Incognito said:
My sister has Windows XP and when she tries to start the computer the screen
goes black when it gets to the screen with the flags. It worked just fine
yesterday and she didn't do anything unusual then. It doesn't work to reset
the computer to the last working spot. Error scan doesn't find anything.
When the error scan is done there is a blue screen and it says "The wolume
is error free, the control of the disc is ready......" Then nothing happens
and she can't get away from the blue screen.
What can she do?
Tell here to Boot into Safe Mode or use the Option for Last Good Known
Config by tapping the F8 on Boot up and when she get the Boot up options let
Her select safe mode.
In Safe Mode, she either Try to Restore the system to the nearest Working
Restore Point or Check the event viewer for error messages by performing the
following:
Open a Notepad, customize or minimize to the taskbar as you will need it
later for this step to copy the error message on it.
Open a run command and type in:
eventvwr.msc click [OK] you will get the Event viewer control Panel.
click on each of these:
Application
System
Security
Look in the right Pane/window for error message with red (X) or Yellow
exclamation mark /!\ , double click each one to get more info about the
causer.
On the Event error properties message you will see:
Up Arrow
Down arrow
Two pages
Click on the two pages to copy the error message then bring up the Notepad
you opened earlier and right click on the first line and select Paste from
the list, this will paste the error message on a Notepad.
Please don't duplicate the error message one of each kind will be sufficient.
HOW TO: View and Manage Event Logs in Event Viewer in Windows XP
http://support.microsoft.com/kb/308427/en-us
Please we need just the error messages with Red (X) and don't repeat the
error, just one of each kind and post them back in your next post.
How to perform a clean boot in Windows XP
http://support.microsoft.com/?id=310353
A description of the Safe Mode Boot options in Windows XP
http://support.microsoft.com/kb/315222/en-us
HTH.
nass
