Windows Explorer Needs to Close

  • Thread starter Thread starter Paul Barton
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Paul Barton

Hello everyone

Every time I navigating through the My Documents folders or My Computer
folders, I get the message: "Windows Explorer has encountered a problem and
needs to close." The dialogue box makes Three choices available: 'Debug,'
'send report' or 'don't send.' 'Debug'
brings up a second message: "Dr Watson Postmortem debugger has encountered a
problem and needs to close." 'Don't send' causes any open window or
document to close
and I am returned to the desktop. This happens whether I choose to open My
Docs or
My Computer as a link or as a traditional menu. I use Windows Firewall,
Spysweeper and Ad-aware.

Any advice on this frustrating interruption will be gratefully received.
Thank you.
 
Paul Barton said:
Every time I navigating through the My Documents folders or My Computer
folders, I get the message: "Windows Explorer has encountered a problem and
needs to close." The dialogue box makes Three choices available: 'Debug,'
'send report' or 'don't send.' 'Debug'
Click to expand...

I would check if some software that runs in the background is
responsible for this. See "How to Troubleshoot By Using the Msconfig
Utility in Windows XP" (http://support.microsoft.com/?kbid=310560).
 
Mon, 19 Dec 2005 18:07:29 -0000 from Paul Barton
Every time I navigating through the My Documents folders or My Computer
folders, I get the message: "Windows Explorer has encountered a problem and
needs to close."
This happens whether I choose to open My Docs or My Computer as a
link or as a traditional menu. I use Windows Firewall, Spysweeper
and Ad-aware.
Click to expand...

Try googling for
"windows explorer has encountered a problem and needs to close"
(with quotes). You'll see lots of possible explanations, and
suggested remedies.

Have you scanned your computer for viruses and trojans recently, with
up-to-date definitions? (I see you mention Spysweeper and Ad-aware,
but I don't see any mention of virus scan.) That's something you
ought to do anyway, but it becomes particularly opportune when
programs start flaking out on you.

If you were getting it on more programs I'd suggest a bad memory
chip, but if it's only Explorer that's affected then it's more likely
software.
 
I've had the same problem for months with no way to resolve it. Tried
everything that was suggested, but nothing has helped. My system is clean.
I have Norton, Adaware, Microsoft antispyware...and Spysweeper..

If anyone finds the solution, please, please let me know...

Helen
 
Stan
thanks for taking the trouble to reply. Sorry for the delay in responding
but xmas, you know! I googled the phrase and found thousands of
suggestions - most seem to think it is a registry issue. I looked on the
Microsoft help pages for XP and lo and behold I found an article dedicated
to this problem, here it is:
http://support.microsoft.com/?kbid=883791
Sadly the key it suggests tinkering with does not exist on my system,
wouldn't you just know it.
Anyway I looked for non-critical available XP downloads (I only collect
critical ones automatically) and since then TOUCH WOOD I have been free of
this infuriating phenomenon.

Helen sorry it's not a full answer but the link may help you.
Cheers
Paul
 
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