WiFi connection disables when call incomming

  • Thread starter Thread starter Daniel K. Smyth
  • Start date Start date
D

Daniel K. Smyth

Problem: WiFi connection disables when call incomming. Restarts wifi when
phone is hung up. Windows firewall is presently disabled.

This setup has worked fine for more than a year, untill recently. Where to
look for the source of the trouble? Network connection? Modem setup?
Firewall? Internet settings? I'm stumped. Any suggestions are appreciated.

WinXP Home w. SP3 and updates

Vonage VOIP Router, (Set as Primary Router) wired to ISP wireless broadband
Router with WiFi to Linksys Wireles-G PCI Adapter in small tower system.

RJ-11 Telephone Output from Vonage router goes into telephone wall jack
enabling all in-house telephone wireing and jacks.

USR v. 92 Fax/Modem, (latest driver), plugs into standard RJ-11 wall jack
for incomming & outgoing FAXes. Telephone at PC is plugged into the modem.
 
Problem: WiFi connection disables when call incomming. Restarts wifi when
phone is hung up. Windows firewall is presently disabled.

This setup has worked fine for more than a year, untill recently. Where to
look for the source of the trouble? Network connection? Modem setup?
Firewall? Internet settings?  I'm stumped. Any suggestions are appreciated.

WinXP Home w. SP3 and updates

Vonage VOIP Router, (Set as Primary Router) wired to ISP wireless broadband
Router with WiFi to Linksys Wireles-G PCI Adapter in small tower system.

RJ-11 Telephone Output from Vonage router goes into telephone wall jack
enabling all in-house telephone wireing and jacks.

USR v. 92 Fax/Modem, (latest driver),  plugs into standard RJ-11 wall jack
for incomming & outgoing FAXes. Telephone at PC is plugged into the modem..
Click to expand...

You are using DSL high-speed service from your ISP to your routers.
This service requires all "standard" phones, faxes and analog modems
(USR) to have a DSL filter placed in the phone jack prior to
connecting a phone line to the "device."

Here is a quick summary of what a DSL filter does:

http://en.wikipedia.org/wiki/DSL_filter
 
Revised to clarify problem;

I posted the following message in "Help & Support but no replies or
comments. Perhaps I posted to the wrong group?

Problem: WiFi connection disables when VOIP telecall incomming. (All
telphone handsets in the house). Wifi connection restarts when phone is
hung up. Windows firewall is presently disabled. Norton 360 v.3 is now
installed and active.

This setup has worked fine for more than a year, untill recently. With
Norton 360, v.2 recently installed, I thought that it may be the problem.
Uninstalled and reinstalled latete, (v.3), Norton 360 but problem persists.
Where to look for the source of the trouble? Network connection? Modem
setup? Firewall? Internet settings? I'm stumped. Any suggestions are
appreciated.

System is WinXP Home w. SP3 and updates.

Vonage VOIP Router, (Set as Primary Router) wired to ISP wireless broadband
Router with WiFi to Linksys Wireles-G PCI Adapter in small tower system.

RJ-11 Telephone Output from Vonage router goes into telephone wall jack
enabling all in-house telephone wireing and jacks.

USR v. 92 Fax/Modem, (latest driver), Telephone at PC is plugged into the
modem, which
plugs into standard RJ-11 wall jack for incomming & outgoing FAXes &
telephone.
+++++++++++++++++++++++++++++++++++++++++
 
If you, or your close neighbors, have any wireless phones, you could have
interference issues with the WiFi.

KenW
Click to expand...

KenW
Daniel is stating that when a VOIP "phone call" is "in progress," the
wifi network is turned off. Once the call is completed, wifi
returns. This would indicate a problem the "his" phones and not any
neighbour as he can see the problem occurring.

Daniel

How does your "house" phones connect onto the VOIP system? The ISL
DSL entry phone jack needs to be separate from the "house" phone
jacks so that the signals do not screw up.

Do you have any cordless phones?

You may need to test the phones by disconnecting "all" of them and
test the wifi after reconnecting one at a time. As soon as the wifi
signals "disables," you may have found a "defective" phone or cable.

Also, I had previous experience with 360 v2. You MUST tell the
firewall "module" to "trust" your wifi SSID besides the wifi router's
LAN IP address. If not, 360 will "deauthenticate" the network and
"block" it.
 
As earlier noted in the .windowsxp.general group, The problem was solved a
few moments ago by disconnecting an 2.4ghz cordless handset I had recently
installed at my workstation location.
Thanks to everyone who responded to my posts. They all helped.
Daniel K. Smyth
Florence, OR

If you, or your close neighbors, have any wireless phones, you could have
interference issues with the WiFi.

KenW
Click to expand...

KenW
Daniel is stating that when a VOIP "phone call" is "in progress," the
wifi network is turned off. Once the call is completed, wifi
returns. This would indicate a problem the "his" phones and not any
neighbour as he can see the problem occurring.

Daniel

How does your "house" phones connect onto the VOIP system? The ISL
DSL entry phone jack needs to be separate from the "house" phone
jacks so that the signals do not screw up.

Do you have any cordless phones?

You may need to test the phones by disconnecting "all" of them and
test the wifi after reconnecting one at a time. As soon as the wifi
signals "disables," you may have found a "defective" phone or cable.

Also, I had previous experience with 360 v2. You MUST tell the
firewall "module" to "trust" your wifi SSID besides the wifi router's
LAN IP address. If not, 360 will "deauthenticate" the network and
"block" it.
 
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