D
Dave
Hi! Would appreciate advice on how to fix a problem with Dell Inspirion
1521 with Vista OS. Everything has been working fine since purchase 9 months
ago, but suddenly will not boot no mater what I try. Comes up with "Windows
cannot repair this computer automatically".
I have tried system restore as far back as there are dates available, as
well as safe mode and last known good log on, all to no avail.
A very disappointing chat session with Dell technical support offered the
only solution of going to a Dell factory restore with accompanying loss of
all personal data.
Before doing this, I would greatly appreciate any guidance on 1) whether
there is any way to fix the current Vista install without losing all personal
data; and 2) if it turns out I do need to do a full factory reinstall, since
I can get to the c: prompt, is there a way I can first copy my personal data
to an external USB drive before doing the factory reset?
Thanks for any and all help!
Dave
1521 with Vista OS. Everything has been working fine since purchase 9 months
ago, but suddenly will not boot no mater what I try. Comes up with "Windows
cannot repair this computer automatically".
I have tried system restore as far back as there are dates available, as
well as safe mode and last known good log on, all to no avail.
A very disappointing chat session with Dell technical support offered the
only solution of going to a Dell factory restore with accompanying loss of
all personal data.
Before doing this, I would greatly appreciate any guidance on 1) whether
there is any way to fix the current Vista install without losing all personal
data; and 2) if it turns out I do need to do a full factory reinstall, since
I can get to the c: prompt, is there a way I can first copy my personal data
to an external USB drive before doing the factory reset?
Thanks for any and all help!
Dave