Windows Fails to Start Windows Firewall Service

[Guest]

When I try to start windows fire wall i get a pop up telling me the service
isn't running, and I tell the pop-up to start the service.

It then says that the service has failed to start.

It gives me the service-specific error code 5. (0x5)

Any ideas on how to fix this?
Any way to reinstall the windows firewall service?

 

[Guest]

This is from the Event logger

- System

- Provider

[ Name] Service Control Manager
[ Guid] {555908D1-A6D7-4695-8E1E-26931D2012F4}
[ EventSourceName] Service Control Manager

- EventID 7024

[ Qualifiers] 49152

Version 0

Level 2

Task 0

Opcode 0

Keywords 0x80000000000000

- TimeCreated

[ SystemTime] 2007-05-25T20:19:22.000Z

EventRecordID 19697

Correlation

- Execution

[ ProcessID] 0
[ ThreadID] 0

Channel System

Computer Joshua

Security


- EventData

param1 Windows Firewall
param2 5 (0x5)





The Windows Firewall service terminated with service-specific error 5 (0x5).

 

[Mr. Arnold]

This is from the Event logger

- System

- Provider

[ Name] Service Control Manager
[ Guid] {555908D1-A6D7-4695-8E1E-26931D2012F4}
[ EventSourceName] Service Control Manager

- EventID 7024

[ Qualifiers] 49152

Version 0

Level 2

Task 0

Opcode 0

Keywords 0x80000000000000

- TimeCreated

[ SystemTime] 2007-05-25T20:19:22.000Z

EventRecordID 19697

Correlation

- Execution

[ ProcessID] 0
[ ThreadID] 0

Channel System

Computer Joshua

Security


- EventData

param1 Windows Firewall
param2 5 (0x5)





The Windows Firewall service terminated with service-specific error 5
(0x5).

See if you can reset the firewall. The procedure for XP will work on Vista.

http://www.winxptutor.com/sp2/resetfw.htm

If that doesn't work, then you should get on the phone with MS, if you have
a retail version of Vista. Upon the activation of Vista, you have 180 days
of free support.

 

[Guest]

NETSH FIREWALL RESET won't work, it says "The service has not been started."

And the click by click process tells me to click an "Advanced" tab where no
such tab is available.

This is from the Event logger

- System

- Provider

[ Name] Service Control Manager
[ Guid] {555908D1-A6D7-4695-8E1E-26931D2012F4}
[ EventSourceName] Service Control Manager

- EventID 7024

[ Qualifiers] 49152

Version 0

Level 2

Task 0

Opcode 0

Keywords 0x80000000000000

- TimeCreated

[ SystemTime] 2007-05-25T20:19:22.000Z

EventRecordID 19697

Correlation

- Execution

[ ProcessID] 0
[ ThreadID] 0

Channel System

Computer Joshua

Security


- EventData

param1 Windows Firewall
param2 5 (0x5)





The Windows Firewall service terminated with service-specific error 5
(0x5).

See if you can reset the firewall. The procedure for XP will work on Vista.

http://www.winxptutor.com/sp2/resetfw.htm

If that doesn't work, then you should get on the phone with MS, if you have
a retail version of Vista. Upon the activation of Vista, you have 180 days
of free support.

 

[Kerry Brown]

In the Start Search box type services.msc and press the Enter key. Make sure
all the services that say Automatic are started. Once they are all running
reboot the computer. You may have to do this a couple of times. I don't know
if this will work in Vista but I saw an XP computer with the exact same
symptom today. This procedure fixed it. Something had interrupted the
Windows Update process and many automatic services weren't starting on boot.
As soon as I started all the services manually Windows Update finished
installing something and a couple of reboots later all was good.

 

[Mr. Arnold]

NETSH FIREWALL RESET won't work, it says "The service has not been
started."

Well go to Services and start the FW service.

 

[Guest]

Did you even read my post? The service crashes on start.
That's what the error message came from.

 

[Guest]

Ok, I organized them by start up type, these ones have start up type
Automatic but will not start and are not started:

Error Reporting Service
MPICH2 Process Manager
Windows Firewall
Windows Media Center Service Launcher

I can not start them. I get various error messages such as file not found,
etc.
Rebooting does nothing this problem has persisted for some time.
Windows Update didnt fix it when I tried, but I'll run it again just for
kicks.

 

[Kerry Brown]

It sounds like you have a different problem. On the XP computer I was
working on there were many services stopped.

 

[Mr. Arnold]

Did you even read my post? The service crashes on start.
That's what the error message came from.

I read your post. It still doesn't mean you couldn't go and manually start
the service. I suggest that if you have a retail version of Vista and it's
within the 180 days period of activation, then call MS for support. What I
suspect is maybe malware has taken out the FW.

 

[Guest]

I guess I'll call them.

I get those error messages WHILE TRYING TO MANUALLY START THE SERVICE by the
way, so your suggest made no sense.

 

[Mr. Arnold]

I guess I'll call them.

I get those error messages WHILE TRYING TO MANUALLY START THE SERVICE by
the
way, so your suggest made no sense.

Well, I have had a service terminate or stop that I have written. I went and
started the service and it started. So, it made perfect sense to me that you
went and tried to start a service manually.

Anyway, call MS and see if they can help you.

Like I said, you probably have malware that has compromised the machine and
it has taken/knocked out the FW, WITH YOU SITTING AT THE HELM, CAPTAIN.

 

[David Beder [MSFT]]

Error 5 is typically 'Access Denied'.
from an elevated command prompt, type 'net start mpssvc <enter>'. If the
service doesn't start, type 'sc query mpssvc <enter>' and reply back with
the output.

Even if the service does start, we still need to investigate why it didn't
start on its own.
There are many reasons for it not to start. The easy ones are:
1) another firewall on the box has turned it off to prevent configuration
conflicts between the two programs.
2) a service the firewall depends on is not starting
3) a security profile has been applied to the machine which disables the
service
4) domain group policy has turned it off

 

[Guest]

Wouldn't start.

I think I had SDHelper at one point but that's all, and I don't see why that
would mess up my firewall.

Anyway, here's the sc query text:
SERVICE_NAME:mpssvc
TYPE: 20 WIN32_SHARE_Process
STATE: 1 STOPPED
WIN32_EXIT_CODE: 1066 (0x42a)
SERVICE_EXIT_CODE: 5 (0x5)
CHECKPOINT: 0x0
WAIT_HINT: 0x0


thanks for your help!

 

[Guest]

Microsoft Windows [Version 6.0.6000]
Copyright (c) 2006 Microsoft Corporation. All rights reserved.

C:\Users\Jacob>sc query mpssvc

SERVICE_NAME: mpssvc
TYPE : 20 WIN32_SHARE_PROCESS
STATE : 1 STOPPED
WIN32_EXIT_CODE : 1066 (0x42a)
SERVICE_EXIT_CODE : 5 (0x5)
CHECKPOINT : 0x0
WAIT_HINT : 0x0

C:\Users\Jacob>net start mpssvc
The Windows Firewall service is starting.
The Windows Firewall service could not be started.

A service specific error occurred: 5.

More help is available by typing NET HELPMSG 3547.


C:\Users\Jacob>sc query mpssvc

SERVICE_NAME: mpssvc
TYPE : 20 WIN32_SHARE_PROCESS
STATE : 1 STOPPED
WIN32_EXIT_CODE : 1066 (0x42a)
SERVICE_EXIT_CODE : 5 (0x5)
CHECKPOINT : 0x0
WAIT_HINT : 0x0

 

[David Beder [MSFT]]

interesting.
how about some output from "sc qc mpssvc". I'm particularly interested in
the value for service_start_name.

Also, if you can fire up the services control panel, what are the settings
on the log-on and recovery tabs?

--
David
Microsoft Windows Networking
This posting is provided "AS IS" with no warranties, and confers no rights.

Microsoft Windows [Version 6.0.6000]
Copyright (c) 2006 Microsoft Corporation. All rights reserved.

C:\Users\Jacob>sc query mpssvc

SERVICE_NAME: mpssvc
TYPE : 20 WIN32_SHARE_PROCESS
STATE : 1 STOPPED
WIN32_EXIT_CODE : 1066 (0x42a)
SERVICE_EXIT_CODE : 5 (0x5)
CHECKPOINT : 0x0
WAIT_HINT : 0x0

C:\Users\Jacob>net start mpssvc
The Windows Firewall service is starting.
The Windows Firewall service could not be started.

A service specific error occurred: 5.

More help is available by typing NET HELPMSG 3547.


C:\Users\Jacob>sc query mpssvc

SERVICE_NAME: mpssvc
TYPE : 20 WIN32_SHARE_PROCESS
STATE : 1 STOPPED
WIN32_EXIT_CODE : 1066 (0x42a)
SERVICE_EXIT_CODE : 5 (0x5)
CHECKPOINT : 0x0
WAIT_HINT : 0x0

Error 5 is typically 'Access Denied'.
from an elevated command prompt, type 'net start mpssvc <enter>'. If the
service doesn't start, type 'sc query mpssvc <enter>' and reply back with
the output.

Even if the service does start, we still need to investigate why it
didn't
start on its own.
There are many reasons for it not to start. The easy ones are:
1) another firewall on the box has turned it off to prevent configuration
conflicts between the two programs.
2) a service the firewall depends on is not starting
3) a security profile has been applied to the machine which disables the
service
4) domain group policy has turned it off


--
David
Microsoft Windows Networking
This posting is provided "AS IS" with no warranties, and confers no
rights.

 

[Guest]

sc qc mpssvc returns:

C:\Users\Jacob>sc qc mpssvc
[SC] QueryServiceConfig SUCCESS

SERVICE_NAME: mpssvc
TYPE : 20 WIN32_SHARE_PROCESS
START_TYPE : 2 AUTO_START
ERROR_CONTROL : 1 NORMAL
BINARY_PATH_NAME : C:\Windows\system32\svchost.exe -k
LocalServiceNoNe
twork
LOAD_ORDER_GROUP : NetworkProvider
TAG : 0
DISPLAY_NAME : Windows Firewall
DEPENDENCIES : mpsdrv
: bfe
SERVICE_START_NAME : NT AUTHORITY\LocalService

C:\Users\Jacob>


Under the Log On tab for the Firewall service, "This Account" is selected
and the account name "Local Service" with a password written in is entered.

Recovery:
First Failure- Restart Service
2nd - Restart Service
Susequent - Take no action

Fail count reset every day, and the delay between failure restarts is 2
minutes.
The "Enable actions for stopes with errors." is not checked, and the rest is
grayed out.

interesting.
how about some output from "sc qc mpssvc". I'm particularly interested in
the value for service_start_name.

Also, if you can fire up the services control panel, what are the settings
on the log-on and recovery tabs?

--
David
Microsoft Windows Networking
This posting is provided "AS IS" with no warranties, and confers no rights.

Microsoft Windows [Version 6.0.6000]
Copyright (c) 2006 Microsoft Corporation. All rights reserved.

C:\Users\Jacob>sc query mpssvc

SERVICE_NAME: mpssvc
TYPE : 20 WIN32_SHARE_PROCESS
STATE : 1 STOPPED
WIN32_EXIT_CODE : 1066 (0x42a)
SERVICE_EXIT_CODE : 5 (0x5)
CHECKPOINT : 0x0
WAIT_HINT : 0x0

C:\Users\Jacob>net start mpssvc
The Windows Firewall service is starting.
The Windows Firewall service could not be started.

A service specific error occurred: 5.

More help is available by typing NET HELPMSG 3547.


C:\Users\Jacob>sc query mpssvc

SERVICE_NAME: mpssvc
TYPE : 20 WIN32_SHARE_PROCESS
STATE : 1 STOPPED
WIN32_EXIT_CODE : 1066 (0x42a)
SERVICE_EXIT_CODE : 5 (0x5)
CHECKPOINT : 0x0
WAIT_HINT : 0x0

Error 5 is typically 'Access Denied'.
from an elevated command prompt, type 'net start mpssvc <enter>'. If the
service doesn't start, type 'sc query mpssvc <enter>' and reply back with
the output.

Even if the service does start, we still need to investigate why it
didn't
start on its own.
There are many reasons for it not to start. The easy ones are:
1) another firewall on the box has turned it off to prevent configuration
conflicts between the two programs.
2) a service the firewall depends on is not starting
3) a security profile has been applied to the machine which disables the
service
4) domain group policy has turned it off


--
David
Microsoft Windows Networking
This posting is provided "AS IS" with no warranties, and confers no
rights.


When I try to start windows fire wall i get a pop up telling me the
service
isn't running, and I tell the pop-up to start the service.

It then says that the service has failed to start.

It gives me the service-specific error code 5. (0x5)

Any ideas on how to fix this?
Any way to reinstall the windows firewall service?

 

[David Beder [MSFT]]

Those are the default settings as I recall, so something doesn't appear to
have 'adjusted' the service.

maybe the issue is with mpsdrv, but I'd have thought you'd get a different
error about a dependant service not being able to start.

maybe the issue is with registry access.

This is rather strange. I'll ask around and see if anyone can think of other
things to check.

--
David
Microsoft Windows Networking
This posting is provided "AS IS" with no warranties, and confers no rights.

sc qc mpssvc returns:

C:\Users\Jacob>sc qc mpssvc
[SC] QueryServiceConfig SUCCESS

SERVICE_NAME: mpssvc
TYPE : 20 WIN32_SHARE_PROCESS
START_TYPE : 2 AUTO_START
ERROR_CONTROL : 1 NORMAL
BINARY_PATH_NAME : C:\Windows\system32\svchost.exe -k
LocalServiceNoNe
twork
LOAD_ORDER_GROUP : NetworkProvider
TAG : 0
DISPLAY_NAME : Windows Firewall
DEPENDENCIES : mpsdrv
: bfe
SERVICE_START_NAME : NT AUTHORITY\LocalService

C:\Users\Jacob>


Under the Log On tab for the Firewall service, "This Account" is selected
and the account name "Local Service" with a password written in is
entered.

Recovery:
First Failure- Restart Service
2nd - Restart Service
Susequent - Take no action

Fail count reset every day, and the delay between failure restarts is 2
minutes.
The "Enable actions for stopes with errors." is not checked, and the rest
is
grayed out.

interesting.
how about some output from "sc qc mpssvc". I'm particularly interested in
the value for service_start_name.

Also, if you can fire up the services control panel, what are the
settings
on the log-on and recovery tabs?

--
David
Microsoft Windows Networking
This posting is provided "AS IS" with no warranties, and confers no
rights.

Microsoft Windows [Version 6.0.6000]
Copyright (c) 2006 Microsoft Corporation. All rights reserved.

C:\Users\Jacob>sc query mpssvc

SERVICE_NAME: mpssvc
TYPE : 20 WIN32_SHARE_PROCESS
STATE : 1 STOPPED
WIN32_EXIT_CODE : 1066 (0x42a)
SERVICE_EXIT_CODE : 5 (0x5)
CHECKPOINT : 0x0
WAIT_HINT : 0x0

C:\Users\Jacob>net start mpssvc
The Windows Firewall service is starting.
The Windows Firewall service could not be started.

A service specific error occurred: 5.

More help is available by typing NET HELPMSG 3547.


C:\Users\Jacob>sc query mpssvc

SERVICE_NAME: mpssvc
TYPE : 20 WIN32_SHARE_PROCESS
STATE : 1 STOPPED
WIN32_EXIT_CODE : 1066 (0x42a)
SERVICE_EXIT_CODE : 5 (0x5)
CHECKPOINT : 0x0
WAIT_HINT : 0x0


:

Error 5 is typically 'Access Denied'.
from an elevated command prompt, type 'net start mpssvc <enter>'. If
the
service doesn't start, type 'sc query mpssvc <enter>' and reply back
with
the output.

Even if the service does start, we still need to investigate why it
didn't
start on its own.
There are many reasons for it not to start. The easy ones are:
1) another firewall on the box has turned it off to prevent
configuration
conflicts between the two programs.
2) a service the firewall depends on is not starting
3) a security profile has been applied to the machine which disables
the
service
4) domain group policy has turned it off


--
David
Microsoft Windows Networking
This posting is provided "AS IS" with no warranties, and confers no
rights.


When I try to start windows fire wall i get a pop up telling me the
service
isn't running, and I tell the pop-up to start the service.

It then says that the service has failed to start.

It gives me the service-specific error code 5. (0x5)

Any ideas on how to fix this?
Any way to reinstall the windows firewall service?

 

[Guest]

Is there no way to simply reinstall the firewall, overriding the old install,
with original settings?

That way we could eliminate the firewall as the source of the problem,
methinks.

Furthermore, what password goes in those boxes? I never entered one, so do
not know what it is, and could it be possible that a virus adjusted just the
password field?

Those are the default settings as I recall, so something doesn't appear to
have 'adjusted' the service.

maybe the issue is with mpsdrv, but I'd have thought you'd get a different
error about a dependant service not being able to start.

maybe the issue is with registry access.

This is rather strange. I'll ask around and see if anyone can think of other
things to check.

--
David
Microsoft Windows Networking
This posting is provided "AS IS" with no warranties, and confers no rights.

sc qc mpssvc returns:

C:\Users\Jacob>sc qc mpssvc
[SC] QueryServiceConfig SUCCESS

SERVICE_NAME: mpssvc
TYPE : 20 WIN32_SHARE_PROCESS
START_TYPE : 2 AUTO_START
ERROR_CONTROL : 1 NORMAL
BINARY_PATH_NAME : C:\Windows\system32\svchost.exe -k
LocalServiceNoNe
twork
LOAD_ORDER_GROUP : NetworkProvider
TAG : 0
DISPLAY_NAME : Windows Firewall
DEPENDENCIES : mpsdrv
: bfe
SERVICE_START_NAME : NT AUTHORITY\LocalService

C:\Users\Jacob>


Under the Log On tab for the Firewall service, "This Account" is selected
and the account name "Local Service" with a password written in is
entered.

Recovery:
First Failure- Restart Service
2nd - Restart Service
Susequent - Take no action

Fail count reset every day, and the delay between failure restarts is 2
minutes.
The "Enable actions for stopes with errors." is not checked, and the rest
is
grayed out.

interesting.
how about some output from "sc qc mpssvc". I'm particularly interested in
the value for service_start_name.

Also, if you can fire up the services control panel, what are the
settings
on the log-on and recovery tabs?

--
David
Microsoft Windows Networking
This posting is provided "AS IS" with no warranties, and confers no
rights.


Microsoft Windows [Version 6.0.6000]
Copyright (c) 2006 Microsoft Corporation. All rights reserved.

C:\Users\Jacob>sc query mpssvc

SERVICE_NAME: mpssvc
TYPE : 20 WIN32_SHARE_PROCESS
STATE : 1 STOPPED
WIN32_EXIT_CODE : 1066 (0x42a)
SERVICE_EXIT_CODE : 5 (0x5)
CHECKPOINT : 0x0
WAIT_HINT : 0x0

C:\Users\Jacob>net start mpssvc
The Windows Firewall service is starting.
The Windows Firewall service could not be started.

A service specific error occurred: 5.

More help is available by typing NET HELPMSG 3547.


C:\Users\Jacob>sc query mpssvc

SERVICE_NAME: mpssvc
TYPE : 20 WIN32_SHARE_PROCESS
STATE : 1 STOPPED
WIN32_EXIT_CODE : 1066 (0x42a)
SERVICE_EXIT_CODE : 5 (0x5)
CHECKPOINT : 0x0
WAIT_HINT : 0x0


:

Error 5 is typically 'Access Denied'.
from an elevated command prompt, type 'net start mpssvc <enter>'. If
the
service doesn't start, type 'sc query mpssvc <enter>' and reply back
with
the output.

Even if the service does start, we still need to investigate why it
didn't
start on its own.
There are many reasons for it not to start. The easy ones are:
1) another firewall on the box has turned it off to prevent
configuration
conflicts between the two programs.
2) a service the firewall depends on is not starting
3) a security profile has been applied to the machine which disables
the
service
4) domain group policy has turned it off


--
David
Microsoft Windows Networking
This posting is provided "AS IS" with no warranties, and confers no
rights.


When I try to start windows fire wall i get a pop up telling me the
service
isn't running, and I tell the pop-up to start the service.

It then says that the service has failed to start.

It gives me the service-specific error code 5. (0x5)

Any ideas on how to fix this?
Any way to reinstall the windows firewall service?

 

[David Beder [MSFT]]

I've always wondered what passwords were used also. I think they're
auto-generated by the system.

Might you have any restore points you can go back to?
I haven't tried this in Vista, but in older versions of Windows, if you ran
the setup cd again, you got a repair option that might put things back into
order. Since Windows Firewall is part of the OS, you can't really just
re-install just that service.

On a slightly different note, how are the states of the BFE and MPSDrv
services?
Anything in the audit logs (ie eventvwr) about this services actually
starting early during the boot sequence? One of the guys I work with was
curious as to whether the service was crashing before you even got to log
on, thus using up the 2-3crashes per boot quota.

--
David
Microsoft Windows Networking
This posting is provided "AS IS" with no warranties, and confers no rights.

Is there no way to simply reinstall the firewall, overriding the old
install,
with original settings?

That way we could eliminate the firewall as the source of the problem,
methinks.

Furthermore, what password goes in those boxes? I never entered one, so do
not know what it is, and could it be possible that a virus adjusted just
the
password field?

Those are the default settings as I recall, so something doesn't appear
to
have 'adjusted' the service.

maybe the issue is with mpsdrv, but I'd have thought you'd get a
different
error about a dependant service not being able to start.

maybe the issue is with registry access.

This is rather strange. I'll ask around and see if anyone can think of
other
things to check.

--
David
Microsoft Windows Networking
This posting is provided "AS IS" with no warranties, and confers no
rights.

sc qc mpssvc returns:

C:\Users\Jacob>sc qc mpssvc
[SC] QueryServiceConfig SUCCESS

SERVICE_NAME: mpssvc
TYPE : 20 WIN32_SHARE_PROCESS
START_TYPE : 2 AUTO_START
ERROR_CONTROL : 1 NORMAL
BINARY_PATH_NAME : C:\Windows\system32\svchost.exe -k
LocalServiceNoNe
twork
LOAD_ORDER_GROUP : NetworkProvider
TAG : 0
DISPLAY_NAME : Windows Firewall
DEPENDENCIES : mpsdrv
: bfe
SERVICE_START_NAME : NT AUTHORITY\LocalService

C:\Users\Jacob>


Under the Log On tab for the Firewall service, "This Account" is
selected
and the account name "Local Service" with a password written in is
entered.

Recovery:
First Failure- Restart Service
2nd - Restart Service
Susequent - Take no action

Fail count reset every day, and the delay between failure restarts is 2
minutes.
The "Enable actions for stopes with errors." is not checked, and the
rest
is
grayed out.
:

interesting.
how about some output from "sc qc mpssvc". I'm particularly interested
in
the value for service_start_name.

Also, if you can fire up the services control panel, what are the
settings
on the log-on and recovery tabs?

--
David
Microsoft Windows Networking
This posting is provided "AS IS" with no warranties, and confers no
rights.


Microsoft Windows [Version 6.0.6000]
Copyright (c) 2006 Microsoft Corporation. All rights reserved.

C:\Users\Jacob>sc query mpssvc

SERVICE_NAME: mpssvc
TYPE : 20 WIN32_SHARE_PROCESS
STATE : 1 STOPPED
WIN32_EXIT_CODE : 1066 (0x42a)
SERVICE_EXIT_CODE : 5 (0x5)
CHECKPOINT : 0x0
WAIT_HINT : 0x0

C:\Users\Jacob>net start mpssvc
The Windows Firewall service is starting.
The Windows Firewall service could not be started.

A service specific error occurred: 5.

More help is available by typing NET HELPMSG 3547.


C:\Users\Jacob>sc query mpssvc

SERVICE_NAME: mpssvc
TYPE : 20 WIN32_SHARE_PROCESS
STATE : 1 STOPPED
WIN32_EXIT_CODE : 1066 (0x42a)
SERVICE_EXIT_CODE : 5 (0x5)
CHECKPOINT : 0x0
WAIT_HINT : 0x0


:

Error 5 is typically 'Access Denied'.
from an elevated command prompt, type 'net start mpssvc <enter>'.
If
the
service doesn't start, type 'sc query mpssvc <enter>' and reply
back
with
the output.

Even if the service does start, we still need to investigate why it
didn't
start on its own.
There are many reasons for it not to start. The easy ones are:
1) another firewall on the box has turned it off to prevent
configuration
conflicts between the two programs.
2) a service the firewall depends on is not starting
3) a security profile has been applied to the machine which
disables
the
service
4) domain group policy has turned it off


--
David
Microsoft Windows Networking
This posting is provided "AS IS" with no warranties, and confers no
rights.


When I try to start windows fire wall i get a pop up telling me
the
service
isn't running, and I tell the pop-up to start the service.

It then says that the service has failed to start.

It gives me the service-specific error code 5. (0x5)

Any ideas on how to fix this?
Any way to reinstall the windows firewall service?