Win XP Win Explorer Encounters a problem when opening My Picutres

[mark s]

When I use Winows Explorer and attempt to open My
Pictures it gives the following error message

Win Explorer has encountered a problem and needs to close.

I can still view and move etc the picture files using
other image software but this is not as efficient as
moving etc and viewing them with Explorer.

 

[John Inzer]

Do you happen to have Adobe PhotoShop or
Elements installed?

If you do...right click on a .jpg file and choose
Properties. Click the Photoshop Image tab
and uncheck the "Generate Thumbnails" button,
then click OK.

--

John Inzer
Picture It! MVP
return e-mail disabled

Picture It! Support Center
http://support.microsoft.com/?pr=pic

 

[mark s]

Unfortunately no, the only Adobe software is the Reader.
Some other information I left out. It seems to be
directory dependant ie My Pictures in My Documents opens
fine, but Shared Pictures in the All Users directory is
the one that fails to open. It did previously open but no
longer. It is a large directory with about 4GB of data. I
have done a disk repair etc just in case that was the
problem but no improvement.

 

[John Inzer]

Wow! 4GB in one folder? Maybe you need
more memory.

I guess you run Disk Cleanup, Error Checking
and Defrag on a regular schedule?

I wonder if this KB article would help:

(308417) HOW TO: Set Performance Options
in Windows XP
http://support.microsoft.com/?kbid=308417

--

John Inzer
Picture It! MVP
return e-mail disabled

Picture It! Support Center
http://support.microsoft.com/?pr=pic