win xp - can't install ati video drivers - access denied

  • Thread starter Thread starter bbcrock
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bbcrock

After running norton antivirus, my video driver was disabled. When I
tried to reinstall I got an "Access Denied" error. has anyone dealt
with this and how did you get passed this error? I'm seeing really bad
scrolling when reading documents and I need to reinstall the driver
pronto.

Don
 
Yes, get rid of Norton Antivirus and use something less intrusive, like
AntiVir.
 
How do Norton continue to sell software with the amount of problems it
causes? I seen it so many times.....
 
How do Norton continue to sell software with the amount of problems it
causes? I seen it so many times.....
Click to expand...

I haven't touched any of their products since I used a "disk
optimisation" program on a Windows 95 machine years ago. It optimised
it by corrupting *every* .EXE and .COM file on the disk. The newsgroup
messages I regularly see with problems related to their products don't
make me want to try them again.
 
Lester said:
How do Norton continue to sell software with the amount of problems it
causes? I seen it so many times.....
Click to expand...

Same way Microsoft does. He with the biggest ad budget wins.
 
(e-mail address removed) wrote in @f14g2000cwb.googlegroups.com:
After running norton antivirus, my video driver was disabled. When I
tried to reinstall I got an "Access Denied" error. has anyone dealt
with this and how did you get passed this error? I'm seeing really bad
scrolling when reading documents and I need to reinstall the driver
pronto.

Don
Click to expand...

I wouldn't get rid of Norton - any access denied error is a question of
rights. Are you logged in as an Administrator, or a use with Administrator
privlidges?? That should take care of that.
 
How do Norton continue to sell software with the amount of problems it
causes? I seen it so many times.....
Click to expand...

I guess I'm lucky - I have zero problems with my Norton Products....
 
I also have zero problems with my Norton products and continue to
install and recommend Systemworks (Norton Utilities & Antivirus).

I do, however, think that as a general rule Symantec tends to buy
products, neglect them and "milk" them for cash flow. I really use and
need WinFax, but it hasn't been updated in about 4 years (since before
XP came out) and there are lot of problems with it in a modern XP system.
 
I also have zero problems with my Norton products and continue to
install and recommend Systemworks (Norton Utilities & Antivirus).

I do, however, think that as a general rule Symantec tends to buy
products, neglect them and "milk" them for cash flow. I really use and
need WinFax, but it hasn't been updated in about 4 years (since before
XP came out) and there are lot of problems with it in a modern XP system.
Click to expand...

Whew - SystemWorks is one I wouldn't stand behind.... What a resource
hog...However, it does solve some issues. I guess when I think of
"Norton", I just think of 'Anti-Virus' and recently "Internet Security"

I'll say this though - Norton Ghost was the ONLY program capable of truly
cloning an XP drive and moving it onto a bigger drive.... Big props for
that...
 
The said:
Whew - SystemWorks is one I wouldn't stand behind.... What a resource
hog...However, it does solve some issues. I guess when I think of
"Norton", I just think of 'Anti-Virus' and recently "Internet Security"

I'll say this though - Norton Ghost was the ONLY program capable of truly
cloning an XP drive and moving it onto a bigger drive.... Big props for
that...
Click to expand...

Are you referring to Ghost 8 or to Drive Image 7, which is now called "Ghost
9"?
 
SystemWorks used to be a hog if you did the default installation. It
worked well if you installed it so that it was present, but so that
NOTHING except AV was actually runnning at start-up by default.
However, about 2 years ago they "came to their senses" and changed it so
that this is now nearly the default installation. If it's been a few
years since you looked at it, it's a very different product now than it
used to be, back in the days when things liken "Norton Crashguard"
caused as many problems as they fixed. Even [especially] if you use the
default installation.
 
It sounds like your video driver was infected by a virus and NAV has denied
access to the file to prevent the virus from spreading. This would also
prevent you from reinstalling the driver over the top of the old driver
because you need access to all of the files to update the driver. Have you
tried to reinstall the video driver in safe mode? Do you know what file you
are being denied access to and have you tried to delete it in safe mode? In
fact try uninstalling all of the ATI driver files in safe mode by running
driver cleaner (I forget the name of this program but people on this
newsgroup are familiar with it) and then install the latest drivers from ATI
in safe mode. If you have a NAV boot CD, boot using that and run NAV. That
will clean everything up very nicely.

JK
 
thanks! that's a good constructive response.

I uninstalled NAV because it was the trial version. I did have 2
trojans- byteverify and adwaheck. I think your description of NAV
locking the file makes the most sense. I can't locate the original XP
disk that came with the laptop, but have the original drivers disk
called "xp resource disk" by Dell and that didn't help the issue.

I will try safe mode first.

thanks,

Don
 
Trend Micro also has an online antivirus check, and I think Symantec has one
too. You can run that online and it does a very nice job of checking your
machine. With NAV no longer installed, and it's directory deleted, you
should now have access to the problem file and the online virus check should
find it and delete it. Then you can install the latest ATI drivers.

JK
 
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