Windows explorer has encountered a problem

  • Thread starter Thread starter Charlie Bress
  • Start date Start date
C

Charlie Bress

The OS is XP Pro. There are two user accounts: me and she.

The problem: when she tries to access a picture that was just sent to "my
pictures" or one on her desk top the following message pops up.

"Windows Explorer has encountered a problem and needs to close" and the
system hangs. Process explorer shows that "my pictures is not responding.

Looking at the details has:
AppName explorer.exe
ModVer 5.1.2600.3119
AppVer 6.0.2900.3156
Offset 0012a5b
ModName kernel32.dll

But if I log on to my account and go to "my computer" and approach the same
file via "docs & settings" and onward to her "my pictures folder", then the
jpg picture file opens with no difficulty at all.

What is going on here?
Charlie
 
EXPLORER.EXE = Windows (not Internet) Explorer

Please post in WinXP General newsgroup (microsoft.public.windowsxp.general)
instead.
 
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