Windows Explorer Stops Responding During Boot-Up

  • Thread starter Thread starter Tony Multari
  • Start date Start date
T

Tony Multari

I am running Vista SP2 32-bit along with Norton Internet Security 2009
(NIS). I have NOT installed any software recently without disabling NIS.
All Windows Updates available have been installed with the exception of
KB963707 and Internet Explorer 8. I recently clean-installed the OS (within
past two weeks).

Recently (for past two days), during the boot-up process, my VAIO VGN-NR140E
has begun displaying the error message "Windows Explorer has stopped
responding and needs to restart" (or something similar). A dialog box
appears offering to restart and check online for a solution, or simply to
just restart. Clicking either option allows the computer to finish booting,
and Windows Explorer seems to work just fine after that. (Note that
clicking "...and check online for a solution" does NOT open any support web
pages nor is any other action taken, either)

Attached is the event info regarding the application error, copied from the
Microsoft Management Console > Computer Management > System Tools > Event
Viewer > Windows Logs > Application :

Faulting application Explorer.EXE, version 6.0.6002.18005, time stamp
0x49e01da5, faulting module ntdll.dll, version 6.0.6002.18005, time stamp
0x49e03821, exception code 0xc0000374, fault offset 0x000afaf8, process id
0xf24, application start time 0x01ca3ca7e3bf800a.

- System

- Provider

[ Name] Application Error

- EventID 1000

[ Qualifiers] 0

Level 2

Task 100

Keywords 0x80000000000000

- TimeCreated

[ SystemTime] 2009-09-23T23:45:29.000Z

EventRecordID 2103

Channel Application

Computer Tony-PC

Security


- EventData

Explorer.EXE
6.0.6002.18005
49e01da5
ntdll.dll
6.0.6002.18005
49e03821
c0000374
000afaf8
f24
01ca3ca7e3bf800a


Any thoughts, perhaps even a fix, please advise.

-Tony
 
Norton is likely causing your problem.

Replace Norton with the free AVG http://free.grisoft.com/ or Avast
http://www.avast.com/eng/avast_4_home.html, and Windows Firewall and Windows
Defender. Disabling Norton is not enough. You need to completely uninstall
it. If it doesn't solve the problem, get rid of Norton anyway. Norton is
known to cause many problems which don't always appear immediately.
Download and run the Norton Removal Tool.
http://service1.symantec.com/SUPPORT/tsgeninfo.nsf/docid/2005033108162039
 
Thanks "Bob"; however, the problem was intermittent and has rarely occurred
since my original post. (It hapened daily for about one week, then stopped
and has happened only once more in the past two months.)

I like Norton (even though many on here loathe it) and won't unistall it
without a compelling reason - compounded by the fact that I'm not going to
receive a refund of my subscription if I unistall it. However, AVG seems
fine for most people also - so - to each, his own.

Tony

Bob said:
Norton is likely causing your problem.

Replace Norton with the free AVG http://free.grisoft.com/ or Avast
http://www.avast.com/eng/avast_4_home.html, and Windows Firewall and
Windows Defender. Disabling Norton is not enough. You need to completely
uninstall it. If it doesn't solve the problem, get rid of Norton anyway.
Norton is known to cause many problems which don't always appear
immediately.
Download and run the Norton Removal Tool.
http://service1.symantec.com/SUPPORT/tsgeninfo.nsf/docid/2005033108162039



Tony Multari said:
I am running Vista SP2 32-bit along with Norton Internet Security 2009
(NIS). I have NOT installed any software recently without disabling NIS.
All Windows Updates available have been installed with the exception of
KB963707 and Internet Explorer 8. I recently clean-installed the OS
(within past two weeks).

Recently (for past two days), during the boot-up process, my VAIO
VGN-NR140E has begun displaying the error message "Windows Explorer has
stopped responding and needs to restart" (or something similar). A
dialog box appears offering to restart and check online for a solution,
or simply to just restart. Clicking either option allows the computer to
finish booting, and Windows Explorer seems to work just fine after that.
(Note that clicking "...and check online for a solution" does NOT open
any support web pages nor is any other action taken, either)

Attached is the event info regarding the application error, copied from
the Microsoft Management Console > Computer Management > System Tools >
Event Viewer > Windows Logs > Application :

Faulting application Explorer.EXE, version 6.0.6002.18005, time stamp
0x49e01da5, faulting module ntdll.dll, version 6.0.6002.18005, time stamp
0x49e03821, exception code 0xc0000374, fault offset 0x000afaf8, process
id 0xf24, application start time 0x01ca3ca7e3bf800a.

- System

- Provider

[ Name] Application Error

- EventID 1000

[ Qualifiers] 0

Level 2

Task 100

Keywords 0x80000000000000

- TimeCreated

[ SystemTime] 2009-09-23T23:45:29.000Z

EventRecordID 2103

Channel Application

Computer Tony-PC

Security


- EventData

Explorer.EXE
6.0.6002.18005
49e01da5
ntdll.dll
6.0.6002.18005
49e03821
c0000374
000afaf8
f24
01ca3ca7e3bf800a


Any thoughts, perhaps even a fix, please advise.

-Tony
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