windows explorer help.

  • Thread starter Thread starter Hemp Knight
  • Start date Start date
H

Hemp Knight

hi,
i'm running xp pro, and when ever i open certain
folders i get a message box saying "windows explorer
has encountered a problem" and it closes the folder,
i've run norton and are clean of virus's, if any one could tell
me whats wrong and if it can be fixed, i would most appreciate
it.
thanks in advance and kind regards,

nick.
 
Hemp said:
hi,
i'm running xp pro, and when ever i open certain
folders i get a message box saying "windows explorer
has encountered a problem" and it closes the folder,
i've run norton and are clean of virus's, if any one could tell
me whats wrong and if it can be fixed, i would most appreciate
it.
thanks in advance and kind regards,

nick.
Click to expand...

Go to Start/Run and type: eventvwr.msc and press OK. In the event
Viewer, click on each of the items in the left
side menu and look for any X error messages that correspond to the last time
this behavior happened.
Double click the entry to see the details of the error. This may give you a
clue as to program/hardware is causing the problem.
Click the small icon at the right of this details box that looks like 2
small text pages. This will copy the error message details
and you can paste this info in a reply to this message for us to take a
look.

Another thing to look at is Start/Run, type: msinfo32 and press OK.
Expand the Components item and click on the
Problem Devices item. If there is an entry for a hardware device there, it
could be where the problem is coming from.
--
Ronnie Vernon
Microsoft MVP-Windows Shell/User

Please reply to the newsgroup so all may benefit.
http://www.dts-l.org
http://www.mvps.org
 
I suggest you search Microsoft's Knowledgebase about this.
IE6 has some bugginess that MS is aware of.

Also, you may wish to reinstall IE6 with SP1.

If most things are the same, and you're sure you're
protected from viruses, an update to IE6 may work.

All the PCs in my house had this problem for a while.
The MS updates, and IE reinstall seems to have helped.
 
Nick,

It may be a malware BHO, causing the problem. [Applies to Explorer / IE as well]

To test with: Disable third-party browser extensions in Internet Explorer
1. Click Start, point to Settings, and then click Control Panel.
2. Double-click Internet Options.
3. Click the Advanced tab.
4. Under Browsing, click to clear the Enable third-party browser extensions (requires restart) check box.
5. Restart Internet Explorer.

Try to open Internet Explorer again. If you are able to open Internet Explorer, then, the problem was caused by a malware BHO. Use BHODemon and spot the malware BHO causing the problem.

Download Ad-Aware from www.lavasoftusa.com and follow this:
1. Start Ad-Aware.
2. Click [Check for Updates] [Connect] and download the latest pattern file if available. and click Finish
3. Click [Start] [Next] (System will now detect the spyware)
4. After the scan is finished, click [Next]
5. Select all the items (checkboxes)
NOTE: Right click on any object in the "Scan result" list and choose [Select all objects]"
6. Click Next and click OK to confirm spyware removal.

--
Ramesh - Microsoft MVP
http://www.mvps.org/sramesh2k
-------------------------------------------
Internet Explorer Newsgroup FAQs:
http://www.mvps.org/sramesh2k/IEFAQ.htm

Computer viruses: description, prevention, and recovery:
http://support.microsoft.com/?kbid=129972
-------------------------------------------


hi,
i'm running xp pro, and when ever i open certain
folders i get a message box saying "windows explorer
has encountered a problem" and it closes the folder,
i've run norton and are clean of virus's, if any one could tell
me whats wrong and if it can be fixed, i would most appreciate
it.
thanks in advance and kind regards,

nick.
 
hi again thanks all for your help,
i did the eventvwr.msc you suggested ronnie and the errors
reported did correspond to the problems i've been having.
i've pasted the text as you said, i hope this helps.
thanks again,
nick

Event Type: Error
Event Source: Application Error
Event Category: None
Event ID: 1000
Date: 29/12/2003
Time: 03:52:00 PM
User: N/A
Computer: XP_ONE
Description:
Faulting application explorer.exe, version 6.0.2800.1221, faulting module
xvid.dll, version 0.0.0.0, fault address 0x000434e2.

For more information, see Help and Support Center at
http://go.microsoft.com/fwlink/events.asp.
Data:
0000: 41 70 70 6c 69 63 61 74 Applicat
0008: 69 6f 6e 20 46 61 69 6c ion Fail
0010: 75 72 65 20 20 65 78 70 ure exp
0018: 6c 6f 72 65 72 2e 65 78 lorer.ex
0020: 65 20 36 2e 30 2e 32 38 e 6.0.28
0028: 30 30 2e 31 32 32 31 20 00.1221
0030: 69 6e 20 78 76 69 64 2e in xvid.
0038: 64 6c 6c 20 30 2e 30 2e dll 0.0.
0040: 30 2e 30 20 61 74 20 6f 0.0 at o
0048: 66 66 73 65 74 20 30 30 ffset 00
0050: 30 34 33 34 65 32 0d 0a 0434e2..
 
Hemp said:
hi again thanks all for your help,
i did the eventvwr.msc you suggested ronnie and the errors
reported did correspond to the problems i've been having.
i've pasted the text as you said, i hope this helps.
thanks again,
nick

Event Type: Error
Event Source: Application Error
Event Category: None
Event ID: 1000
Date: 29/12/2003
Time: 03:52:00 PM
User: N/A
Computer: XP_ONE
Description:
Faulting application explorer.exe, version 6.0.2800.1221, faulting
module xvid.dll, version 0.0.0.0, fault address 0x000434e2.
Click to expand...

Hemp
(Hi Ramesh)

From what I can determine, the xvid.dll is associated with a DivX video
standard. You might want to check to see if there is an uninstall in Control
Panel/Add and Remove Programs for a program by the same name. More
information is at the following URL.

Update the xvid video codec:
http://www.divx-digest.com/software/xvid.html


--
Ronnie Vernon
Microsoft MVP-Windows Shell/User

Please reply to the newsgroup so all may benefit.
http://www.dts-l.org
http://www.mvps.org
 
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