Windows Explorer fails and send info to Microsoft

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  • Start date Start date
G

Guest

Wnen I open My Documents and then My Pictures Windows Explorer fails and
provides facility to send info to Microsoft. This happens everytime I try to
open My Pictures.

Help appreciated
Pagan

The following is some of the info provided.
AppName: explorer.exe ModVer: 5.1.2600.2180

AppVer: 6.0.2900.3156 Offset: 000106c3

ModName: ntdll.dll

The following information about your process will be reported:
Exception Information
Code: OxcOOOOOOS Flags: 0x00000000
Record: 0x0000000000000000 Address: Ox000000007c9106c3
System Information
Windows NT S.I Build: 2600
CPU Vendor Code: 7S6K6S47 - 496S6K69 - 6C65746H
CPU Version: OOOOOF41 CPU Feature Code: BFBBFBFF
CPU AMD Feature Code: OOD5E8Z4

Module X explorer.exe
Image Base: 0x01000000 Checksum: 0x000ffded Version Information

Image Size: Tine Stamp:

0x00000000 Ox466zc588

D

The following files will be included in this error report:
C:SDOCUME~1 \NORMAN~1 \LOCALS~1 \Ternp\9e66_appcompaUxl

Microsoft ® Windows
Version 5.1 (Budd 2600.xpsp_sp2_gdr.070227-2254 : Service Pack 2)
Copyright © 1981-2001 Microsoft Corporation
This product is licensed under the terms of the End-User license Agreement to:
Ray
Physical memory available to Windows: 1,572,332KB
 
Pagen said:
Wnen I open My Documents and then My Pictures Windows Explorer fails and
provides facility to send info to Microsoft. This happens everytime I try to
open My Pictures.

Help appreciated
Pagan

The following is some of the info provided.
AppName: explorer.exe ModVer: 5.1.2600.2180

AppVer: 6.0.2900.3156 Offset: 000106c3

ModName: ntdll.dll

The following information about your process will be reported:
Exception Information
Code: OxcOOOOOOS Flags: 0x00000000
Record: 0x0000000000000000 Address: Ox000000007c9106c3
System Information
Windows NT S.I Build: 2600
CPU Vendor Code: 7S6K6S47 - 496S6K69 - 6C65746H
CPU Version: OOOOOF41 CPU Feature Code: BFBBFBFF
CPU AMD Feature Code: OOD5E8Z4

Module X explorer.exe
Image Base: 0x01000000 Checksum: 0x000ffded Version Information

Image Size: Tine Stamp:

0x00000000 Ox466zc588

D

The following files will be included in this error report:
C:SDOCUME~1 \NORMAN~1 \LOCALS~1 \Ternp\9e66_appcompaUxl

Microsoft ® Windows
Version 5.1 (Budd 2600.xpsp_sp2_gdr.070227-2254 : Service Pack 2)
Copyright © 1981-2001 Microsoft Corporation
This product is licensed under the terms of the End-User license Agreement to:
Ray
Physical memory available to Windows: 1,572,332KB
Click to expand...


Install the current version of Microsoft DirectX
http://www.microsoft.com/windows/directx/default.mspx

Go through these Cleaning steps:
1... First, try to clean up your caches, Internet files and delete cookies
by doing this:
Click Start >> Control Panel >> Double click Network and Internet
Connections >> Double click Internet Options.
On the IE properties windows you will see these Taps:
General | Security | Privacy | Content | Connections | Programs |
Advanced
Under General Tab clear your History, Internet Files and Cookies.
Then click on Advanced tab and scroll down to under the Browsing Option:
[&] Browsing
[ ] Enable Third-Party browser extensions (Req Rest) uncheck this box.
Then click on Programs Tab and click Manage Add-Ons and Disable all non
Verified Add-Ons (You should Renable them later one-by-one and see the
culprit and update it or remove it.
How to manage Add-Ons:
http://support.microsoft.com/kb/883256
Scan for malware from here:
Spybot Search & Destroy
http://www.safer-networking.org/en/download/index.html

Run a scan from here on-line:
http://security.symantec.com/sscv6/default.asp?langid=ie&venid=sym
http://www3.ca.com/securityadvisor/virusinfo/scan.aspx
Download Avast Cleaner (offline scanner) from here:
http://www.avast.com/eng/avast-virus-cleaner.html
After the scan run disk cleanup on your drive.

Do you have other accounts on this machine?, try them or create a new account.
How to Identify a Damaged User Profile and Create a New Profile
http://support.microsoft.com/kb/811151
How to copy data from a corrupted user profile to a new profile
http://support.microsoft.com/kb/811151

Have a look in the Event Viewer for error messages(X) that can shed some
light and post it back in your next post by performing the following and also
the System File Checker (SFC) sfc /scannow:

Open a Notepad, customize or minimize to the taskbar as you will need it
later for this step to copy the error message on it.
Open a run command and type in:
eventvwr.msc click [OK] you will get the Event viewer control Panel.
click on each of these:
Application
System
Security
Look in the right Pane/window for error message with red (X) or Yellow
exclamation mark /!\ , double click each one to get more info about the
causer.
On the Event error properties message you will see:
Up Arrow
Down arrow
Two pages
Click on the two pages to copy the error message then bring up the Notepad
you opened earlier and right click on the first line and select Paste from
the list, this will paste the error message on a Notepad.
Please don't duplicate the error message one of each kind will be sufficient.
HOW TO: View and Manage Event Logs in Event Viewer in Windows XP
http://support.microsoft.com/kb/308427/en-us

Please we need just the error messages with Red (X) and don't repeat the
error, just one of each kind and post them back in your next post.
HTH.
nass
 
Thanks Nass
I disabled three non-verified Add-Ons
The virus scanning indicated that I have no viruses
The spyware scan identified 3 entries under DSS Agent which were removed.
There are a pair of error messages in the application folder ever time my
explorer fails.
The one error message from the system I believe is a problem with my
networking which I can look further into.

The following is the information I copied and pasted.
Pagen

Error Messages from Application
Faulting application explorer.exe, version 6.0.2900.3156, faulting module
browseui.dll, version 6.0.2900.3157, fault address 0x00001c96.
Faulting application drwtsn32.exe, version 5.1.2600.0, faulting module
dbghelp.dll, version 5.1.2600.2180, fault address 0x0001295d.


Warning Messages from Application
The description for Event ID ( 11014 ) in Source ( RouteService ) cannot be
found. The local computer may not have the necessary registry information or
message DLL files to display messages from a remote computer. You may be able
to use the /AUXSOURCE= flag to retrieve this description; see Help and
Support for details. The following information is part of the event: Failed
to open MapPoint routing construction file. See the documentation for
details..


Error message from system
The master browser has received a server announcement from the computer
AVARICE that believes that it is the master browser for the domain on
transport NetBT_Tcpip_{13CD88F1-1DC3-4AAB-9. The master browser is stopping
or an election is being forced.

There are no entries in the security area

nass said:
Pagen said:
Wnen I open My Documents and then My Pictures Windows Explorer fails and
provides facility to send info to Microsoft. This happens everytime I try to
open My Pictures.

Help appreciated
Pagan

The following is some of the info provided.
AppName: explorer.exe ModVer: 5.1.2600.2180

AppVer: 6.0.2900.3156 Offset: 000106c3

ModName: ntdll.dll

The following information about your process will be reported:
Exception Information
Code: OxcOOOOOOS Flags: 0x00000000
Record: 0x0000000000000000 Address: Ox000000007c9106c3
System Information
Windows NT S.I Build: 2600
CPU Vendor Code: 7S6K6S47 - 496S6K69 - 6C65746H
CPU Version: OOOOOF41 CPU Feature Code: BFBBFBFF
CPU AMD Feature Code: OOD5E8Z4

Module X explorer.exe
Image Base: 0x01000000 Checksum: 0x000ffded Version Information

Image Size: Tine Stamp:

0x00000000 Ox466zc588

D

The following files will be included in this error report:
C:SDOCUME~1 \NORMAN~1 \LOCALS~1 \Ternp\9e66_appcompaUxl

Microsoft ® Windows
Version 5.1 (Budd 2600.xpsp_sp2_gdr.070227-2254 : Service Pack 2)
Copyright © 1981-2001 Microsoft Corporation
This product is licensed under the terms of the End-User license Agreement to:
Ray
Physical memory available to Windows: 1,572,332KB
Click to expand...


Install the current version of Microsoft DirectX
http://www.microsoft.com/windows/directx/default.mspx

Go through these Cleaning steps:
1... First, try to clean up your caches, Internet files and delete cookies
by doing this:
Click Start >> Control Panel >> Double click Network and Internet
Connections >> Double click Internet Options.
On the IE properties windows you will see these Taps:
General | Security | Privacy | Content | Connections | Programs |
Advanced
Under General Tab clear your History, Internet Files and Cookies.
Then click on Advanced tab and scroll down to under the Browsing Option:
[&] Browsing
[ ] Enable Third-Party browser extensions (Req Rest) uncheck this box.
Then click on Programs Tab and click Manage Add-Ons and Disable all non
Verified Add-Ons (You should Renable them later one-by-one and see the
culprit and update it or remove it.
How to manage Add-Ons:
http://support.microsoft.com/kb/883256
Scan for malware from here:
Spybot Search & Destroy
http://www.safer-networking.org/en/download/index.html

Run a scan from here on-line:
http://security.symantec.com/sscv6/default.asp?langid=ie&venid=sym
http://www3.ca.com/securityadvisor/virusinfo/scan.aspx
Download Avast Cleaner (offline scanner) from here:
http://www.avast.com/eng/avast-virus-cleaner.html
After the scan run disk cleanup on your drive.

Do you have other accounts on this machine?, try them or create a new account.
How to Identify a Damaged User Profile and Create a New Profile
http://support.microsoft.com/kb/811151
How to copy data from a corrupted user profile to a new profile
http://support.microsoft.com/kb/811151

Have a look in the Event Viewer for error messages(X) that can shed some
light and post it back in your next post by performing the following and also
the System File Checker (SFC) sfc /scannow:

Open a Notepad, customize or minimize to the taskbar as you will need it
later for this step to copy the error message on it.
Open a run command and type in:
eventvwr.msc click [OK] you will get the Event viewer control Panel.
click on each of these:
Application
System
Security
Look in the right Pane/window for error message with red (X) or Yellow
exclamation mark /!\ , double click each one to get more info about the
causer.
On the Event error properties message you will see:
Up Arrow
Down arrow
Two pages
Click on the two pages to copy the error message then bring up the Notepad
you opened earlier and right click on the first line and select Paste from
the list, this will paste the error message on a Notepad.
Please don't duplicate the error message one of each kind will be sufficient.
HOW TO: View and Manage Event Logs in Event Viewer in Windows XP
http://support.microsoft.com/kb/308427/en-us

Please we need just the error messages with Red (X) and don't repeat the
error, just one of each kind and post them back in your next post.
HTH.
nass
Click to expand...
 
Hi Nass
Did I supply you sufficient info on the failure of my Windows Explorer for
any suggestions from you on how this problem can be eliminated?
Pagen

Pagen said:
Thanks Nass
I disabled three non-verified Add-Ons
The virus scanning indicated that I have no viruses
The spyware scan identified 3 entries under DSS Agent which were removed.
There are a pair of error messages in the application folder ever time my
explorer fails.
The one error message from the system I believe is a problem with my
networking which I can look further into.

The following is the information I copied and pasted.
Pagen

Error Messages from Application
Faulting application explorer.exe, version 6.0.2900.3156, faulting module
browseui.dll, version 6.0.2900.3157, fault address 0x00001c96.
Faulting application drwtsn32.exe, version 5.1.2600.0, faulting module
dbghelp.dll, version 5.1.2600.2180, fault address 0x0001295d.


Warning Messages from Application
The description for Event ID ( 11014 ) in Source ( RouteService ) cannot be
found. The local computer may not have the necessary registry information or
message DLL files to display messages from a remote computer. You may be able
to use the /AUXSOURCE= flag to retrieve this description; see Help and
Support for details. The following information is part of the event: Failed
to open MapPoint routing construction file. See the documentation for
details..


Error message from system
The master browser has received a server announcement from the computer
AVARICE that believes that it is the master browser for the domain on
transport NetBT_Tcpip_{13CD88F1-1DC3-4AAB-9. The master browser is stopping
or an election is being forced.

There are no entries in the security area

nass said:
Pagen said:
Wnen I open My Documents and then My Pictures Windows Explorer fails and
provides facility to send info to Microsoft. This happens everytime I try to
open My Pictures.

Help appreciated
Pagan

The following is some of the info provided.
AppName: explorer.exe ModVer: 5.1.2600.2180

AppVer: 6.0.2900.3156 Offset: 000106c3

ModName: ntdll.dll

The following information about your process will be reported:
Exception Information
Code: OxcOOOOOOS Flags: 0x00000000
Record: 0x0000000000000000 Address: Ox000000007c9106c3
System Information
Windows NT S.I Build: 2600
CPU Vendor Code: 7S6K6S47 - 496S6K69 - 6C65746H
CPU Version: OOOOOF41 CPU Feature Code: BFBBFBFF
CPU AMD Feature Code: OOD5E8Z4

Module X explorer.exe
Image Base: 0x01000000 Checksum: 0x000ffded Version Information

Image Size: Tine Stamp:

0x00000000 Ox466zc588

D

The following files will be included in this error report:
C:SDOCUME~1 \NORMAN~1 \LOCALS~1 \Ternp\9e66_appcompaUxl

Microsoft ® Windows
Version 5.1 (Budd 2600.xpsp_sp2_gdr.070227-2254 : Service Pack 2)
Copyright © 1981-2001 Microsoft Corporation
This product is licensed under the terms of the End-User license Agreement to:
Ray
Physical memory available to Windows: 1,572,332KB
Click to expand...


Install the current version of Microsoft DirectX
http://www.microsoft.com/windows/directx/default.mspx

Go through these Cleaning steps:
1... First, try to clean up your caches, Internet files and delete cookies
by doing this:
Click Start >> Control Panel >> Double click Network and Internet
Connections >> Double click Internet Options.
On the IE properties windows you will see these Taps:
General | Security | Privacy | Content | Connections | Programs |
Advanced
Under General Tab clear your History, Internet Files and Cookies.
Then click on Advanced tab and scroll down to under the Browsing Option:
[&] Browsing
[ ] Enable Third-Party browser extensions (Req Rest) uncheck this box.
Then click on Programs Tab and click Manage Add-Ons and Disable all non
Verified Add-Ons (You should Renable them later one-by-one and see the
culprit and update it or remove it.
How to manage Add-Ons:
http://support.microsoft.com/kb/883256
Scan for malware from here:
Spybot Search & Destroy
http://www.safer-networking.org/en/download/index.html

Run a scan from here on-line:
http://security.symantec.com/sscv6/default.asp?langid=ie&venid=sym
http://www3.ca.com/securityadvisor/virusinfo/scan.aspx
Download Avast Cleaner (offline scanner) from here:
http://www.avast.com/eng/avast-virus-cleaner.html
After the scan run disk cleanup on your drive.

Do you have other accounts on this machine?, try them or create a new account.
How to Identify a Damaged User Profile and Create a New Profile
http://support.microsoft.com/kb/811151
How to copy data from a corrupted user profile to a new profile
http://support.microsoft.com/kb/811151

Have a look in the Event Viewer for error messages(X) that can shed some
light and post it back in your next post by performing the following and also
the System File Checker (SFC) sfc /scannow:

Open a Notepad, customize or minimize to the taskbar as you will need it
later for this step to copy the error message on it.
Open a run command and type in:
eventvwr.msc click [OK] you will get the Event viewer control Panel.
click on each of these:
Application
System
Security
Look in the right Pane/window for error message with red (X) or Yellow
exclamation mark /!\ , double click each one to get more info about the
causer.
On the Event error properties message you will see:
Up Arrow
Down arrow
Two pages
Click on the two pages to copy the error message then bring up the Notepad
you opened earlier and right click on the first line and select Paste from
the list, this will paste the error message on a Notepad.
Please don't duplicate the error message one of each kind will be sufficient.
HOW TO: View and Manage Event Logs in Event Viewer in Windows XP
http://support.microsoft.com/kb/308427/en-us

Please we need just the error messages with Red (X) and don't repeat the
error, just one of each kind and post them back in your next post.
HTH.
nass
Click to expand...
Click to expand...
 
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