Windows Explorer shuts down

  • Thread starter Thread starter KMP
  • Start date Start date
K

KMP

As soon as I try to open a drive using Explorer in Windows (Vista Ultimate on
a 32 bit HP), the window shuts down. Here's what I get from reports:
roblem Event Name: APPCRASH
Application Name: Explorer.EXE
Application Version: 6.0.6000.16549
Application Timestamp: 46d230c5
Fault Module Name: mozyshell.dll
Fault Module Version: 1.8.6.21
Fault Module Timestamp: 477ec136
Exception Code: c0000005
Exception Offset: 00114f6a
OS Version: 6.0.6000.2.0.0.256.1
Locale ID: 1033
Additional Information 1: d6aa
Additional Information 2: 550813108d42c370043e28bb37aac5af
Additional Information 3: d6aa
Additional Information 4: 550813108d42c370043e28bb37aac5af

Any way to fix it so I can check files? I have no problems opening files in
my user folder....
 
Hi,
(Fault Module Name) mozyshell.dll belongs to Mozy Backup.
Disable Mozy, from within the program or perhaps from an icon in the
Notification Area. See if the issue resolves. I took a quick look at
http://mozy.com/support but didn't see anything on your issue. You might
spend some time searching mozy support, or if you're using the paid version,
contact them.

Hope this helps,
Don
[MS MVP- IE]
 
regido said:
Hi I am having a similar problem. When i open certain folders on Vista,
I get a message that windows has stopped working and needs to restart.
Below is the error message:
Click to expand...

You should have started your own thread, boo-boo.

That's a totally different problem.
 
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