Why is FAXing so poor in Vista Ultimate?

[David Sommers]

So why is Faxing so poor in Vista Ultimate? My notebook running XP HOME SP2
does a much better job. I'm trying to FAX scanned documents, not use the new
mail-like editor to create a text document. I have no trouble scanning in
the document, and it looks great in the preview. The new FAX editor then
supposedly attaches the scanned image to this new FAX e-mail like message
and I try to send it. First of all, the attached image file seems too small.
How does a 700KB JPG become a 28KB FAX attachment? Then I send it. The
recipient tells me he gets something that's very small. He said it was the
size and shape of a check and he could not read it, or use it for the
intended business purpose. I then tried to FAX from Word 2007 where I was
very careful to be sure the size of the document was right - same result.

So what gives? What am I doing wrong? As I said, with XP, it's very simple
to just scan in a document and send it out.

I had trouble receiving a useful FAX too.

And the external USB FAX modem is the same one I was using with my old XP
desktop that would FAX as well as my XP notebook.

Bye.

 

[Russ Valentine [MVP-Outlook]]

Not much anyone could help you with here. Hard to know "what you're doing
wrong" when we don't even know what you're doing. It is not logical to
expect that an external fax modem that "worked fine with XP" will do so with
Vista WFS. I can reproduce none of your issues. How you faxed from Word
remains a mystery. So does the trouble you are having receiving a fax.

 

[David Sommers]

What I'm doing is very simple. I start up the Windows Fax and Scan
application, click New Fax, then click the tool bar for Insert a Scanned
Document or Picture Into The Current FAX. I then scan in a simple business
letter page. I do not select a cover page. I put in the recipient's name and
FAX number and click Send. My XP proven FAX modem connects to the same
remote FAX modem it's connected to before and the FAX is sent. What's wrong
is that the send is too quick. It should take about a minute for the page
and it takes only some seconds. The recipient gets only a check-sized, and
unreadable, FAX.

I perform the equivalent actions using the same scanner with my XP notebook
using its FAX modem and all is well and normal.

I'm savvy enough to know that there may be no easy answer to this. My
posting was as much an announcement as it was a question. I had hoped that
someone else may have had a similar problem and solved it.

Bye.

Not much anyone could help you with here. Hard to know "what you're doing
wrong" when we don't even know what you're doing. It is not logical to
expect that an external fax modem that "worked fine with XP" will do so
with Vista WFS. I can reproduce none of your issues. How you faxed from
Word remains a mystery. So does the trouble you are having receiving a
fax.
--
Russ Valentine
[MVP-Outlook]

So why is Faxing so poor in Vista Ultimate? My notebook running XP HOME
SP2 does a much better job. I'm trying to FAX scanned documents, not use
the new mail-like editor to create a text document. I have no trouble
scanning in the document, and it looks great in the preview. The new FAX
editor then supposedly attaches the scanned image to this new FAX e-mail
like message and I try to send it. First of all, the attached image file
seems too small. How does a 700KB JPG become a 28KB FAX attachment? Then
I send it. The recipient tells me he gets something that's very small. He
said it was the size and shape of a check and he could not read it, or
use it for the intended business purpose. I then tried to FAX from Word
2007 where I was very careful to be sure the size of the document was
right - same result.

So what gives? What am I doing wrong? As I said, with XP, it's very
simple to just scan in a document and send it out.

I had trouble receiving a useful FAX too.

And the external USB FAX modem is the same one I was using with my old XP
desktop that would FAX as well as my XP notebook.

Bye.

 

[Russ Valentine [MVP-Outlook]]

No similar reports so far. What is the trouble you have receiving a fax?
--
Russ Valentine
[MVP-Outlook]

What I'm doing is very simple. I start up the Windows Fax and Scan
application, click New Fax, then click the tool bar for Insert a Scanned
Document or Picture Into The Current FAX. I then scan in a simple business
letter page. I do not select a cover page. I put in the recipient's name
and FAX number and click Send. My XP proven FAX modem connects to the same
remote FAX modem it's connected to before and the FAX is sent. What's
wrong is that the send is too quick. It should take about a minute for the
page and it takes only some seconds. The recipient gets only a
check-sized, and unreadable, FAX.

I perform the equivalent actions using the same scanner with my XP
notebook using its FAX modem and all is well and normal.

I'm savvy enough to know that there may be no easy answer to this. My
posting was as much an announcement as it was a question. I had hoped that
someone else may have had a similar problem and solved it.

Bye.

Not much anyone could help you with here. Hard to know "what you're doing
wrong" when we don't even know what you're doing. It is not logical to
expect that an external fax modem that "worked fine with XP" will do so
with Vista WFS. I can reproduce none of your issues. How you faxed from
Word remains a mystery. So does the trouble you are having receiving a
fax.
--
Russ Valentine
[MVP-Outlook]

So why is Faxing so poor in Vista Ultimate? My notebook running XP HOME
SP2 does a much better job. I'm trying to FAX scanned documents, not use
the new mail-like editor to create a text document. I have no trouble
scanning in the document, and it looks great in the preview. The new FAX
editor then supposedly attaches the scanned image to this new FAX e-mail
like message and I try to send it. First of all, the attached image file
seems too small. How does a 700KB JPG become a 28KB FAX attachment? Then
I send it. The recipient tells me he gets something that's very small.
He said it was the size and shape of a check and he could not read it,
or use it for the intended business purpose. I then tried to FAX from
Word 2007 where I was very careful to be sure the size of the document
was right - same result.

So what gives? What am I doing wrong? As I said, with XP, it's very
simple to just scan in a document and send it out.

I had trouble receiving a useful FAX too.

And the external USB FAX modem is the same one I was using with my old
XP desktop that would FAX as well as my XP notebook.

Bye.

 

[Michael Solomon]

What I'm doing is very simple. I start up the Windows Fax and Scan
application, click New Fax, then click the tool bar for Insert a
Scanned Document or Picture Into The Current FAX. I then scan in a
simple business letter page. I do not select a cover page. I put in
the recipient's name and FAX number and click Send. My XP proven FAX
modem connects to the same remote FAX modem it's connected to before
and the FAX is sent. What's wrong is that the send is too quick. It
should take about a minute for the page and it takes only some
seconds. The recipient gets only a check-sized, and unreadable, FAX.

I perform the equivalent actions using the same scanner with my XP
notebook using its FAX modem and all is well and normal.

I'm savvy enough to know that there may be no easy answer to this. My
posting was as much an announcement as it was a question. I had hoped
that someone else may have had a similar problem and solved it.

Bye.

Not much anyone could help you with here. Hard to know "what you're
doing wrong" when we don't even know what you're doing. It is not
logical to expect that an external fax modem that "worked fine with
XP" will do so with Vista WFS. I can reproduce none of your issues.
How you faxed from Word remains a mystery. So does the trouble you
are having receiving a fax.
--
Russ Valentine
[MVP-Outlook]

So why is Faxing so poor in Vista Ultimate? My notebook running XP
HOME SP2 does a much better job. I'm trying to FAX scanned
documents, not use the new mail-like editor to create a text
document. I have no trouble scanning in the document, and it looks
great in the preview. The new FAX editor then supposedly attaches
the scanned image to this new FAX e-mail like message and I try to
send it. First of all, the attached image file seems too small. How
does a 700KB JPG become a 28KB FAX attachment? Then I send it. The
recipient tells me he gets something that's very small. He said it
was the size and shape of a check and he could not read it, or use
it for the intended business purpose. I then tried to FAX from Word
2007 where I was very careful to be sure the size of the document
was right - same result. So what gives? What am I doing wrong? As I
said, with XP, it's very
simple to just scan in a document and send it out.

I had trouble receiving a useful FAX too.

And the external USB FAX modem is the same one I was using with my
old XP desktop that would FAX as well as my XP notebook.

Bye.

David, in XP depending upon what a scanned image was saved as, there was an
option to resize the file when sent by e-mail or fax. I don't have Vista
running at the moment but I seem to recall the same option in Vista. Might
you be missing that option, as in, not seeing it amidst all that is new,
hence, the system is resizing the file on its own as opposed to leaving it
at the size you scanned? In XP you could decline that and, in fact, shut it
off altogether.

 

[David Sommers]

I would expect that with no option taken, a page scanned into the FAX
application would be directly suitable for sending as is. I shouldn't have
to apply any special settings beyond the default unless I had some unique
requirement. In both cases I was using fresh installations with no options
taken. It shouldn't be that difficult for Vista to manage a simple sending
of a simple business letter via FAX. In XP, the defaults manage to get a
simple page sent just fine. Shame on Bill Gates.

Bye.

What I'm doing is very simple. I start up the Windows Fax and Scan
application, click New Fax, then click the tool bar for Insert a
Scanned Document or Picture Into The Current FAX. I then scan in a
simple business letter page. I do not select a cover page. I put in
the recipient's name and FAX number and click Send. My XP proven FAX
modem connects to the same remote FAX modem it's connected to before
and the FAX is sent. What's wrong is that the send is too quick. It
should take about a minute for the page and it takes only some
seconds. The recipient gets only a check-sized, and unreadable, FAX.

I perform the equivalent actions using the same scanner with my XP
notebook using its FAX modem and all is well and normal.

I'm savvy enough to know that there may be no easy answer to this. My
posting was as much an announcement as it was a question. I had hoped
that someone else may have had a similar problem and solved it.

Bye.

Not much anyone could help you with here. Hard to know "what you're
doing wrong" when we don't even know what you're doing. It is not
logical to expect that an external fax modem that "worked fine with
XP" will do so with Vista WFS. I can reproduce none of your issues.
How you faxed from Word remains a mystery. So does the trouble you
are having receiving a fax.
--
Russ Valentine
[MVP-Outlook]
So why is Faxing so poor in Vista Ultimate? My notebook running XP
HOME SP2 does a much better job. I'm trying to FAX scanned
documents, not use the new mail-like editor to create a text
document. I have no trouble scanning in the document, and it looks
great in the preview. The new FAX editor then supposedly attaches
the scanned image to this new FAX e-mail like message and I try to
send it. First of all, the attached image file seems too small. How
does a 700KB JPG become a 28KB FAX attachment? Then I send it. The
recipient tells me he gets something that's very small. He said it
was the size and shape of a check and he could not read it, or use
it for the intended business purpose. I then tried to FAX from Word
2007 where I was very careful to be sure the size of the document
was right - same result. So what gives? What am I doing wrong? As I
said, with XP, it's very
simple to just scan in a document and send it out.

I had trouble receiving a useful FAX too.

And the external USB FAX modem is the same one I was using with my
old XP desktop that would FAX as well as my XP notebook.

Bye.

David, in XP depending upon what a scanned image was saved as, there was
an option to resize the file when sent by e-mail or fax. I don't have
Vista running at the moment but I seem to recall the same option in Vista.
Might you be missing that option, as in, not seeing it amidst all that is
new, hence, the system is resizing the file on its own as opposed to
leaving it at the size you scanned? In XP you could decline that and, in
fact, shut it off altogether.

 

[Michael Solomon]

I would expect that with no option taken, a page scanned into the FAX
application would be directly suitable for sending as is. I shouldn't
have to apply any special settings beyond the default unless I had
some unique requirement. In both cases I was using fresh
installations with no options taken. It shouldn't be that difficult
for Vista to manage a simple sending of a simple business letter via
FAX. In XP, the defaults manage to get a simple page sent just fine.
Shame on Bill Gates.
Bye.

I'm sorry, I was only trying to help.

 

[David Sommers]

There's no need for you to apologize. You are not responsible for this
apparent shortcoming of the Vista Scan and FAX facility. I suspect that
Vista SP1 may be better. I knew that going to Vista would be challenging.
That's one reason the two notebooks in our house are staying XP. They need
to work as expected.

Bye.

 

[Michael Solomon]

There's no need for you to apologize. You are not responsible for this
apparent shortcoming of the Vista Scan and FAX facility. I suspect
that Vista SP1 may be better. I knew that going to Vista would be
challenging. That's one reason the two notebooks in our house are
staying XP. They need to work as expected.

Bye.

David, I apologized because you responded in apparent anger to a well
meaning response that offered a possible solution to what was apparently
quite frustrating. As I recall, the same dialogue box is brought up in
Vista as in XP with regard to resizing.

Second, this may be an annoyance to you but consider a business that must
send out hundreds or more faxes to multiple phone numbers, many of which
might be toll and long distance calls. For you its an irritation, for that
business it might be a welcome convenience. VOIP notwitstanding, there are
people and businesses that require a greater level of reliability and
further not all fax setups work well with VOIP. Hence, that understandably
irritating option may save someone else money.

Now, I'm not defending this because, if there is a dialogue or setting it
should be more clear at the outset so you could immediately tick or untick
the option and move on. But, you see, my purpose in responding to you in
the first place was not to defend Vista, Microsoft, Bill Gates or anyone
else. It was a sincere offer of help that was met with a rant and attitude.

 

[Guest]

David:
why do you scan your document when in the fax view? when I use Windows fax &
scan, I click on the "Scan" view (in the lower left corner), it brings up a
whole different window. Then I choose File, New, Fax from scanner. The
scanner comes on, scans the document. Then the fax properties dialog comes up
and I put in the fax number, decide if I want a cover page, etc.
This sends the scanned document as a full sized "attachment' and therefore
page sized.
Sorry though, if I misunderstood what steps you are taking.
Amanda
--
Amanda B

What I'm doing is very simple. I start up the Windows Fax and Scan
application, click New Fax, then click the tool bar for Insert a Scanned
Document or Picture Into The Current FAX. I then scan in a simple business
letter page. I do not select a cover page. I put in the recipient's name and
FAX number and click Send. My XP proven FAX modem connects to the same
remote FAX modem it's connected to before and the FAX is sent. What's wrong
is that the send is too quick. It should take about a minute for the page
and it takes only some seconds. The recipient gets only a check-sized, and
unreadable, FAX.

I perform the equivalent actions using the same scanner with my XP notebook
using its FAX modem and all is well and normal.

I'm savvy enough to know that there may be no easy answer to this. My
posting was as much an announcement as it was a question. I had hoped that
someone else may have had a similar problem and solved it.

Bye.

Not much anyone could help you with here. Hard to know "what you're doing
wrong" when we don't even know what you're doing. It is not logical to
expect that an external fax modem that "worked fine with XP" will do so
with Vista WFS. I can reproduce none of your issues. How you faxed from
Word remains a mystery. So does the trouble you are having receiving a
fax.
--
Russ Valentine
[MVP-Outlook]

So why is Faxing so poor in Vista Ultimate? My notebook running XP HOME
SP2 does a much better job. I'm trying to FAX scanned documents, not use
the new mail-like editor to create a text document. I have no trouble
scanning in the document, and it looks great in the preview. The new FAX
editor then supposedly attaches the scanned image to this new FAX e-mail
like message and I try to send it. First of all, the attached image file
seems too small. How does a 700KB JPG become a 28KB FAX attachment? Then
I send it. The recipient tells me he gets something that's very small. He
said it was the size and shape of a check and he could not read it, or
use it for the intended business purpose. I then tried to FAX from Word
2007 where I was very careful to be sure the size of the document was
right - same result.

So what gives? What am I doing wrong? As I said, with XP, it's very
simple to just scan in a document and send it out.

I had trouble receiving a useful FAX too.

And the external USB FAX modem is the same one I was using with my old XP
desktop that would FAX as well as my XP notebook.

Bye.

 

[David Sommers]

You are asking why I scan the document in FAX view. The answer is that is
the default and should be able to perform the basic of FAXing function that
any idiot, including myself, might want to do. I looked at the Scan view and
saw the document I had scanned in and it looked perfect. It seemed the right
size and was of sufficient resolution. I also remember that what happened
next was as you describe where it attempts to send the scanned document as
an attachment to a blank FAX. For now, the business deal I was working on
that required so much FAXing of documents is over, and I will likely wait
for another time to beat Vista into submission when it comes to FAXing. My
XP notebook makes a fine, easy to use FAX machine with no cursing or
swearing required.

Bye.

David:
why do you scan your document when in the fax view? when I use Windows fax
&
scan, I click on the "Scan" view (in the lower left corner), it brings up
a
whole different window. Then I choose File, New, Fax from scanner. The
scanner comes on, scans the document. Then the fax properties dialog comes
up
and I put in the fax number, decide if I want a cover page, etc.
This sends the scanned document as a full sized "attachment' and therefore
page sized.
Sorry though, if I misunderstood what steps you are taking.
Amanda
--
Amanda B

What I'm doing is very simple. I start up the Windows Fax and Scan
application, click New Fax, then click the tool bar for Insert a Scanned
Document or Picture Into The Current FAX. I then scan in a simple
business
letter page. I do not select a cover page. I put in the recipient's name
and
FAX number and click Send. My XP proven FAX modem connects to the same
remote FAX modem it's connected to before and the FAX is sent. What's
wrong
is that the send is too quick. It should take about a minute for the page
and it takes only some seconds. The recipient gets only a check-sized,
and
unreadable, FAX.

I perform the equivalent actions using the same scanner with my XP
notebook
using its FAX modem and all is well and normal.

I'm savvy enough to know that there may be no easy answer to this. My
posting was as much an announcement as it was a question. I had hoped
that
someone else may have had a similar problem and solved it.

Bye.

Not much anyone could help you with here. Hard to know "what you're
doing
wrong" when we don't even know what you're doing. It is not logical to
expect that an external fax modem that "worked fine with XP" will do so
with Vista WFS. I can reproduce none of your issues. How you faxed from
Word remains a mystery. So does the trouble you are having receiving a
fax.
--
Russ Valentine
[MVP-Outlook]
So why is Faxing so poor in Vista Ultimate? My notebook running XP
HOME
SP2 does a much better job. I'm trying to FAX scanned documents, not
use
the new mail-like editor to create a text document. I have no trouble
scanning in the document, and it looks great in the preview. The new
FAX
editor then supposedly attaches the scanned image to this new FAX
e-mail
like message and I try to send it. First of all, the attached image
file
seems too small. How does a 700KB JPG become a 28KB FAX attachment?
Then
I send it. The recipient tells me he gets something that's very small.
He
said it was the size and shape of a check and he could not read it, or
use it for the intended business purpose. I then tried to FAX from
Word
2007 where I was very careful to be sure the size of the document was
right - same result.

So what gives? What am I doing wrong? As I said, with XP, it's very
simple to just scan in a document and send it out.

I had trouble receiving a useful FAX too.

And the external USB FAX modem is the same one I was using with my old
XP
desktop that would FAX as well as my XP notebook.

Bye.

 

[Russ Valentine [MVP-Outlook]]

You neglect to mention however that in XP you are using a separate
application to do the scanning. XP Fax has no scanning option. For the rest
of us, the new integrated program in Vista is a welcome upgrade.
--
Russ Valentine
[MVP-Outlook]

You are asking why I scan the document in FAX view. The answer is that is
the default and should be able to perform the basic of FAXing function
that any idiot, including myself, might want to do. I looked at the Scan
view and saw the document I had scanned in and it looked perfect. It
seemed the right size and was of sufficient resolution. I also remember
that what happened next was as you describe where it attempts to send the
scanned document as an attachment to a blank FAX. For now, the business
deal I was working on that required so much FAXing of documents is over,
and I will likely wait for another time to beat Vista into submission when
it comes to FAXing. My XP notebook makes a fine, easy to use FAX machine
with no cursing or swearing required.

Bye.

David:
why do you scan your document when in the fax view? when I use Windows
fax &
scan, I click on the "Scan" view (in the lower left corner), it brings up
a
whole different window. Then I choose File, New, Fax from scanner. The
scanner comes on, scans the document. Then the fax properties dialog
comes up
and I put in the fax number, decide if I want a cover page, etc.
This sends the scanned document as a full sized "attachment' and
therefore
page sized.
Sorry though, if I misunderstood what steps you are taking.
Amanda
--
Amanda B

What I'm doing is very simple. I start up the Windows Fax and Scan
application, click New Fax, then click the tool bar for Insert a Scanned
Document or Picture Into The Current FAX. I then scan in a simple
business
letter page. I do not select a cover page. I put in the recipient's name
and
FAX number and click Send. My XP proven FAX modem connects to the same
remote FAX modem it's connected to before and the FAX is sent. What's
wrong
is that the send is too quick. It should take about a minute for the
page
and it takes only some seconds. The recipient gets only a check-sized,
and
unreadable, FAX.

I perform the equivalent actions using the same scanner with my XP
notebook
using its FAX modem and all is well and normal.

I'm savvy enough to know that there may be no easy answer to this. My
posting was as much an announcement as it was a question. I had hoped
that
someone else may have had a similar problem and solved it.

Bye.

Not much anyone could help you with here. Hard to know "what you're
doing
wrong" when we don't even know what you're doing. It is not logical to
expect that an external fax modem that "worked fine with XP" will do
so
with Vista WFS. I can reproduce none of your issues. How you faxed
from
Word remains a mystery. So does the trouble you are having receiving a
fax.
--
Russ Valentine
[MVP-Outlook]
So why is Faxing so poor in Vista Ultimate? My notebook running XP
HOME
SP2 does a much better job. I'm trying to FAX scanned documents, not
use
the new mail-like editor to create a text document. I have no trouble
scanning in the document, and it looks great in the preview. The new
FAX
editor then supposedly attaches the scanned image to this new FAX
e-mail
like message and I try to send it. First of all, the attached image
file
seems too small. How does a 700KB JPG become a 28KB FAX attachment?
Then
I send it. The recipient tells me he gets something that's very
small. He
said it was the size and shape of a check and he could not read it,
or
use it for the intended business purpose. I then tried to FAX from
Word
2007 where I was very careful to be sure the size of the document was
right - same result.

So what gives? What am I doing wrong? As I said, with XP, it's very
simple to just scan in a document and send it out.

I had trouble receiving a useful FAX too.

And the external USB FAX modem is the same one I was using with my
old XP
desktop that would FAX as well as my XP notebook.

Bye.

 

[Guest]

Yes, Russ, this is true. The help in the Vista fax & scan program clearly
told me how to scan the document & fax it. It seems a quick, flawless
operation to me. No opening up another program to scan the document in, and I
don't have to save the document either. It is now automatically saved in the
fax folders. Although there certainly are times I find myself cursing
aspects of Vista, this particular process does not bother me. David, scanning
the document in the scan view solves your problem, why still curse? Oh well,
it's not my problem.

--
Amanda B

You neglect to mention however that in XP you are using a separate
application to do the scanning. XP Fax has no scanning option. For the rest
of us, the new integrated program in Vista is a welcome upgrade.
--
Russ Valentine
[MVP-Outlook]

You are asking why I scan the document in FAX view. The answer is that is
the default and should be able to perform the basic of FAXing function
that any idiot, including myself, might want to do. I looked at the Scan
view and saw the document I had scanned in and it looked perfect. It
seemed the right size and was of sufficient resolution. I also remember
that what happened next was as you describe where it attempts to send the
scanned document as an attachment to a blank FAX. For now, the business
deal I was working on that required so much FAXing of documents is over,
and I will likely wait for another time to beat Vista into submission when
it comes to FAXing. My XP notebook makes a fine, easy to use FAX machine
with no cursing or swearing required.

Bye.

David:
why do you scan your document when in the fax view? when I use Windows
fax &
scan, I click on the "Scan" view (in the lower left corner), it brings up
a
whole different window. Then I choose File, New, Fax from scanner. The
scanner comes on, scans the document. Then the fax properties dialog
comes up
and I put in the fax number, decide if I want a cover page, etc.
This sends the scanned document as a full sized "attachment' and
therefore
page sized.
Sorry though, if I misunderstood what steps you are taking.
Amanda
--
Amanda B


:

What I'm doing is very simple. I start up the Windows Fax and Scan
application, click New Fax, then click the tool bar for Insert a Scanned
Document or Picture Into The Current FAX. I then scan in a simple
business
letter page. I do not select a cover page. I put in the recipient's name
and
FAX number and click Send. My XP proven FAX modem connects to the same
remote FAX modem it's connected to before and the FAX is sent. What's
wrong
is that the send is too quick. It should take about a minute for the
page
and it takes only some seconds. The recipient gets only a check-sized,
and
unreadable, FAX.

I perform the equivalent actions using the same scanner with my XP
notebook
using its FAX modem and all is well and normal.

I'm savvy enough to know that there may be no easy answer to this. My
posting was as much an announcement as it was a question. I had hoped
that
someone else may have had a similar problem and solved it.

Bye.

Not much anyone could help you with here. Hard to know "what you're
doing
wrong" when we don't even know what you're doing. It is not logical to
expect that an external fax modem that "worked fine with XP" will do
so
with Vista WFS. I can reproduce none of your issues. How you faxed
from
Word remains a mystery. So does the trouble you are having receiving a
fax.
--
Russ Valentine
[MVP-Outlook]
So why is Faxing so poor in Vista Ultimate? My notebook running XP
HOME
SP2 does a much better job. I'm trying to FAX scanned documents, not
use
the new mail-like editor to create a text document. I have no trouble
scanning in the document, and it looks great in the preview. The new
FAX
editor then supposedly attaches the scanned image to this new FAX
e-mail
like message and I try to send it. First of all, the attached image
file
seems too small. How does a 700KB JPG become a 28KB FAX attachment?
Then
I send it. The recipient tells me he gets something that's very
small. He
said it was the size and shape of a check and he could not read it,
or
use it for the intended business purpose. I then tried to FAX from
Word
2007 where I was very careful to be sure the size of the document was
right - same result.

So what gives? What am I doing wrong? As I said, with XP, it's very
simple to just scan in a document and send it out.

I had trouble receiving a useful FAX too.

And the external USB FAX modem is the same one I was using with my
old XP
desktop that would FAX as well as my XP notebook.

Bye.

 

[David Sommers]

No, I don't believe my problem is solved with FAXing in Vista. My original
problem with FAXing in Vista's FAX and Scan was that the scanned image
looked just fine, and it still does. However, when I send the FAX to the
business associate I was was working with, he receives a small, unusable
document. He described it as "check sized" and squished. When I used my XP
notebook with its FAXing facility, he received a proper usable document that
allowed our business deal to progress.

From a user point of view, there is little difference in using XP or Vista
for FAXing. It is convenient that Vista has the FAX and Scan application.
Too bad I can't make it work properly.

When lawyers and brokers are calling and requesting documents to keep a
complicated business transaction going, I just want results and don't care
about the fine points of how this or that gets the job done. The business
transaction's successful complete ion is the goal here. Nothing else. Isn't
that what Vista should be doing for me?

Bye.

Yes, Russ, this is true. The help in the Vista fax & scan program clearly
told me how to scan the document & fax it. It seems a quick, flawless
operation to me. No opening up another program to scan the document in,
and I
don't have to save the document either. It is now automatically saved in
the
fax folders. Although there certainly are times I find myself cursing
aspects of Vista, this particular process does not bother me. David,
scanning
the document in the scan view solves your problem, why still curse? Oh
well,
it's not my problem.

--
Amanda B

You neglect to mention however that in XP you are using a separate
application to do the scanning. XP Fax has no scanning option. For the
rest
of us, the new integrated program in Vista is a welcome upgrade.
--
Russ Valentine
[MVP-Outlook]

You are asking why I scan the document in FAX view. The answer is that
is
the default and should be able to perform the basic of FAXing function
that any idiot, including myself, might want to do. I looked at the
Scan
view and saw the document I had scanned in and it looked perfect. It
seemed the right size and was of sufficient resolution. I also remember
that what happened next was as you describe where it attempts to send
the
scanned document as an attachment to a blank FAX. For now, the business
deal I was working on that required so much FAXing of documents is
over,
and I will likely wait for another time to beat Vista into submission
when
it comes to FAXing. My XP notebook makes a fine, easy to use FAX
machine
with no cursing or swearing required.

Bye.

David:
why do you scan your document when in the fax view? when I use Windows
fax &
scan, I click on the "Scan" view (in the lower left corner), it brings
up
a
whole different window. Then I choose File, New, Fax from scanner. The
scanner comes on, scans the document. Then the fax properties dialog
comes up
and I put in the fax number, decide if I want a cover page, etc.
This sends the scanned document as a full sized "attachment' and
therefore
page sized.
Sorry though, if I misunderstood what steps you are taking.
Amanda
--
Amanda B


:

What I'm doing is very simple. I start up the Windows Fax and Scan
application, click New Fax, then click the tool bar for Insert a
Scanned
Document or Picture Into The Current FAX. I then scan in a simple
business
letter page. I do not select a cover page. I put in the recipient's
name
and
FAX number and click Send. My XP proven FAX modem connects to the
same
remote FAX modem it's connected to before and the FAX is sent. What's
wrong
is that the send is too quick. It should take about a minute for the
page
and it takes only some seconds. The recipient gets only a
check-sized,
and
unreadable, FAX.

I perform the equivalent actions using the same scanner with my XP
notebook
using its FAX modem and all is well and normal.

I'm savvy enough to know that there may be no easy answer to this. My
posting was as much an announcement as it was a question. I had hoped
that
someone else may have had a similar problem and solved it.

Bye.

Not much anyone could help you with here. Hard to know "what you're
doing
wrong" when we don't even know what you're doing. It is not logical
to
expect that an external fax modem that "worked fine with XP" will
do
so
with Vista WFS. I can reproduce none of your issues. How you faxed
from
Word remains a mystery. So does the trouble you are having
receiving a
fax.
--
Russ Valentine
[MVP-Outlook]
So why is Faxing so poor in Vista Ultimate? My notebook running XP
HOME
SP2 does a much better job. I'm trying to FAX scanned documents,
not
use
the new mail-like editor to create a text document. I have no
trouble
scanning in the document, and it looks great in the preview. The
new
FAX
editor then supposedly attaches the scanned image to this new FAX
e-mail
like message and I try to send it. First of all, the attached
image
file
seems too small. How does a 700KB JPG become a 28KB FAX
attachment?
Then
I send it. The recipient tells me he gets something that's very
small. He
said it was the size and shape of a check and he could not read
it,
or
use it for the intended business purpose. I then tried to FAX from
Word
2007 where I was very careful to be sure the size of the document
was
right - same result.

So what gives? What am I doing wrong? As I said, with XP, it's
very
simple to just scan in a document and send it out.

I had trouble receiving a useful FAX too.

And the external USB FAX modem is the same one I was using with my
old XP
desktop that would FAX as well as my XP notebook.

Bye.

 

[Guest]

Well, maybe your modem has a problem. All I was saying, was that if I fax a
scanned document using the scan view, it turns out normal at the other end.
And the only thing I could see that you were doing differently, was faxing it
in the fax view. So it seemed to me the problem was not the program, but the
method. Assuming you are sending documents as you scan them, and not later
from a saved image, then you are doing it the same as I am except for my
starting out in the scan view. "New, fax fron scanner" faxes it full sized,
and my recipient gets it full sized. I have had modems go bad in the past,
and start sending gibberish, and once it started sending tiny writing....I
just was trying to help.
Maybe, if programmers monitor this forum, one will try to find out why it
doesn't work using your method.
Amanda
--
Amanda B

No, I don't believe my problem is solved with FAXing in Vista. My original
problem with FAXing in Vista's FAX and Scan was that the scanned image
looked just fine, and it still does. However, when I send the FAX to the
business associate I was was working with, he receives a small, unusable
document. He described it as "check sized" and squished. When I used my XP
notebook with its FAXing facility, he received a proper usable document that
allowed our business deal to progress.

From a user point of view, there is little difference in using XP or Vista
for FAXing. It is convenient that Vista has the FAX and Scan application.
Too bad I can't make it work properly.

When lawyers and brokers are calling and requesting documents to keep a
complicated business transaction going, I just want results and don't care
about the fine points of how this or that gets the job done. The business
transaction's successful complete ion is the goal here. Nothing else. Isn't
that what Vista should be doing for me?

Bye.

Yes, Russ, this is true. The help in the Vista fax & scan program clearly
told me how to scan the document & fax it. It seems a quick, flawless
operation to me. No opening up another program to scan the document in,
and I
don't have to save the document either. It is now automatically saved in
the
fax folders. Although there certainly are times I find myself cursing
aspects of Vista, this particular process does not bother me. David,
scanning
the document in the scan view solves your problem, why still curse? Oh
well,
it's not my problem.

--
Amanda B

You neglect to mention however that in XP you are using a separate
application to do the scanning. XP Fax has no scanning option. For the
rest
of us, the new integrated program in Vista is a welcome upgrade.
--
Russ Valentine
[MVP-Outlook]
You are asking why I scan the document in FAX view. The answer is that
is
the default and should be able to perform the basic of FAXing function
that any idiot, including myself, might want to do. I looked at the
Scan
view and saw the document I had scanned in and it looked perfect. It
seemed the right size and was of sufficient resolution. I also remember
that what happened next was as you describe where it attempts to send
the
scanned document as an attachment to a blank FAX. For now, the business
deal I was working on that required so much FAXing of documents is
over,
and I will likely wait for another time to beat Vista into submission
when
it comes to FAXing. My XP notebook makes a fine, easy to use FAX
machine
with no cursing or swearing required.

Bye.

David:
why do you scan your document when in the fax view? when I use Windows
fax &
scan, I click on the "Scan" view (in the lower left corner), it brings
up
a
whole different window. Then I choose File, New, Fax from scanner. The
scanner comes on, scans the document. Then the fax properties dialog
comes up
and I put in the fax number, decide if I want a cover page, etc.
This sends the scanned document as a full sized "attachment' and
therefore
page sized.
Sorry though, if I misunderstood what steps you are taking.
Amanda
--
Amanda B


:

What I'm doing is very simple. I start up the Windows Fax and Scan
application, click New Fax, then click the tool bar for Insert a
Scanned
Document or Picture Into The Current FAX. I then scan in a simple
business
letter page. I do not select a cover page. I put in the recipient's
name
and
FAX number and click Send. My XP proven FAX modem connects to the
same
remote FAX modem it's connected to before and the FAX is sent. What's
wrong
is that the send is too quick. It should take about a minute for the
page
and it takes only some seconds. The recipient gets only a
check-sized,
and
unreadable, FAX.

I perform the equivalent actions using the same scanner with my XP
notebook
using its FAX modem and all is well and normal.

I'm savvy enough to know that there may be no easy answer to this. My
posting was as much an announcement as it was a question. I had hoped
that
someone else may have had a similar problem and solved it.

Bye.

Not much anyone could help you with here. Hard to know "what you're
doing
wrong" when we don't even know what you're doing. It is not logical
to
expect that an external fax modem that "worked fine with XP" will
do
so
with Vista WFS. I can reproduce none of your issues. How you faxed
from
Word remains a mystery. So does the trouble you are having
receiving a
fax.
--
Russ Valentine
[MVP-Outlook]
So why is Faxing so poor in Vista Ultimate? My notebook running XP
HOME
SP2 does a much better job. I'm trying to FAX scanned documents,
not
use
the new mail-like editor to create a text document. I have no
trouble
scanning in the document, and it looks great in the preview. The
new
FAX
editor then supposedly attaches the scanned image to this new FAX
e-mail
like message and I try to send it. First of all, the attached
image
file
seems too small. How does a 700KB JPG become a 28KB FAX
attachment?
Then
I send it. The recipient tells me he gets something that's very
small. He
said it was the size and shape of a check and he could not read
it,
or
use it for the intended business purpose. I then tried to FAX from
Word
2007 where I was very careful to be sure the size of the document
was
right - same result.

So what gives? What am I doing wrong? As I said, with XP, it's
very
simple to just scan in a document and send it out.

I had trouble receiving a useful FAX too.

And the external USB FAX modem is the same one I was using with my
old XP
desktop that would FAX as well as my XP notebook.

Bye.

 

[David Sommers]

I have three identical external USB FAX modems here for use with desktop
machines. Two are in use and one is a spare. When I set up this Vista
machine for myself, I thought I had connected the one that was being used
with the XP machine it replaced. That one worked fine with XP Faxing. I did
not take the time to swap out the modem when I couldn't send the FAX I
needed - I just pulled out my trusty XP notebook and did the job. Near the
end of every business deal like this, there is a string of "emergency"
documents that just must be sent or the deal will be delayed, or worse.
There isn't time for any science experiments.

It is likely this problem is local, or at least not that common. I wouldn't
be so terribly shocked if after installing Vista SP1 some day, this problem
disappears.

Bye.

Well, maybe your modem has a problem. All I was saying, was that if I fax
a
scanned document using the scan view, it turns out normal at the other
end.
And the only thing I could see that you were doing differently, was faxing
it
in the fax view. So it seemed to me the problem was not the program, but
the
method. Assuming you are sending documents as you scan them, and not later
from a saved image, then you are doing it the same as I am except for my
starting out in the scan view. "New, fax fron scanner" faxes it full
sized,
and my recipient gets it full sized. I have had modems go bad in the past,
and start sending gibberish, and once it started sending tiny writing....I
just was trying to help.
Maybe, if programmers monitor this forum, one will try to find out why it
doesn't work using your method.
Amanda
--
Amanda B

No, I don't believe my problem is solved with FAXing in Vista. My
original
problem with FAXing in Vista's FAX and Scan was that the scanned image
looked just fine, and it still does. However, when I send the FAX to the
business associate I was was working with, he receives a small, unusable
document. He described it as "check sized" and squished. When I used my
XP
notebook with its FAXing facility, he received a proper usable document
that
allowed our business deal to progress.

From a user point of view, there is little difference in using XP or
Vista
for FAXing. It is convenient that Vista has the FAX and Scan application.
Too bad I can't make it work properly.

When lawyers and brokers are calling and requesting documents to keep a
complicated business transaction going, I just want results and don't
care
about the fine points of how this or that gets the job done. The business
transaction's successful complete ion is the goal here. Nothing else.
Isn't
that what Vista should be doing for me?

Bye.

Yes, Russ, this is true. The help in the Vista fax & scan program
clearly
told me how to scan the document & fax it. It seems a quick, flawless
operation to me. No opening up another program to scan the document in,
and I
don't have to save the document either. It is now automatically saved
in
the
fax folders. Although there certainly are times I find myself cursing
aspects of Vista, this particular process does not bother me. David,
scanning
the document in the scan view solves your problem, why still curse? Oh
well,
it's not my problem.

--
Amanda B


:

You neglect to mention however that in XP you are using a separate
application to do the scanning. XP Fax has no scanning option. For the
rest
of us, the new integrated program in Vista is a welcome upgrade.
--
Russ Valentine
[MVP-Outlook]
You are asking why I scan the document in FAX view. The answer is
that
is
the default and should be able to perform the basic of FAXing
function
that any idiot, including myself, might want to do. I looked at the
Scan
view and saw the document I had scanned in and it looked perfect. It
seemed the right size and was of sufficient resolution. I also
remember
that what happened next was as you describe where it attempts to
send
the
scanned document as an attachment to a blank FAX. For now, the
business
deal I was working on that required so much FAXing of documents is
over,
and I will likely wait for another time to beat Vista into
submission
when
it comes to FAXing. My XP notebook makes a fine, easy to use FAX
machine
with no cursing or swearing required.

Bye.

David:
why do you scan your document when in the fax view? when I use
Windows
fax &
scan, I click on the "Scan" view (in the lower left corner), it
brings
up
a
whole different window. Then I choose File, New, Fax from scanner.
The
scanner comes on, scans the document. Then the fax properties
dialog
comes up
and I put in the fax number, decide if I want a cover page, etc.
This sends the scanned document as a full sized "attachment' and
therefore
page sized.
Sorry though, if I misunderstood what steps you are taking.
Amanda
--
Amanda B


:

What I'm doing is very simple. I start up the Windows Fax and Scan
application, click New Fax, then click the tool bar for Insert a
Scanned
Document or Picture Into The Current FAX. I then scan in a simple
business
letter page. I do not select a cover page. I put in the
recipient's
name
and
FAX number and click Send. My XP proven FAX modem connects to the
same
remote FAX modem it's connected to before and the FAX is sent.
What's
wrong
is that the send is too quick. It should take about a minute for
the
page
and it takes only some seconds. The recipient gets only a
check-sized,
and
unreadable, FAX.

I perform the equivalent actions using the same scanner with my XP
notebook
using its FAX modem and all is well and normal.

I'm savvy enough to know that there may be no easy answer to this.
My
posting was as much an announcement as it was a question. I had
hoped
that
someone else may have had a similar problem and solved it.

Bye.

message
Not much anyone could help you with here. Hard to know "what
you're
doing
wrong" when we don't even know what you're doing. It is not
logical
to
expect that an external fax modem that "worked fine with XP"
will
do
so
with Vista WFS. I can reproduce none of your issues. How you
faxed
from
Word remains a mystery. So does the trouble you are having
receiving a
fax.
--
Russ Valentine
[MVP-Outlook]
So why is Faxing so poor in Vista Ultimate? My notebook running
XP
HOME
SP2 does a much better job. I'm trying to FAX scanned
documents,
not
use
the new mail-like editor to create a text document. I have no
trouble
scanning in the document, and it looks great in the preview.
The
new
FAX
editor then supposedly attaches the scanned image to this new
FAX
e-mail
like message and I try to send it. First of all, the attached
image
file
seems too small. How does a 700KB JPG become a 28KB FAX
attachment?
Then
I send it. The recipient tells me he gets something that's very
small. He
said it was the size and shape of a check and he could not read
it,
or
use it for the intended business purpose. I then tried to FAX
from
Word
2007 where I was very careful to be sure the size of the
document
was
right - same result.

So what gives? What am I doing wrong? As I said, with XP, it's
very
simple to just scan in a document and send it out.

I had trouble receiving a useful FAX too.

And the external USB FAX modem is the same one I was using with
my
old XP
desktop that would FAX as well as my XP notebook.

Bye.