Windows Defender - Can't scan or update from User account

[Jan :\)]

Hi all Windows XP Pro SP2

I have set the User account for Full administrative rights for WD on my PC,
as I am the only user. However, I can neither scan nor update from my User
account.

1. The Scan now button is grayed out. I can only scan from the Admin
account.
2. The update button is grayed out in the User account.

I have set the rights for my User accounts to Full for the WD security, as I
never work from the Admin accounts, so the User accounts is where I would
run my scans and updates. I will not allow any auto-updates for any
programs to auto-install on my machines, so I will not set it for
auto-update. If there is not another way to update manually or by choice,
or scan from the User accounts, then I won't be able to use the program on
any of my machines. I have looked in the Help section, and there is nothing
listed there regarding these situations.

Jan
MS MVP - Windows IE/OE [DTS/AumHa]
Smiles are meant to be shared,
that's why they're so contagious.

 

[Bill Sanderson]

You can update via Windows Update. You may need to use RUNAS to do that
from a non-administrator account, but that should work.

I would expect that scheduled scanning would work in this situation--if the
scheduled scan is set up by an administrator. Check the various options in
tools, general settings carefully--scroll down.

 

[Jan :\)]

Hi Bill

You can update via Windows Update. You may need to use RUNAS to do that
from a non-administrator account, but that should work.

How do I do a RUNAS, from where in the program? I can only update via
Windows Update from the Admin account.

I would expect that scheduled scanning would work in this situation--if
the scheduled scan is set up by an administrator. Check the various
options in tools, general settings carefully--scroll down.

As I work all odd hours or the say, and often all night on very busy
accounts, I don't set scheduled scans or machine maintenance. Nothing is
more infuriating than to be in the middle of creating an Access database
form and suddenly the dang machine powers into a scan and you can't do
anything to save the form and then lose a lot of work. So I run scans when
it is convenient for me. The truth of the matter is, it is those who use
the machine on a daily bases who will usually be using the program, not IT
people, so they really should configure the program to be more general User
friendly, or....at the least, produce a version for the average home user.

I realize that there are some users that need to be leashed for their own
protection, and perhaps that of others, but, there are also many more who
are savvy enough to be able to configure and use the program in a very
knowledgeable way.

I know that it is still Beta, but, it still has some way to go if this is
the best is has to offer in the way of being "User Friendly". <g>

Jan

--

Hi all Windows XP Pro SP2

I have set the User account for Full administrative rights for WD on my
PC, as I am the only user. However, I can neither scan nor update from
my User account.

1. The Scan now button is grayed out. I can only scan from the Admin
account.
2. The update button is grayed out in the User account.

I have set the rights for my User accounts to Full for the WD security,
as I never work from the Admin accounts, so the User accounts is where I
would run my scans and updates. I will not allow any auto-updates for
any programs to auto-install on my machines, so I will not set it for
auto-update. If there is not another way to update manually or by
choice, or scan from the User accounts, then I won't be able to use the
program on any of my machines. I have looked in the Help section, and
there is nothing listed there regarding these situations.

Jan
MS MVP - Windows IE/OE [DTS/AumHa]
Smiles are meant to be shared,
that's why they're so contagious.

 

[Bill Sanderson]

Hi Jan!

You can right-click WindowsUpdate in the start menu, and choose RunAs. I
just did that myself--I'm an admin, but it let me pick "the real" admin
account, which has been renamed for security purposes with the name of my
dog.

Oops--Did I just say that in public?

As I think of it, I think RunAs should work for both you issues--If you've
got the time for a scan (and I'd stick with quickscans--I wouldn't do a full
scan more often than weekly at most.

Additionally, and I should have remembered this one for the last reply--go
to Tools, General settings, and scroll all the way down to the bottom (read
that stuff--there's a lot there!).

The very last checkbox is relevant to your situation--and probably
appropriate to check.

For any user who is customarily running as a limited user as a safety
measure (definitely recommended)--checking that box probably makes sense.

It might not make sense if you have, for example, children who are set as
limited users, and don't want to allow them the choice of what to allow or
not to allow.

Does that help?

--

Hi Bill

You can update via Windows Update. You may need to use RUNAS to do that
from a non-administrator account, but that should work.

How do I do a RUNAS, from where in the program? I can only update via
Windows Update from the Admin account.

I would expect that scheduled scanning would work in this situation--if
the scheduled scan is set up by an administrator. Check the various
options in tools, general settings carefully--scroll down.

As I work all odd hours or the say, and often all night on very busy
accounts, I don't set scheduled scans or machine maintenance. Nothing is
more infuriating than to be in the middle of creating an Access database
form and suddenly the dang machine powers into a scan and you can't do
anything to save the form and then lose a lot of work. So I run scans when
it is convenient for me. The truth of the matter is, it is those who use
the machine on a daily bases who will usually be using the program, not IT
people, so they really should configure the program to be more general
User friendly, or....at the least, produce a version for the average home
user.

I realize that there are some users that need to be leashed for their own
protection, and perhaps that of others, but, there are also many more who
are savvy enough to be able to configure and use the program in a very
knowledgeable way.

I know that it is still Beta, but, it still has some way to go if this is
the best is has to offer in the way of being "User Friendly". <g>

Jan

--

Hi all Windows XP Pro SP2

I have set the User account for Full administrative rights for WD on my
PC, as I am the only user. However, I can neither scan nor update from
my User account.

1. The Scan now button is grayed out. I can only scan from the Admin
account.
2. The update button is grayed out in the User account.

I have set the rights for my User accounts to Full for the WD security,
as I never work from the Admin accounts, so the User accounts is where I
would run my scans and updates. I will not allow any auto-updates for
any programs to auto-install on my machines, so I will not set it for
auto-update. If there is not another way to update manually or by
choice, or scan from the User accounts, then I won't be able to use the
program on any of my machines. I have looked in the Help section, and
there is nothing listed there regarding these situations.

Jan
MS MVP - Windows IE/OE [DTS/AumHa]
Smiles are meant to be shared,
that's why they're so contagious.

 

[Bill Sanderson]

Let me re-write one of those paragraphs:
---
As I think of it, I think RunAs should work for both your issues--If you've
got the time for a scan (and I'd stick with quickscans--I wouldn't do a
full
scan more often than weekly at most--then just right click Windows Defender
in the start menu, and choose RunAs. However, read the next paragraph
first!

--

Hi Jan!

You can right-click WindowsUpdate in the start menu, and choose RunAs. I
just did that myself--I'm an admin, but it let me pick "the real" admin
account, which has been renamed for security purposes with the name of my
dog.

Oops--Did I just say that in public?

As I think of it, I think RunAs should work for both you issues--If you've
got the time for a scan (and I'd stick with quickscans--I wouldn't do a
full scan more often than weekly at most.

Additionally, and I should have remembered this one for the last reply--go
to Tools, General settings, and scroll all the way down to the bottom
(read that stuff--there's a lot there!).

The very last checkbox is relevant to your situation--and probably
appropriate to check.

For any user who is customarily running as a limited user as a safety
measure (definitely recommended)--checking that box probably makes sense.

It might not make sense if you have, for example, children who are set as
limited users, and don't want to allow them the choice of what to allow or
not to allow.

Does that help?

--

Hi Bill

You can update via Windows Update. You may need to use RUNAS to do that
from a non-administrator account, but that should work.

How do I do a RUNAS, from where in the program? I can only update via
Windows Update from the Admin account.

I would expect that scheduled scanning would work in this situation--if
the scheduled scan is set up by an administrator. Check the various
options in tools, general settings carefully--scroll down.

As I work all odd hours or the say, and often all night on very busy
accounts, I don't set scheduled scans or machine maintenance. Nothing is
more infuriating than to be in the middle of creating an Access database
form and suddenly the dang machine powers into a scan and you can't do
anything to save the form and then lose a lot of work. So I run scans
when it is convenient for me. The truth of the matter is, it is those
who use the machine on a daily bases who will usually be using the
program, not IT people, so they really should configure the program to be
more general User friendly, or....at the least, produce a version for the
average home user.

I realize that there are some users that need to be leashed for their own
protection, and perhaps that of others, but, there are also many more who
are savvy enough to be able to configure and use the program in a very
knowledgeable way.

I know that it is still Beta, but, it still has some way to go if this is
the best is has to offer in the way of being "User Friendly". <g>

Jan

--

Hi all Windows XP Pro SP2

I have set the User account for Full administrative rights for WD on my
PC, as I am the only user. However, I can neither scan nor update from
my User account.

1. The Scan now button is grayed out. I can only scan from the Admin
account.
2. The update button is grayed out in the User account.

I have set the rights for my User accounts to Full for the WD security,
as I never work from the Admin accounts, so the User accounts is where
I would run my scans and updates. I will not allow any auto-updates
for any programs to auto-install on my machines, so I will not set it
for auto-update. If there is not another way to update manually or by
choice, or scan from the User accounts, then I won't be able to use the
program on any of my machines. I have looked in the Help section, and
there is nothing listed there regarding these situations.

Jan
MS MVP - Windows IE/OE [DTS/AumHa]
Smiles are meant to be shared,
that's why they're so contagious.

 

[Jan :\)]

Hi Bill

Ok....seems we are going from bad to worse.....:

1. I have the last check box at the bottom of the Tools>General, which will
allow Users to scan and select how to deal with anything found. So, that is
not working, as it will not allow me to scan as it should from my User
account.

2. While I can use the RUNAS from right clicking the Windows Update on the
Start Menu, I can't get any updates as it can't install the Validation
component that the MU eternally has to install, every time, which normally
it does just fine when run from the Admin account. It says it can't install
the Validation component. No error message, it just says to check my
history or update record, which no failure for the Validation, or even on
this date.

3. While I can use the RUNES for WD, the Scan now button does appear black
and not grayed out, but, when I click the button, it just does nothing at
all, no error, just nothing. When I check the task manager, it shows the
program is open, but, nothing else.

4. When I try to run the Windows update from the Admin account, it now
won't install the Validation stuff either, so now I can't install "any"
updates at all. It is not saying that there are no new updates or anything,
just that it can't install the Validation file now.

Suggestions? <chuckle>

Jan
MS MVP - Windows IE/OE [DTS/AumHa]
Smiles are meant to be shared,
that's why they're so contagious.

Let me re-write one of those paragraphs:
---
As I think of it, I think RunAs should work for both your issues--If
you've
got the time for a scan (and I'd stick with quickscans--I wouldn't do a
full
scan more often than weekly at most--then just right click Windows
Defender in the start menu, and choose RunAs. However, read the next
paragraph first!


--

Hi Jan!

You can right-click WindowsUpdate in the start menu, and choose RunAs. I
just did that myself--I'm an admin, but it let me pick "the real" admin
account, which has been renamed for security purposes with the name of my
dog.

Oops--Did I just say that in public?

As I think of it, I think RunAs should work for both you issues--If
you've got the time for a scan (and I'd stick with quickscans--I wouldn't
do a full scan more often than weekly at most.

Additionally, and I should have remembered this one for the last
reply--go to Tools, General settings, and scroll all the way down to the
bottom (read that stuff--there's a lot there!).

The very last checkbox is relevant to your situation--and probably
appropriate to check.

For any user who is customarily running as a limited user as a safety
measure (definitely recommended)--checking that box probably makes sense.

It might not make sense if you have, for example, children who are set as
limited users, and don't want to allow them the choice of what to allow
or not to allow.

Does that help?

--

Hi Bill

You can update via Windows Update. You may need to use RUNAS to do
that from a non-administrator account, but that should work.

How do I do a RUNAS, from where in the program? I can only update via
Windows Update from the Admin account.

I would expect that scheduled scanning would work in this situation--if
the scheduled scan is set up by an administrator. Check the various
options in tools, general settings carefully--scroll down.

As I work all odd hours or the say, and often all night on very busy
accounts, I don't set scheduled scans or machine maintenance. Nothing
is more infuriating than to be in the middle of creating an Access
database form and suddenly the dang machine powers into a scan and you
can't do anything to save the form and then lose a lot of work. So I run
scans when it is convenient for me. The truth of the matter is, it is
those who use the machine on a daily bases who will usually be using the
program, not IT people, so they really should configure the program to
be more general User friendly, or....at the least, produce a version for
the average home user.

I realize that there are some users that need to be leashed for their
own protection, and perhaps that of others, but, there are also many
more who are savvy enough to be able to configure and use the program in
a very knowledgeable way.

I know that it is still Beta, but, it still has some way to go if this
is the best is has to offer in the way of being "User Friendly". <g>

Jan




--

Hi all Windows XP Pro SP2

I have set the User account for Full administrative rights for WD on
my PC, as I am the only user. However, I can neither scan nor update
from my User account.

1. The Scan now button is grayed out. I can only scan from the Admin
account.
2. The update button is grayed out in the User account.

I have set the rights for my User accounts to Full for the WD
security, as I never work from the Admin accounts, so the User
accounts is where I would run my scans and updates. I will not allow
any auto-updates for any programs to auto-install on my machines, so I
will not set it for auto-update. If there is not another way to
update manually or by choice, or scan from the User accounts, then I
won't be able to use the program on any of my machines. I have looked
in the Help section, and there is nothing listed there regarding these
situations.

Jan
MS MVP - Windows IE/OE [DTS/AumHa]
Smiles are meant to be shared,
that's why they're so contagious.

 

[Jan :\)]

Hi Bill

Just so you know....I just uninstalled the WD o that I could do a comparison
of with and without, then went to the Admin account, ran the Windows update
by just clicking the shortcut on the Start menu as I ususally do, and the
Validation installed without a hiccup. So....there is either something
wrong with WD, or with my machine, that WD will not work properly.

Jan
MS MVP - Windows IE/OE [DTS/AumHa]
Smiles are meant to be shared,
that's why they're so contagious.

Let me re-write one of those paragraphs:
---
As I think of it, I think RunAs should work for both your issues--If
you've
got the time for a scan (and I'd stick with quickscans--I wouldn't do a
full
scan more often than weekly at most--then just right click Windows
Defender in the start menu, and choose RunAs. However, read the next
paragraph first!

--

Hi Jan!

You can right-click WindowsUpdate in the start menu, and choose RunAs. I
just did that myself--I'm an admin, but it let me pick "the real" admin
account, which has been renamed for security purposes with the name of my
dog.

Oops--Did I just say that in public?

As I think of it, I think RunAs should work for both you issues--If
you've got the time for a scan (and I'd stick with quickscans--I wouldn't
do a full scan more often than weekly at most.

Additionally, and I should have remembered this one for the last
reply--go to Tools, General settings, and scroll all the way down to the
bottom (read that stuff--there's a lot there!).

The very last checkbox is relevant to your situation--and probably
appropriate to check.

For any user who is customarily running as a limited user as a safety
measure (definitely recommended)--checking that box probably makes sense.

It might not make sense if you have, for example, children who are set as
limited users, and don't want to allow them the choice of what to allow
or not to allow.

Does that help?

--

Hi Bill

You can update via Windows Update. You may need to use RUNAS to do
that from a non-administrator account, but that should work.

How do I do a RUNAS, from where in the program? I can only update via
Windows Update from the Admin account.

I would expect that scheduled scanning would work in this situation--if
the scheduled scan is set up by an administrator. Check the various
options in tools, general settings carefully--scroll down.

As I work all odd hours or the say, and often all night on very busy
accounts, I don't set scheduled scans or machine maintenance. Nothing
is more infuriating than to be in the middle of creating an Access
database form and suddenly the dang machine powers into a scan and you
can't do anything to save the form and then lose a lot of work. So I run
scans when it is convenient for me. The truth of the matter is, it is
those who use the machine on a daily bases who will usually be using the
program, not IT people, so they really should configure the program to
be more general User friendly, or....at the least, produce a version for
the average home user.

I realize that there are some users that need to be leashed for their
own protection, and perhaps that of others, but, there are also many
more who are savvy enough to be able to configure and use the program in
a very knowledgeable way.

I know that it is still Beta, but, it still has some way to go if this
is the best is has to offer in the way of being "User Friendly". <g>

Jan




--

Hi all Windows XP Pro SP2

I have set the User account for Full administrative rights for WD on
my PC, as I am the only user. However, I can neither scan nor update
from my User account.

1. The Scan now button is grayed out. I can only scan from the Admin
account.
2. The update button is grayed out in the User account.

I have set the rights for my User accounts to Full for the WD
security, as I never work from the Admin accounts, so the User
accounts is where I would run my scans and updates. I will not allow
any auto-updates for any programs to auto-install on my machines, so I
will not set it for auto-update. If there is not another way to
update manually or by choice, or scan from the User accounts, then I
won't be able to use the program on any of my machines. I have looked
in the Help section, and there is nothing listed there regarding these
situations.

Jan
MS MVP - Windows IE/OE [DTS/AumHa]
Smiles are meant to be shared,
that's why they're so contagious.

 

[Bill Sanderson]

I was thinking of referring you to dial a fix, which is helpful for Windows
Update issues.

http://wiki.djlizard.net/Dial-a-fix

It might be worth running through what it can do about Windows Update
issues.

Then lets go back and see how Windows Defender is doing with the limited
account.

--

Hi Bill

Just so you know....I just uninstalled the WD o that I could do a
comparison of with and without, then went to the Admin account, ran the
Windows update by just clicking the shortcut on the Start menu as I
ususally do, and the Validation installed without a hiccup. So....there
is either something wrong with WD, or with my machine, that WD will not
work properly.

Jan
MS MVP - Windows IE/OE [DTS/AumHa]
Smiles are meant to be shared,
that's why they're so contagious.

Let me re-write one of those paragraphs:
---
As I think of it, I think RunAs should work for both your issues--If
you've
got the time for a scan (and I'd stick with quickscans--I wouldn't do a
full
scan more often than weekly at most--then just right click Windows
Defender in the start menu, and choose RunAs. However, read the next
paragraph first!

--

Hi Jan!

You can right-click WindowsUpdate in the start menu, and choose RunAs.
I just did that myself--I'm an admin, but it let me pick "the real"
admin account, which has been renamed for security purposes with the
name of my dog.

Oops--Did I just say that in public?

As I think of it, I think RunAs should work for both you issues--If
you've got the time for a scan (and I'd stick with quickscans--I
wouldn't do a full scan more often than weekly at most.

Additionally, and I should have remembered this one for the last
reply--go to Tools, General settings, and scroll all the way down to the
bottom (read that stuff--there's a lot there!).

The very last checkbox is relevant to your situation--and probably
appropriate to check.

For any user who is customarily running as a limited user as a safety
measure (definitely recommended)--checking that box probably makes
sense.

It might not make sense if you have, for example, children who are set
as limited users, and don't want to allow them the choice of what to
allow or not to allow.

Does that help?

--

Hi Bill

You can update via Windows Update. You may need to use RUNAS to do
that from a non-administrator account, but that should work.

How do I do a RUNAS, from where in the program? I can only update via
Windows Update from the Admin account.

I would expect that scheduled scanning would work in this
situation--if the scheduled scan is set up by an administrator. Check
the various options in tools, general settings carefully--scroll down.

As I work all odd hours or the say, and often all night on very busy
accounts, I don't set scheduled scans or machine maintenance. Nothing
is more infuriating than to be in the middle of creating an Access
database form and suddenly the dang machine powers into a scan and you
can't do anything to save the form and then lose a lot of work. So I
run scans when it is convenient for me. The truth of the matter is, it
is those who use the machine on a daily bases who will usually be using
the program, not IT people, so they really should configure the program
to be more general User friendly, or....at the least, produce a version
for the average home user.

I realize that there are some users that need to be leashed for their
own protection, and perhaps that of others, but, there are also many
more who are savvy enough to be able to configure and use the program
in a very knowledgeable way.

I know that it is still Beta, but, it still has some way to go if this
is the best is has to offer in the way of being "User Friendly". <g>

Jan




--

Hi all Windows XP Pro SP2

I have set the User account for Full administrative rights for WD on
my PC, as I am the only user. However, I can neither scan nor update
from my User account.

1. The Scan now button is grayed out. I can only scan from the Admin
account.
2. The update button is grayed out in the User account.

I have set the rights for my User accounts to Full for the WD
security, as I never work from the Admin accounts, so the User
accounts is where I would run my scans and updates. I will not allow
any auto-updates for any programs to auto-install on my machines, so
I will not set it for auto-update. If there is not another way to
update manually or by choice, or scan from the User accounts, then I
won't be able to use the program on any of my machines. I have
looked in the Help section, and there is nothing listed there
regarding these situations.

Jan
MS MVP - Windows IE/OE [DTS/AumHa]
Smiles are meant to be shared,
that's why they're so contagious.

 

[Jan :\)]

Hi Bill

I was thinking of referring you to dial a fix, which is helpful for Windows
Update issues.

http://wiki.djlizard.net/Dial-a-fix

It might be worth running through what it can do about Windows Update
issues.

Then lets go back and see how Windows Defender is doing with the limited
account.

Thanks Bill, I'll give this a try. I am short on time at the moment, but,
I'll get back with this as soon as I can.

Jan

--

Hi Bill

Just so you know....I just uninstalled the WD o that I could do a
comparison of with and without, then went to the Admin account, ran the
Windows update by just clicking the shortcut on the Start menu as I
ususally do, and the Validation installed without a hiccup. So....there
is either something wrong with WD, or with my machine, that WD will not
work properly.

Jan
MS MVP - Windows IE/OE [DTS/AumHa]
Smiles are meant to be shared,
that's why they're so contagious.

Let me re-write one of those paragraphs:
---
As I think of it, I think RunAs should work for both your issues--If
you've
got the time for a scan (and I'd stick with quickscans--I wouldn't do a
full
scan more often than weekly at most--then just right click Windows
Defender in the start menu, and choose RunAs. However, read the next
paragraph first!

--

Hi Jan!

You can right-click WindowsUpdate in the start menu, and choose RunAs.
I just did that myself--I'm an admin, but it let me pick "the real"
admin account, which has been renamed for security purposes with the
name of my dog.

Oops--Did I just say that in public?

As I think of it, I think RunAs should work for both you issues--If
you've got the time for a scan (and I'd stick with quickscans--I
wouldn't do a full scan more often than weekly at most.

Additionally, and I should have remembered this one for the last
reply--go to Tools, General settings, and scroll all the way down to
the bottom (read that stuff--there's a lot there!).

The very last checkbox is relevant to your situation--and probably
appropriate to check.

For any user who is customarily running as a limited user as a safety
measure (definitely recommended)--checking that box probably makes
sense.

It might not make sense if you have, for example, children who are set
as limited users, and don't want to allow them the choice of what to
allow or not to allow.

Does that help?

--

Hi Bill

You can update via Windows Update. You may need to use RUNAS to do
that from a non-administrator account, but that should work.

How do I do a RUNAS, from where in the program? I can only update via
Windows Update from the Admin account.

I would expect that scheduled scanning would work in this
situation--if the scheduled scan is set up by an administrator.
Check the various options in tools, general settings
carefully--scroll down.

As I work all odd hours or the say, and often all night on very busy
accounts, I don't set scheduled scans or machine maintenance. Nothing
is more infuriating than to be in the middle of creating an Access
database form and suddenly the dang machine powers into a scan and you
can't do anything to save the form and then lose a lot of work. So I
run scans when it is convenient for me. The truth of the matter is,
it is those who use the machine on a daily bases who will usually be
using the program, not IT people, so they really should configure the
program to be more general User friendly, or....at the least, produce
a version for the average home user.

I realize that there are some users that need to be leashed for their
own protection, and perhaps that of others, but, there are also many
more who are savvy enough to be able to configure and use the program
in a very knowledgeable way.

I know that it is still Beta, but, it still has some way to go if this
is the best is has to offer in the way of being "User Friendly". <g>

Jan




--

Hi all Windows XP Pro SP2

I have set the User account for Full administrative rights for WD on
my PC, as I am the only user. However, I can neither scan nor
update from my User account.

1. The Scan now button is grayed out. I can only scan from the
Admin account.
2. The update button is grayed out in the User account.

I have set the rights for my User accounts to Full for the WD
security, as I never work from the Admin accounts, so the User
accounts is where I would run my scans and updates. I will not
allow any auto-updates for any programs to auto-install on my
machines, so I will not set it for auto-update. If there is not
another way to update manually or by choice, or scan from the User
accounts, then I won't be able to use the program on any of my
machines. I have looked in the Help section, and there is nothing
listed there regarding these situations.

Jan
MS MVP - Windows IE/OE [DTS/AumHa]
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