Windows Explorer crashing with .mov files

  • Thread starter Thread starter Michael
  • Start date Start date
M

Michael

When I select an .mov file, explorer keeps crashing. I don't even have to
double-click it. I uninstalled and installed Quicktime and it didnt work. I
uninstalled Quicktime and installed Quicktime Alternative and it didnt work.
MOV is the only file that crashes Explorer.
 
Originally posted by Michael You may be able to get more info from
the Event viewer.
HOW TO: View and Manage Event Logs in Event Viewer in Windows XP
http://tinyurl.com/277cx
Or,
Start > Run, copy & paste > eventvwr.msc /s & press Enter.
Scroll down to the last time your computer crashed and it should tell
you what device/driver caused the problem?

================================

Windows XP Events and Errors
Enter the message source and ID in the text field, then click Go.
http://www.microsoft.com/technet/support/eventserrors.mspx
http://tinyurl.com/2enhf

You may get more info from minidumps.
Control Panel --> System --> Advance --> Startup and Recovery -->
Write debugging
information --> Complete memory dump
Minidumps are located in c/windows/minidumps
How to solve Windows system crashes in minutes
http://tinyurl.com/9aslo
http://tinyurl.com/3axrj
http://forums.majorgeeks.com/showthread.php?t=35246
Or,
Event Log Explorer
http://www.eventlogxp.com/
http://www.eventlogxp.com/download/elex.zip
Or,
Extract troubleshooting info from Windows XP BSOD error messages
http://techrepublic.com.com/5100-10877-6053684.html#
Or,
http://www.eventid.net/search.asp
Click to expand...
 
Hi Michael,

Write down the verbatim error message you see, and post that back here.
You said you do not even have to double-click the file for the "crash" to
occur. In that case, what was going on & what did you select "immediately
before" the "crash"?
 
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