Windows Defender Crashes on Launching

  • Thread starter Thread starter Guest
  • Start date Start date
G

Guest

Have reinstalled ..but still crashes.

Have shutdown firewall and antivirus but still crashes.

How to troubleshoot?

Usung XP Home SP2 with latest updates.
 
Hello geekseeker,

Have you looked at the event log? Anything recorded around the crashes?


The content of a particular file apparently caused this behavior


First remove all temporarily junk.

Enable Hidden Files and folder's.

To enable hidden files and folders Go to taskbar, click Start > My Computer.

On the Tools menu, click Folder Options.

On the View tab, uncheck Hide file extensions for known file types.

Make sure that 'Show hidden files and folders' is enabled.

Display the contents of system folders' is checked & 'Hide extentions for
known file types ' is not checked then press ªpply.

You can set this back later by opening the same page and pressing 'restore
defaults' then pressing ªpply,

HOW TO Enable Hidden Files:
http://service1.symantec.com/SUPPORT/tsgeninfo.nsf/docid/2002092715262339


Open a Internet window and go to Internet Options, Delete Cookies and Temp
Files, and included all offline content.

Then also go to Start menu and Run
and type (with %)
%temp%
and clear that fºlder. Also go to Start menu and Run and tipe (without %)
temp
and clear that folder.


Empty your IE cache and your other temporary file folders, eg: c:\temp,
c:\windows\temp or C:\Documents and Settings\<name>\Local Settings\Temp (the
path to your temp folder will change depending on your name) - sometimes
programmes can be hidden in there - watch out for mysterious *.exe files or
*.dll files in those fºlders; and
c:\Documents and Settings\username\local settings\Temporary Internet
Files\Content.IE5 and delete all the files in those directories and
subdirectºries).
http://www.mvps.org/winhelp2002/delcache.htm


OR


Try with CCleaner and or HDCleaner for a more thorough cleaning, running in
safe mºde.

Ccleaner - http://www.ccleaner.com
http://www.ccleaner.com/downloadbuilds.asp

Note, When you install Ccleaner, uncheck the Yahoo toolbar option.
Note, in Options, Advanced, uncheck - Only delete files in Windows folders
older than 48 hours.
Note: uncheck Windows Defender in the applications.
Do a scan with all the check marks on.
Open Ccleaner and press "Windows" "Aplications" and Run Cleaner from the
menu choose 'Issues' and then press scan for issues, Repair any fºund.
Run twice Ccleaner, the same as above,until you get “0 bytes to be removedâ€.


For power users:
http://home.tiscali.de/zdata/hdcleaner_e.htm
Please read for more intructions in Review at MajorGeeks


Run chkdsk /f
for quick scan,

OR

chkdsk /r
for extended scanning

Reboot

http://safety.live.com/site/en-US/default.htm
Look for the broom Clean up, also Tune Up..



I hope this post is helpful.

Let us know how it works ºut.

Еиçеl
--
 
Thank you Engel ...your advice was excellent. Problem solved. Just deleting
cookies and temp files was all that was needed. The other procedures were
very instructional and I will add them to my bag of tricks. Many thanks.
 
Thanks for posting back. BTW "geekseeker", that's always a nice jester when
we get back a post indicating if the suggestions were helpful or not.

(¯`·._.·§ Еиςеl §·._.·´¯)
 
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