Windows Explorer not opening

  • Thread starter Thread starter Crystal B.
  • Start date Start date
C

Crystal B.

I'm am crying right now, I don't know what's going on.
All of a sudden, I can't open any folders. My Windows
Explorer is not working at all. Any time I try opening a
folder or something, I see the desktop icons disappear
then come back, and then nothing happens. There has to be
someone here who can help. ([email protected])Thanks.
 
Crystal, dry your tears and go to Start>All Programs>Accessories>System
Tools>System Restore. Try
going back a few days before you experienced this problem.
 
I tried the system restore, and it didn't work. I didn't
reverse it. The problem started when I was browsing
through my picture collection (one of the folders in My
Pictures) and I was looking at an image in Windows
Picture and Fax Viewer. So that's 2 Windows Explorer
windows open. Then I minimized those and opened Kazaa
Lite (file sharing) and within that I tried opening
the "My Shared Folder" and it wouldn't open. At the same
time, the Windows Explorer windows closed. I don't
remember if Kazaa closed. But the desktop refreshed. And
from then on, I haven't been able to open Windows
Explorer, Internet Explorer...not even my control panel.
Everytime I try, the desktop only refreshes. The Windows
Picture and Fax Viewer still works. But I found tonight
that I can only access Windows Explorer in Safe Mode.
What's going on here?

Crystal
 
This is caused by malware Browser Helper Object. Always applies to each instance of Windows Explorer, My Computer, Internet Explorer or a folder. See:

From: http://www.mvps.org/sramesh2k/IEFAQ.htm
----------------------------------------------------
When you click the Internet Explorer icon, window may flash a second and quits. Or, it may show an Error-Reporting dialog. This may be due to a malware Browser Helper Object which causes Internet Explorer process to terminate. If you see the Error-Reporting dialog, click "to see what data this report contains" and identify the Module Name causing this error. In most cases, it may be the spyware DLL. Therefore, reinstalling Internet Explorer [in case of a spyware DLL] may not help.

To test with: Disable third-party browser extensions in Internet Explorer
1. Click Start, Run, and type inetcpl.cpl. [or control inetcpl.cpl]
2. Click the Advanced tab.
3. Under Browsing, clear the Enable third-party browser extensions
(requires restart) check box.
4. Restart Internet Explorer.

---------------------------------------
*Then, you need to eliminate the parasites*
---------------------------------------

If this helps, read here for further troubleshooting:
Cannot open Internet Explorer:
http://www.mvps.org/sramesh2k/IEFAQ.htm


--
Ramesh - Microsoft MVP
Windows XP - Shell/User
www.mvps.org/sramesh2k
http://www.mvps.org/sramesh2k/Tips_Page.htm
http://www.mvps.org
 
Though I'm not really glad, I am happy I'm not the only
one having this problem. It seems a lot of other people
are as well, I've been trying for days to get it to work
and haven't had any success, I'll let you know if I find
something!!
~Nikki
 
Thank you, I have been able to fix the problem by
removing the BHO. You've been very helpful.
-----Original Message-----
This is caused by malware Browser Helper Object. Always
Click to expand...
applies to each instance of Windows Explorer, My
Computer, Internet Explorer or a folder. See:
From: http://www.mvps.org/sramesh2k/IEFAQ.htm
Click to expand...
flash a second and quits. Or, it may show an Error-
Reporting dialog. This may be due to a malware Browser
Helper Object which causes Internet Explorer process to
terminate. If you see the Error-Reporting dialog,
click "to see what data this report contains" and
identify the Module Name causing this error. In most
cases, it may be the spyware DLL. Therefore, reinstalling
Internet Explorer [in case of a spyware DLL] may not
help.
To test with: Disable third-party browser extensions in Internet Explorer
1. Click Start, Run, and type inetcpl.cpl. [or control inetcpl.cpl]
2. Click the Advanced tab.
3. Under Browsing, clear the Enable third-party browser extensions
(requires restart) check box.
4. Restart Internet Explorer.

---------------------------------------
*Then, you need to eliminate the parasites*
---------------------------------------

If this helps, read here for further troubleshooting:
Cannot open Internet Explorer:
http://www.mvps.org/sramesh2k/IEFAQ.htm


--
Ramesh - Microsoft MVP
Windows XP - Shell/User
www.mvps.org/sramesh2k
http://www.mvps.org/sramesh2k/Tips_Page.htm
http://www.mvps.org


I had the same problem, restored my system but didn't help.
-----Original Message-----
I tried the system restore, and it didn't work. I didn't
reverse it. The problem started when I was browsing
through my picture collection (one of the folders in My
Pictures) and I was looking at an image in Windows
Picture and Fax Viewer. So that's 2 Windows Explorer
windows open. Then I minimized those and opened Kazaa
Lite (file sharing) and within that I tried opening
the "My Shared Folder" and it wouldn't open. At the same
time, the Windows Explorer windows closed. I don't
remember if Kazaa closed. But the desktop refreshed. And
from then on, I haven't been able to open Windows
Explorer, Internet Explorer...not even my control panel.
Everytime I try, the desktop only refreshes. The Windows
Picture and Fax Viewer still works. But I found tonight
that I can only access Windows Explorer in Safe Mode.
What's going on here?

Crystal wrote
in message opening
a to
be
.
Click to expand...
.
Click to expand...
 
You're most welcome. BTW, can you post the BHO name or it's CLSID?

--
Ramesh - Microsoft MVP
Windows XP Shell

http://www.mvps.org/sramesh2k
http://www.mvps.org


Thank you, I have been able to fix the problem by
removing the BHO. You've been very helpful.
-----Original Message-----
This is caused by malware Browser Helper Object. Always
Click to expand...
applies to each instance of Windows Explorer, My
Computer, Internet Explorer or a folder. See:
From: http://www.mvps.org/sramesh2k/IEFAQ.htm
Click to expand...
flash a second and quits. Or, it may show an Error-
Reporting dialog. This may be due to a malware Browser
Helper Object which causes Internet Explorer process to
terminate. If you see the Error-Reporting dialog,
click "to see what data this report contains" and
identify the Module Name causing this error. In most
cases, it may be the spyware DLL. Therefore, reinstalling
Internet Explorer [in case of a spyware DLL] may not
help.
To test with: Disable third-party browser extensions in Internet Explorer
1. Click Start, Run, and type inetcpl.cpl. [or control inetcpl.cpl]
2. Click the Advanced tab.
3. Under Browsing, clear the Enable third-party browser extensions
(requires restart) check box.
4. Restart Internet Explorer.

---------------------------------------
*Then, you need to eliminate the parasites*
---------------------------------------

If this helps, read here for further troubleshooting:
Cannot open Internet Explorer:
http://www.mvps.org/sramesh2k/IEFAQ.htm


--
Ramesh - Microsoft MVP
Windows XP - Shell/User
www.mvps.org/sramesh2k
http://www.mvps.org/sramesh2k/Tips_Page.htm
http://www.mvps.org


I had the same problem, restored my system but didn't help.
-----Original Message-----
I tried the system restore, and it didn't work. I didn't
reverse it. The problem started when I was browsing
through my picture collection (one of the folders in My
Pictures) and I was looking at an image in Windows
Picture and Fax Viewer. So that's 2 Windows Explorer
windows open. Then I minimized those and opened Kazaa
Lite (file sharing) and within that I tried opening
the "My Shared Folder" and it wouldn't open. At the same
time, the Windows Explorer windows closed. I don't
remember if Kazaa closed. But the desktop refreshed. And
from then on, I haven't been able to open Windows
Explorer, Internet Explorer...not even my control panel.
Everytime I try, the desktop only refreshes. The Windows
Picture and Fax Viewer still works. But I found tonight
that I can only access Windows Explorer in Safe Mode.
What's going on here?

Crystal wrote
in message opening
a to
be
.
Click to expand...
.
Click to expand...
 
----- Crystal B. wrote: ----

I'm am crying right now, I don't know what's going on.
All of a sudden, I can't open any folders. My Windows
Explorer is not working at all. Any time I try opening a
folder or something, I see the desktop icons disappear
then come back, and then nothing happens. There has to be
someone here who can help. ([email protected])Thanks.
 
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