Why won't CA Antivirus or Innoculate allow me to delete or cure found viruses

  • Thread starter Thread starter hal
  • Start date Start date
H

hal

Running Innoculate on Exchange, everything seemed to be fine, had
problems with Sober.W so took closer look at Innoculate (6) and it
finds lots of viruses but the action menu is greyed out and won't let
me delete infected files. Copy is full install and licensed. Tried
installing a trial copy of new CA Antivirus and it does exactly the
same thing.

suggestions?

thanks

Hal
 
From: <[email protected]>

| Running Innoculate on Exchange, everything seemed to be fine, had
| problems with Sober.W so took closer look at Innoculate (6) and it
| finds lots of viruses but the action menu is greyed out and won't let
| me delete infected files. Copy is full install and licensed. Tried
| installing a trial copy of new CA Antivirus and it does exactly the
| same thing.
|
| suggestions?
|
| thanks
|
| Hal

You say this is an MS Exchange Server ?
If so is the version of AV software you are using specifically for use on an Exchange Server
?
 
When Inoculan finds viruses inside of archives such as ZIP, ARJ, MIM,
UUE (e-mails are considered MIM or UUE archives) the only option is to
deny access to the archive.

Even if you have clean, move, or delete specified - Inoculan will do
none of these things to an archive. Not in the realtime scanner, nor
in the scheduled scan, nor in either of the two manual scanners.

While I don't use Exchange, I do have this issue on one of my mail
servers. The virus infected e-mails are moved to a quarantine. What
I do is use Trend online antivirus to delete these. Though it can only
do 500 at a time. Trend lets me specify the directory with the e-mails
to scan.

www.acmenews.com/antivirus.html -- has links to these scanners.
 
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