Windows Fax "Refreshing"

[BobS]

A client is using Windows Vista Business, sp1 and has been using Windows Fax
& Scan module. Recently (though they don't know just when) the fax module
stopped working. When it is opened, a notice on the Status Bar says
"refreshing" which would imply it is trying to refresh the list of what is
in the inbox data set I would assume. It never gets past this.

If you try to manually generate a new fax, it goes through the motions but
then doesn't "git 'er done".

The modem appears to be working normally. I though it could be a corruption
issue with the MSFax folder or one of the subfolders or files in it. I
tried moving it to a different location. No luck. I tried uninstalling the
Windows Fax module, restarting, and reinstalling to no avail. I tried
deleting the MSFax folder before uninstalling and after uninstalling so a
whole new set of files and folders would be generated. No luck.

If you change down to the Scan portion of the module it seems to work fine.
You can scan, view previous scans. ...

But when you go back to the Fax portion of the module, there it sits,
"refreshing". If you do anything like trying to generate a fax or change
folders or whatever, it basically hangs and you have to get completely out
and restart the system.

I saw one posting on the web that sounded like the same issue. Their
resolve was to change the fax service to manual; restart the system and
start it manually; change it back to automatic; restart the system and then
all was fine. I tried this and that too yielded no resolve.

H E L P!!! Does anyone know what is going on here???

Thanks,

 

[Russ Valentine [MVP-Outlook]]

Were there any unsuccessful transmissions at any time?
Anything in the Outbox?
Any error messages or info in Event viewer?
Does the Fax Account appear intact in Tools > Fax Accounts?

 

[BobS]

I can't really give you an answer on any of those questions. I assume that
since the software has been uninstalled/reinstalled that the error logs etc.
are now gone. As I said, my client has no idea when things stopped working.
It had been a month or more since they last used it.

I will check the Fax Account this afternoon and get back.

Were there any unsuccessful transmissions at any time?
Anything in the Outbox?
Any error messages or info in Event viewer?
Does the Fax Account appear intact in Tools > Fax Accounts?
--
Russ Valentine
[MVP-Outlook]

A client is using Windows Vista Business, sp1 and has been using Windows
Fax & Scan module. Recently (though they don't know just when) the fax
module stopped working. When it is opened, a notice on the Status Bar
says "refreshing" which would imply it is trying to refresh the list of
what is in the inbox data set I would assume. It never gets past this.

If you try to manually generate a new fax, it goes through the motions
but then doesn't "git 'er done".

The modem appears to be working normally. I though it could be a
corruption issue with the MSFax folder or one of the subfolders or files
in it. I tried moving it to a different location. No luck. I tried
uninstalling the Windows Fax module, restarting, and reinstalling to no
avail. I tried deleting the MSFax folder before uninstalling and after
uninstalling so a whole new set of files and folders would be generated.
No luck.

If you change down to the Scan portion of the module it seems to work
fine. You can scan, view previous scans. ...

But when you go back to the Fax portion of the module, there it sits,
"refreshing". If you do anything like trying to generate a fax or change
folders or whatever, it basically hangs and you have to get completely
out and restart the system.

I saw one posting on the web that sounded like the same issue. Their
resolve was to change the fax service to manual; restart the system and
start it manually; change it back to automatic; restart the system and
then all was fine. I tried this and that too yielded no resolve.

H E L P!!! Does anyone know what is going on here???

Thanks,

--
Bob Showalter
Packer International
(970) 261-8061
(e-mail address removed)

 

[Russ Valentine [MVP-Outlook]]

Event viewer will not have been cleared. Error messages are error messages.
Post any you get.
Uninstalling and reinstalling WFS solves nothing. Never has.
--
Russ Valentine
[MVP-Outlook]

I can't really give you an answer on any of those questions. I assume that
since the software has been uninstalled/reinstalled that the error logs
etc. are now gone. As I said, my client has no idea when things stopped
working. It had been a month or more since they last used it.

I will check the Fax Account this afternoon and get back.

Were there any unsuccessful transmissions at any time?
Anything in the Outbox?
Any error messages or info in Event viewer?
Does the Fax Account appear intact in Tools > Fax Accounts?
--
Russ Valentine
[MVP-Outlook]

A client is using Windows Vista Business, sp1 and has been using Windows
Fax & Scan module. Recently (though they don't know just when) the fax
module stopped working. When it is opened, a notice on the Status Bar
says "refreshing" which would imply it is trying to refresh the list of
what is in the inbox data set I would assume. It never gets past this.

If you try to manually generate a new fax, it goes through the motions
but then doesn't "git 'er done".

The modem appears to be working normally. I though it could be a
corruption issue with the MSFax folder or one of the subfolders or files
in it. I tried moving it to a different location. No luck. I tried
uninstalling the Windows Fax module, restarting, and reinstalling to no
avail. I tried deleting the MSFax folder before uninstalling and after
uninstalling so a whole new set of files and folders would be generated.
No luck.

If you change down to the Scan portion of the module it seems to work
fine. You can scan, view previous scans. ...

But when you go back to the Fax portion of the module, there it sits,
"refreshing". If you do anything like trying to generate a fax or
change folders or whatever, it basically hangs and you have to get
completely out and restart the system.

I saw one posting on the web that sounded like the same issue. Their
resolve was to change the fax service to manual; restart the system and
start it manually; change it back to automatic; restart the system and
then all was fine. I tried this and that too yielded no resolve.

H E L P!!! Does anyone know what is going on here???

Thanks,

--
Bob Showalter
Packer International
(970) 261-8061
(e-mail address removed)

 

[BobS]

The event logs (application and system) showed nothing. I caused it to fail
and rebooted but there was nothing there. I assumed those were the two most
likely, but I did look at the others also.

In checking the FAX account, when it comes up to show which accounts there
are, the status shows "Connecting" forever. I guess this is why the console
is "Refreshing" forever.

I tried removing the FAX account and adding a new one. It asks what kind
and I tell it modem; it then asks if I want it to answer fax calls
automatically or notify for skip for now. If I answer with either of the
first two options, it says, "To send a fax, you must first connect to a fax
modem or server ......". So I am guessing the Windows Fax and Scan module
is not connecting with the modem. The modem responds fine to the query
modem commands in the diagnostic tab for the modem properties in Device
Manager.

So I tried uninstalling the modem and letting Windows reinstall it. Results
are all the same as what I have stated here and in previous posts.

Where is the connection/link that allows the software to know/see that there
is a modem connected to the system. That is what "appears??" to be broke.

Thanks for the continued responses and help.

--
Bob Showalter
Packer International
(970) 261-8061
(e-mail address removed)

Event viewer will not have been cleared. Error messages are error
messages. Post any you get.
Uninstalling and reinstalling WFS solves nothing. Never has.
--
Russ Valentine
[MVP-Outlook]

I can't really give you an answer on any of those questions. I assume
that since the software has been uninstalled/reinstalled that the error
logs etc. are now gone. As I said, my client has no idea when things
stopped working. It had been a month or more since they last used it.

I will check the Fax Account this afternoon and get back.

Were there any unsuccessful transmissions at any time?
Anything in the Outbox?
Any error messages or info in Event viewer?
Does the Fax Account appear intact in Tools > Fax Accounts?
--
Russ Valentine
[MVP-Outlook]
A client is using Windows Vista Business, sp1 and has been using Windows
Fax & Scan module. Recently (though they don't know just when) the fax
module stopped working. When it is opened, a notice on the Status Bar
says "refreshing" which would imply it is trying to refresh the list of
what is in the inbox data set I would assume. It never gets past this.

If you try to manually generate a new fax, it goes through the motions
but then doesn't "git 'er done" >>>
The modem appears to be working normally. I though it could be a

 

[Russ Valentine [MVP-Outlook]]

Time to check whether this fax modem is on the VHCL.
--
Russ Valentine
[MVP-Outlook]

The event logs (application and system) showed nothing. I caused it to
fail and rebooted but there was nothing there. I assumed those were the
two most likely, but I did look at the others also.

In checking the FAX account, when it comes up to show which accounts there
are, the status shows "Connecting" forever. I guess this is why the
console is "Refreshing" forever.

I tried removing the FAX account and adding a new one. It asks what kind
and I tell it modem; it then asks if I want it to answer fax calls
automatically or notify for skip for now. If I answer with either of the
first two options, it says, "To send a fax, you must first connect to a
fax modem or server ......". So I am guessing the Windows Fax and Scan
module is not connecting with the modem. The modem responds fine to the
query modem commands in the diagnostic tab for the modem properties in
Device Manager.

So I tried uninstalling the modem and letting Windows reinstall it.
Results are all the same as what I have stated here and in previous posts.

Where is the connection/link that allows the software to know/see that
there is a modem connected to the system. That is what "appears??" to be
broke.

Thanks for the continued responses and help.

--
Bob Showalter
Packer International
(970) 261-8061
(e-mail address removed)

Event viewer will not have been cleared. Error messages are error
messages. Post any you get.
Uninstalling and reinstalling WFS solves nothing. Never has.
--
Russ Valentine
[MVP-Outlook]

I can't really give you an answer on any of those questions. I assume
that since the software has been uninstalled/reinstalled that the error
logs etc. are now gone. As I said, my client has no idea when things
stopped working. It had been a month or more since they last used it.

I will check the Fax Account this afternoon and get back.

Were there any unsuccessful transmissions at any time?
Anything in the Outbox?
Any error messages or info in Event viewer?
Does the Fax Account appear intact in Tools > Fax Accounts?
--
Russ Valentine
[MVP-Outlook]
A client is using Windows Vista Business, sp1 and has been using
Windows Fax & Scan module. Recently (though they don't know just when)
the fax module stopped working. When it is opened, a notice on the
Status Bar says "refreshing" which would imply it is trying to refresh
the list of what is in the inbox data set I would assume. It never
gets past this.

If you try to manually generate a new fax, it goes through the motions
but then doesn't "git 'er done" >>>
The modem appears to be working normally. I though it could be a

 

[BobS]

Well, I don't see it on the VHCL, but it did work at one time in Vista.
Could it have been the advent of sp1??

Time to check whether this fax modem is on the VHCL.
--
Russ Valentine
[MVP-Outlook]

The event logs (application and system) showed nothing. I caused it to
fail and rebooted but there was nothing there. I assumed those were the
two most likely, but I did look at the others also.

In checking the FAX account, when it comes up to show which accounts
there are, the status shows "Connecting" forever. I guess this is why
the console is "Refreshing" forever.

I tried removing the FAX account and adding a new one. It asks what kind
and I tell it modem; it then asks if I want it to answer fax calls
automatically or notify for skip for now. If I answer with either of the
first two options, it says, "To send a fax, you must first connect to a
fax modem or server ......". So I am guessing the Windows Fax and Scan
module is not connecting with the modem. The modem responds fine to the
query modem commands in the diagnostic tab for the modem properties in
Device Manager.

So I tried uninstalling the modem and letting Windows reinstall it.
Results are all the same as what I have stated here and in previous
posts.

Where is the connection/link that allows the software to know/see that
there is a modem connected to the system. That is what "appears??" to be
broke.

Thanks for the continued responses and help.

--
Bob Showalter
Packer International
(970) 261-8061
(e-mail address removed)

Event viewer will not have been cleared. Error messages are error
messages. Post any you get.
Uninstalling and reinstalling WFS solves nothing. Never has.
--
Russ Valentine
[MVP-Outlook]
I can't really give you an answer on any of those questions. I assume
that since the software has been uninstalled/reinstalled that the error
logs etc. are now gone. As I said, my client has no idea when things
stopped working. It had been a month or more since they last used it.

I will check the Fax Account this afternoon and get back.

Were there any unsuccessful transmissions at any time?
Anything in the Outbox?
Any error messages or info in Event viewer?
Does the Fax Account appear intact in Tools > Fax Accounts?
--
Russ Valentine
[MVP-Outlook]
A client is using Windows Vista Business, sp1 and has been using
Windows Fax & Scan module. Recently (though they don't know just
when) the fax module stopped working. When it is opened, a notice on
the Status Bar says "refreshing" which would imply it is trying to
refresh the list of what is in the inbox data set I would assume. It
never gets past this.

If you try to manually generate a new fax, it goes through the
motions but then doesn't "git 'er done" >>>
The modem appears to be working normally. I though it could be a

 

[Russ Valentine [MVP-Outlook]]

Doubt it. Get a modem that is on the VHCL.

--
Russ Valentine
[MVP-Outlook]

Well, I don't see it on the VHCL, but it did work at one time in Vista.
Could it have been the advent of sp1??

Time to check whether this fax modem is on the VHCL.
--
Russ Valentine
[MVP-Outlook]

The event logs (application and system) showed nothing. I caused it to
fail and rebooted but there was nothing there. I assumed those were the
two most likely, but I did look at the others also.

In checking the FAX account, when it comes up to show which accounts
there are, the status shows "Connecting" forever. I guess this is why
the console is "Refreshing" forever.

I tried removing the FAX account and adding a new one. It asks what
kind and I tell it modem; it then asks if I want it to answer fax calls
automatically or notify for skip for now. If I answer with either of
the first two options, it says, "To send a fax, you must first connect
to a fax modem or server ......". So I am guessing the Windows Fax and
Scan module is not connecting with the modem. The modem responds fine
to the query modem commands in the diagnostic tab for the modem
properties in Device Manager.

So I tried uninstalling the modem and letting Windows reinstall it.
Results are all the same as what I have stated here and in previous
posts.

Where is the connection/link that allows the software to know/see that
there is a modem connected to the system. That is what "appears??" to
be broke.

Thanks for the continued responses and help.

--
Bob Showalter
Packer International
(970) 261-8061
(e-mail address removed)

Event viewer will not have been cleared. Error messages are error
messages. Post any you get.
Uninstalling and reinstalling WFS solves nothing. Never has.
--
Russ Valentine
[MVP-Outlook]
I can't really give you an answer on any of those questions. I assume
that since the software has been uninstalled/reinstalled that the error
logs etc. are now gone. As I said, my client has no idea when things
stopped working. It had been a month or more since they last used it.

I will check the Fax Account this afternoon and get back.

Were there any unsuccessful transmissions at any time?
Anything in the Outbox?
Any error messages or info in Event viewer?
Does the Fax Account appear intact in Tools > Fax Accounts?
--
Russ Valentine
[MVP-Outlook]
A client is using Windows Vista Business, sp1 and has been using
Windows Fax & Scan module. Recently (though they don't know just
when) the fax module stopped working. When it is opened, a notice on
the Status Bar says "refreshing" which would imply it is trying to
refresh the list of what is in the inbox data set I would assume. It
never gets past this.

If you try to manually generate a new fax, it goes through the
motions but then doesn't "git 'er done" >>>
The modem appears to be working normally. I though it could be a

 

[BobS]

I'm looking into the particular modem with Dell now; I find it hard to
believe that they would sell a system with a modem and Vista installed if
the modem was not on the VHCL.

Will get back here when I know more.

Doubt it. Get a modem that is on the VHCL.

--
Russ Valentine
[MVP-Outlook]

Well, I don't see it on the VHCL, but it did work at one time in Vista.
Could it have been the advent of sp1??

Time to check whether this fax modem is on the VHCL.
--
Russ Valentine
[MVP-Outlook]
The event logs (application and system) showed nothing. I caused it to
fail and rebooted but there was nothing there. I assumed those were
the two most likely, but I did look at the others also.

In checking the FAX account, when it comes up to show which accounts
there are, the status shows "Connecting" forever. I guess this is why
the console is "Refreshing" forever.

I tried removing the FAX account and adding a new one. It asks what
kind and I tell it modem; it then asks if I want it to answer fax calls
automatically or notify for skip for now. If I answer with either of
the first two options, it says, "To send a fax, you must first connect
to a fax modem or server ......". So I am guessing the Windows Fax and
Scan module is not connecting with the modem. The modem responds fine
to the query modem commands in the diagnostic tab for the modem
properties in Device Manager.

So I tried uninstalling the modem and letting Windows reinstall it.
Results are all the same as what I have stated here and in previous
posts.

Where is the connection/link that allows the software to know/see that
there is a modem connected to the system. That is what "appears??" to
be broke.

Thanks for the continued responses and help.

--
Bob Showalter
Packer International
(970) 261-8061
(e-mail address removed)

Event viewer will not have been cleared. Error messages are error
messages. Post any you get.
Uninstalling and reinstalling WFS solves nothing. Never has.
--
Russ Valentine
[MVP-Outlook]
I can't really give you an answer on any of those questions. I assume
that since the software has been uninstalled/reinstalled that the
error logs etc. are now gone. As I said, my client has no idea when
things stopped working. It had been a month or more since they last
used it.

I will check the Fax Account this afternoon and get back.

Were there any unsuccessful transmissions at any time?
Anything in the Outbox?
Any error messages or info in Event viewer?
Does the Fax Account appear intact in Tools > Fax Accounts?
--
Russ Valentine
[MVP-Outlook]
A client is using Windows Vista Business, sp1 and has been using
Windows Fax & Scan module. Recently (though they don't know just
when) the fax module stopped working. When it is opened, a notice
on the Status Bar says "refreshing" which would imply it is trying
to refresh the list of what is in the inbox data set I would assume.
It never gets past this.

If you try to manually generate a new fax, it goes through the
motions but then doesn't "git 'er done" >>>
The modem appears to be working normally. I though it could be a

 

[Russ Valentine [MVP-Outlook]]

You can check the VHCL yourself. If the modem is on it, your recourse is
with Microsoft. If not, it is with Dell.
--
Russ Valentine
[MVP-Outlook]

I'm looking into the particular modem with Dell now; I find it hard to
believe that they would sell a system with a modem and Vista installed if
the modem was not on the VHCL.

Will get back here when I know more.

Doubt it. Get a modem that is on the VHCL.

--
Russ Valentine
[MVP-Outlook]

Well, I don't see it on the VHCL, but it did work at one time in Vista.
Could it have been the advent of sp1??

Time to check whether this fax modem is on the VHCL.
--
Russ Valentine
[MVP-Outlook]
The event logs (application and system) showed nothing. I caused it
to fail and rebooted but there was nothing there. I assumed those
were the two most likely, but I did look at the others also.

In checking the FAX account, when it comes up to show which accounts
there are, the status shows "Connecting" forever. I guess this is why
the console is "Refreshing" forever.

I tried removing the FAX account and adding a new one. It asks what
kind and I tell it modem; it then asks if I want it to answer fax
calls automatically or notify for skip for now. If I answer with
either of the first two options, it says, "To send a fax, you must
first connect to a fax modem or server ......". So I am guessing the
Windows Fax and Scan module is not connecting with the modem. The
modem responds fine to the query modem commands in the diagnostic tab
for the modem properties in Device Manager.

So I tried uninstalling the modem and letting Windows reinstall it.
Results are all the same as what I have stated here and in previous
posts.

Where is the connection/link that allows the software to know/see that
there is a modem connected to the system. That is what "appears??" to
be broke.

Thanks for the continued responses and help.

--
Bob Showalter
Packer International
(970) 261-8061
(e-mail address removed)

Event viewer will not have been cleared. Error messages are error
messages. Post any you get.
Uninstalling and reinstalling WFS solves nothing. Never has.
--
Russ Valentine
[MVP-Outlook]
I can't really give you an answer on any of those questions. I
assume that since the software has been uninstalled/reinstalled that
the error logs etc. are now gone. As I said, my client has no idea
when things stopped working. It had been a month or more since they
last used it.

I will check the Fax Account this afternoon and get back.

Were there any unsuccessful transmissions at any time?
Anything in the Outbox?
Any error messages or info in Event viewer?
Does the Fax Account appear intact in Tools > Fax Accounts?
--
Russ Valentine
[MVP-Outlook]
A client is using Windows Vista Business, sp1 and has been using
Windows Fax & Scan module. Recently (though they don't know just
when) the fax module stopped working. When it is opened, a notice
on the Status Bar says "refreshing" which would imply it is trying
to refresh the list of what is in the inbox data set I would
assume. It never gets past this.

If you try to manually generate a new fax, it goes through the
motions but then doesn't "git 'er done" >>>
The modem appears to be working normally. I though it could be a

 

[BobS]

I did check it and as near as I can tell, at least using Dell's
nomenclature, it is not.

You can check the VHCL yourself. If the modem is on it, your recourse is
with Microsoft. If not, it is with Dell.
--
Russ Valentine
[MVP-Outlook]

I'm looking into the particular modem with Dell now; I find it hard to
believe that they would sell a system with a modem and Vista installed if
the modem was not on the VHCL.

Will get back here when I know more.

Doubt it. Get a modem that is on the VHCL.

--
Russ Valentine
[MVP-Outlook]
Well, I don't see it on the VHCL, but it did work at one time in Vista.
Could it have been the advent of sp1??

Time to check whether this fax modem is on the VHCL.
--
Russ Valentine
[MVP-Outlook]
The event logs (application and system) showed nothing. I caused it
to fail and rebooted but there was nothing there. I assumed those
were the two most likely, but I did look at the others also.

In checking the FAX account, when it comes up to show which accounts
there are, the status shows "Connecting" forever. I guess this is
why the console is "Refreshing" forever.

I tried removing the FAX account and adding a new one. It asks what
kind and I tell it modem; it then asks if I want it to answer fax
calls automatically or notify for skip for now. If I answer with
either of the first two options, it says, "To send a fax, you must
first connect to a fax modem or server ......". So I am guessing the
Windows Fax and Scan module is not connecting with the modem. The
modem responds fine to the query modem commands in the diagnostic tab
for the modem properties in Device Manager.

So I tried uninstalling the modem and letting Windows reinstall it.
Results are all the same as what I have stated here and in previous
posts.

Where is the connection/link that allows the software to know/see
that there is a modem connected to the system. That is what
"appears??" to be broke.

Thanks for the continued responses and help.

--
Bob Showalter
Packer International
(970) 261-8061
(e-mail address removed)

Event viewer will not have been cleared. Error messages are error
messages. Post any you get.
Uninstalling and reinstalling WFS solves nothing. Never has.
--
Russ Valentine
[MVP-Outlook]
I can't really give you an answer on any of those questions. I
assume that since the software has been uninstalled/reinstalled that
the error logs etc. are now gone. As I said, my client has no idea
when things stopped working. It had been a month or more since they
last used it.

I will check the Fax Account this afternoon and get back.

Were there any unsuccessful transmissions at any time?
Anything in the Outbox?
Any error messages or info in Event viewer?
Does the Fax Account appear intact in Tools > Fax Accounts?
--
Russ Valentine
[MVP-Outlook]
A client is using Windows Vista Business, sp1 and has been using
Windows Fax & Scan module. Recently (though they don't know just
when) the fax module stopped working. When it is opened, a notice
on the Status Bar says "refreshing" which would imply it is trying
to refresh the list of what is in the inbox data set I would
assume. It never gets past this.

If you try to manually generate a new fax, it goes through the
motions but then doesn't "git 'er done" >>>
The modem appears to be working normally. I though it could be a