Windows Explorer problem

  • Thread starter Thread starter Geoff Lomas
  • Start date Start date
G

Geoff Lomas

When I go to open My Documents folder, it opens, but I
also get an error message to say that Windows Explorer has
encountered a problem and has to close down. When I click
either "Send report to Microsoft" or "Don't Send" the
error message goes, but so too does My Documents. (The
folder closes)
If I leave the error message on the screen I can actually
open files in My Documents, but this is not much use with
a big error message window in the way! If I get rid of the
error message everything disappears.
Can anyone advise on how to fix this please.
Geoff Lomas
 
Geoff,

From: http://www.mvps.org/sramesh2k/IEFAQ.htm
----------------------------------------------------
Applies to Internet Explorer, Windows Explorer, Control Panel [each instance of Explorer]
----------------------------------------------------
When you click the Internet Explorer icon, window may flash a second and quits. Or, it may show an Error-Reporting dialog. This may be due to a malware Browser Helper Object which causes Internet Explorer process to terminate. If you see the Error-Reporting dialog, click "to see what data this report contains" and identify the Module Name causing this error. In most cases, it may be the spyware DLL. Therefore, reinstalling Internet Explorer [in case of a spyware DLL] may not help.

To test with: Disable third-party browser extensions in Internet
Explorer
1. Click Start, Run, and type inetcpl.cpl. [or control inetcpl.cpl]
2. Click the Advanced tab.
3. Under Browsing, clear the Enable third-party browser extensions
(requires restart) check box.
4. Restart Internet Explorer.

---------------------------------------
*Then, you need to eliminate the parasites*
---------------------------------------

If this helps, read here for further troubleshooting:
Cannot open Internet Explorer:
http://www.mvps.org/sramesh2k/IEFAQ.htm

Sample Error-Report dialogs:
http://www.mvps.org/sramesh2k/images/EReport1.JPG
http://www.mvps.org/sramesh2k/images/EReport2.JPG
--
Understanding and Troubleshooting Unrecoverable Errors (Faults) in Internet Explorer:
http://support.microsoft.com/?kbid=276393


--
Ramesh - Microsoft MVP
Windows XP Shell
http://www.mvps.org/sramesh2k

ExportZone - for Internet Explorer:
http://www.mvps.org/sramesh2k/ExportZone.htm

When I go to open My Documents folder, it opens, but I
also get an error message to say that Windows Explorer has
encountered a problem and has to close down. When I click
either "Send report to Microsoft" or "Don't Send" the
error message goes, but so too does My Documents. (The
folder closes)
If I leave the error message on the screen I can actually
open files in My Documents, but this is not much use with
a big error message window in the way! If I get rid of the
error message everything disappears.
Can anyone advise on how to fix this please.
Geoff Lomas
 
Hi Ramesh,
Thank-you very much for replying. But the problem
is to do with Windows Explorer not Internet Explorer. Can
you still help?
Geoff
-----Original Message-----
Geoff,

From: http://www.mvps.org/sramesh2k/IEFAQ.htm
Click to expand...
Panel [each instance of Explorer]flash a second and quits. Or, it may show an Error-
Reporting dialog. This may be due to a malware Browser
Helper Object which causes Internet Explorer process to
terminate. If you see the Error-Reporting dialog,
click "to see what data this report contains" and identify
the Module Name causing this error. In most cases, it may
be the spyware DLL. Therefore, reinstalling Internet
Explorer [in case of a spyware DLL] may not help.
To test with: Disable third-party browser extensions in Internet
Explorer
1. Click Start, Run, and type inetcpl.cpl. [or control inetcpl.cpl]
2. Click the Advanced tab.
3. Under Browsing, clear the Enable third-party browser extensions
(requires restart) check box.
4. Restart Internet Explorer.

---------------------------------------
*Then, you need to eliminate the parasites*
---------------------------------------

If this helps, read here for further troubleshooting:
Cannot open Internet Explorer:
http://www.mvps.org/sramesh2k/IEFAQ.htm

Sample Error-Report dialogs:
http://www.mvps.org/sramesh2k/images/EReport1.JPG
http://www.mvps.org/sramesh2k/images/EReport2.JPG
--
Understanding and Troubleshooting Unrecoverable Errors (Faults) in Internet Explorer:
http://support.microsoft.com/?kbid=276393


--
Ramesh - Microsoft MVP
Windows XP Shell
http://www.mvps.org/sramesh2k

ExportZone - for Internet Explorer:
http://www.mvps.org/sramesh2k/ExportZone.htm

"Geoff Lomas" <[email protected]> wrote
Click to expand...
in message news:[email protected]...
 
The instructions still apply to Windows Explorer, control panel and folders.

--
Ramesh - Microsoft MVP
Windows XP Shell
http://www.mvps.org/sramesh2k

ExportZone - for Internet Explorer:
http://www.mvps.org/sramesh2k/ExportZone.htm

Hi Ramesh,
Thank-you very much for replying. But the problem
is to do with Windows Explorer not Internet Explorer. Can
you still help?
Geoff
-----Original Message-----
Geoff,

From: http://www.mvps.org/sramesh2k/IEFAQ.htm
Click to expand...
Panel [each instance of Explorer]flash a second and quits. Or, it may show an Error-
Reporting dialog. This may be due to a malware Browser
Helper Object which causes Internet Explorer process to
terminate. If you see the Error-Reporting dialog,
click "to see what data this report contains" and identify
the Module Name causing this error. In most cases, it may
be the spyware DLL. Therefore, reinstalling Internet
Explorer [in case of a spyware DLL] may not help.
To test with: Disable third-party browser extensions in Internet
Explorer
1. Click Start, Run, and type inetcpl.cpl. [or control inetcpl.cpl]
2. Click the Advanced tab.
3. Under Browsing, clear the Enable third-party browser extensions
(requires restart) check box.
4. Restart Internet Explorer.

---------------------------------------
*Then, you need to eliminate the parasites*
---------------------------------------

If this helps, read here for further troubleshooting:
Cannot open Internet Explorer:
http://www.mvps.org/sramesh2k/IEFAQ.htm

Sample Error-Report dialogs:
http://www.mvps.org/sramesh2k/images/EReport1.JPG
http://www.mvps.org/sramesh2k/images/EReport2.JPG
Click to expand...
(Faults) in Internet Explorer:
http://support.microsoft.com/?kbid=276393


--
Ramesh - Microsoft MVP
Windows XP Shell
http://www.mvps.org/sramesh2k

ExportZone - for Internet Explorer:
http://www.mvps.org/sramesh2k/ExportZone.htm

"Geoff Lomas" <[email protected]> wrote
Click to expand...
in message news:[email protected]...
 
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