Windows Explorer problem.

  • Thread starter Thread starter Frank Martin
  • Start date Start date
F

Frank Martin

I have WindowsXP SP3 and sometimes Windows Explorer shows an
error when a reboot is attempted.

The following message from MyComputer/Manage/Events
describes the problem.

****

Faulting application explorer.exe, version 6.0.2900.5512,
faulting module unknown, version 0.0.0.0, fault address
0x060d1ef0.

****



Can I fix this, because it happens quite regularly.



Please help, Frank
 
Frank said:
I have WindowsXP SP3 and sometimes Windows Explorer shows an
error when a reboot is attempted.

The following message from MyComputer/Manage/Events
describes the problem.

****

Faulting application explorer.exe, version 6.0.2900.5512,
faulting module unknown, version 0.0.0.0, fault address
0x060d1ef0.

****



Can I fix this, because it happens quite regularly.



Please help, Frank
Click to expand...

Click Start, Run, type:

sfc /scannow

and press Enter key. If prompted for a Windows CD, and you've upgraded
to sp3, that's a new problem.

If the above doesn't solve the problem, try this. Download, install,
update, and run these:

Malwarebytes© Corporation
http://www.malwarebytes.org/mbam/program/mbam-setup.exe

SuperAntispyware
http://www.superantispyware.com/superantispywarefreevspro.html
 
What anti-virus application or security suite is installed and is your
subscription current? What anti-spyware applications (other than Defender)?
What third-party firewall (if any)? Were any of these applications running
in the background when you installed ___?

Has a(another) Norton or McAfee application ever been installed on this
machine (e.g., a free-trial version that came preinstalled when you bought
it)?
 
What's the "real truth" about pcbutts1? Read on...

.. Is he an MS MVP? No!
cf. http://mvp.support.microsoft.com/communities/mvp.aspx

.. If xxx.ms-mvp.org redirects to xxx.pcbutts1.com, why didn't he post that
link to begin with?

.. Is he a proven thief? Yes!
cf.
http://groups.google.com/group/microsoft.public.security.virus/browse_frm/thread/58e6c02dbc6279ad
cf.
http://msmvps.com/blogs/hostsnews/a..._.-the-saga-continues-_2E00__2E00__2E00_.aspx
cf.
http://groups.google.com/group/microsoft.public.security.homeusers/msg/213247814fb4d61e
cf.
http://groups.google.com/group/microsoft.public.security.homeusers/msg/e19fce884897662f

.. What do real experts have to say about him? It ain't pretty.

http://www.siteadvisor.com/sites/pcbutts1.com (Reviews)

http://www.digg.com/security/PCButts1_Under_Attack

http://www.siteadvisor.com/sites/pcbutts1.com

http://bughunter.it-mate.co.uk/PCBUTTS.TXT

http://www.mywot.com/en/scorecard/pcbutts1.com

http://www.mywot.com/en/scorecard/www.ms-mvp.org

.. Does he have all his marbles?
cf. http://en.wikinews.org/wiki/NASA_van_rolls_off_California_mountain

Ignore this MVP imposter!
 
Thanks; I have Windows firewall, Malwarebytes,
TrojanRemover, Spybot, Ad-Aware, and HiJackThis.
Nothing found.
 
None of those are an anti-virus application, Frank.

4 Steps to Protect Your Computer
http://www.microsoft.com/security/pypc.aspx

Back-up any personal data (none of which should be considered 100%
trustworthy at this point) then do a format & clean install of Windows.
Please note that a Repair Install (AKA in-place upgrade) will NOT fix this!

See http://michaelstevenstech.com/cleanxpinstall.html#steps and/or Method 1
in http://support.microsoft.com/kb/978307

After the clean install, you'll have the equivalent of a "new computer" so
take care of everything on the following page before otherwise connecting
the machine to the internet or a network and before using a USB key that
isn't brand-new or hasn't been freshly formatted:

5 steps to help protect your new computer before you go online
http://www.microsoft.com/protect/computer/advanced/xppc.mspx

Other helpful references include:

HOW TO get a computer running WinXP Gold (no Service Packs) fully patched
(after a clean install)
http://groups.google.com/group/microsoft.public.windowsupdate/msg/3f5afa8ed33e121c

HOW TO get a computer running WinXP SP1(a) or SP2 fully patched (after a
clean install)
http://groups.google.com/group/microsoft.public.windowsxp.general/msg/a066ae41add7dd2b

Also see:

Steps To Help Prevent Spyware
http://www.microsoft.com/security/spyware/prevent.aspx

Steps to Help Prevent Computer Worms
http://www.microsoft.com/security/worms/prevent.aspx

Avoid Rogue Security Software!
http://www.microsoft.com/security/antivirus/rogue.aspx
 
Thanks; I have Windows firewall, Malwarebytes,
TrojanRemover, Spybot, Ad-Aware, and HiJackThis.
Nothing found.
Click to expand...


Although several of those are very good, you should note that none of
them is an anti-virus. If you run without an anti-virus, you are
playing with fire, and your having a virus infection is likely.

I highly recommend that you install an anti-virus. I recommend NOD32,
if you are willing to pay for it, or Avast, if you want a free one.
 
Thanks, I downloaded the NOD32 and installed it, and indeed
it did find two viruses. The Explorer problem has gone away
and here's hoping it stays away.

I have the NOD32 on a 30-day trial.

Thanks again.
Frank






Ken Blake said:
Although several of those are very good, you should note
that none of
them is an anti-virus. If you run without an anti-virus,
you are
playing with fire, and your having a virus infection is
likely.

I highly recommend that you install an anti-virus. I
recommend NOD32,
if you are willing to pay for it, or Avast, if you want a
free one.





--
Ken Blake, Microsoft MVP (Windows Desktop Experience)
since 2003
Please Reply to the Newsgroup

__________ Information from ESET NOD32 Antivirus, version
of virus signature database 4716 (20091225) __________

The message was checked by ESET NOD32 Antivirus.

http://www.eset.com
Click to expand...



__________ Information from ESET NOD32 Antivirus, version of virus signature database 4716 (20091225) __________

The message was checked by ESET NOD32 Antivirus.

http://www.eset.com
 
Too late now, Frank. Since you didn't have an anti-virus application
installed when the computer got infected (and it *is* still infected),
chances are that the NOD32 free-trial didn't installed properly nor is it
working properly, despite that fact that it found "two viruses." See...

Help: I Got Hacked. Now What Do I Do?
http://technet.microsoft.com/en-us/library/cc700813.aspx

Back-up any personal data (none of which should be considered 100%
trustworthy at this point) then do a format & clean install of Windows.
Please note that a Repair Install (AKA in-place upgrade) will NOT fix this!

HOW TO do a clean install of WinXP: See
http://michaelstevenstech.com/cleanxpinstall.html#steps and/or Method 1 in
http://support.microsoft.com/kb/978307

After the clean install, you'll have the equivalent of a "new computer" so
take care of everything on the following page before otherwise connecting
the machine to the internet or a network and before using a USB key that
isn't brand-new or hasn't been freshly formatted:

5 steps to help protect your new computer before you go online
http://www.microsoft.com/protect/computer/advanced/xppc.mspx

Other helpful references include:

HOW TO get a computer running WinXP Gold (no Service Packs) fully patched
(after a clean install)
http://groups.google.com/group/microsoft.public.windowsupdate/msg/3f5afa8ed33e121c

HOW TO get a computer running WinXP SP1(a) or SP2 fully patched (after a
clean install)
http://groups.google.com/group/microsoft.public.windowsxp.general/msg/a066ae41add7dd2b

Frank said:
Thanks, I downloaded the NOD32 and installed it, and indeed
it did find two viruses. The Explorer problem has gone away
and here's hoping it stays away.

I have the NOD32 on a 30-day trial.
Click to expand...
<SNIP>
 
This is all so involved. My plan at the moment is to coast
on the present system and then go over to Windows7 in about
six months. My hardware (CPU and video card) are in need
of a good upgrade.

Do your links apply to Windows7? And should I do a "Gold
reinstallation" of XP pro before I upgrade and transfer my
data?

Still, the running of the NOD32 did fix two long-term
problems:
1/ The annoying shutdown of Explorer when a reboot was
attempted.
2/ The error message flashing up when a desktop shortcut was
used to access a text document.

Frank



PA Bear said:
Too late now, Frank. Since you didn't have an anti-virus
application installed when the computer got infected (and
it *is* still infected), chances are that the NOD32
free-trial didn't installed properly nor is it working
properly, despite that fact that it found "two viruses."
See...

Help: I Got Hacked. Now What Do I Do?

http://technet.microsoft.com/en-us/library/cc700813.aspx

Back-up any personal data (none of which should be
considered 100% trustworthy at this point) then do a
format & clean install of Windows. Please note that a
Repair Install (AKA in-place upgrade) will NOT fix this!

HOW TO do a clean install of WinXP: See
http://michaelstevenstech.com/cleanxpinstall.html#steps
and/or Method 1 in http://support.microsoft.com/kb/978307

After the clean install, you'll have the equivalent of a
"new computer" so take care of everything on the following
page before otherwise connecting the machine to the
internet or a network and before using a USB key that
isn't brand-new or hasn't been freshly formatted:

5 steps to help protect your new computer before you
go online

http://www.microsoft.com/protect/computer/advanced/xppc.mspx

Other helpful references include:

HOW TO get a computer running WinXP Gold (no Service
Packs) fully patched (after a clean install)
http://groups.google.com/group/microsoft.public.windowsupdate/msg/3f5afa8ed33e121c

HOW TO get a computer running WinXP SP1(a) or SP2 fully
patched (after a clean install)
http://groups.google.com/group/microsoft.public.windowsxp.general/msg/a066ae41add7dd2b


<SNIP>

__________ Information from ESET NOD32 Antivirus, version
of virus signature database 4717 (20091226) __________

The message was checked by ESET NOD32 Antivirus.

http://www.eset.com
Click to expand...



__________ Information from ESET NOD32 Antivirus, version of virus signature database 4717 (20091226) __________

The message was checked by ESET NOD32 Antivirus.

http://www.eset.com
 
When you get around to moving to Windows 7, do yourself a favour and do a
clean installation. Windows XP is not really suitable for being upgraded to
Windows 7, and you would get a far better system if you tossed all the
rubbish overboard that has accumulated since you last installed WinXP.
Remember - upgrades from one OS to another always involve lots of
compromises. A clean installation involves none.
 
Don't even think of upgrading the WinXP computer in its current state.
Format the HDD & do a clean install of Windows 7 Full (retail) Edition.
 
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