Hello,
Our company has two Win2k servers (with SP4 installed) running on
identical hardware.
ASUS A7M266-d bios version 10
VGA ADAPTER S320Winfast from Leadtek
AMD MP2000+ 2 times
2* 512 Mb reg ECC DDR
3com based network card delivered by ASUS with the MB
USB2 card delivered with the MB by ASUS
PROMISE SX6000 RAID ADAPTER FOR HARD DRIVES
ADAPTEC 29160 card for tape backup
IBM VXA2 drive (Exabyte)
SAMSUNG DVD drive
6* WD 120 GB drive with 8MB of cache JB models
LianLI big tower and Enermax 465 Watt power
Both servers tend to crash randomly during heavy disk usage i.e.
backup of 15 Gb of data with approx. 250.000 files to a tape streamer
and copy of data to an external disk connected on USB 2.0.
While the behaviour of both servers is quite identical, they crash
(Blue screen of death) with different but similar error messages in
the system log.
Here is the log of server 1
Event Type: Information
Event Source: Save Dump
Event Category: None
Event ID: 1001
Date: 20/09/2003
Time: 02:16:16
User: N/A
Computer: SERVER1
Description:
The computer has rebooted from a bugcheck. The bugcheck was:
0x0000001e (0xc0000005, 0x8046657f, 0x00000001, 0x00000000). Microsoft
Windows 2000 [v15.2195]. A dump was saved in:
C:\WINNT\Minidump\Mini092003-01.dmp.
Here is the log of server 2
The computer has rebooted from a bugcheck. The bugcheck was:
0x00000050
(0xe9563d4c, 0x00000000, 0x80460b0b, 0x00000002). Microsoft Windows
2000
[v15.2195]. A dump was saved in: C:WINNTMinidumpMini091703-01.dmp.
I have tried everything. I replaced the graphics card, took out the
USB 2 card, I have changed the RAM on the RAID controller, taken out
every unessary card, installed SP4 but still the server crashes.
Can anybody help me out and help me diagnose the source of the
problem? Many thanks in advance
Steve
Here are the documented possibilites for STOP 0x0000001e and STOP 0x00000050:
http://support.microsoft.com/default.aspx?scid=kb;en-us;129845 "Blue Screen
Preparation Before Contacting Microsoft"
http://support.microsoft.com/default.aspx?scid=kb;en-us;148978 "Bugcheck
0x0000001E with Exception Code of 0x80000004"
http://support.microsoft.com/default.aspx?scid=kb;en-us;154915 "Blue Screen on
Reboot After Installing Corel CD Creator 2.0"
http://support.microsoft.com/default.aspx?scid=kb;en-us;161703 "'Stop:
0x0000001E' Error Message During Setup"
http://support.microsoft.com/default.aspx?scid=kb;en-us;165418 "Before
Installing a Windows NT Service Pack"
http://support.microsoft.com/default.aspx?scid=kb;en-us;167045 "Reasons Why
Windows NT Does Not Boot From a Shadow Mirror Drive"
http://support.microsoft.com/default.aspx?scid=kb;en-us;171003 "'Stop 0x50'
Error Message While Installing Windows"
http://support.microsoft.com/default.aspx?scid=kb;en-us;183169 "Possible
Resolutions to STOP 0x0A, 0x01E, and 0x50 Errors"
http://support.microsoft.com/default.aspx?scid=kb;en-us;188831 "How to Use the
Special Pool Feature to Isolate Pool Damage"
http://support.microsoft.com/default.aspx?scid=kb;en-us;195857 "Open Handles
Cause STOP 0x0000001E or STOP 0x00000024"
http://support.microsoft.com/default.aspx?scid=kb;en-us;211241 "Problems with
SoundBlaster Live and Windows 2000"
http://support.microsoft.com/default.aspx?scid=kb;en-us;217078 "Stop 0x1e Error
Message Adding Port to Triple Lanstreamer PCI Network Adapter"
http://support.microsoft.com/default.aspx?scid=kb;en-us;234744 "Problems with
Third-Party APM Tools on a Dual-Boot Computer"
http://support.microsoft.com/default.aspx?scid=kb;en-us;237424 "Error Message on
a Blue Screen When Using Bookman Old Style Font"
http://support.microsoft.com/default.aspx?scid=kb;en-us;237468 "Windows 2000 May
Display an Error Message on a Blue Screen with Adaptec CD-R or CD-RW Software"
http://support.microsoft.com/default.aspx?scid=kb;en-us;243232
"Ki386VdmSegmentNotPresent Causes 'Stop 0x00000050' Error Message"
http://support.microsoft.com/default.aspx?scid=kb;en-us;247598 "Error Message:
STOP: 0x0000001E KMODE_EXCEPTION_NOT_HANDLED"
http://support.microsoft.com/default.aspx?scid=kb;en-us;248740 "Upgrading to
Windows NT 4.0 SP5 Causes Stop 0x50 in DFS DosPathName.Length"
http://support.microsoft.com/default.aspx?scid=kb;en-us;250975 "STOP Errors When
Running MITAC 6133 Laptop on Battery Power"
http://support.microsoft.com/default.aspx?scid=kb;en-us;252192 "'Stop
0x00000050' in Ntfs.sys Under Stress Accessing Freed FCB"
http://support.microsoft.com/default.aspx?scid=kb;en-us;257956 "Error Message
Appears When You Restart Windows After Installation of Nero CD-Recording
Software"
http://support.microsoft.com/default.aspx?scid=kb;en-us;259524 "List of Bugs
Fixed in Windows 2000 Service Pack 1 (1 of 3)"
http://support.microsoft.com/default.aspx?scid=kb;en-us;260830 "STOP 0x1E in
Usbhub.sys with Surprise Removal of Plug and Play USB Hub"
http://support.microsoft.com/default.aspx?scid=kb;en-us;260982 "'Stop
0x0000001E' Error Message After Changing Color Depth"
http://support.microsoft.com/default.aspx?scid=kb;en-us;261199 "STOP 0x50 in
Usbhub.sys with Surprise Removal of Plug and Play USB Hub"
http://support.microsoft.com/default.aspx?scid=kb;en-us;261322 "Stop 0x0000001E
Error Message When You Print from a Windows 2000 Terminal Services Client"
http://support.microsoft.com/default.aspx?scid=kb;en-us;261807 "DirectCD 3.01
Prevents Starting in Safe Mode in Windows 2000"
http://support.microsoft.com/default.aspx?scid=kb;en-us;263050 "Stop 0x0000001E
Error Message Occurs When You Run Norton AntiVirus"
http://support.microsoft.com/default.aspx?scid=kb;en-us;264223 "How to
Troubleshoot 'Stop 0x0000001E' with First Parameter of 0xC0000044"
http://support.microsoft.com/default.aspx?scid=kb;en-us;264794 "'Stop' Error
Message with Firewall or Similar Software Installed on a Windows 2000-Based
Computer"
http://support.microsoft.com/default.aspx?scid=kb;en-us;264959 "Redirector Does
Not Inform Cache Manager of Memory Extends"
http://support.microsoft.com/default.aspx?scid=kb;en-us;264994 "'Stop
0x0000001E' After Installing WriteDVD! for Windows 2000 with Easy CD Creator"
http://support.microsoft.com/default.aspx?scid=kb;en-us;266169 "How to
Troubleshoot Problems with Standby Mode, Hibernate Mode, and Shutting Down Your
Computer in Windows 2000"
http://support.microsoft.com/default.aspx?scid=kb;en-us;266762 "Error Message:
STOP 0x00000050 0xe2000000 0x00000000 0x00000000 0x00000002"
http://support.microsoft.com/default.aspx?scid=kb;en-us;268343 "Umdhtools.exe:
How to Use Umdh.exe to Find Memory Leaks"
http://support.microsoft.com/default.aspx?scid=kb;en-us;269593 "'Stop
0x0000001e' in Win32k.sys When You Quit a Program"
http://support.microsoft.com/default.aspx?scid=kb;en-us;271961 "'STOP 0x1E' on
Windows 2000 Domain Controller with McAfee AntiVirus"
http://support.microsoft.com/default.aspx?scid=kb;en-us;273632 "Access Violation
in win32k!DesktopAlloc with Null Heap Pointer"
http://support.microsoft.com/default.aspx?scid=kb;en-us;275678 "How to
Troubleshoot a STOP 0x0000001E KMODE_EXCEPTION_NOT_HANDLED Error Message"
http://support.microsoft.com/default.aspx?scid=kb;en-us;278999 "Stop 0x0000001E
in Win32k.sys When Using Animated Mouse Pointers"
http://support.microsoft.com/default.aspx?scid=kb;en-us;279640 "'Stop
0x0000001e' on Windows 2000 Server"
http://support.microsoft.com/default.aspx?scid=kb;en-us;280422 "Error Message in
Services for Macintosh When Macintosh Volume Is Indexed"
http://support.microsoft.com/default.aspx?scid=kb;en-us;280582 "The
GetAncestor() Function Can Cause 'Stop 0x1e' in Win32k.sys"
http://support.microsoft.com/default.aspx?scid=kb;en-us;281132 "'Stop 0x50 in
Win32k.sys' Error Message"
http://support.microsoft.com/default.aspx?scid=kb;en-us;281546 "'Stop
0x00000050' Error Message During Copy from OS/2 Clients"
http://support.microsoft.com/default.aspx?scid=kb;en-us;282522 "List of Bugs
Fixed in Windows 2000 Service Pack 2 (1 of 4)"
http://support.microsoft.com/default.aspx?scid=kb;en-us;282525 "List of Bugs
Fixed in Windows 2000 Service Pack 2 (3 of 4)"
http://support.microsoft.com/default.aspx?scid=kb;en-us;282870 "Stop 0x00000050
in Udfs.sys Viewing Files on DVD"
http://support.microsoft.com/default.aspx?scid=kb;en-us;285845 "STOP 0x0000001E
Error in CDA1000.sys Occurs with Adaptec AAA-133U2 RAID Controller"
http://support.microsoft.com/default.aspx?scid=kb;en-us;286214 "'STOP 0x7B'
Error Appears After Uninstalling Veritas Open Transaction Manager"
http://support.microsoft.com/default.aspx?scid=kb;en-us;286260 "Stop 0x00000050
Error Message When Stopping and Restarting Drivers"
http://support.microsoft.com/default.aspx?scid=kb;en-us;287524 "'Stop
0x0000001E' Error Message When You Mount a Volume"
http://support.microsoft.com/default.aspx?scid=kb;en-us;288602 "Windows Setup
Stops Responding with the VIA Apollo KX133 Chip Set"
http://support.microsoft.com/default.aspx?scid=kb;en-us;288918 "'Stop
0x0000001e' Error Message After You Install a UMAX Scanner"
http://support.microsoft.com/default.aspx?scid=kb;en-us;289001 "'STOP:
0x0000001E' Error Message When You Load Windows 2000 System Registry Hive"
http://support.microsoft.com/default.aspx?scid=kb;en-us;289151 "Error Message:
Fatal System Error: 0x0000000a (0x00000050,0x00000002,0x00000001,0x8006542A)"
http://support.microsoft.com/default.aspx?scid=kb;en-us;289831 "Stop 0x1E Error
Message Appear on All Servers in the Same Domain"
http://support.microsoft.com/default.aspx?scid=kb;en-us;290321 "'Stop
0x00000050' Error Message When You View Files on a DVD"
http://support.microsoft.com/default.aspx?scid=kb;en-us;291284 "'Stop
0x00000050' Error Message When USB Device Is Connected"
http://support.microsoft.com/default.aspx?scid=kb;en-us;294690 "'Stop
0x0000001E' Error Message in Ntoskrnl.exe"
http://support.microsoft.com/default.aspx?scid=kb;en-us;294728 "Error Message:
STOP 0x00000001e KMODE_EXCEPTION_NOT_HANDLED in Win32k.sys"
http://support.microsoft.com/default.aspx?scid=kb;en-us;296895 "STOP 0x0000001E
Error Message Appears After You Install Sound Blaster Live!Ware"
http://support.microsoft.com/default.aspx?scid=kb;en-us;296973 "'Stop 0x1E'
Error Message with Intel USB Camera Plugged into USB Keyboard or Bus-Powered
Hub"
http://support.microsoft.com/default.aspx?scid=kb;en-us;297523 "Error Message:
Windows 2000 Could Not Start Because of a Computer Disk Hardware Configuration
Problem"
http://support.microsoft.com/default.aspx?scid=kb;en-us;298193 "List of Bugs
Fixed in Windows 2000 Service Pack 2 (4 of 4)"
http://support.microsoft.com/default.aspx?scid=kb;en-us;299549 "Windows 2000
Post-SP2 Hotfixes Have Been Repackaged to Verify the Inclusion of Previous
Fixes"
http://support.microsoft.com/default.aspx?scid=kb;en-us;299689 "Stop 0x50 Error
Message on a Blue Screen on a Computer That Is Running Services for Macintosh"
http://support.microsoft.com/default.aspx?scid=kb;en-us;300224 "'Stop 0x0000001E
KMODE_EXCEPTION_NOT_HANDLED' Error Message May Be Displayed When You Use the
Diskperf Utility"
http://support.microsoft.com/default.aspx?scid=kb;en-us;301330 "'Stop
0x0000001E' Error Message Printing with Hewlett-Packard DesignJet Printer Driver
from a Terminal Services Client"
http://support.microsoft.com/default.aspx?scid=kb;en-us;301376 "'Stop
0x0000001E' Error in UserSetLastError When a Terminal Services Client Logs Off"
http://support.microsoft.com/default.aspx?scid=kb;en-us;302510 "Stop 0x0000001e
Error Message in Win32k.sys When Users Log Off from a Server Running Terminal
Services"
http://support.microsoft.com/default.aspx?scid=kb;en-us;302827 "'Stop
0x00000050' Error Message When You Are Using a CD-ROM"
http://support.microsoft.com/default.aspx?scid=kb;en-us;302971 "'Stop 0x1E' or
'Stop 0xc5' After You Install Service Pack 2 and You Use Logitech Mouse Drivers"
http://support.microsoft.com/default.aspx?scid=kb;en-us;303191 "'Stop
0x0000001E' from I8042prt.sys When Passing a Null Interrupt Pointer During
Setup"
http://support.microsoft.com/default.aspx?scid=kb;en-us;304245 "Hard-Coded
Breakpoint Is Encountered in GetARPBuffer"
http://support.microsoft.com/default.aspx?scid=kb;en-us;305499 "STOP 0x50 Error
Occurs After You Install VERITAS Backup Exec 8.0 or 8.5 on an IBM Netfinity
Server"
http://support.microsoft.com/default.aspx?scid=kb;en-us;305547 "Support for
Booting from a Storage Area Network (SAN)"
http://support.microsoft.com/default.aspx?scid=kb;en-us;306119 "Stop 0x0000001E
Loading Adobe Type Manager Font Driver"
http://support.microsoft.com/default.aspx?scid=kb;en-us;306451 "'Stop
0x0000001E' Error Message After You Log Off from a Terminal Services Session"
http://support.microsoft.com/default.aspx?scid=kb;en-us;307030 "Stop 0x00000050
Error Message in the Wdmaud.sys File in Windows 2000"
http://support.microsoft.com/default.aspx?scid=kb;en-us;309601 "Some Windows
2000 Hotfixes May Cause a Conflict with Service Pack 3 (SP3) for Windows 2000"
http://support.microsoft.com/default.aspx?scid=kb;en-us;311081 "Troubleshooting
Multiple Cluster Symptoms on the Same SAN"
http://support.microsoft.com/default.aspx?scid=kb;en-us;311278 "A 'Stop
0x0000001e, 0xC0000005, 0x00000009' Error Occurs in the Classpnp.sys Driver"
http://support.microsoft.com/default.aspx?scid=kb;en-us;315819 "STOP 0x50 Error
Occurs in Mrxsmb.sys When the Digital Dashboard Is Loaded"
http://support.microsoft.com/default.aspx?scid=kb;en-us;317153 "Stop 0x0000001e
or Stop 0x00000050 Error in Navap.sys When You Use Norton AutoProtect Feature"
http://support.microsoft.com/default.aspx?scid=kb;en-us;318867 "STOP 0x50 Error
May Occur in Win32k.sys on a Terminal Server If You Try to Print a File"
http://support.microsoft.com/default.aspx?scid=kb;en-us;319965 "Damaged Font
Causes STOP 0x00000050 Error Message in the Win32k.sys File in Windows 2000"
http://support.microsoft.com/default.aspx?scid=kb;en-us;320057 "A 'Stop
0x00000050' Error Message Occurs During an Upgrade from Windows NT 4.0 to
Windows 2000"
http://support.microsoft.com/default.aspx?scid=kb;en-us;323256 "Stop 0x50 Error
Message When You Rename a Large Number of Files on Windows 2000"
http://support.microsoft.com/default.aspx?scid=kb;en-us;325602 "The StartTrace()
Function May Cause a 'Stop 0x0000001E' Error Message"
http://support.microsoft.com/default.aspx?scid=kb;en-us;326122 "A 'Stop C2'
Error Is Caused by the Classpnp.sys Driver"
http://support.microsoft.com/default.aspx?scid=kb;en-us;326935 "Some Windows
2000 Kernel Hotfixes May Cause a Conflict with SP3 for Windows 2000: 1 of "
http://support.microsoft.com/default.aspx?scid=kb;en-us;327194 "List of Bugs
That Are Fixed in Windows 2000 Service Pack "
http://support.microsoft.com/default.aspx?scid=kb;en-us;328036 "Removing USB Hub
Causes STOP 0x0000001E"
http://support.microsoft.com/default.aspx?scid=kb;en-us;328506 "A 'Stop
0x0000001E' Error Message Is Caused by Sfmsrv.sys"
http://support.microsoft.com/default.aspx?scid=kb;en-us;329703 "'STOP' Error
Messages in Qafilter.sys or Qsfilter.sys with Third-Party Quota Management Tool"
http://support.microsoft.com/default.aspx?scid=kb;en-us;329772 "Stop Error
Occurs When You Start the Computer for the First Time"
http://support.microsoft.com/default.aspx?scid=kb;en-us;329850 "You Receive a
'STOP 0x0000001E' Error Message When You Try to Log On to Your Exchange 2000
Server-Based Computer"
http://support.microsoft.com/default.aspx?scid=kb;en-us;329876 "STOP Errors When
Alteon Gigabit Network Adapter Is Installed"
http://support.microsoft.com/default.aspx?scid=kb;en-us;329901 "You Cannot Start
Windows After You Apply the Q316430 Patch"
http://support.microsoft.com/default.aspx?scid=kb;en-us;330363 "A 'Stop
0x0000001E' Error Occurs in the NetWare Redirector"
http://support.microsoft.com/default.aspx?scid=kb;en-us;331102 "Disk.sys Causes
an '0x0000001E' Error"
http://support.microsoft.com/default.aspx?scid=kb;en-us;810159
"'PAGE_FAULT_IN_NONPAGED_AREA' Error Message When You Try to Switch Tasks by
Using ALT+TAB"
http://support.microsoft.com/default.aspx?scid=kb;en-us;810558 "'Stop 0x00000051
REGISTRY_ERROR' Error Message When You Back Up the Registry Hive"
http://support.microsoft.com/default.aspx?scid=kb;en-us;810982 "'STOP
0x00000050' Error Message in Sentinel.sys When You Start Your Computer"
http://support.microsoft.com/default.aspx?scid=kb;en-us;811014 "'STOP 0x0000001E
KMODE_EXCEPTION_NOT_HANDLED in NTOSKRNL.EXE' Stop Error Message After You
Install PcAnywhere"
http://support.microsoft.com/default.aspx?scid=kb;en-us;811016 "Stop Error
Message '0x00000050, Page_Fault_In_Nonpaged_Area' When You Use a PC Card"
http://support.microsoft.com/default.aspx?scid=kb;en-us;811363 "A 'Stop
0x0000001E' Error Occurs in Win32k.sys in Windows 2000"
http://support.microsoft.com/default.aspx?scid=kb;en-us;811769 "STOP 0x00000050
in Error Message in Atmfd.dll When You Use Type 1 Fonts"
http://support.microsoft.com/default.aspx?scid=kb;en-us;811775 "Stop 0x50 Error
Occurs in SrvCompleteExecuteTransaction When You Use the XCOPY Command to Copy
Files from an OS/2 File Share"
http://support.microsoft.com/default.aspx?scid=kb;en-us;812707 "'STOP
0x0000001E' Error Message in Tcipip.sys When Server Is Under a Heavy Network
Load"
http://support.microsoft.com/default.aspx?scid=kb;en-us;815028 "List of Base
Operating System Fixes in Windows 2000 Service Pack "
http://support.microsoft.com/default.aspx?scid=kb;en-us;816047 "STOP 0x1E in
Win32k.sys Error May Occur in Windows 2000"
http://support.microsoft.com/default.aspx?scid=kb;en-us;817354 "Stop Error 0x1E
Occurs on a Heavily Loaded Server"
http://support.microsoft.com/default.aspx?scid=kb;en-us;817700 "You Receive a
'STOP 0x0000001E' Error Message When You Quit a Program"
http://support.microsoft.com/default.aspx?scid=kb;en-us;821844 "'Stop' Error
Message in Cdr4_2K.sys When You Connect an iLink CD-RW DVD-ROM Combination
Drive"
http://support.microsoft.com/default.aspx?scid=kb;en-us;822384 "Some Windows
2000 Hotfixes May Cause a Conflict with Service Pack 4 for Windows 2000"
http://support.microsoft.com/default.aspx?scid=kb;en-us;822563 "Computer
Restarts Unexpectedly or You Receive a 'STOP: 0x0000001E' Error Message on a
Blue Screen"
http://support.microsoft.com/default.aspx?scid=kb;en-us;823485 "Errors Occur
When You Use a .NET Framework 1.0-Based Program on a Windows 2000 Service Pack
4-Based Terminal Server"
http://support.microsoft.com/default.aspx?scid=kb;en-us;824288 "Stop 0x1E Error
in Mup.sys After You Apply Windows 2000 SP4"
Jerold Schulman
Windows: General MVP
JSI, Inc.
http://www.jsiinc.com