Win2k laptop won't shutdown, restarts as if hibernated

[Guest]

We don't have too many Windows 2000 machines left, except for the server and
a laptop that the user is quite happy with and doesn't want an upgrade.
However the laptop has recently started not to shutdown correctly.

If you click on [Start] and Shutdown and selct to shutdown the screen dims
as it normally would but nothing else happens. If you click the mouse or
press a key the machine immediately springs back into action.

The only way the user is able to shutdown is via the Power Button.

On restarting the laptop it goes back to the desktop as if hibernated, but
does NOT ask the user to log in to the domain, and everything appears to
function correctly.

I have checked the hibernate option in Power Settings and this was initially
enabled. However disabling this and trying to shutdown does not solve the
problem.

Any ideas where I go from here, please?

 

[Steve Parry]

In

We don't have too many Windows 2000 machines left, except for the
server and a laptop that the user is quite happy with and doesn't
want an upgrade. However the laptop has recently started not to
shutdown correctly.

If you click on [Start] and Shutdown and selct to shutdown the screen
dims as it normally would but nothing else happens. If you click the
mouse or press a key the machine immediately springs back into action.

The only way the user is able to shutdown is via the Power Button.

On restarting the laptop it goes back to the desktop as if
hibernated, but does NOT ask the user to log in to the domain, and
everything appears to function correctly.

I have checked the hibernate option in Power Settings and this was
initially enabled. However disabling this and trying to shutdown
does not solve the problem.

Any ideas where I go from here, please?

http://support.microsoft.com/kb/315409

 

[Guest]

In

We don't have too many Windows 2000 machines left, except for the
server and a laptop that the user is quite happy with and doesn't
want an upgrade. However the laptop has recently started not to
shutdown correctly.

If you click on [Start] and Shutdown and selct to shutdown the screen
dims as it normally would but nothing else happens. If you click the
mouse or press a key the machine immediately springs back into action.

The only way the user is able to shutdown is via the Power Button.

On restarting the laptop it goes back to the desktop as if
hibernated, but does NOT ask the user to log in to the domain, and
everything appears to function correctly.

I have checked the hibernate option in Power Settings and this was
initially enabled. However disabling this and trying to shutdown
does not solve the problem.

Any ideas where I go from here, please?

http://support.microsoft.com/kb/315409

Yes, I know about the general method for troubleshooting shutdown problems,
and thanks for giving me the reference again. However my situation does not
fit in with the three "problems" highlighted by the KB article in that the
machine does not stop responding, or display the usual 'you can shutdown the
PC now' message.

It is as if it starts to shutdown but immediately pauses after the screen
dims. The machine is still responsive in that pressing a key or moving the
mouse brings it back to the desktop and fully usable.

Any other ideas, before I start on the longwinded troubleshooting procedure
in that KB article.

 

[Steve Parry]

In

In

We don't have too many Windows 2000 machines left, except for the
server and a laptop that the user is quite happy with and doesn't
want an upgrade. However the laptop has recently started not to
shutdown correctly.

If you click on [Start] and Shutdown and selct to shutdown the
screen dims as it normally would but nothing else happens. If you
click the mouse or press a key the machine immediately springs back
into action.

The only way the user is able to shutdown is via the Power Button.

On restarting the laptop it goes back to the desktop as if
hibernated, but does NOT ask the user to log in to the domain, and
everything appears to function correctly.

I have checked the hibernate option in Power Settings and this was
initially enabled. However disabling this and trying to shutdown
does not solve the problem.

Any ideas where I go from here, please?

http://support.microsoft.com/kb/315409

Yes, I know about the general method for troubleshooting shutdown
problems, and thanks for giving me the reference again. However my
situation does not fit in with the three "problems" highlighted by
the KB article in that the machine does not stop responding, or
display the usual 'you can shutdown the PC now' message.

It is as if it starts to shutdown but immediately pauses after the
screen dims. The machine is still responsive in that pressing a key
or moving the mouse brings it back to the desktop and fully usable.

Any other ideas, before I start on the longwinded troubleshooting
procedure in that KB article.

If you press CTRL ALT DEL and on the dialogue that comes up press shutdown
whilst holding down te CTRL key you can enter an emergency shutdown, does it
shutdown via this? If so it would imply a program or service is holding it
open.