Win2K Pro will not preview or print HTML content

  • Thread starter Thread starter Dave Tek
  • Start date Start date
D

Dave Tek

I have a user running 2K Pro and Office 2000 on a standard
desktop (P4, ample RAM, recent Intel MB/chipset) who
cannot print (or even print-preview) web content of any
kind. The Print Preview pane pops but is blank (white).
Clicking on Print from the File menu or clicking on the
print icon causes nothing to happen. She can print other
Windows apps but not from IE or Outlook (HTML mail).

Installed printers are nominal: one local inkjet and
several network printers; one on a JetDirect box (the
default) and another on a Netport server. There is also a
printer icon for Snagit! (ver. 6), a screen capture
program.

Because of her department (marketing), Outlook is usually
bulging but not breaking at about 1.3 to 1.5 GB of
messages and attachments (the department passes around a
lot of image files, multimedia, web pages, etc.).

Norton Corporate Edition is up-to-date, as are Windows
Critical Updates and Service Packs. A safe-mode scan has
been done to be sure. The set has also been scanned for
adware.

No other errors or problems that I have heard about.

I'm thinking about adding an AGP video card to eliminate
the Intel onboard video subsystem as a possible culprit.
That said, similiar if not identical hardware platforms
are in use around the company with no hint of a similiar
problem.

I'm looking for general suggestions based on similiar
experiences others may have had. Thanks in advance! -D
 
Some "general suggestions" would be to remove the printers
and readd them; run Windows update, log on as admin and
test it, restore the default settings in IE, try those,
not sure if you did already, but that's where I would
start.

Hope it helps..
 
Thank you! Your interest is appreciated.

All critical updates and SPs are loaded and IE security
and advanced settings have been set to default values.

I have yet to un/reinstall the printers but will do so
just before I unplug the set and bring it in to reload.

Additional info:
MB - Intel D845GERG2 (Intel App Accelerator ver 2.2.0.2126)
Graphics - Intel 82845G onboard controller*
RAM - 256 MB SDRAM (single DIMM)
CPU - P4, 2GHz
HD - 40 GB (27+ GB free)
CD-ROM - LITE-ON LTR-52246S
DirectX - DX819696

*not sure what the default memory allotment is to the
video subsystem but I suspect it's only 2 MB.

Significant software includes:
Adobe Acrobat 5 (full)
Adobe Photoshop 7.0.1
Ahead InCD
Ahead Software AG - NERO
AIM 5.1
ArcSoft Photo Impressions
ArcSoft Video Impressions
Canon Photostitch
Eastman Software (Kodak)
IBM client Access, MS Office
Intel NetportExpress
MindVision Installer VISE 2.8.3 MRK1
MS Office XP Small Business (ver 10.0)
MS Access 2002
MS Outlook ver 10.0.4510
MS PowerPoint 2002
MS .Net Framework
MS IE ver 6.00.2800.1106
Nikon Browser/editor
Remote Reality One Shot 360 Deg Web System ver 1,3,362,0
Symantec AV 8.0 (Corporate Edition)
Techsmith Snagit ver 6.2.2

.... and various sundry drivers, plugins and utils like QT
and wave editors, etc.

I plan to:

Remove/Re-add the printers
Uninstall unecessary software, user permitting
Install a video card

If all fails, reload the OS and Office applications and
hope for the best. Have I missed anything?

-Dave
 
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