Windows Defender

[Guest]

When I start windows defender my computer freezes and I do not get an error
message it just locks up till i hard boot it. Can anyone help me with this
please

 

[Bill Sanderson]

1) Please to to Windows Update and see whether you can get the latest
definition updates for Windows Defender.
Choose Custom, rather than Express.

2) Then try restarting in safe mode by pressing the F8 function key before
the first Windows screen appears. I usually tap it about once a second
after the screen turns black on the restart.

Choose safe mode. Once Windows comes up, see if you can run Windows
Defender in this condition, and do a quickscan. If the quickscan finds and
removes anything, follow that up with a full scan.

It is a good idea to have updated your antivirus, and to also do scans with
the antivirus in safe mode, if possible.

 

[Guest]

Thank You, I will try it. I just downloaded windows deffender not even a week
ago, I should have known with it being as new as it is there would be update
for it.

 

[Bill Sanderson]

There are definition updates available via Windows Update. The program as
distributed does not have definitions in--and if you have been unable to run
it, I'm not certain it has updated yet.

I suspect that the root issue may be spyware, and so I'd like to get the
program updated and running in safe mode to get the best chance at cleaning
possible.

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