Win2000 & HP Officejet G55 Scanner

  • Thread starter Thread starter Duncan
  • Start date Start date
D

Duncan

After installing SP4, Win2000 seems unable to read from
the scanner side of the G55 (the printer side works OK).
The scanner seems to hang and the processor goes crazy.
Word2000 and WinFax Pro 10 both seem to think the scanner
is locked from another process. HP say Microsoft are
looking at the problem ... Microsoft say there may be a
problem with the USBscan.sys file and may issue a newer
version. However, they want up to $99 to even speak to
them by email. (They should have a pair of pistols and a
mask!)
Has anyone heard/seen/received a solution?
 
Are you referring to
http://support.microsoft.com/default.aspx?scid=kb;en-us;320549&Product=winxp
There is no mention of $99 anywhere in the document. You have to make the
call for the free fix.

--
Regards,

Dave Patrick ....Please no email replies - reply in newsgroup.
Microsoft Certified Professional
Microsoft MVP [Windows]
http://www.microsoft.com/protect


:
| After installing SP4, Win2000 seems unable to read from
| the scanner side of the G55 (the printer side works OK).
| The scanner seems to hang and the processor goes crazy.
| Word2000 and WinFax Pro 10 both seem to think the scanner
| is locked from another process. HP say Microsoft are
| looking at the problem ... Microsoft say there may be a
| problem with the USBscan.sys file and may issue a newer
| version. However, they want up to $99 to even speak to
| them by email. (They should have a pair of pistols and a
| mask!)
| Has anyone heard/seen/received a solution?
 
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