Windows Defender finds Service that does not Exist?

[Guest]

Defender finds Service that does not Exist



I get these errors on my pc after I restart. Sometimes it takes a couple of
hours after before I get them

Event Type: Information
Event Source: Service Control Manager
Event Category: None
Event ID: 7035
Date: 6/29/2006
Time: 11:29:24 AM
User: TGKW003\Thomas R Grassi Jr
Computer: TGKW003
Description:
The SDDMI2 service was successfully sent a start control.

For more information, see Help and Support Center at
http://go.microsoft.com/fwlink/events.asp.


Event Type: Warning
Event Source: WinDefend
Event Category: None
Event ID: 3004
Date: 6/29/2006
Time: 11:29:28 AM
User: N/A
Computer: TGKW003
Description:
Windows Defender Real-Time Protection agent has detected spyware or other
potentially unwanted software.
For more information please see the following:
http://www.microsoft.com
Scan ID: {B928F22C-5A86-43C9-88F3-BC4BEAC4F3AF}
User: TGKW003\Thomas R Grassi Jr
Name: Unknown
ID:
Severity ID:
Category ID:
Path Found: driver:SDDMI2
Alert Type: Unknown
Detection Type:


For more information, see Help and Support Center at
http://go.microsoft.com/fwlink/events.asp.



Opened up a case with Microsoft support and Dell Support and no one knows
where SDDMI2 is coming from. I do not have any referance of the module or
program on my pc's. It is happening on two of my computers both are Dell one
is a Desktop the other a Laptop.

We have done various steps to resolve this. Uninstall/reinstall defender.
Safe mode connect to a microsoft saftey site and run virus scan no errors.
Uninstalled px engine reinstalled it. etc etc.

Anyone else seen this?



I am waiting on second level support to contact me



Tom

 

[Guest]

As far as I know, the SDDMI2 driver and service are related to the Dell
Support Utility 3.1 that is installed on Dell PC's. I found that out because
my Dell Support program was damaged when I installed the AOL Computer Check
UP. Then I has error messages in Event Viewer that that service could not be
started because the file could not be found. The AOL tool has deleted the
driver. I uninstalled Dell Support and the messages stopped entirely. When
I reinstalled Dell Support, the messages started again, saying that the
service has been started successfully. I don't know why Dell isn't telling
you this. They are living in the Nile. Look! I just this very minute ran a
Dell Support scan and went straight to my Event Viewer:

Event Type: Warning
Event Source: WinDefend
Event Category: None
Event ID: 3004
Date: 7/13/2006
Time: 4:00:17 PM
User: N/A
Computer: HOMEDESKTOP
Description:
Windows Defender Real-Time Protection agent has detected spyware or other
potentially unwanted software.
For more information please see the following:
http://www.microsoft.com
Scan ID: {B4733A36-CCD1-4D41-B281-B66CC88480A0}
User: HOMEDESKTOP\xxxxxxxxx
Name: Unknown
ID:
Severity ID:
Category ID:
Path Found: service:SDDMI2
Alert Type: Unknown
Detection Type:


For more information, see Help and Support Center at
http://go.microsoft.com/fwlink/events.asp.

Event Type: Information
Event Source: Service Control Manager
Event Category: None
Event ID: 7035
Date: 7/13/2006
Time: 4:00:13 PM
User: HOMEDESKTOP\xxxxxxxx
Computer: HOMEDESKTOP
Description:
The SDDMI2 service was successfully sent a start control.

For more information, see Help and Support Center at
http://go.microsoft.com/fwlink/events.asp.

 

[Guest]

Hi Sarge, good to read your lines again, don't dissaper ;-) I hope all is
well with you.

 

[jen]

As far as I know, the SDDMI2 driver and service are related to the
Dell
Support Utility 3.1 that is installed on Dell PC's. I found that out
because
my Dell Support program was damaged when I installed the AOL Computer
Check
UP. Then I has error messages in Event Viewer that that service could
not be
started because the file could not be found. The AOL tool has deleted
the
driver. I uninstalled Dell Support and the messages stopped entirely.
When
I reinstalled Dell Support, the messages started again, saying that
the
service has been started successfully. I don't know why Dell isn't
telling
you this. They are living in the Nile. Look! I just this very minute
ran a
Dell Support scan and went straight to my Event Viewer:

Event Type: Warning
Event Source: WinDefend
Event Category: None
Event ID: 3004
Date: 7/13/2006
Time: 4:00:17 PM
User: N/A
Computer: HOMEDESKTOP
Description:
Windows Defender Real-Time Protection agent has detected spyware or
other
potentially unwanted software.
For more information please see the following:
http://www.microsoft.com
Scan ID: {B4733A36-CCD1-4D41-B281-B66CC88480A0}
User: HOMEDESKTOP\xxxxxxxxx
Name: Unknown
ID:
Severity ID:
Category ID:
Path Found: service:SDDMI2
Alert Type: Unknown
Detection Type:


For more information, see Help and Support Center at
http://go.microsoft.com/fwlink/events.asp.

Event Type: Information
Event Source: Service Control Manager
Event Category: None
Event ID: 7035
Date: 7/13/2006
Time: 4:00:13 PM
User: HOMEDESKTOP\xxxxxxxx
Computer: HOMEDESKTOP
Description:
The SDDMI2 service was successfully sent a start control.

For more information, see Help and Support Center at
http://go.microsoft.com/fwlink/events.asp.

[snip]

WD is correct. The Dell "support" software *is* "spyware or other
potentially unwanted software". It regularly calls home...

-jen

 

[Guest]

Everyone

I just got off the phone with Dell Support and they are glueless. I will
attempt to call them again tommorrow. Will post any findings as soon as i can

Tom

As far as I know, the SDDMI2 driver and service are related to the
Dell
Support Utility 3.1 that is installed on Dell PC's. I found that out
because
my Dell Support program was damaged when I installed the AOL Computer
Check
UP. Then I has error messages in Event Viewer that that service could
not be
started because the file could not be found. The AOL tool has deleted
the
driver. I uninstalled Dell Support and the messages stopped entirely.
When
I reinstalled Dell Support, the messages started again, saying that
the
service has been started successfully. I don't know why Dell isn't
telling
you this. They are living in the Nile. Look! I just this very minute
ran a
Dell Support scan and went straight to my Event Viewer:

Event Type: Warning
Event Source: WinDefend
Event Category: None
Event ID: 3004
Date: 7/13/2006
Time: 4:00:17 PM
User: N/A
Computer: HOMEDESKTOP
Description:
Windows Defender Real-Time Protection agent has detected spyware or
other
potentially unwanted software.
For more information please see the following:
http://www.microsoft.com
Scan ID: {B4733A36-CCD1-4D41-B281-B66CC88480A0}
User: HOMEDESKTOP\xxxxxxxxx
Name: Unknown
ID:
Severity ID:
Category ID:
Path Found: service:SDDMI2
Alert Type: Unknown
Detection Type:


For more information, see Help and Support Center at
http://go.microsoft.com/fwlink/events.asp.

Event Type: Information
Event Source: Service Control Manager
Event Category: None
Event ID: 7035
Date: 7/13/2006
Time: 4:00:13 PM
User: HOMEDESKTOP\xxxxxxxx
Computer: HOMEDESKTOP
Description:
The SDDMI2 service was successfully sent a start control.

For more information, see Help and Support Center at
http://go.microsoft.com/fwlink/events.asp.

[snip]

WD is correct. The Dell "support" software *is* "spyware or other
potentially unwanted software". It regularly calls home...

-jen

 

[Guest]

A quick search on Google turned up a 5-starsupport entry
(http://www.5starsupport.com/xp-faq/1-60.htm) identifying the driver as
Dell's. I find it deliciously ironic that Dell support is clue-impaired
regarding their own blasted drivers. Ya just can't get good help in Bombay
these days. ;-)

--
Scott D

Internet Security: http://SecorConsulting.net/pages/security.html
CIS Benchmark: http://SecorConsulting.net/pages/benchmark.html

Everyone

I just got off the phone with Dell Support and they are glueless. I will
attempt to call them again tommorrow. Will post any findings as soon as i can

Tom

As far as I know, the SDDMI2 driver and service are related to the
Dell
Support Utility 3.1 that is installed on Dell PC's. I found that out
because
my Dell Support program was damaged when I installed the AOL Computer
Check
UP. Then I has error messages in Event Viewer that that service could
not be
started because the file could not be found. The AOL tool has deleted
the
driver. I uninstalled Dell Support and the messages stopped entirely.
When
I reinstalled Dell Support, the messages started again, saying that
the
service has been started successfully. I don't know why Dell isn't
telling
you this. They are living in the Nile. Look! I just this very minute
ran a
Dell Support scan and went straight to my Event Viewer:

Event Type: Warning
Event Source: WinDefend
Event Category: None
Event ID: 3004
Date: 7/13/2006
Time: 4:00:17 PM
User: N/A
Computer: HOMEDESKTOP
Description:
Windows Defender Real-Time Protection agent has detected spyware or
other
potentially unwanted software.
For more information please see the following:
http://www.microsoft.com
Scan ID: {B4733A36-CCD1-4D41-B281-B66CC88480A0}
User: HOMEDESKTOP\xxxxxxxxx
Name: Unknown
ID:
Severity ID:
Category ID:
Path Found: service:SDDMI2
Alert Type: Unknown
Detection Type:


For more information, see Help and Support Center at
http://go.microsoft.com/fwlink/events.asp.

Event Type: Information
Event Source: Service Control Manager
Event Category: None
Event ID: 7035
Date: 7/13/2006
Time: 4:00:13 PM
User: HOMEDESKTOP\xxxxxxxx
Computer: HOMEDESKTOP
Description:
The SDDMI2 service was successfully sent a start control.

For more information, see Help and Support Center at
http://go.microsoft.com/fwlink/events.asp.

[snip]

WD is correct. The Dell "support" software *is* "spyware or other
potentially unwanted software". It regularly calls home...

-jen

 

[Guest]

Scott

Thanks but that is not the problem here. We found that Dells 3.1 Support
program is causing the problem. But noone at Dell knows anything about the
program. Bombay needs to not be on the support call list. It is a shame that
we have to resort to cheap labor and then we can not understand a word they
say. I am waiting on a call from the esculation eam at Dell I wonder where
they are from?

I can recreate the problem anytime by just doing a Check Now on the Dell 3.1
Support program. All I want is to find out what proram is envoking SSDMI2 and
then I can exclude it from Defender

Dell needs to re think thier Support Options

A quick search on Google turned up a 5-starsupport entry
(http://www.5starsupport.com/xp-faq/1-60.htm) identifying the driver as
Dell's. I find it deliciously ironic that Dell support is clue-impaired
regarding their own blasted drivers. Ya just can't get good help in Bombay
these days. ;-)

--
Scott D

Internet Security: http://SecorConsulting.net/pages/security.html
CIS Benchmark: http://SecorConsulting.net/pages/benchmark.html

Everyone

I just got off the phone with Dell Support and they are glueless. I will
attempt to call them again tommorrow. Will post any findings as soon as i can

Tom

As far as I know, the SDDMI2 driver and service are related to the
Dell
Support Utility 3.1 that is installed on Dell PC's. I found that out
because
my Dell Support program was damaged when I installed the AOL Computer
Check
UP. Then I has error messages in Event Viewer that that service could
not be
started because the file could not be found. The AOL tool has deleted
the
driver. I uninstalled Dell Support and the messages stopped entirely.
When
I reinstalled Dell Support, the messages started again, saying that
the
service has been started successfully. I don't know why Dell isn't
telling
you this. They are living in the Nile. Look! I just this very minute
ran a
Dell Support scan and went straight to my Event Viewer:

Event Type: Warning
Event Source: WinDefend
Event Category: None
Event ID: 3004
Date: 7/13/2006
Time: 4:00:17 PM
User: N/A
Computer: HOMEDESKTOP
Description:
Windows Defender Real-Time Protection agent has detected spyware or
other
potentially unwanted software.
For more information please see the following:
http://www.microsoft.com
Scan ID: {B4733A36-CCD1-4D41-B281-B66CC88480A0}
User: HOMEDESKTOP\xxxxxxxxx
Name: Unknown
ID:
Severity ID:
Category ID:
Path Found: service:SDDMI2
Alert Type: Unknown
Detection Type:


For more information, see Help and Support Center at
http://go.microsoft.com/fwlink/events.asp.

Event Type: Information
Event Source: Service Control Manager
Event Category: None
Event ID: 7035
Date: 7/13/2006
Time: 4:00:13 PM
User: HOMEDESKTOP\xxxxxxxx
Computer: HOMEDESKTOP
Description:
The SDDMI2 service was successfully sent a start control.

For more information, see Help and Support Center at
http://go.microsoft.com/fwlink/events.asp.
[snip]

WD is correct. The Dell "support" software *is* "spyware or other
potentially unwanted software". It regularly calls home...

-jen

 

[Guest]

LOL.

Yeah, such as moving it to Dusseldorf or Tokyo. The quality of support
would rise ... unfortunately, they would still have the communicative skill
factor to resolve. ;-)

--
Scott D

Internet Security: http://SecorConsulting.net/pages/security.html
CIS Benchmark: http://SecorConsulting.net/pages/benchmark.html

Scott

Thanks but that is not the problem here. We found that Dells 3.1 Support
program is causing the problem. But noone at Dell knows anything about the
program. Bombay needs to not be on the support call list. It is a shame that
we have to resort to cheap labor and then we can not understand a word they
say. I am waiting on a call from the esculation eam at Dell I wonder where
they are from?

I can recreate the problem anytime by just doing a Check Now on the Dell 3.1
Support program. All I want is to find out what proram is envoking SSDMI2 and
then I can exclude it from Defender

Dell needs to re think thier Support Options

A quick search on Google turned up a 5-starsupport entry
(http://www.5starsupport.com/xp-faq/1-60.htm) identifying the driver as
Dell's. I find it deliciously ironic that Dell support is clue-impaired
regarding their own blasted drivers. Ya just can't get good help in Bombay
these days. ;-)

--
Scott D

Internet Security: http://SecorConsulting.net/pages/security.html
CIS Benchmark: http://SecorConsulting.net/pages/benchmark.html

Everyone

I just got off the phone with Dell Support and they are glueless. I will
attempt to call them again tommorrow. Will post any findings as soon as i can

Tom

:

As far as I know, the SDDMI2 driver and service are related to the
Dell
Support Utility 3.1 that is installed on Dell PC's. I found that out
because
my Dell Support program was damaged when I installed the AOL Computer
Check
UP. Then I has error messages in Event Viewer that that service could
not be
started because the file could not be found. The AOL tool has deleted
the
driver. I uninstalled Dell Support and the messages stopped entirely.
When
I reinstalled Dell Support, the messages started again, saying that
the
service has been started successfully. I don't know why Dell isn't
telling
you this. They are living in the Nile. Look! I just this very minute
ran a
Dell Support scan and went straight to my Event Viewer:

Event Type: Warning
Event Source: WinDefend
Event Category: None
Event ID: 3004
Date: 7/13/2006
Time: 4:00:17 PM
User: N/A
Computer: HOMEDESKTOP
Description:
Windows Defender Real-Time Protection agent has detected spyware or
other
potentially unwanted software.
For more information please see the following:
http://www.microsoft.com
Scan ID: {B4733A36-CCD1-4D41-B281-B66CC88480A0}
User: HOMEDESKTOP\xxxxxxxxx
Name: Unknown
ID:
Severity ID:
Category ID:
Path Found: service:SDDMI2
Alert Type: Unknown
Detection Type:


For more information, see Help and Support Center at
http://go.microsoft.com/fwlink/events.asp.

Event Type: Information
Event Source: Service Control Manager
Event Category: None
Event ID: 7035
Date: 7/13/2006
Time: 4:00:13 PM
User: HOMEDESKTOP\xxxxxxxx
Computer: HOMEDESKTOP
Description:
The SDDMI2 service was successfully sent a start control.

For more information, see Help and Support Center at
http://go.microsoft.com/fwlink/events.asp.
[snip]

WD is correct. The Dell "support" software *is* "spyware or other
potentially unwanted software". It regularly calls home...

-jen

 

[Guest]

The story continues, after i finally found out that the program causing the
problem is Dell's "Dell Support 3.1" program. When ever it runs or you invoke
it the errors occur. I call Dell and got the foriegn exchange ha ha and they
have no clue as usual. But I finally got someone to listen and now I am
waiting on they expert team

It is amazing that no one understands how to resolve this one especially
since it is on every Dell computer running WOC and Defender.

Hopefully Dell Expert Team can figure this out.

Will post any new developments.

Tom

LOL.

Yeah, such as moving it to Dusseldorf or Tokyo. The quality of support
would rise ... unfortunately, they would still have the communicative skill
factor to resolve. ;-)

--
Scott D

Internet Security: http://SecorConsulting.net/pages/security.html
CIS Benchmark: http://SecorConsulting.net/pages/benchmark.html

Scott

Thanks but that is not the problem here. We found that Dells 3.1 Support
program is causing the problem. But noone at Dell knows anything about the
program. Bombay needs to not be on the support call list. It is a shame that
we have to resort to cheap labor and then we can not understand a word they
say. I am waiting on a call from the esculation eam at Dell I wonder where
they are from?

I can recreate the problem anytime by just doing a Check Now on the Dell 3.1
Support program. All I want is to find out what proram is envoking SSDMI2 and
then I can exclude it from Defender

Dell needs to re think thier Support Options

A quick search on Google turned up a 5-starsupport entry
(http://www.5starsupport.com/xp-faq/1-60.htm) identifying the driver as
Dell's. I find it deliciously ironic that Dell support is clue-impaired
regarding their own blasted drivers. Ya just can't get good help in Bombay
these days. ;-)

--
Scott D

Internet Security: http://SecorConsulting.net/pages/security.html
CIS Benchmark: http://SecorConsulting.net/pages/benchmark.html


:

Everyone

I just got off the phone with Dell Support and they are glueless. I will
attempt to call them again tommorrow. Will post any findings as soon as i can

Tom

:

As far as I know, the SDDMI2 driver and service are related to the
Dell
Support Utility 3.1 that is installed on Dell PC's. I found that out
because
my Dell Support program was damaged when I installed the AOL Computer
Check
UP. Then I has error messages in Event Viewer that that service could
not be
started because the file could not be found. The AOL tool has deleted
the
driver. I uninstalled Dell Support and the messages stopped entirely.
When
I reinstalled Dell Support, the messages started again, saying that
the
service has been started successfully. I don't know why Dell isn't
telling
you this. They are living in the Nile. Look! I just this very minute
ran a
Dell Support scan and went straight to my Event Viewer:

Event Type: Warning
Event Source: WinDefend
Event Category: None
Event ID: 3004
Date: 7/13/2006
Time: 4:00:17 PM
User: N/A
Computer: HOMEDESKTOP
Description:
Windows Defender Real-Time Protection agent has detected spyware or
other
potentially unwanted software.
For more information please see the following:
http://www.microsoft.com
Scan ID: {B4733A36-CCD1-4D41-B281-B66CC88480A0}
User: HOMEDESKTOP\xxxxxxxxx
Name: Unknown
ID:
Severity ID:
Category ID:
Path Found: service:SDDMI2
Alert Type: Unknown
Detection Type:


For more information, see Help and Support Center at
http://go.microsoft.com/fwlink/events.asp.

Event Type: Information
Event Source: Service Control Manager
Event Category: None
Event ID: 7035
Date: 7/13/2006
Time: 4:00:13 PM
User: HOMEDESKTOP\xxxxxxxx
Computer: HOMEDESKTOP
Description:
The SDDMI2 service was successfully sent a start control.

For more information, see Help and Support Center at
http://go.microsoft.com/fwlink/events.asp.
[snip]

WD is correct. The Dell "support" software *is* "spyware or other
potentially unwanted software". It regularly calls home...

-jen

 

[Dave M]

Why wait...
http://forums.us.dell.com/supportforums/search?ticket=DWeNmp7_mFF1_-1&submitted=true&q=SDDMI2

--

Regards, Dave

The story continues, after i finally found out that the program causing
the
problem is Dell's "Dell Support 3.1" program. When ever it runs or you
invoke
it the errors occur. I call Dell and got the foriegn exchange ha ha and
they
have no clue as usual. But I finally got someone to listen and now I am
waiting on they expert team

It is amazing that no one understands how to resolve this one especially
since it is on every Dell computer running WOC and Defender.

Hopefully Dell Expert Team can figure this out.

Will post any new developments.

Tom

LOL.

Yeah, such as moving it to Dusseldorf or Tokyo. The quality of support
would rise ... unfortunately, they would still have the communicative
skill
factor to resolve. ;-)

--
Scott D

Internet Security: http://SecorConsulting.net/pages/security.html
CIS Benchmark: http://SecorConsulting.net/pages/benchmark.html

Scott

Thanks but that is not the problem here. We found that Dells 3.1
Support
program is causing the problem. But noone at Dell knows anything about
the
program. Bombay needs to not be on the support call list. It is a shame
that
we have to resort to cheap labor and then we can not understand a word
they
say. I am waiting on a call from the esculation eam at Dell I wonder
where
they are from?

I can recreate the problem anytime by just doing a Check Now on the
Dell 3.1
Support program. All I want is to find out what proram is envoking
SSDMI2
and then I can exclude it from Defender

Dell needs to re think thier Support Options

:

A quick search on Google turned up a 5-starsupport entry
(http://www.5starsupport.com/xp-faq/1-60.htm) identifying the driver
as
Dell's. I find it deliciously ironic that Dell support is
clue-impaired
regarding their own blasted drivers. Ya just can't get good help in
Bombay
these days. ;-)

--
Scott D

Internet Security: http://SecorConsulting.net/pages/security.html
CIS Benchmark: http://SecorConsulting.net/pages/benchmark.html


:

Everyone

I just got off the phone with Dell Support and they are glueless. I
will
attempt to call them again tommorrow. Will post any findings as soon
as i
can

Tom

:

As far as I know, the SDDMI2 driver and service are related to the
Dell
Support Utility 3.1 that is installed on Dell PC's. I found that
out
because
my Dell Support program was damaged when I installed the AOL
Computer
Check
UP. Then I has error messages in Event Viewer that that service
could
not be
started because the file could not be found. The AOL tool has
deleted
the
driver. I uninstalled Dell Support and the messages stopped
entirely.
When
I reinstalled Dell Support, the messages started again, saying that
the
service has been started successfully. I don't know why Dell isn't
telling
you this. They are living in the Nile. Look! I just this very
minute
ran a
Dell Support scan and went straight to my Event Viewer:

Event Type: Warning
Event Source: WinDefend
Event Category: None
Event ID: 3004
Date: 7/13/2006
Time: 4:00:17 PM
User: N/A
Computer: HOMEDESKTOP
Description:
Windows Defender Real-Time Protection agent has detected spyware
or
other
potentially unwanted software.
For more information please see the following:
http://www.microsoft.com
Scan ID: {B4733A36-CCD1-4D41-B281-B66CC88480A0}
User: HOMEDESKTOP\xxxxxxxxx
Name: Unknown
ID:
Severity ID:
Category ID:
Path Found: service:SDDMI2
Alert Type: Unknown
Detection Type:


For more information, see Help and Support Center at
http://go.microsoft.com/fwlink/events.asp.

Event Type: Information
Event Source: Service Control Manager
Event Category: None
Event ID: 7035
Date: 7/13/2006
Time: 4:00:13 PM
User: HOMEDESKTOP\xxxxxxxx
Computer: HOMEDESKTOP
Description:
The SDDMI2 service was successfully sent a start control.

For more information, see Help and Support Center at
http://go.microsoft.com/fwlink/events.asp.
[snip]

WD is correct. The Dell "support" software *is* "spyware or other
potentially unwanted software". It regularly calls home...

-jen