We need more information from that error message to help effectively.
When
that error message comes up, click the blue link by "To see what this
error
report contains - click here". Need to know the App name and Mod name.
More info:
http://inetexplorer.mvps.org/archive/answers_8.htm#ert
Or go to this article - Description and Availability of Internet Explorer
Error Reporting Tool
http://support.microsoft.com/default.aspx?scid=kb;[LN];Q276550 - scroll
down
for how to disable the Error Reporting Tool, and then let Windows capture
the error the next time. There will then be an error box with a Details
button. Need to know the XXXX caused a YYYY in module ZZZZ part. You
can
leave out the stack dump numbers. Also need to know the version of
Windows
the user is running.
These errors may be caused by spyware/malware that's gotten installed on
your system. Use Ad-Aware, Windows Defender and/or Spybot Search &
Destroy
to remove it.
Windows Defender
http://www.microsoft.com/athome/security/spyware/software/default.mspx
Ad-Aware:
http://www.lavasoftusa.com/
Spybot:
http://www.safer-networking.org/en/index.html
Good sites on how to install and use Spybot -
http://www.safer-networking.org/en/tutorial/index.html
http://tomcoyote.com/SPYBOT/index1.php
Also download a winsock repair tool, to have just in case cleaning up
anything found breaks it -
Winsock repair tools:
LSPFix- all versions of Windows
http://www.cexx.org/lspfix.zip
Winsock2 Fix- Win98, ME
http://www.bu.edu/pcsc/internetaccess/winsock2fix.html
LavaSoft- all versions of Windows-
http://digital-solutions.co.uk/lavasoft/whndnfix.zip
More information here:
http://www.spywareinfo.com/
http://inetexplorer.mvps.org/tshoot.html
http://spywarewarrior.com/sww-help.htm
If no joy, in IE go to Tools...Internet Options...Advanced tab, Browsing
section, uncheck "Enable third-party browser extensions", click Apply,
click
Okay, reboot. If that solves your problem, then more troubleshooting is
needed to find out exactly which program, or Browser Helper Object (BHO)
is
causing this problem. You don't want to leave it at that, as some BHOs
are
useful or necessary - like Adobe Acrobat for reading .pdf files or an
essential component of Norton AV. Get BHODemon -
http://www.definitivesolutions.com/bhodemon.htm - read all about BHOs.
Disable all items, and then gradually replace one or two at a time to
narrow
down the culprit.
Or if you have IE 6 SP-2 you can do this within the browser:
How to manage Internet Explorer add-ons in Windows XP Service Pack 2
http://support.microsoft.com/default.aspx?scid=kb;en-us;883256
If all the above fails, then the problem could be something new that the
spyware cleaners above don't have in their databases yet. In that
case....
HijackThis direct download:
http://www.spywareinfo.com/~merijn/files/hijackthis.zip
Tutorial on how to use HijackThis:
http://www.spywareinfo.com/~merijn/htlogtutorial.html
Then post it's output log to the forum here for analysis and feedback by
the
parasite experts:
http://forums.spywareinfo.com/
http://aumha.net/viewforum.php?f=30
Or one of the other HijackThis Logs forums listed here:
http://www.spywareinfo.com/~merijn/forums.html
Or try this program to get some of the most nasty malware:
CWShredder direct download:
http://aumha.org/downloads/cwshredder.zip
An alternate resource for all of this and more:
http://www.aumha.org/secure.htm
--
Jon Kennedy, MS MVP/IE
Charlotte, NC, USA
(e-mail address removed)
Over the past two days I have been having a problem with Internet
Explorer
version 6.0 constantly having errors that initiates the Microsoft error
box
that tells you the program needs to be shut down. You have the option
of
sending an error report to Microsoft or not. This happens to it three
or
four times an hour.
The box that comes up says:
Internet Explorer
Internet Explorer has encountered a problem and needs to close. We are
sorry for the inconvenience.
If you were in the middle of something, the information you were
working
on
might be lost.
Please tell Microsoft about this problem.
We have created an error report that you can send to help us improve
Internet Explorer. We will treat this report is confidential and
anonymous.
This is extremely frustrating. What can I do?
