Windows does not respond to either the mouse or key board on start

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  • Start date Start date
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Guest

when my computer starts up, it responds to any command from the keyboard for
th BIOS or Boot device, however, when windows loads, the mouse and keyboard
do not work. Any suggestions please?

Many thanks in advance.

Seamus
 
Seamus said:
when my computer starts up, it responds to any command from the keyboard for
th BIOS or Boot device, however, when windows loads, the mouse and keyboard
do not work. Any suggestions please?

Many thanks in advance.

Seamus
Click to expand...


Are these specialized USB devices that require something beyond WinXP's
generic USB support? Have you consult the manufacturer for any special
installation instructions?


--

Bruce Chambers

Help us help you:



They that can give up essential liberty to obtain a little temporary
safety deserve neither liberty nor safety. -Benjamin Franklin

Many people would rather die than think; in fact, most do. -Bertrand Russell
 
Seamus said:
The Key board and mouse have been working prevously, but seem to have stopped.
Click to expand...


You didn't answer my questions. You need to provide pertinent
information if you want us to truly be able to offered effective help,
rather than wild guesses.

What change (new hardware, updates, software installations) was made
immediately prior to the devices' having stopped working? Have you
tried using a restore point to return to that time period?


--

Bruce Chambers

Help us help you:



They that can give up essential liberty to obtain a little temporary
safety deserve neither liberty nor safety. -Benjamin Franklin

Many people would rather die than think; in fact, most do. -Bertrand Russell
 
Nothing new has been installed. As I cannnot even put mypassword in, I am
unable to go to a restore point. The computere had not been used for 3
weeks. Thanks
 
Seamus said:
Nothing new has been installed. As I cannnot even put mypassword in, I am
unable to go to a restore point. The computere had not been used for 3
weeks. Thanks
Click to expand...

Check the cabling. Is this a desktop or laptop?

If it's a desktop, is this a wireless keyboard/mouse set? If so, check the
batteries.

HTH
-pk
 
Seamus said:
when my computer starts up, it responds to any command from the keyboard for
th BIOS or Boot device, however, when windows loads, the mouse and keyboard
do not work. Any suggestions please?

Many thanks in advance.

Seamus
Click to expand...


I am having the same problem with my computer, it is a Dell 9100 series. I
had just received an upgrade from Dell, i downloaded it, all was fine. The
download was for Dell computer updates etc. One of the updates that it said
my comp. needed was a processor upgrade, so i downloaded it. It got about
half way through installing, and a blue screen appeared saying Windows had to
shut down and be restarted, so i did that. Now when the computer boots up,
the keyboard and mouse work fine until windows begins to load, then they
don't work. It is driving my crazy trying to fix. I have some computer
knowledge, but for the most part am very much an amateur with them!! PLEASE
HELP ME!!!!!!
 
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