------
-----Original Message-----
Please I need your help. I installed Windows XP
Professional edition yesterday. It works perfectly except
for the Help. It doesn't appear when I click on it on the
Start Menu or from any other location.

It seems it begins loading the help files but in one or
two seconds the hard drive stops reading and that's all.

What could I do without re-installing Windows? It would
be really annoying to do it again.
.
Click to expand...
.
Click to expand...
 
You are welcome! :)

---------------------
Venkatesh [MCSD][CCNA]
----------------------

LMS said:
It did work! Thanks both of you for your help. :-)
-----Original Message-----
Hi there,

Start Menu/Help and Support doesn't work:

Click Start->Run and type "helpctr -regserver" (with out
quotation marks) click OK.

If still no joy, then reinstall Help and Support:

Click Start-> Run and type "C:\Windows\inf" and click OK.

Locate pchealth.inf file and Right-click and choose
install. Have your Windows XP CD handy.

HTH
----------------------
Venkatesh [MCSD][CCNA]
-----------------------
-----Original Message-----
Please I need your help. I installed Windows XP
Professional edition yesterday. It works perfectly except
for the Help. It doesn't appear when I click on it on the
Start Menu or from any other location.

It seems it begins loading the help files but in one or
two seconds the hard drive stops reading and that's all.

What could I do without re-installing Windows? It would
be really annoying to do it again.
.
Click to expand...
.
Click to expand...
Click to expand...
 
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