"Windows Explorer Has Stopped Working" - Message Appears

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Guest

I get this message everytime that I try to install a network printer in Vista
Ultimate. I bring the "Add Printer" wizard, select netwrok printer, and I
get the "Windows Explorer Has Stopped Working" box, then Explorer restarts
and I'm back to square one.

I'm running Vista Ultimate on a 2.67 GHz Quad-Core CPU & 4GB RAM.

Thanks,

Mike
 
I tried to search the message as it appeared and received 7 results, none of
which were helpful. Can you point me to a specific article?

Alan Morris said:
Is this a home network or a domain?

--
Alan Morris
Windows Printing Team
Search the Microsoft Knowledge Base here:
http://support.microsoft.com/default.aspx?scid=fh;[ln];kbhowto

This posting is provided "AS IS" with no warranties, and confers no rights.

Mike said:
I get this message everytime that I try to install a network printer in
Vista
Ultimate. I bring the "Add Printer" wizard, select netwrok printer, and I
get the "Windows Explorer Has Stopped Working" box, then Explorer restarts
and I'm back to square one.

I'm running Vista Ultimate on a 2.67 GHz Quad-Core CPU & 4GB RAM.

Thanks,

Mike
Click to expand...
Click to expand...
 
This is on a domain.

Alan Morris said:
Is this a home network or a domain?

--
Alan Morris
Windows Printing Team
Search the Microsoft Knowledge Base here:
http://support.microsoft.com/default.aspx?scid=fh;[ln];kbhowto

This posting is provided "AS IS" with no warranties, and confers no rights.

Mike said:
I get this message everytime that I try to install a network printer in
Vista
Ultimate. I bring the "Add Printer" wizard, select netwrok printer, and I
get the "Windows Explorer Has Stopped Working" box, then Explorer restarts
and I'm back to square one.

I'm running Vista Ultimate on a 2.67 GHz Quad-Core CPU & 4GB RAM.

Thanks,

Mike
Click to expand...
Click to expand...
 
Are printers published into your Active Directory? If not you can disable
the AD search feature

gpedit.msc
Computer Configuration / Admin Templates / Printers / Add Printer wizard -
Network scan page (Managed network)
Disable or configure for you purpose

in a cmd window
gpupdate /force

this refreshes the policies

Now run Add Printer


--
Alan Morris
Windows Printing Team
Search the Microsoft Knowledge Base here:
http://support.microsoft.com/default.aspx?scid=fh;[ln];kbhowto

This posting is provided "AS IS" with no warranties, and confers no rights.

Mike said:
This is on a domain.

Alan Morris said:
Is this a home network or a domain?

--
Alan Morris
Windows Printing Team
Search the Microsoft Knowledge Base here:
http://support.microsoft.com/default.aspx?scid=fh;[ln];kbhowto

This posting is provided "AS IS" with no warranties, and confers no
rights.

Mike said:
I get this message everytime that I try to install a network printer in
Vista
Ultimate. I bring the "Add Printer" wizard, select netwrok printer,
and I
get the "Windows Explorer Has Stopped Working" box, then Explorer
restarts
and I'm back to square one.

I'm running Vista Ultimate on a 2.67 GHz Quad-Core CPU & 4GB RAM.

Thanks,

Mike
Click to expand...
Click to expand...
Click to expand...
 
I tried the gpupdate /force and it gave me a message that it completed
successfully but when I tried to add the printer, Windows Explorer stopped
working, restarted, etc...



Alan Morris said:
Are printers published into your Active Directory? If not you can disable
the AD search feature

gpedit.msc
Computer Configuration / Admin Templates / Printers / Add Printer wizard -
Network scan page (Managed network)
Disable or configure for you purpose

in a cmd window
gpupdate /force

this refreshes the policies

Now run Add Printer


--
Alan Morris
Windows Printing Team
Search the Microsoft Knowledge Base here:
http://support.microsoft.com/default.aspx?scid=fh;[ln];kbhowto

This posting is provided "AS IS" with no warranties, and confers no rights.

Mike said:
This is on a domain.

Alan Morris said:
Is this a home network or a domain?

--
Alan Morris
Windows Printing Team
Search the Microsoft Knowledge Base here:
http://support.microsoft.com/default.aspx?scid=fh;[ln];kbhowto

This posting is provided "AS IS" with no warranties, and confers no
rights.

I get this message everytime that I try to install a network printer in
Vista
Ultimate. I bring the "Add Printer" wizard, select netwrok printer,
and I
get the "Windows Explorer Has Stopped Working" box, then Explorer
restarts
and I'm back to square one.

I'm running Vista Ultimate on a 2.67 GHz Quad-Core CPU & 4GB RAM.

Thanks,

Mike
Click to expand...
Click to expand...
Click to expand...
 
Alan:

Okay, after a nice weekend off and clearing the workweek cobwebs, I went
into the group policy and changed a few settings. However, trying to add a
network printer still causes Windows Explorer to crash and restart. Is there
anything else that you can suggest? I guess that I just cannot understand
why this simple little thing would cause Explorer to bomb the way that it
does.

Thanks in advance for any help.


Mike


Alan Morris said:
Are printers published into your Active Directory? If not you can disable
the AD search feature

gpedit.msc
Computer Configuration / Admin Templates / Printers / Add Printer wizard -
Network scan page (Managed network)
Disable or configure for you purpose

in a cmd window
gpupdate /force

this refreshes the policies

Now run Add Printer


--
Alan Morris
Windows Printing Team
Search the Microsoft Knowledge Base here:
http://support.microsoft.com/default.aspx?scid=fh;[ln];kbhowto

This posting is provided "AS IS" with no warranties, and confers no rights.

Mike said:
This is on a domain.

Alan Morris said:
Is this a home network or a domain?

--
Alan Morris
Windows Printing Team
Search the Microsoft Knowledge Base here:
http://support.microsoft.com/default.aspx?scid=fh;[ln];kbhowto

This posting is provided "AS IS" with no warranties, and confers no
rights.

I get this message everytime that I try to install a network printer in
Vista
Ultimate. I bring the "Add Printer" wizard, select netwrok printer,
and I
get the "Windows Explorer Has Stopped Working" box, then Explorer
restarts
and I'm back to square one.

I'm running Vista Ultimate on a 2.67 GHz Quad-Core CPU & 4GB RAM.

Thanks,

Mike
Click to expand...
Click to expand...
Click to expand...
 
Don't use the Printers Folder wizard to install the printer

START
\\remoteserver

Right click the shared printer name
Connect


Because a bstr is not initialized and a domain function fails

You can also add a string to the AD default location field in an attempt to
work around this.

What server OS are you running on the Domain Controllers?


--
Alan Morris
Windows Printing Team
Search the Microsoft Knowledge Base here:
http://support.microsoft.com/default.aspx?scid=fh;[ln];kbhowto

This posting is provided "AS IS" with no warranties, and confers no rights.

Mike said:
Alan:

Okay, after a nice weekend off and clearing the workweek cobwebs, I went
into the group policy and changed a few settings. However, trying to add
a
network printer still causes Windows Explorer to crash and restart. Is
there
anything else that you can suggest? I guess that I just cannot understand
why this simple little thing would cause Explorer to bomb the way that it
does.

Thanks in advance for any help.


Mike


Alan Morris said:
Are printers published into your Active Directory? If not you can
disable
the AD search feature

gpedit.msc
Computer Configuration / Admin Templates / Printers / Add Printer
wizard -
Network scan page (Managed network)
Disable or configure for you purpose

in a cmd window
gpupdate /force

this refreshes the policies

Now run Add Printer


--
Alan Morris
Windows Printing Team
Search the Microsoft Knowledge Base here:
http://support.microsoft.com/default.aspx?scid=fh;[ln];kbhowto

This posting is provided "AS IS" with no warranties, and confers no
rights.

Mike said:
This is on a domain.

:

Is this a home network or a domain?

--
Alan Morris
Windows Printing Team
Search the Microsoft Knowledge Base here:
http://support.microsoft.com/default.aspx?scid=fh;[ln];kbhowto

This posting is provided "AS IS" with no warranties, and confers no
rights.

I get this message everytime that I try to install a network printer
in
Vista
Ultimate. I bring the "Add Printer" wizard, select netwrok printer,
and I
get the "Windows Explorer Has Stopped Working" box, then Explorer
restarts
and I'm back to square one.

I'm running Vista Ultimate on a 2.67 GHz Quad-Core CPU & 4GB RAM.

Thanks,

Mike
Click to expand...
Click to expand...
Click to expand...
 
Alan:

Sorry that I took so long to get back to you. I am currently using Windows
Server 2003.

I will try to follow the method that you just mentioned.


Thanks

Alan Morris said:
Don't use the Printers Folder wizard to install the printer

START
\\remoteserver

Right click the shared printer name
Connect


Because a bstr is not initialized and a domain function fails

You can also add a string to the AD default location field in an attempt to
work around this.

What server OS are you running on the Domain Controllers?


--
Alan Morris
Windows Printing Team
Search the Microsoft Knowledge Base here:
http://support.microsoft.com/default.aspx?scid=fh;[ln];kbhowto

This posting is provided "AS IS" with no warranties, and confers no rights.

Mike said:
Alan:

Okay, after a nice weekend off and clearing the workweek cobwebs, I went
into the group policy and changed a few settings. However, trying to add
a
network printer still causes Windows Explorer to crash and restart. Is
there
anything else that you can suggest? I guess that I just cannot understand
why this simple little thing would cause Explorer to bomb the way that it
does.

Thanks in advance for any help.


Mike


Alan Morris said:
Are printers published into your Active Directory? If not you can
disable
the AD search feature

gpedit.msc
Computer Configuration / Admin Templates / Printers / Add Printer
wizard -
Network scan page (Managed network)
Disable or configure for you purpose

in a cmd window
gpupdate /force

this refreshes the policies

Now run Add Printer


--
Alan Morris
Windows Printing Team
Search the Microsoft Knowledge Base here:
http://support.microsoft.com/default.aspx?scid=fh;[ln];kbhowto

This posting is provided "AS IS" with no warranties, and confers no
rights.

This is on a domain.

:

Is this a home network or a domain?

--
Alan Morris
Windows Printing Team
Search the Microsoft Knowledge Base here:
http://support.microsoft.com/default.aspx?scid=fh;[ln];kbhowto

This posting is provided "AS IS" with no warranties, and confers no
rights.

I get this message everytime that I try to install a network printer
in
Vista
Ultimate. I bring the "Add Printer" wizard, select netwrok printer,
and I
get the "Windows Explorer Has Stopped Working" box, then Explorer
restarts
and I'm back to square one.

I'm running Vista Ultimate on a 2.67 GHz Quad-Core CPU & 4GB RAM.

Thanks,

Mike
Click to expand...
Click to expand...
Click to expand...
 
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